Hilton Garden Inn Ottawa Airport

Hotels
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Hilton Garden Inn
8.8 (2128 reviews)
2400 Alert Road , Ottawa , ca

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Clean rooms
Convenient location
Cons:
Issues with initial room assignment
High food prices
Noise from doors shutting

Categories

Cleanliness
8.81
The hotel showed high standards of cleanliness with clean rooms and comfortable beds.
Service
9.18
The staff were attentive, helped resolve room issues promptly, and were generally friendly.
Location
9.12
Conveniently located near the airport with quick access to city attractions.
Room Quality
8.67
Rooms were generally clean and spacious but had some initial issues with room assignments.
Amenities
8.9
Facilities such as the pool were appreciated, though some amenities could improve.
Value for Money
8.36
Good value for the money spent, although some guests felt pricing wasn't fully justified.
Food and Beverage
8.31
Dining services were good, but food prices and quality were noted as areas to improve.
Overall Experience
9.08
Overall, a positive stay with comfort, cleanliness, and good service constituting the main highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:37

Property Description

Conveniently Located Near Ottawa MacDonald Cartier International Airport
This soundproofed hotel is the perfect choice for travelers seeking comfort and convenience just moments away from the airport.

Exceptional On-Site Amenities
Start your day right with breakfast at the Great North American Grill restaurant, take advantage of the 24-hour convenience store, and stay connected with free wireless internet. Relax in the indoor pool or work out in the modern fitness center.

Near Downtown and Popular Attractions
Explore the city with ease as this hotel is a short drive from downtown Ottawa, Parliament buildings, and the National Gallery of Canada. Corporate travelers will appreciate the proximity to Federal Express and First Air offices.

Experience a seamless stay at Hilton Garden Inn Ottawa Airport - Book now!

Important information:

Our hotel is currently undergoing renovations to enhance your future experience. We appreciate your understanding and patience during this time.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Cash is not accepted upon arrival. A valid credit card is required.

On-site parking is only available during your stay. Long-term parking after checkout is not possible.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 2 years old stay for CAD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.8
Based on 2128 reviews
Cleanliness: 8.81
Service: 9.18
Location: 9.12
Room Quality: 8.67
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.31
Overall Experience: 9.08
L
Ladislav • couple • cz
10
2026-07-25 • via Nuitee
D
Do • extended_group • ca
9
2026-07-25 • via Nuitee
J
Jean-philippe • solo_traveller • ca
9
Pros:

Piscine et bain tourbillon bien chaud et agréable ,merci

2026-07-25 • via Nuitee
N
Ngoie John • couple • ca
10
2026-07-24 • via Nuitee
C
Cheng • family_with_children • ca
9
总体感觉很好！
Pros:

床有点高

Cons:

应该明确早餐中哪些属于自助餐。
哪些需要另外付费。

2026-07-24 • via Nuitee
M
Masaki • family_with_children • jp
10
Pros:

The night shift staff N was so friendly and taking care of us very well even we arrived at the hotel late night.

2026-07-24 • via Nuitee
G
Gerald • couple • ca
8
Pros:

Close to Hard Rock

Cons:

A bit far from downtown

2026-07-24 • via Nuitee
C
Cheng • family_with_children • ca
9
总体感觉很好
Pros:

very good

Cons:

床有点高

吃早餐应该明确告知哪些食品属于自助，
哪些属于要另外付钱。

2026-07-24 • via Nuitee
J
Jing • family_with_children • ca
8
2026-07-24 • via Nuitee
P
Paul • solo_traveller • ca
9
2026-07-23 • via Nuitee
A
Anthony • family_with_children • ca
10
Nice
Pros:

Everything is nice like brand new

Cons:

Only 1 elevator too many people waiting but they fixed it same day

2026-07-23 • via Nuitee
M
muyiwa • solo_traveller • us
8
Pros:

Good area

Cons:

Nothing

2026-07-22 • via Nuitee
P
Paula • couple • ca
8
Great place to stay if you need to be close to the airport.
Pros:

The room was large, clean, and comfortable. We were surprised that we couldn't hear the airplanes landing even though we could watch them fr0m our window. However, we could hear other guest in the hall way and above us.
It was great to have a free shuttle to/from the airport.

Cons:

The breakfast buffet did not meet our expectations. The eggs were spongy, bacon and sausages were really greasy, and the selection was lacking.

2026-07-22 • via Nuitee
L
Lorna • solo_traveller • ca
5
Pros:

The text greeting on check in

Cons:

Broken flush mechanism on toilet.
No shuttle to airport before seven am
No good snacks

2026-07-22 • via Nuitee
D
Dawn • couple • ca
9
👌
Pros:

😊

Cons:

👌

2026-07-21 • via Nuitee
M
Mandeep • solo_traveller • ca
8
Pros:

It was a good decent property. There was line up for check in at all times, long wait times, more staff needed at front desk.

2026-07-21 • via Nuitee
D
Dave • couple • ca
10
2026-07-19 • via Nuitee
E
EMILIA • extended_group • fr
6
Agréable mais le check out ne fut pas agréable
Pros:

Chambre grande et agréable

Cons:

Le personnel n'a pas voulu m'imprimer ou m'envoyer par email ma facture. Je suis actuellement en train de rechercher ma facture. C'est bien la 1ère fois que cela m'arrive avec un hôtel même si je réserve par Booking.com. Je perds du temps et je ne suis pas contente

2026-07-19 • via Nuitee
A
Anne-pascale • family_with_children • ca
8
Parfait pour voyager
Pros:

Hôtel parfait pour partir en voyage
Très bel hôtel- personnel très gentil et chambre très grande ! Navette pour l’aéroport parfait ! Aéroport juste à quelques minutes

2026-07-19 • via Nuitee
H
Helene • solo_traveller • ca
6
Noisy hotel
Pros:

Near the airport and the restau is good.

Cons:

Very noisy: pipes, doors slaming when closing (cannot close without making noise), walls very thin, can hear everyone around.

2026-07-18 • via Nuitee