Brook Hall Hotel

Hotels
8.5 (1220 reviews)
Heath Lane , Childer Thornton , gb
+44 151 339 9350

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Comfortable rooms
Cons:
Food quality issues
Check-in process problems
Room maintenance concerns

Categories

Cleanliness
7.75
Several comments mention the place being clean, but there were also complaints about mold and broken items.
Service
9.25
Staff are frequently noted as friendly and welcoming, enhancing the overall service experience.
Location
9.25
The hotel is located in a beautiful and quiet area, highly appreciated by guests.
Room Quality
8.75
Rooms received praise for comfort and space, though some guests mentioned issues with maintenance.
Amenities
8.25
Amenities are generally well-received, but there were some complaints about the food offerings.
Value for Money
8.75
Guests often expressed that the hotel provides good value for the price.
Food and Beverage
7.25
Mixed reviews on food quality, with notable negatives on food offerings in reviews.
Overall Experience
8.75
The general sentiment is positive, with many guests expressing a desire to return despite a few criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 08:10

Property Description

Luxurious Spa Baths in Every Room - Indulge in a relaxing experience with spa baths in every luxury room, perfect for unwinding after a long day of exploring.

Gourmet Dining Experience - Enjoy traditional British cuisine made from locally sourced ingredients at our elegant restaurant. Don't miss out on the hearty breakfasts and light meals offered in the conservatory lounge bar.

Tranquil Surroundings and Convenient Location - Nestled in mature gardens and woodland, our Victorian hotel offers a peaceful retreat. With easy access to major motorways, Chester, Liverpool, and attractions like Chester Zoo and Cheshire Oaks Designer Outlet are just a short drive away.

Experience luxury and comfort at Brook Hall Hotel - book your stay now!

Important information:

Please note that there is an extra charge of GBP 20 per pet for the 1st night of the reservation & then GBP 15 for any subsequent nights. Guests can contact the property for more information.

There are accessible rooms available upon request. Guests can contact the property for more information.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for £20 per person per night when using an available cot.
    People no matter the age stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1220 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 7.25
Overall Experience: 8.75
T
Tyler • couple • gb
10
Lovely hotel absolutely spotless, food was amazing and worth the wait, lots of facilities to use (pool, darts, board gam
Pros:

Clean, lovely staff, beds amazingly comfortable, food is delicious and worth the wait.

Cons:

Nothing!

2026-07-25 • via Nuitee
J
James • couple • bw
6
Cons:

Terrible mattress - a really uncomfortable night's sleep

2026-07-25 • via Nuitee
C
Christopher • solo_traveller • gb
8
Lovely stay in a beautiful location. Could do with better soundproofing when a wedding is on.
Pros:

Friendly, helpful welcome. Clean room and lovely location.

Cons:

Music from the wedding being hosted could be heard in the room till after 9pm.

2026-07-25 • via Nuitee
D
Debbie • solo_traveller • gb
10
Pros:

The hotel and it's grounds are stunning.
All staff were very friendly and helpful.
A real gem of a place.

Cons:

N/A

2026-07-24 • via Nuitee
G
Gerda • family_with_children • at
7
2026-07-20 • via Nuitee
S
Sharon • solo_traveller • gb
10
Pros:

This was a very nice location in the countryside with a lovely garden. Extremely nice staff, who went the extra mile in service.
As I was feeling unwell due to the heat, I was given a free upgrade to a beautiful room with air conditioning.

Cons:

Nothing!

2026-07-20 • via Nuitee
J
James • solo_traveller • gb
10
Exceptional Value and amazing staff!
Pros:

Hotel was exceptional value. Nice, clean and all staff were brilliant and helpful. My room was comfortable and clean and facilities were perfect.

2026-07-17 • via Nuitee
K
Kevin • solo_traveller • gb
10
Pros:

My favourite place

Cons:

The place it's self

2026-07-17 • via Nuitee
J
John • solo_traveller • gb
10
2026-07-17 • via Nuitee
J
John • couple • gb
8
A comfortable and pleasant stay
Pros:

The room was large and well kitted out, the staff were friendly and helpful and the breakfast choice was excellent. There was also a large area to park in.

2026-07-17 • via Nuitee
C
Colin • couple • gb
7
Great location, beautiful gardens and charming staff. Needs a revamp.
Pros:

Great staff and gardens. Room was a good size.

Cons:

The property is tired and damp is an issue

2026-07-17 • via Nuitee
G
Greta • extended_group • it
7
2026-07-15 • via Nuitee
A
Arina • couple • lu
8
Pros:

The room was really spacious

2026-07-15 • via Nuitee
L
Lisa • couple • gb
10
Amazing and peacful
Pros:

The owner of the hotel couldn't of been more accommodating... I had a room upgrade and she made me a sandwich and some water melon because the resteraunt wasnt open when i arrived. Lovely lady. Staff were friendly and welcoming. Will definitely return.

2026-07-15 • via Nuitee
N
Nicholas • solo_traveller • gb
10
2026-07-14 • via Nuitee
D
David • solo_traveller • gb
10
Pros:

Nice and quiet. Rooms were lovely.
Breakfast was to order and was excellent.
I'll definitely be coming back

Cons:

Nothing

2026-07-14 • via Nuitee
I
Iain • solo_traveller • gb
9
2026-07-13 • via Nuitee
K
Kathryn • couple • gb
10
2026-07-12 • via Nuitee
J
Jeffrey • solo_traveller • gb
10
Pros:

Great place to stay . Helen is a very nice person always there to help

2026-07-10 • via Nuitee
E
Ellison • solo_traveller • gb
10
Pros:

Jo a member of the staff made us feel very welcome from the moment we arrived, the food and service was amazing. Thank you Brooke Hall we will be back 👌👏👍

Cons:

Mattress on the bed could have been better but I have a back problem and that's me being fussy.

2026-07-09 • via Nuitee