Holiday Inn & Suites Salt Lake City - Airport West by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.9 (271 reviews)
5001 West Wiley Post Way , Salt Lake City , US
+1 801-741-1800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Very clean rooms
Comfortable beds (frequently mentioned)
Convenient location for airport
Free airport shuttle (when available)
Large, well-lit parking
Friendly/front desk staff in several reports
On-site restaurant & bar; some praised meals
Good value for short/airport stays
Cons:
Unreliable shuttle service / long waits / hung-up calls
$15 breakfast charge; breakfast limited or lacking
Hotel somewhat outdated
Occasional unfriendly staff / denied early check-in
One report of a very lumpy bed
Threadbare towels reported
Vending/ice/laundry out of order or unclear status
Restaurant closed at times / limited hours

Categories

Cleanliness
9
Multiple guests explicitly praised the hotel as 'very clean' and 'neat and clean'; overall cleanliness is a strong positive.
Service
7
Mixed reports: several mentions of friendly/front desk staff, but recurring serious complaints about shuttle responsiveness (long waits, hung-up calls) lower the service score.
Location
9.1
Consistently noted as very convenient for the airport, with close proximity, a free shuttle (when it runs) and a large, well-lit parking lot.
Room Quality
7.6
Many guests praised very comfortable beds, though isolated reports of a 'lumpy' bed and threadbare towels indicate some inconsistency in room quality.
Amenities
7.3
On-site restaurant/bar and parking are positives, but important amenities (shuttle reliability, vending/ice/laundry) had several problems or limited hours.
Value for Money
7
Mixed impressions: some call it good value for an airport stay, while others object to a $15 breakfast charge, lack of free breakfast, and tired linens/towels.
Food and Beverage
7.4
Dinner at the restaurant received praise (e.g., Citrus Salmon), but breakfast/food service drew complaints about cost, availability, and limited hours.
Overall Experience
8.8
Overall positive for airport stays—clean, convenient, comfortable and often staffed by friendly employees—though repeated shuttle failures and occasional dated/maintenance issues detract from some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Shuttle Service
Offering free shuttle service to the airport and top-rated ski resorts, our hotel ensures a stress-free travel experience for our guests.

Modern Amenities
Enjoy our indoor pool, fitness centre, and on-site restaurant, WingTips Bistro and Bar, serving delicious meals daily.

Comfortable Accommodations
Relax in air-conditioned rooms with flat-screen TVs and private bathrooms, complete with free toiletries and a hairdryer.

Book now for a memorable stay at Holiday Inn & Suites Salt Lake City - Airport West, an IHG Hotel Airport West.

Important information:

Please note that the minimum check-in age at this property is 21 years of age.

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit 20 US dollars per room per day.

Shuttle hours are limited please contact the hotel for timesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SLC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 271 reviews
Cleanliness: 9
Service: 7
Location: 9.1
Room Quality: 7.6
Amenities: 7.3
Value for Money: 7
Food and Beverage: 7.4
Overall Experience: 8.8
G
Georgia Cake • family_with_children • us
9
Pros:

The hotel is very clean and the beds are very comfortable.

Cons:

The $15 charge for breakfast is a bit much. The food offered is exactly what other hotel chains offer for free.

2026-10-25 • via Nuitee
S
sanne • solo_traveller • nl
6
2026-10-23 • via Nuitee
S
Santiago • solo_traveller • mx
1
2026-10-12 • via Nuitee
T
Tori • couple • us
9
Pros:

Beautiful facilities with friendly staff. Great large parking lot - well lit.

2026-09-09 • via Nuitee
F
Faheem • solo_traveller • us
10
Pros:

Neat and clean hotel, located in good area.

2026-09-08 • via Nuitee
A
Alan • family_with_children • gb
8
Good value for airport stay
Pros:

Very convenient for airport with free shuttle. Good value for money and very comfortable beds

Cons:

N/A

2026-08-17 • via Nuitee
X
X2421GXjohnm • Couples
10
Good Full Service Holiday Inn
Pros:

It was good to stay at a Full Service Holiday Inn again - been awhile. This is a nice hotel with a good restaurant & bar. Citrus Salmon was a good meal. Just a 1 night stay for an early flight out of SLC. Would stay again.

2026-08-06 • via Tripadvisor
L
Lorri • family_with_children • us
9
2026-08-03 • via Nuitee
I
IKER • solo_traveller • mx
6
Solo util para una noche cerca del aeropuerto
Pros:

Cercanía y shuttle al aeropuerto

Cons:

El hotel esta anticuado. Personal poco amable, no me dejaron hacer early check in a la 1 PM. El restaurante del hotel estaba cerrado (sólo abre para cenas) y no hay nada cerca, tuve que caminar media hora para encontrar un sitio para comer

2026-07-23 • via Nuitee
J
Janak • extended_group • us
9
2026-07-15 • via Nuitee
M
mazolia • Couples • Florida
4
Park & Fly not reliable.
Pros:

Before we even checked in, we went to great lengths to review the P&R program. We were anxious regarding pick-up upon return as we have been disappointed with some other hotels we have tried. We were given an "instruction card" and assured that "all was well". It turns out this was pure fiction.

It was 98 degrees when we returned to SLC. We followed the instructions on the card to no avail. It's a 7 minute ride to/from the hotel. After our 1st call, we waited 20 minutes in the heat. Nothing. Our second call rang over 12 times before someone answered. The person we talked to wasn't sure the driver was even notified. Our 3rd call, after another long wait, was unsuccessful. During our 4th call, the employee HUNG UP ON US. After roughly 1 hour, we made other arrangements to get our car.

By comparison, while we stood there melting in the heat, we tracked the other hotel pick-ups. DoubleTree had 4 .. Hyatt had 3 .. Hilton Garden had 3 .. Hilton Sports and Tru had 2 each .. Comfort Suites and Sheraton 4points had 1. As for parking garages, the Parking Spot has 6 pickups.

There is an old saying ... fool me once, shame on you .... fool me twice, shame on me. We won't be fooled again.

2026-06-29 • via Tripadvisor
A
andywE8035LS • Couples • Abingdon, Virginia
4
Poor value
Pros:

Not up to Holiday Inn standards. The check-in was fine, and the location is close to the airport. The room was okay, but to charge a premier rate and provide threadbare towels equivalent to a two-star is odd. Something was wrong with the second-floor vending. A sign on the door for ice, vending, and laundry said "out of order" without specifying whether it applied to all or some. Should have been mentioned at check-in. I was really surprised at the lack of breakfast.

2026-06-21 • via Tripadvisor
M
Mindy • extended_group • us
10
Excellent motel!
Pros:

Close to airport. Parking is reasonable. Front desk clerk was amazing. We got in at 1am and he was really kind snd friendly.

Cons:

N/a

2026-06-19 • via Nuitee
K
kimiyo • couple • jp
8
2026-06-18 • via Nuitee
E
Emmi • solo_traveller • us
9
2026-06-17 • via Nuitee
T
Torben Casey • solo_traveller • dk
8
2026-06-13 • via Nuitee
S
Sarah • solo_traveller • au
8
2026-05-19 • via Nuitee
V
vickiea243 • Family
4
Don't use the shuttle service back to the hotel!
Pros:

We have been extremely loyal guests at Holiday Inn. We have stayed at this particular Hotel every time we fly out of Salt Lake Airport. Today we waited at the airport for the shuttle for almost 2 hours. We called the hotel 3 times and still the shuttle never showed. Fortunately a driver from another hotel noticed how long we had been waiting and gave us a ride. We never received a call back to apologize for this terrible service. We won't be going back!

2026-05-11 • via Tripadvisor
S
Steven • solo_traveller • za
9
2026-05-11 • via Nuitee
M
mindy • couple • us
8
2026-05-10 • via Nuitee