Candlewood Suites Windsor Locks Bradley Arpt by IHG

Hotels
•
IHG
8.3 (241 reviews)
149 Ella Grasso Turnpike, Windsor Locks, Connecticut, 06096 , Windsor Locks , US
+1 860-623-2000

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Pets allowed

Facilities

Elevator
Free airport transportation
ATM/banking
Gift shops or newsstand
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Internet access in public areas - high speed
Smoke-free property
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Close to airport / easy airport access
Friendly, helpful staff and good customer service
Clean and comfortable rooms reported by many guests
Kitchenette/full kitchen in rooms (fridge, microwave, stove, coffeemaker)
Amenities: shuttle, gym, pool, lending locker
Convenient location near shops and restaurants
Cons:
Inconsistent cleanliness (dirty tub, hair on towels, missed spots)
Noise from airplanes and limited soundproofing
Room maintenance issues (bad mattress spot, missing kitchen supplies, broken ironing board)
Limited or no complimentary breakfast
Occasional front-desk policy/service complaints (water for members only, booking/bed allocation issues)

Categories

Cleanliness
7.8
Mixed signals: many guests call rooms 'very clean' but several reports of overlooked areas (towel left behind door), dirty tub, hair on towels, trash bags in hallways and painting odor in corridors—overall slightly below target.
Service
9.2
Generally strong: numerous comments praising friendly, helpful and professional staff and an easy airport shuttle; isolated poor experiences (water policy at check-in, bed allocation issue) but the majority praise justifies a higher score.
Location
8.9
Consistently noted as very close to Bradley/airport, convenient to shops and restaurants; plane noise mentioned but convenience and access are clear positives.
Room Quality
7.8
Rooms are often described as comfortable with kitchenettes, but several guests reported issues: bad mattress spot, missing kitchen supplies, broken ironing board and some maintenance shortcomings—moderately below average.
Amenities
8.9
Strong amenities cited: full kitchens, lending locker (games/books/juicers), gym, pool and airport shuttle are frequently praised, though some guests note absence of a free breakfast.
Value for Money
8.1
Many guests call it 'very good value' for location and kitchenette offerings; a few drawbacks (no complimentary breakfast, occasional maintenance issues) keep it slightly above target but not exceptional.
Food and Beverage
7.6
Limited F&B offerings noted—several guests wished for a complimentary breakfast and had to buy groceries; no strong positive mentions of on-site dining, so score is below target.
Overall Experience
8.1
Overall positive experiences driven by location, friendly staff and useful room amenities for longer stays, tempered by occasional cleanliness and room-maintenance issues and airport noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Recreation Opportunities:
Enjoy the indoor pool and 24-hour fitness center to stay active and relaxed during your stay.

Convenient Amenities:
Benefit from complimentary wireless internet access, a gift shop, and a picnic area.

Business and Travel Services:
Take advantage of the 24-hour business center, free newspapers, and dry cleaning/laundry services before catching the complimentary airport shuttle.

To book your stay at Candlewood Suites Windsor Locks Bradley Arpt, an IHG Hotel today and make the most of your visit.

Important information:

  • Up to 4 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Alcohol is not served at this property.
  • The property is professionally cleaned.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 80

  • Pets

    Pet max weight (per pet) in kg is 36

  • Food & Beverage

    No alcohol served onsite

  • General

    Events/parties not allowed

See all policies

Location

Guest Reviews

8.3
Based on 241 reviews
Cleanliness: 7.8
Service: 9.2
Location: 8.9
Room Quality: 7.8
Amenities: 8.9
Value for Money: 8.1
Food and Beverage: 7.6
Overall Experience: 8.1
L
Laura
10
Pros:

The room was very clean and comfortable

2025-10-13 • via Nuitee
M
Michael
8
Pros:

Requested bottle of water at check in ( bottles were on counter) , however the desk clerk said it was only available to members but all others had to purchase water! Poor customer service.
Room was clean. Hallway has trash bags which need pick up by housekeeping

2025-10-12 • via Nuitee
C
Cynthia A
10
Pros:

Excellent customer service

2025-10-11 • via Nuitee
K
Karen • family
10
Pros:

Easy access to airport

2025-10-11 • via Nuitee
R
Rachel Krenkel • partner
8
Pros:

We were there for a night catching a plane early. The room was nice and mostly clean. They forgot to check behind the bathroom door since there was a towel hanging up but everything else looked clean. Quiet and staff was friendly

2025-10-09 • via Nuitee
D
Deborah • family
10
Pros:

A pleasant stay. Comfortable room

2025-10-08 • via Nuitee
J
Jennifer • partner
10
Pros:

It was close from the airport.

2025-10-06 • via Nuitee
G
George
10
Pros:

Had a smell in hallways because they were painting some rooms. No smell in my room. Great desk clerk.

2025-10-06 • via Nuitee
J
Juan • partner
4
Pros:

Tub was dirty and shower did not drain properly. Additionally, there was hair on our “clean” towels.

2025-10-05 • via Nuitee
M
Michael
8
Pros:

Candlewood is easy access to Bradley international airport, I like the fact that room service is once per week. The staff was friendly and professional.

2025-10-04 • via Nuitee
L
Lisa
8
Pros:

It was clean and comfortable. The staff were friendly and helpful. Easy shuttle to the airport.

2025-10-04 • via Nuitee
L
louise
6
Pros:

Bed had a bad spot and slept bad. They were supposed to have it fully stocked with kitchen supplies and was missing half the supplies no forks no pan. Ironing board was broken.

2025-10-03 • via Nuitee
L
Lenore
10
Pros:

Very good value.

2025-10-02 • via Nuitee
W
Wayne
10
Pros:

Very happy with our stay here. Staff was great and the room had nice amenities. Loved the lending locker where you can borrow games, books, juicers, etc. Hotel was in a very convenient location with lots of dining options nearby. Highly recommend checking out Doro Marketplace down the street. We would definitely stay here again when we are in the area.

2025-09-29 • via Nuitee
C
Carol
8
Pros:

Room was very clean and full kitchen was very nice with coffeemaker! Wish they did have a free breakfast morning offer..had to go grocery shopping 🙁 it is right near airport, convenient, but jet planes do take off early am ..if you don’t mind them waking you up.

2025-09-29 • via Nuitee
J
Joycelyn • partner
8
Pros:

Close to the airport, shops and restaurants

2025-09-29 • via Nuitee
Q
Qing
10
Pros:

Clean and decent overall condition. Restaurants and grocery store nearby.

2025-09-28 • via Nuitee
B
Betty • family
10
Pros:

Very close to the airport. Has a full size refrigerator, microwave, coffee maker and stove top. Perfect for staying several days. Also has a gym and pool!

2025-09-28 • via Nuitee
S
Sandi
10
Pros:

Friendly staff

2025-09-28 • via Nuitee
C
Camille • family
8
Pros:

This is a great hotel, close to the airport. It has a kitchenette if you are having a longer stay or traveling with children.

2025-09-27 • via Nuitee