Candlewood Suites Richmond North-Glen Allen by IHG

Hotels
•
Candlewood Suites
6.9 (405 reviews)
10609 Telegraph Road , Richmond , us
+1 804-262-2240

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty environment
Poor customer service

Categories

Cleanliness
4.93
Many reviews mention cleanliness issues, including dirty rooms, dust, and infestations.
Service
8.4
Mixed reviews on service, with some mentioning friendly staff but numerous complaints about customer service.
Location
8.94
Location received positive comments; convenient and accessible.
Room Quality
6.89
Room quality has mixed sentiments with a few positives, but notable complaints about condition and cleanliness.
Amenities
6.42
Amenities were mentioned positively in a few reviews, but overall satisfaction is low due to missing items.
Value for Money
5.88
Multiple reviews indicate that the hotel does not provide good value, mainly due to cleanliness and maintenance issues.
Food and Beverage
5.93
Lack of food and beverage options was noted with no free breakfast available.
Overall Experience
7.8
Overall, the experience was marred by several complaints but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:25

Property Description

Fully Equipped Kitchen and BBQ Facilities
The Glen Allen Candlewood Suites offers rooms with a fully equipped kitchen and dishwasher, perfect for guests looking for a home-away-from-home experience. Additionally, guests can enjoy picnic-style meals using the BBQ facilities located beneath the outdoor pavilion.

Convenient Amenities and Services
Enjoy cable TV, plush seating, a work desk, and ironing facilities in the cozy rooms at Candlewood Suites Richmond North-GlenAllen. The Candlewood Cupboard provides a variety of drinks and snacks throughout the day, ensuring a comfortable stay for all guests.

On-Site Fitness Center and Business Services
Stay active at the on-site fitness center or take advantage of the laundry facilities during your stay. The business center offers convenient services such as a public computer, fax, and printing services, catering to both leisure and business travelers.

Book your stay at Candlewood Suites Richmond North-GlenAllen for a convenient and comfortable experience near Downtown Richmond and the airport.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.9
Based on 405 reviews
Cleanliness: 4.93
Service: 8.4
Location: 8.94
Room Quality: 6.89
Amenities: 6.42
Value for Money: 5.88
Food and Beverage: 5.93
Overall Experience: 7.8
T
Tyree • couple • us
1
2026-07-23 • via Nuitee
B
Barry • extended_group • us
1
Cons:

I was double charged thru Booking.com and still don't have it resolved

2026-07-21 • via Nuitee
B
Brent • couple • us
5
2026-07-20 • via Nuitee
D
Derrick • solo_traveller • us
1
Cons:

Dirty rooms.and.stuck on elevator

2026-07-19 • via Nuitee
D
Daniya • couple • us
10
Pros:

location was good for me, it was close to my activities for the weekend! it did come with a mini kitchen and they also provided pots/pans and plates/cups and silverware if you wanted to cook! room was spacious and clean to my liking

Cons:

n/a

2026-07-13 • via Nuitee
M
Mia • couple • us
10
2026-07-01 • via Nuitee
A
Anita • solo_traveller • us
1
Never Again!
Pros:

The location

Cons:

They gave my double bed room away and I had to sleep on the couch. No air in the bedroom. One remote for 2 TVs.

2026-06-29 • via Nuitee
E
Eric • couple • us
1
I will take to social media if this is not corrected soon. Bad press
Cons:

I waited in the lobby at the desk for 20 minutes before being helped. The lady working was on her personal cell on a phone call. The door handle didn’t work correctly, forcing me to lift up and not down to enter which in my mind is a safety issue. There was one towel to dry off with. The floor next to the bed was sopping wet, like there was a leak or something. There was no hot water for the shower. Only 3 channels on the tv worked. I booked and paid for a king bed. The room a received was a double queen. I was not given an explanation for this. I could not be offered another room because none were left. I have no idea if I’ve been refunded. I left out of frustration 90 minutes after checking in. UNACCEPTABLE

2026-06-19 • via Nuitee
A
Alvarado • solo_traveller • us
10
2026-06-15 • via Nuitee
P
Polly • solo_traveller • us
9
Pros:

Location dog friendly

2026-06-02 • via Nuitee
D
Dione • couple • us
1
2026-06-01 • via Nuitee
T
Tawanda • solo_traveller • us
2
Cons:

None of my appliances worked and the hotel staff could careless.. I got the room for the stove.. Both burns were broke. The ice maker in the fridge was broke & staff told us because we got the room with the kitchenette they couldn't give us ice but would send maintenance who never came.

2026-05-29 • via Nuitee
C
Carmelita • solo_traveller • us
9
Pros:

clean and comfortable

2026-05-28 • via Nuitee
B
Barbara • family_with_children • us
8
2026-05-22 • via Nuitee
H
Helia • couple • us
7
2026-05-14 • via Nuitee
N
Nazanin • couple • us
1
Do not stay at this hotel!
Pros:

The location was perfect, right next to Henrico.

Cons:

The facility was not clean. The room smelled like bug spray and one of the front desk staff was very rude.

2026-05-11 • via Nuitee
C
Catherine • couple • us
9
2026-05-09 • via Nuitee
K
Kenya • family_with_children • gu
8
Pros:

NA

Cons:

NA

2026-05-07 • via Nuitee
R
Ricardo • solo_traveller • pr
10
Pros:

Limpieza y servicio.del.personal

2026-05-06 • via Nuitee
J
jennife santiago • solo_traveller • us
10
2026-05-04 • via Nuitee