The Oaksmere

Hotels
8.5 (683 reviews)
The Oaksmere Hotel, Rectory Road, Brome Nr. Eye, Suffolk , Eye , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable bed
Helpful staff
Lovely location
Cons:
Cleanliness issues
Value for money concerns
Room quality not meeting expectations

Categories

Cleanliness
7.89
Several reviews mentioned issues with cleanliness, such as mould in the bathroom and a dirty coffee machine.
Service
9.36
Staff were frequently praised for being helpful and accommodating.
Location
9.4
Consistently mentioned as ideal, in a lovely area.
Room Quality
7.85
Some issues reported like uncomfortable beds and cold rooms made the quality less than perfect.
Amenities
8.38
Amenities were rated positively, although some expressed a desire for better heating.
Value for Money
7.34
Some reviews indicated the price did not reflect the quality of the accommodations.
Food and Beverage
8.89
Food received mixed reviews; while some enjoyed it, it could be improved in terms of temperature.
Overall Experience
8.86
Most reviews stated an overall positive experience despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:54

Property Description

Luxurious Accommodations
Experience ultimate comfort in each room at The Oaksmere with a Hypnos bed, Nespresso coffee machine, and a large Sky HD TV. Indulge in luxury Elemis toiletries and towels provided in the en suite bathrooms for a pampering stay.

Gourmet Dining Experience
Savor a culinary delight at The Oaksmere restaurant, offering freshly prepared meals crafted from seasonal ingredients. Dine in style on the impressive terrace or enjoy pre-drinks with a view of the extensive grounds.

Convenient Location
Perfectly located in Brome near Diss, The Oaksmere provides easy access to Norwich and the Norfolk Broads, both less than an hour's drive away. Explore the city or enjoy outdoor activities, making your stay both relaxing and adventurous.

Book your stay at The Oaksmere for a luxurious retreat in the heart of Norfolk-Suffolk.

Important information:

Any bookings of 5 rooms or more will be classed as a group booking and different terms and conditions will apply, including but not limited to an extended cancellation policy. Deposits may be required dependent on the date, room nights and how many rooms are part of the group reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NWI

Location

Guest Reviews

8.5
Based on 683 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 8.89
Overall Experience: 8.86
E
Erik solo_traveller be
10
2026-08-29 via Nuitee
T
Thomas couple gb
9
Excellent
Pros:

Quiet and clean

Cons:

Just the air conditioner cannot cool down the room even set to 19C, need to turn on the provided fan to cool down

2026-08-28 via Nuitee
S
Stuart couple gb
8
2026-08-24 via Nuitee
D
Della couple gb
10
2026-08-24 via Nuitee
M
Marybeth couple gb
6
Pros:

The food for dinner in the evening was really yummy.

Cons:

The tv didn’t work.
There was lots of noise outside from music and people shouting.
Breakfast was an additional £16 per person after paying £150 for 1 night. We assumed breakfast would be included, which was a shame.

2026-08-22 via Nuitee
C
Charlie couple gb
10
Pros:

Photos don’t do this place justice! Lovely hotel in a quiet area! Hotel looks like it’s a wedding venue with lovely outdoor settings! The restaurant and food was lovely

2026-08-21 via Nuitee
P
Paul couple gb
10
Treat yourself to a wonderful experience. Relaxing environment and amazing food.
Pros:

The property was very smart with all the staff being wonderful and very friendly.
Food was out of this world.

Cons:

Everything was great!

2026-08-20 via Nuitee
B
bristow solo_traveller gb
9
2026-08-20 via Nuitee
E
Edward couple gb
10
10/10 Stay, one of our favourites so far
Pros:

We stayed here for my girlfriend's 30th birthday and we loved every minute of our stay!
we stopped and had lunch and dinner and the food, drinks and service was absolutely outstanding.
The room was immaculate, I added rose petals and a bottle of Prosecco too, we couldn't have been happier from start to finish!
We will 100% be staying here again

2026-08-20 via Nuitee
B
Brandon family_with_children gb
10
2026-08-16 via Nuitee
I
Iciek solo_traveller gb
9
Lovely hotel
Pros:

Lovely large room at a really good price.Huge room and huge bath and comfortable bed. My only criticism is that I needed a cold glass of water in the night and the water that came out of the tap was warm or hot no matter how long I ran it. Could have done with 2 servings of normal tea in the room rather than herbal, decaff etc. Staff were all brilliant. Would definitely go back. Beautiful grounds.

Cons:

Couldn't get a cold glass of water from the sink tap. Did not like the dreadful music round the outside area. Birdsong is good enough.

2026-08-06 via Nuitee
J
James couple gb
10
2026-08-06 via Nuitee
N
Nicola couple gb
10
2026-08-05 via Nuitee
D
Des solo_traveller gb
8
Pros:

Very good all round some minor issues which staff sorted very quickly.

2026-07-25 via Nuitee
J
Jane couple gb
10
A great experience with exceptionally friendly and helpful staff.
Pros:

A lovely historical property which has been extended and modernised in a very sympathetic and tasteful way.

2026-07-19 via Nuitee
J
Joanna family_with_children ky
9
2026-07-19 via Nuitee
P
Paula couple gb
10
Highly recommended
Pros:

Such a lovely place to relax, eat and sleep. Exceptional food, service and quality venue. Love this place!

Cons:

Not enough milk & tea self serve in the room.

2026-07-19 via Nuitee
J
Jones couple gb
10
A very pleasant surprise
Pros:

The food is excellent and the wine list is very good as well. The WiFi has good coverage. Walking around the well-maintained grounds is a nice experience.

Cons:

Coffee could be better.

2026-07-19 via Nuitee
M
Mark solo_traveller gb
5
Overall, not a bad stay, no enthusiasm to come back to a lovely bathroom with a warm shower,
Pros:

Bed and chairs , air con , liked the cobweb in the corner of the bathroom , liked the mirror in the bathroom
liked the effort the guy in glasses went to getting the air con fixed and up and running , bloody good nights sleep , fantastic,

Cons:

no english tea bags , no earl grey tea bags , no biscuits , water in kettle , warm water shower only, barely hot , not a nice shower experience , old pee splashes in front of toilet , ( clearly been there some time ) no tray or shelf in the shower to put the shampoo , soap etc , sticky surface on top of the fridge area , no marmalade with breakfast

2026-07-19 via Nuitee
A
Adam family_with_children gb
9
Great family overnight getaway
Pros:

Hotel appeared recently refurbished. Was an excellent all round experience

2026-07-19 via Nuitee