Holiday Inn Express Surprise by IHG

Hotels
•
Holiday Inn Express
9.2 (688 reviews)
16540 North Bullard Avenue , Surprise , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean environment
Good breakfast options
Friendly staff
Comfortable rooms
Cons:
Noise from other rooms
Bed bug incident
Cleaning staff oversight

Categories

Cleanliness
8.45
Several reviews praised the cleanliness, although a bed bug report and issues with room cleaning were noted.
Service
9.95
Numerous reviews highlighted exceptional service from staff across various departments.
Location
9.45
The location was frequently appreciated, although some found it slightly out of the way.
Room Quality
8.95
Rooms varied in comfort; some had issues but many found rooms clean and comfortable.
Amenities
8.95
Amenities such as the pool were enjoyed, though some wished for more fruit options.
Value for Money
8.95
Generally a good value based on breakfast and overall experience.
Food and Beverage
9.45
Breakfast received high praise for variety and quality, though a few wished for more options.
Overall Experience
9.45
Overall positive sentiment with minor complaints overshadowed by praise for service and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:42

Property Description

Prime Location near Surprise Stadium

Located opposite Surprise Stadium, the spring training home of the Kansas City Royals and Texas Rangers, the Holiday Inn Express Surprise offers a convenient stay for sports enthusiasts.

Relaxing Amenities

Guests can unwind in the outdoor pool and hot tub, stay connected with free Wi-Fi, and start their day right with a complimentary hot breakfast bar. The modern rooms are equipped with a flat-screen TV, refrigerator, coffee machine, and work desk for added comfort.

Convenient Facilities

The hotel boasts a 24-hour fitness centre for guests to stay active and a business centre for any work needs. Additionally, golf lovers can enjoy easy access to multiple golf courses, including the nearby Hillcrest Golf Club.

Book your stay at Surprise Holiday Inn Express for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 688 reviews
Cleanliness: 8.45
Service: 9.95
Location: 9.45
Room Quality: 8.95
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 9.45
Overall Experience: 9.45
E
Elliot • solo_traveller • us
9
2026-06-16 • via Nuitee
G
Gaidos • couple • us
9
Great hotel, very clean and nice pool.
Pros:

I thought the breakfast selection was great. All of the food was fresh.

2026-06-07 • via Nuitee
D
Denise • solo_traveller • us
10
Pros:

The staff was incredible!! Breakfast was very good. Pool was clean and very refreshing.

2026-06-06 • via Nuitee
M
Mary-Ann • solo_traveller • be
7
2026-06-04 • via Nuitee
S
Shelly • solo_traveller • us
9
We have stayed here before and will come back in the future
Pros:

The little workout room was an excellent alternative to going out into the heat for exercise.

Cons:

At breakfast the only fruit choices were apples and bananas all 5 days we stayed. Other breakfast items varied.

2026-05-24 • via Nuitee
E
Edward • solo_traveller • us
9
2026-05-23 • via Nuitee
C
Carmen • family_with_children • us
9
2026-05-21 • via Nuitee
A
Alex • solo_traveller • us
8
Pros:

Everything was great. We like our rooms pretty chilled at night. The system couldn't support that.

Our stay was very nice.

2026-05-15 • via Nuitee
M
Matthew • couple • us
10
My bed was Comfortable and the stay was nice.
Pros:

Everything is clean and in good order.

Cons:

That I only booked 2 days. I ahould have booked a week.

2026-04-30 • via Nuitee
T
Tasha • solo_traveller • us
10
Pros:

Very close to the baseball field

2026-04-30 • via Nuitee
K
Katherine • couple • us
10
Pros:

Breakfast sucked but the staff were so nice

2026-04-28 • via Nuitee
M
Mary Lynn • couple • us
10
2026-04-24 • via Nuitee
• couple • us
10
2026-04-19 • via Nuitee
K
Kris • couple • us
9
We always stay at this hotel when we are in Surprise. It is clean, comfortable, with friendly staff!
2026-04-16 • via Nuitee
M
Manuel • family_with_children • us
10
2026-04-16 • via Nuitee
M
MCDavidson • family_with_children • us
10
Very nice place! Not pet friendly
Pros:

This place was very clean! The staff were attentive and friendly. The parking was plenty, and the location was great.
If we stay here again, we will definitely request a top floor room. The second floor was so loud with heavy footed people above us. If you're a light sleeper, like we are, you may not get much sleep 😴 💤

Cons:

We only encountered two not so pleasant issues. We did not like that they are NOT pet friendly. 😒 The second was you can hear all the ponding of footsteps above you through the ceiling.

2026-04-13 • via Nuitee
R
Rebecca • solo_traveller • us
10
Pros:

Everything except the high price

Cons:

We have never paid that amount for a hotel stay, but the location & ability to walk to the ballpark was our qualifier. Now that we know the area, we would not pay that high amount again.

2026-04-04 • via Nuitee
J
James • family_with_children • us
10
2026-04-04 • via Nuitee
L
lucie • couple • us
10
2026-04-01 • via Nuitee
A
Aldo • family_with_children • us
10
Great
Pros:

Everything was great

Cons:

Everything

2026-03-28 • via Nuitee