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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Express check-in/check-out
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Cycling
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Breakfast in the room
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Games room
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Billiards
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Darts
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Non-smoking throughout
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Private parking
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Toilet with grab rails
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Indoor play area
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Evening entertainment
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Nightclub/DJ
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Outdoor furniture
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Picnic area
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Wine/champagne
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Coffee Shop on site
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Pet bowls
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Live music/performance
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Themed dinner nights
Review Highlights
Categories
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Property Description
Luxurious Spa Baths in Every Room - Indulge in a relaxing experience with spa baths in every luxury room, perfect for unwinding after a long day of exploring.
Gourmet Dining Experience - Enjoy traditional British cuisine made from locally sourced ingredients at our elegant restaurant. Don't miss out on the hearty breakfasts and light meals offered in the conservatory lounge bar.
Tranquil Surroundings and Convenient Location - Nestled in mature gardens and woodland, our Victorian hotel offers a peaceful retreat. With easy access to major motorways, Chester, Liverpool, and attractions like Chester Zoo and Cheshire Oaks Designer Outlet are just a short drive away.
Experience luxury and comfort at Brook Hall Hotel - book your stay now!
Please note that there is an extra charge of GBP 20 per pet for the 1st night of the reservation & then GBP 15 for any subsequent nights. Guests can contact the property for more information.
There are accessible rooms available upon request. Guests can contact the property for more information.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Very comfortable rooms. Shower was very high spec and beds were spacious and comfortable.
Decor is a little tired but the rooms more than made up for it.
It was off the beaten track and quiet at night enjoyed the music playing in the corridor, bed was comfortable, and the room was sort of ok. The spa bath was the best thing about the room!
We had an evening meal on our first night the food was lovely but the set up was like something out of fawlty towers just really no common sense
The hotel is outdated, the grounds look scruffy and the hotel needs a good lick of paint outside to cover unsightly peeling and in bedroom peeling windows. We arrived on Monday the lady on reception was very welcoming and attentive, we decided to book a table for 6.30 for our evening meal, that’s where it went wrong any other hotel we have stayed at when you book a table for a certain time you are guaranteed that table at that time as that is the whole point of a reservation not here when we came down and spoke to the lady (who was very polite by the way) we were told that we had to wait in the lounge area as the food is cooked fresh so we cannot have said table for the time reserved just completely baffled by this as then we had to sit there like spare parts on a seat that had seen better days it was ripped and rammy, and we was not seated at our 6.30 reserved table till almost 7.30 when the food was cooked, which was totally bizarre, whilst we was there there was literally a couple, us when we finally got seated and a bloke, because of this topsy turvey underwhelming dining experience we decided to give dining there for the second night a wide berth. The room positive areas as above negative do not understand at all tea and coffee making facilities why and it is like a couple of hotels we have been to why do hotels think if 2 people are staying for 2 nights just to provide 4 milk jiggers is acceptable we have paid for the room so I do not believe I should have to ring down for more milk and sugar so I said to my partner after our day out oh housekeeping have made the bed looked at our tea and coffee facilities and they had left the coffee and tea in cups that we had no milk for and not replenished the tray absolutely disgraceful and there is no way on something that should be done as a given during your stay I am ringing down and begging for milk coffee etc putting the customer in a position where they have to ask like Oliver is it ok if I have some more!!
Lovely old hotel with great garden area
Appreciated the late checkout time. Enjoyed a short stroll around the property.
Amazing food
Great location for the Open Golf
Nothing
It was local to where we needed to be
The room smelt awful. The floor was dirty.
Great location
The breakfast room has evidence of a bad leak coming through the ceiling which needs urgent repair as its quite unsightly.
The staff went above and beyond for are stay.
you can not put a price on Kindness.
Thank you for all your help in a very difficult time.
Awesome breakfast our tv wasnt working the lady owner moved us to the meadows suite wow beautiful massive jacuzzi bath no extra charge couldn't ask for more the breakfast has something for every one awesome
Nothing
I stayed at this hotel for a week after my home was flooded, and I honestly couldn’t have asked for a better place to stay.
Not only did they welcome me, but they also made my two chihuahuas, Hetty and Henry, feel at home too. While I was at work, my son and his girlfriend stayed with the dogs, and the staff were just as welcoming to them.
I’d read some previous reviews saying the hotel is a little dated, but I actually think that’s part of its charm. It feels like the hotel has kept its character, and I really liked that.
A special thank you to Helen, the manager, who couldn’t do enough for me. Every member of staff was friendly, attentive, and always happy to help, which made such a difficult time so much easier.
I would love to come back again, but under much better circumstances! Thank you all for your kindness and hospitality.
Keep up the fantastic work.
Lots of love,
Room 104 ❤️
Our organisation recently chose Brook Hall Hotel for a very important event. I simply cannot praise Helen and her staff highly enough. Every single aspect of the event went to plan and that was, in large part, due to Helen's extraordinary professionalism and willingness to make our vision, come alive. We had 175 people there, from across the North West, from London and from Wales, who erupted into a spontaneous round of enthusiastic applause, when we publicly thanked Brook Hall Hotel for their superb hospitality. From the very beginning of our planning, right until the last guest left, Brook Hall Hotel did us proud. This fabulous hotel is an absolute gem. Set in gorgeous grounds, in the midst of rural Cheshire, you couldn't wish for a better place to hold your event. Our principle guests all stayed overnight and were blown away by the comfort and cleanliness of their rooms and the delicious food on offer.
We would particularly like to thank, Helen, her two marvellous Chefs, Julie and her sister on the bar and Val, the housekeeper, extraordinaire.
Thank you to you all, for making our event such a roaring success.
We sincerely hope you will have us back and look forward to doing business with you all again.
Brook Hall Hotel - choose it for your next event. They will do you proud.
Clean, lovely staff, beds amazingly comfortable, food is delicious and worth the wait.
Nothing!
Terrible mattress - a really uncomfortable night's sleep
Friendly, helpful welcome. Clean room and lovely location.
Music from the wedding being hosted could be heard in the room till after 9pm.
The hotel and it's grounds are stunning.
All staff were very friendly and helpful.
A real gem of a place.
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