The Oaksmere

Hotels
8.5 (658 reviews)
The Oaksmere Hotel, Rectory Road, Brome Nr. Eye, Suffolk , Eye , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable bed
Helpful staff
Lovely location
Cons:
Cleanliness issues
Value for money concerns
Room quality not meeting expectations

Categories

Cleanliness
7.89
Several reviews mentioned issues with cleanliness, such as mould in the bathroom and a dirty coffee machine.
Service
9.36
Staff were frequently praised for being helpful and accommodating.
Location
9.4
Consistently mentioned as ideal, in a lovely area.
Room Quality
7.85
Some issues reported like uncomfortable beds and cold rooms made the quality less than perfect.
Amenities
8.38
Amenities were rated positively, although some expressed a desire for better heating.
Value for Money
7.34
Some reviews indicated the price did not reflect the quality of the accommodations.
Food and Beverage
8.89
Food received mixed reviews; while some enjoyed it, it could be improved in terms of temperature.
Overall Experience
8.86
Most reviews stated an overall positive experience despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:54

Property Description

Luxurious Accommodations
Experience ultimate comfort in each room at The Oaksmere with a Hypnos bed, Nespresso coffee machine, and a large Sky HD TV. Indulge in luxury Elemis toiletries and towels provided in the en suite bathrooms for a pampering stay.

Gourmet Dining Experience
Savor a culinary delight at The Oaksmere restaurant, offering freshly prepared meals crafted from seasonal ingredients. Dine in style on the impressive terrace or enjoy pre-drinks with a view of the extensive grounds.

Convenient Location
Perfectly located in Brome near Diss, The Oaksmere provides easy access to Norwich and the Norfolk Broads, both less than an hour's drive away. Explore the city or enjoy outdoor activities, making your stay both relaxing and adventurous.

Book your stay at The Oaksmere for a luxurious retreat in the heart of Norfolk-Suffolk.

Important information:

Any bookings of 5 rooms or more will be classed as a group booking and different terms and conditions will apply, including but not limited to an extended cancellation policy. Deposits may be required dependent on the date, room nights and how many rooms are part of the group reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NWI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 2 years old stay for £10 per person per night when using an available extra bed.
    Children from 3 years old to 12 years old stay for £25 per person per night when using an available extra bed.
    Children from 13 years old to 17 years old stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 658 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 8.89
Overall Experience: 8.86
I
Isabella couple gb
10
Perfect
Pros:

Amazing and picturesque! The rooms were beautiful and the outside area was so lovely! The staff were very accommodating and set the room up nicely for a birthday celebration!

2026-07-18 via Nuitee
S
Steve couple gb
10
2026-07-17 via Nuitee
V
vivienne solo_traveller gb
9
Cons:

No grab bar in bath.

2026-07-14 via Nuitee
A
Alaina couple gb
10
Fantastic
Pros:

Clean, neat, modern

Cons:

Nothing but the mymusic near all the seating was a bit much. Couldn’t escape it

2026-07-13 via Nuitee
B
Bradley couple gb
10
Fantastic place, great staff, great food, would thoroughly recommend
Pros:

The location is stunning and the rooms have a lovely rustic feel to them. The spa bath was lovely and the food was amazing. The staff were extremely friendly and couldn't do anymore for you to make your stay perfect.

Cons:

Our room didn't have Aircon and the fan was quite loud but we needed it on and there were just a few little parts of the room that could do with a touch up but nothing major. They had a Bluetooth speaker system that didn't work and the chair in the room was quite scuffed

2026-07-12 via Nuitee
C
Christa couple gb
10
We had a comfortable two nights at the Oaksmere. It was good to have air-con in the room.
Pros:

We were lucky that the weather was really warm, so we had our dinner outside. The food and the service were excellent!
Lovely place with lovely grounds. A superb place to celebrate our wedding anniversary.

Cons:

N/A

2026-07-11 via Nuitee
D
Daws couple gb
8
2026-07-06 via Nuitee
L
Laura couple gb
8
Pros:

Nice comfortable room in a peaceful location with good facilities

Cons:

Speakers didn't work in the room

2026-07-05 via Nuitee
C
Christine couple gb
9
2026-07-04 via Nuitee
J
Jason couple gb
9
2026-07-04 via Nuitee
B
Ben couple gb
10
2026-07-02 via Nuitee
S
Sallyanne extended_group gb
10
Our stay was exceptional, wonderful professional friendly staff
Pros:

Peaceful and tranquil.
A stunning setting in beautiful grounds.
An incredible building with a perfect blend of old and new.

Cons:

There’s nothing we didn’t like

2026-06-29 via Nuitee
A
Andrew couple gb
9
A very enjoyable place to stay.
Pros:

Nice room, nice staff, nice setting, nice grounds.

Cons:

The blinds in our room had problems. We told Manager on leaving, so will most likely get sorted.

2026-06-29 via Nuitee
J
John solo_traveller gb
9
Pros:

It's always a pleasure to return to The Oaksmere for special family occasions, this time for my mother's 83rd birthday.
The staff are incredibly helpful with meeting my parents needs for accessible accommodation and dining, helping to take bags to the room, arranging tables in the restaurant etc. as well as providing extras like a birthday balloon and chocolates in the room on arrival.
A special mention to Elle and Eleanor for their friendly and attentive service during dinner (and laughing at my Dad's jokes..That's above and beyond the call of duty).
The rooms were spacious and airy, perfect for both my parents and our dog who was also welcomed and catered for. Dog friendly rooms are often not the best quality rooms in hotels for obvious reasons but there was nothing inferior in the quality of furnishing and fittings in the room we were given.
The restaurant is a fabulous dining location and the food was exceptional, a varied menu of interesting dishes using the best ingredients, much of it locally sourced, well prepared and presented, and very reasonably priced.

Cons:

My only gripe is one that applies to a lot of UK hotels and only becomes an issue on the rare occasions when we have exceptional heat like now: the lack of air conditioning in the rooms. Although fans were provided and were a great help they are noisy and don't cool an entire room so it was stuffy and not the best night's sleep despite the very comfortable super king sized bed. I would recommend installing air con and temperature control to the rooms to really make a 5 star experience for guests.

2026-06-28 via Nuitee
H
hilary couple gb
10
2026-06-25 via Nuitee
J
James solo_traveller gb
10
2026-06-18 via Nuitee
W
William couple gb
9
2026-06-13 via Nuitee
J
john couple gb
9
2026-06-09 via Nuitee
S
Simon solo_traveller ca
7
Normally a wonderful place to stay, just not this time.
Pros:

Lovely surroundings and relatively modern mixed with historic styles. The restaurant was good and the food excellent. The staff were warm and friendly which helped offset the other issues.

Cons:

Room was not up to the usual standard. Car park for bar was underneath the window and meant lots of noise filtered into the room. The fridge was short of refrigerant and gurgled incessantly disturbing my sleep. The room is in the attic and has a very small door to get into the room with a slanted ceiling inside.

2026-06-05 via Nuitee
N
nathan solo_traveller gb
10
Pros:

The food was amazing . Staff was very nice

2026-06-01 via Nuitee