The Riverside House Hotel

Hotels
8.8 (873 reviews)
17 Mill Street , Mildenhall , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable accommodations
Good value for money
Cons:
Firm beds
Occasional noise from the street

Categories

Cleanliness
8.2
Overall cleanliness not specifically mentioned but generally implied effective.
Service
9.2
The staff were consistently described as friendly and helpful, making a significant positive impact.
Location
9.2
The location was praised multiple times for being convenient and charming.
Room Quality
8.7
Rooms were generally described as comfortable and spacious, despite some comments on firmness.
Amenities
8.7
Standard amenities provided, but some areas could use improvement.
Value for Money
8.7
Value perceived as high given the quality of service and accommodations.
Food and Beverage
8.7
The food was generally described as good, although there were some issues with service.
Overall Experience
9
Overall experience was highly rated with satisfaction expressed across all aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:21

Property Description

Picturesque River Views and Charming Period Features
Experience the tranquil beauty of the River Lark from The Riverside House Hotel, where enchanting period features meet contemporary charm.

Dining Excellence at Riverside Terrace Restaurant
Indulge in a culinary journey at the Riverside Terrace Restaurant, offering a diverse menu crafted from the finest local ingredients.

Convenient Location and Local Exploration
With easy access to nearby towns like Bury St Edmunds and Cambridge, The Riverside House Hotel is the perfect base for exploring the historic Mildenhall and beyond.

Book now to immerse yourself in riverside serenity and exceptional hospitality at The Riverside House Hotel.

Important information:

Cots and high chairs are available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Location

Guest Reviews

8.8
Based on 873 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9
K
Kunzelkid • solo_traveller • gb
10
A Lovely Hotel and the Staff Make it So Lovely
Pros:

The location, being able to have breakfast at 06:30, the friendly staff, the room and it was such a relaxing stay; the staff made it relaxing.

Cons:

Absolutely nothing and it's just a lovely place!

2026-09-19 • via Nuitee
W
William • solo_traveller • gb
8
Mildenhall Hotel
Pros:

Friendliness of the staff and convenient tocation.

2026-09-15 • via Nuitee
V
Vanessa • solo_traveller • gb
8
I'll be back!
Pros:

Friendly staff, really great breakfast. Mine was too much to eat so I was given a bag to go :)

Cons:

Would have liked a bit more choice for the evening meal as there wasn't anything I would call light eating.

2026-09-15 • via Nuitee
S
Samantha • solo_traveller • gb
1
Most of it was pleasant but poor attitude from some staff made it an unpleasant experience
Pros:

The property is well located in Mildenhall

Cons:

The one member of staff was extremely rude.
Normal things like having a shower and using the hair dryer meant that the room steamed up and set the fire alarm off. (No way of opening windows) a staff member accused me of smoking several times and said the steam was smoke… no apology.. would advise they have a lesson in hospitality

2026-09-10 • via Nuitee
R
Richard • couple • gb
5
2026-09-07 • via Nuitee
K
Kathleen • couple • gb
5
Would not recommend unless you like a less than basic room
Pros:

Garden was nice but a bit unkempt, crazy golf was a nice touch. Staff seemed approachable and helpful. Towels were big and soft

Cons:

Room 21 was completely devoid of any comforts , was very barren, bare and extremely basic and very very dated.

2026-09-06 • via Nuitee
K
kevin • solo_traveller • gb
8
Pros:

Lovely old building in a great location. The staff were all excellent and the food was great.

Cons:

Nothing.

2026-09-06 • via Nuitee
T
Tanya • couple • gb
10
Wonderful stay for a last minute booking
Pros:

Wonderful and friendly manager that welcomed us with a late checkin. Beautiful hotel steeped in history and beautiful location.

Cons:

Absolutely nothing

2026-09-04 • via Nuitee
W
Warren • solo_traveller • gb
8
2026-09-04 • via Nuitee
M
Mike • couple • gb
9
Lovely hotel in a good location, topped off with friendly, helpful staff.
Pros:

Lovely hotel and location. Plenty of parking. The hotel room was large and well equipped. The staff were exceptionally friendly and helpful. Breakfast was also exceptional.

2026-09-04 • via Nuitee
A
André • solo_traveller • nl
9
Fijne plek
Pros:

Vriendelijke behandeling door het personeel.

Cons:

Niks eigenlijk

2026-09-03 • via Nuitee
C
Christina • solo_traveller • gb
7
2026-09-02 • via Nuitee
T
Tracey • couple • gb
8
Pros:

The hotel was a lovely hotel in the town of Mildenhall. Plenty of parking. Everyone was very helpful and friendly.

Cons:

Nothing

2026-09-01 • via Nuitee
S
Samantha • solo_traveller • gb
7
2026-09-01 • via Nuitee
M
Melanie • extended_group • gb
7
Comfortable but basic
Pros:

Location was convenient & quiet. The staff were very helpful. Provisions for a hot drink and biscuit in the room were good.

Cons:

The room and en-suite were clean but tired. The pillows weren’t comfortable and the quilt was thin

2026-08-31 • via Nuitee
J
John • couple • gb
9
Pros:

Braekfast

2026-08-30 • via Nuitee
M
Marcel • couple • nl
9
2026-08-26 • via Nuitee
P
Peter • solo_traveller • gb
7
Pros:

Amazing breakfast and choice overall a nice place to stay..

Cons:

A little tired looking in a couple of areas.

2026-08-25 • via Nuitee
C
Chris • solo_traveller • gb
10
Near Raf Mildenhall
Pros:

The Staff were very friendly and helpful the bed was very comfortable the Shower was very good and the hospitality tray had Yorkshire t bags my favourite

Cons:

Nothing

2026-08-25 • via Nuitee
C
Cole • solo_traveller • gb
9
Pros:

Staff excellent food excellent room good but no water in the room and coffee in the room was cheap and vile. No toiletries

2026-08-24 • via Nuitee