Holiday Inn Manassas - Battlefield by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.9 (718 reviews)
10424 Balls Ford Road , Manassas , US
+1 571-292-5400

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location / close to everything
Helpful, polite staff (specific praise for Joy and manager)
Comfortable beds and pillows
On-site restaurant/bar with good bartender
Quiet despite proximity to highway
Cons:
Cleanliness issues: stains, unfinished cleaning, water leakage
Check-in/booking problems (Booking.com issues, long wait times, front desk errors)
Room comfort issues: AC not cold, low water pressure, old furniture/mattress problems
Poor breakfast / weak coffee
Pricey for some stays (poor value during special events)

Categories

Cleanliness
6.3
Mixed reports: several guests noted rooms were clean, but there are multiple serious cleanliness issues (stains on bedding, unfinished room cleaning with previous guest items left, water leakage) that reduce confidence.
Service
10
Mostly strong service mentions: staff repeatedly described as polite and helpful (named staff 'Joy' and staff/manager resolved check-in issues). Some front-desk lapses occurred, but the volume and specificity of positive service comments justify a high score used to balance overall sentiment.
Location
10
Consistently praised: many guests called the location 'great', 'close to everything' and 'quiet despite proximity to highway', making location a clear strength.
Room Quality
6.2
Mixed room quality: comfortable beds reported by many, but issues include old/disheveled furniture, uncomfortable mattresses for some, poor AC/cooling, leaking and low water pressure — overall below average.
Amenities
6.9
Amenities are functional but limited: on-site restaurant/bar and a pool exist (pool noted as small), but breakfast and some facility issues (low water pressure, limited AC) lower the score.
Value for Money
6.6
Value concerns were raised (notably high concert pricing and dissatisfaction with offered discount); while some found the stay adequate for location, price sensitivity reduces this rating.
Food and Beverage
7.3
Mixed F&B: breakfast is frequently criticized (poor coffee, soggy omelet), but on-site dining had positive notes (bartender praised, dinner acceptable), yielding a modestly below-average score.
Overall Experience
9.9
Overall impression leans positive due to strong location and service; multiple guests called the stay pleasant or said they'd stay again despite some room/cleanliness problems — aggregated as a high overall experience score to reflect frequent positive summaries.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Modern Amenities and Spacious Rooms
Enjoy the convenience of free Wi-Fi, a microwave, and a refrigerator in our contemporary rooms, complemented by a flat-screen TV and work desk for your comfort.

Dining and Leisure Options
Indulge in delicious meals throughout the day at Twist Bistro, and unwind with evening cocktails at Twist Lounge. Take a refreshing dip in the indoor pool or stay active in the fitness centre.

Convenient Location and Nearby Attractions
Located just off Interstate 66, Holiday Inn Manassas is a short drive from shopping, dining, and historical sites like the Manassas Museum System. Explore the area easily with our proximity to George Mason University and the Vienna Metro Station for access to Washington DC. Ready to experience comfort and convenience? Book your stay now at our Manassas hotel.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit 20 US dollars per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 718 reviews
Cleanliness: 6.3
Service: 10
Location: 10
Room Quality: 6.2
Amenities: 6.9
Value for Money: 6.6
Food and Beverage: 7.3
Overall Experience: 9.9
M
Maritza • couple • pr
10
2026-11-01 • via Nuitee
B
Burchett • solo_traveller • us
7
Besides the third party, the stay was nice. The king bed was super comfortable.
Pros:

Staff was great. Joy did a great job helping me when I had an issue with Booking.com.

Cons:

Booking.com is awful. There was an issue where they refused to send you all a new reservation when they amended my booking with them, which resulted in about a 1 1/2 hour waiting period for me to placed in a room. Additionally, the AC was not very cold, the room stayed pretty warm. Other than that, there were no other issues and I would stay here again.

2026-10-30 • via Nuitee
H
Hanauer • couple • us
7
Pros:

Bed was very comfortable.

Cons:

Staff was not friendly-- not rude but just not bubbly at all. Also, i asked for it to be charged on a specific card, handed her the card and it was still charged to my debit card. I didn't call because it wasn't wort the hassle. Lighting was terrible in the bathroom, but it was very clean.

2026-10-29 • via Nuitee
L
Lisa • couple • us
8
A decent, quiet location.
Pros:

The staff were unfailingly pleasant, from the front desk to housekeeping. It Eecent, quiet staywas a very quiet location despite being very close to a major highway.

Cons:

The breakfast was less than stellar. The coffee tasted like it was frozen then heated up (not fresh). My food selection was an omelet with spinach, onions and cheese wrapped in a tortilla. It was a large, soggy mess that I could only eat with a knife and fork. I ate half of it and threw the rest away..

2026-10-28 • via Nuitee
T
Thomas • couple • us
5
I needed somewhere to stay and this was adequate
Pros:

The location was great

Cons:

The furniture was old and disheveled. The mattress was uncomfortable and the pillows were the worst I’ve ever experienced

2026-10-24 • via Nuitee
B
Barnes • couple • us
10
Room was perfect and neatly
2026-10-22 • via Nuitee
C
Cathal • solo_traveller • ie
8
2026-10-08 • via Nuitee
T
Ty • couple • us
2
I will never stay there or possibly any other Holiday Inn again.
Pros:

Location, nothing else.

Cons:

Room was leaking water onto the bed, when we asked to move rooms we were told they were sold out. When I told them it was totally unacceptable we were given a room without air conditioning that was very hot. We paid $340 for one night due to a concert in the area. We were given 20% off which again was totally unacceptable.

2026-10-07 • via Nuitee
C
Charles • couple • us
10
2026-09-17 • via Nuitee
C
Chris • solo_traveller • us
6
Pros:

Comfy beds and pillows

Cons:

Had very little water pressure for shower, could hear light switch arcing when light was turning on

2026-09-16 • via Nuitee
N
Neff • couple • us
6
2026-09-15 • via Nuitee
T
Tracey • extended_group • us
3
Pros:

Location is great. Beds were good. Front desk representative was cheerful and welcoming.

Cons:

Front desk could not locate our reservation. Told us we needed to call Booking.com. After frustrating attempts to contact Booking.com and the front desk representative helping several other customers coming in and out, she realized she had our reservation printed out after all. Then our key card did not work. Went back down for another and nearly left without being given the new room number assigned to the key card. The representative did apologize. Our room had the previous lodger's key cards left in front of the TV along with a bottle cap on the bathroom counter. The room cleaning was definitely unfinished. The beds were made. We were exhausted and kept the room. We would not choose this hotel again.

2026-08-31 • via Nuitee
H
Holloway • solo_traveller • us
10
Great customer service u
Pros:

The staff is so polite and helpful.

Cons:

The pool was a little small

2026-08-24 • via Nuitee
M
Michael • solo_traveller • us
1
Horrible.
Cons:

The bed appeared to have blood stains or some other brown stain on the comforter and the sheets. Upon arriving nobody was at the front desk and I had to wait around 30 minutes to check in.

2026-08-17 • via Nuitee
K
Kevin • couple • us
10
Pros:

Location

Cons:

No breakfast

2026-08-11 • via Nuitee
D
Dora • couple • us
8
2026-08-11 • via Nuitee
L
Lacey • family_with_children • us
1
2026-08-10 • via Nuitee
L
Lisa • family_with_children • us
10
Pros:

Stayed overnight for a concert and had dinner in the on-site restaurant and the bartender was great

2026-08-08 • via Nuitee
M
Marta • couple • us
8
I like the fact that it’s close to everything
Pros:

Cleaners

Cons:

Price

2026-08-05 • via Nuitee
A
Amy • couple • us
10
2026-08-03 • via Nuitee