Hilton Garden Inn Ottawa Airport

Hotels
•
Hilton Garden Inn
8.3 (2071 reviews)
2400 Alert Road , Ottawa , CA
+1 613-288-9001

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful, friendly staff
Spacious, clean rooms
Very convenient for airport access
Good breakfast and restaurant
Family-friendly, good for short stays before flights
Cons:
Shuttle service timing and limited parking
High chlorine levels in hot tub (fumes)
Some rooms had musty odor or heating issues
Breakfast often charged separately / perceived extra cost
Occasional noisy room elements and unfulfilled room requests

Categories

Cleanliness
8.5
Generally praised as very clean and comfortable; a few reports of a musty/closed-in smell in some rooms lowered the score slightly.
Service
8.8
Staff repeatedly described as helpful, kind and phenomenal, though isolated issues (unfulfilled room requests, one quiet receptionist) moderated the score.
Location
8.6
Convenient for airport access and events (coherence center), good for early flights; a bit far from city center for some guests.
Room Quality
8
Rooms are consistently described as spacious and comfortable, but issues reported include noisy refrigerators, too-soft pillows and a broken heater for one guest.
Amenities
7.6
Mixed feedback: breakfast and restaurant praised, but shuttle start time, limited parking, high chlorine in hot tub and extra charges for breakfast are recurring negatives.
Value for Money
7.9
Some guests called the hotel affordable and praised room size/cleanliness, but complaints about separate charges for breakfast and unexpected fees lowered perceived value.
Food and Beverage
8.4
Breakfast and dinners received positive mentions and the on-site restaurant was praised, offset slightly by complaints about breakfast being charged separately.
Overall Experience
8.6
Most guests would stay again and recommend the hotel (especially for airport stays and families); a few operational/amenity issues tempered perfection.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Conveniently Located Near Ottawa MacDonald Cartier International Airport
This soundproofed hotel is the perfect choice for travelers seeking comfort and convenience just moments away from the airport.

Exceptional On-Site Amenities
Start your day right with breakfast at the Great North American Grill restaurant, take advantage of the 24-hour convenience store, and stay connected with free wireless internet. Relax in the indoor pool or work out in the modern fitness center.

Near Downtown and Popular Attractions
Explore the city with ease as this hotel is a short drive from downtown Ottawa, Parliament buildings, and the National Gallery of Canada. Corporate travelers will appreciate the proximity to Federal Express and First Air offices.

Experience a seamless stay at Hilton Garden Inn Ottawa Airport - Book now!

Important information:

Our hotel is currently undergoing renovations to enhance your future experience. We appreciate your understanding and patience during this time.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Cash is not accepted upon arrival. A valid credit card is required.

On-site parking is only available during your stay. Long-term parking after checkout is not possible.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Location

Guest Reviews

8.3
Based on 2071 reviews
Cleanliness: 8.5
Service: 8.8
Location: 8.6
Room Quality: 8
Amenities: 7.6
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8.6
D
Debbie • extended_group • ca
10
Highly recommend!
Pros:

Staff at the hotel are absolutely phenomenal! They were so helpful and accommodating! The room was spacious and comfortable! Location is easy access to airport. We rented a car so getting around the city was easy from the hotel. We would definitely stay here again! Great place for families!

2026-10-30 • via Nuitee
B
Bradley • couple • ca
10
Kind staff l, nice room very clean
Pros:

Convenient

Cons:

Limited parking as lot was quite full

2026-10-29 • via Nuitee
D
Dolly • couple • ca
8
Super bien passé, rien de déplaisant.
Pros:

la grandeur de la chambre. Beaucoup d'espace.

Cons:

Rien

2026-10-29 • via Nuitee
J
John and Krista • extended_group • ca
8
Okay
Pros:

Clean, affordable and close to the airport

Cons:

The hotel on Booking.com said it had a shuttle but unfortunately this shuttle did not start until 7 am. This was disappointing as I purposely booked the hotel to take advantage of the shuttle service. Shuttle service should start when the airport opens.

2026-10-29 • via Nuitee
M
Michele • solo_traveller • ca
8
Overalll I enjoyed my stay at Hilton Garden Inn Airport Hotel.
Pros:

Room was spacious and clean. Breakfast and dinners were good.

2026-10-28 • via Nuitee
K
Ken B • family_with_children • ca
10
2026-10-27 • via Nuitee
D
Derek • couple • ca
10
2026-10-26 • via Nuitee
J
Jason • extended_group • ca
9
Very large, clean rooms. Friendly staff. Would recommend staying here.
2026-10-26 • via Nuitee
E
Elaine • extended_group • ca
8
2026-10-26 • via Nuitee
J
James • extended_group • ca
10
Superbe
Pros:

Très pratique pour visiter Ottawa si on a une voiture

2026-10-26 • via Nuitee
A
Avraham • couple • ca
10
Pros:

I liked everything.

2026-10-25 • via Nuitee
P
Pam • solo_traveller • ca
10
Comfy clean just what I needed for a good nights sleep before a flight
Pros:

Close to the airport.

Cons:

Pillows a little too soft

2026-10-25 • via Nuitee
M
Marlène • family_with_children • fr
8
Pros:

Situation parfaite si on a un vol à prendre tôt le lendemain matin

2026-10-24 • via Nuitee
S
stephen • extended_group • ca
2
for the third or fourth time we have booked here, the same thing happened, no one look at request
Cons:

we have requested ground floor near a exit because my mom walks with a cane and has a hard time getting around, our room was on the second floor, at the far end of the hallway,

2026-10-24 • via Nuitee
S
Sarah • solo_traveller • us
10
2026-10-24 • via Nuitee
A
Alex • couple • hk
9
2026-10-24 • via Nuitee
N
Narges • couple • ca
7
Good
Pros:

It is renovated

Cons:

The room was a little noisy because of refrigerator

2026-10-23 • via Nuitee
R
Rajnikant • extended_group • ca
9
Pros:

Excellent staff and facilities

Cons:

Morning breakfast charged separately. It should be included in stay charges.

2026-10-21 • via Nuitee
M
Masoud • solo_traveller • ca
9
2026-10-19 • via Nuitee
S
Shelley Goossens • family_with_children • ca
10
We would definitely stay here every time we come to Ottawa!
Pros:

The rooms were very large and so clean and comfortable. The staff was amazing and the restaurant was so good.

Cons:

The chlorine levels in the hot tub were very high and the fumes burned our eyes and took our breath away.

2026-10-18 • via Nuitee