The Oaksmere

Hotels
8.5 (683 reviews)
The Oaksmere Hotel, Rectory Road, Brome Nr. Eye, Suffolk , Eye , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable bed
Helpful staff
Lovely location
Cons:
Cleanliness issues
Value for money concerns
Room quality not meeting expectations

Categories

Cleanliness
7.89
Several reviews mentioned issues with cleanliness, such as mould in the bathroom and a dirty coffee machine.
Service
9.36
Staff were frequently praised for being helpful and accommodating.
Location
9.4
Consistently mentioned as ideal, in a lovely area.
Room Quality
7.85
Some issues reported like uncomfortable beds and cold rooms made the quality less than perfect.
Amenities
8.38
Amenities were rated positively, although some expressed a desire for better heating.
Value for Money
7.34
Some reviews indicated the price did not reflect the quality of the accommodations.
Food and Beverage
8.89
Food received mixed reviews; while some enjoyed it, it could be improved in terms of temperature.
Overall Experience
8.86
Most reviews stated an overall positive experience despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:54

Property Description

Luxurious Accommodations
Experience ultimate comfort in each room at The Oaksmere with a Hypnos bed, Nespresso coffee machine, and a large Sky HD TV. Indulge in luxury Elemis toiletries and towels provided in the en suite bathrooms for a pampering stay.

Gourmet Dining Experience
Savor a culinary delight at The Oaksmere restaurant, offering freshly prepared meals crafted from seasonal ingredients. Dine in style on the impressive terrace or enjoy pre-drinks with a view of the extensive grounds.

Convenient Location
Perfectly located in Brome near Diss, The Oaksmere provides easy access to Norwich and the Norfolk Broads, both less than an hour's drive away. Explore the city or enjoy outdoor activities, making your stay both relaxing and adventurous.

Book your stay at The Oaksmere for a luxurious retreat in the heart of Norfolk-Suffolk.

Important information:

Any bookings of 5 rooms or more will be classed as a group booking and different terms and conditions will apply, including but not limited to an extended cancellation policy. Deposits may be required dependent on the date, room nights and how many rooms are part of the group reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NWI

Location

Guest Reviews

8.5
Based on 683 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 8.89
Overall Experience: 8.86
C
Christina • couple • gb
9
Friendly and comfortable
Pros:

Attractive, clean, comfortable

Cons:

Our room was cold when we arrived but we turned up the thermostat

2026-09-19 • via Nuitee
M
Matty • couple • gb
9
2026-09-19 • via Nuitee
K
Karon • couple • gb
10
Perfect location for a relaxing break
Pros:

Perfect, quiet location set in beautiful grounds.
Staff were attentive and welcoming, rooms were large and comfortable; our dog friendly accommodation was lovely. Outdoor bar was great. Food was excellent.

2026-09-19 • via Nuitee
K
Karen • couple • gb
10
Max and his team work so well together. Max can’t do enough for you, nothing is too much trouble. John is so knowledgeab
Pros:

The location, it is a beautiful property in beautiful grounds. The Suite we had was superb.

Cons:

Nothing

2026-09-17 • via Nuitee
C
Christina • solo_traveller • gb
9
I am booked to stay here again on Friday and looking forward to it.
Pros:

I arrived much later than expected but they changed my dinner reservation from 7pm to 8.30pm with no quibble. Tapas dishes were just what I wanted for dinner and breakfast next morning was excellent. Really good bacon and mushrooms!

Cons:

Wish I had arrived earlier and could have enjoyed relaxing with a drink.

2026-09-15 • via Nuitee
R
Richard • solo_traveller • gb
9
Lovely stay but would have a different room next time
Pros:

The staff and food were exceptional

Cons:

There was noise from dog kennels opposite our suite but luckily enough this could not be heard at night and only started again at 7.30am

2026-09-14 • via Nuitee
E
Emma • couple • gb
10
2026-09-13 • via Nuitee
P
Penelope • couple • gb
6
A good location easy to find. Great staff. Good food.
Pros:

The staff are so helpful. We had a problem with getting into our booked accommodation so rang the Oaksmoor to se if they had a room. The receptionist Laura said she would talk to her manager and see what they could do. I am disabled so need a room on one level. They did find a room for us but by then we were able to access where we where staying.
All staff are very helpful . The food is good. A huge breakfast.

Cons:

Our room. A junior suite. Two arm chairs no side table to put a drink on. The bathroom needed up grading .Especially the shower .We had no hot water in the morning although housekeeping said it was on. We ran it for along time .
Hairdryer was broken. Replaced by housekeeping along with extra toiler paper.
I do not think this room had been used often.

2026-09-12 • via Nuitee
J
John • couple • gb
8
2026-09-09 • via Nuitee
R
Richard • couple • gb
8
Exceptional and a cut above
Pros:

Beautiful rooms and lovely terrace and restaurant

Cons:

Can be pricy

2026-09-07 • via Nuitee
P
Patricia • solo_traveller • gb
9
Fabulous Food, great location and staff
Pros:

Location - really Nice our rom was spacious and bed super comfy - food amazing !!

Cons:

Bathroom didnt have enough area to put cosmetics etc on. Tv very difficult to connect to and work. Could not find primary terrestrial stations and wanted us to log in on all apps - not great if you have limited tech knowledge

2026-09-06 • via Nuitee
S
Susan • solo_traveller • gb
9
CHARMING STAFF EXCELLENT LI ATI
Pros:

Ex ellent flecibility given to meal offers.

2026-09-04 • via Nuitee
S
Sheree • couple • gb
9
Staff where very friendly and help full
Pros:

Lovely bar and restaurant and lovely out door seating

Cons:

The curtains where messy and it’s a shame it’s near a dogs home dogs made a lot of noise

2026-09-02 • via Nuitee
M
Millie • family_with_children • gb
8
2026-09-01 • via Nuitee
M
Millie • family_with_children • gb
8
2026-09-01 • via Nuitee
E
Erik • solo_traveller • be
10
2026-08-29 • via Nuitee
T
Thomas • couple • gb
9
Excellent
Pros:

Quiet and clean

Cons:

Just the air conditioner cannot cool down the room even set to 19C, need to turn on the provided fan to cool down

2026-08-28 • via Nuitee
S
Stuart • couple • gb
8
2026-08-24 • via Nuitee
D
Della • couple • gb
10
2026-08-24 • via Nuitee
M
Marybeth • couple • gb
6
Pros:

The food for dinner in the evening was really yummy.

Cons:

The tv didn’t work.
There was lots of noise outside from music and people shouting.
Breakfast was an additional £16 per person after paying £150 for 1 night. We assumed breakfast would be included, which was a shame.

2026-08-22 • via Nuitee