Holiday Inn Express & Suites Columbia-Fort Jackson by IHG

Hotels
•
Holiday Inn Express
8.3 (814 reviews)
7329 Garners Ferry Road , Columbia , US
+1 803-695-1111

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean
Nice staff
Great location
Good value
Cons:
Issues with cleanliness
Unfriendly check-in staff
Room maintenance problems
Limited breakfast options

Categories

Cleanliness
7.38
Some complaints about cleanliness, including liquid spots on bedside tables and an overall lack of cleanliness noted.
Service
7.85
Mixed reviews with some positive notes about staff, but also a significant complaint about unhelpful management during check-in.
Location
9.39
Multiple reviews highlight location as a strong point, particularly its proximity to the VA hospital and convenience.
Room Quality
7.34
Complaints mentioned about room conditions, including maintenance issues in bathrooms and uncomfortable mattresses.
Amenities
8.37
Overall amenities viewed positively, though there were specific issues experienced with breakfast offerings.
Value for Money
9.33
Many guests felt they received good value considering the location and overall experience.
Food and Beverage
7.88
Some positive feedback about the breakfast but also noted limitations regarding hot meal offerings.
Overall Experience
8.85
Despite some issues, many guests felt that the overall experience was pleasant, with highlights in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:39

Property Description

Convenient Location
Located just 1 mile from Fort Jackson Army Base and near Interstate 77, our hotel offers easy access to key destinations in Columbia.

Modern Amenities
Enjoy rooms with refrigerators, microwaves, and coffee makers, along with a daily hot breakfast buffet. Stay connected with our business center and stay fit in our fitness center.

Nearby Attractions
Explore popular spots like the University of South Carolina, Columbia city center, and Riverbanks Zoo, all within a short drive from the Holiday Inn Express Hotel & Suites Columbia-Fort Jackson.

Experience comfort and convenience at our hotel. Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAE

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 814 reviews
Cleanliness: 7.38
Service: 7.85
Location: 9.39
Room Quality: 7.34
Amenities: 8.37
Value for Money: 9.33
Food and Beverage: 7.88
Overall Experience: 8.85
A
Andrew • solo_traveller • us
6
Pros:

Parking lot was unusable in the middle of being resurfaced. Totally unacceptable. I was not notified. I would've gone somewhere else. I'm assuming that's why I wasn't not.

2026-09-14 • via Nuitee
R
REESE • couple • us
7
Good for the short stint
Pros:

Location and friendly

Cons:

The parking lot was torn up and has to park elsewhere
Juice machine out at breakfast

2026-09-13 • via Nuitee
O
Oleksii Novikov • solo_traveller • us
4
2026-09-12 • via Nuitee
S
Shanteka • couple • us
3
Never again
Pros:

No the parking lot was all tore up and they were doing remodeling on the parking lot. They should have told people that because we were limited parking. I did find a park the very last one and it was because I was handicap that I found a part, but it was too far out from where I need to go and it was this wrong for me.

Cons:

The room wasn’t very clean and the elevator kept getting stuck and I just don’t know what was going on with that the elevator,I just don’t know. The juice machine was not and they didn’t provide juice so I had to end up buying a soda that I didn’t want to buy.

2026-09-12 • via Nuitee
O
Oleksii Novikov • solo_traveller • us
4
2026-09-12 • via Nuitee
C
Christopher • solo_traveller • us
2
Pros:

Close to Ft. Jackson.

Cons:

Foul smell sheets with hair. Mold in bath tub. Towel bars pulled out of walls. Breakfast was cold. No coffee at Breakfast. No juice at Breakfast. Hallways super humid.

2026-09-11 • via Nuitee
B
Bryan • solo_traveller • us
9
2026-09-09 • via Nuitee
M
Marvin • couple • us
9
Will definitely Stay Again.
Pros:

Location

2026-09-08 • via Nuitee
T
Teresa • couple • us
8
Not a good experience
Pros:

We got down at 8:00 and no bacon they were out if slit if things

Cons:

There were a group of people 20 who took over the pool we couldn’t even move they were everywhere

2026-09-07 • via Nuitee
M
Mark • couple • us
8
2026-09-04 • via Nuitee
S
sanchez • family_with_children • us
10
2026-09-02 • via Nuitee
S
Sandra • family_with_children • us
2
Nice staff, but nasty room
Cons:

I have photos of the room and bathroom.. very nasty and dirty

2026-08-31 • via Nuitee
L
Lydia • couple • us
10
2026-08-30 • via Nuitee
K
Kimberley • solo_traveller • us
10
2026-08-28 • via Nuitee
C
Carlos • family_with_children • us
2
2026-08-28 • via Nuitee
K
Kristina • family_with_children • us
5
2026-08-24 • via Nuitee
S
Sabrina • solo_traveller • us
8
The location was near a variety of stores and restaurants. We were pleased with how accommodating the staff was. The hot
Pros:

The staff were extremely helpful and friendly

Cons:

No outdoor pool

2026-08-24 • via Nuitee
B
Brittany • solo_traveller • us
10
2026-08-22 • via Nuitee
C
Claribel • family_with_children • us
10
Great
Pros:

Location

2026-08-16 • via Nuitee
K
Katrina • family_with_children • us
1
The floors are Sticky. The staff is rude. And they took my money when I was only staying 2 nights they charged for 3 nig
Pros:

They never refunded a stay I never stayed.

Cons:

They took my money.

2026-08-14 • via Nuitee