Hilton Garden Inn Cincinnati Blue Ash

The Breakfast was good. 👍🏾. Area and location was great. 👍🏾

Shows a lot of wear and tear. I was exceptionally disappointed in the breakfast. Hilton Garden Inn usually gives you an option to order off of a menu, this one does not and what they had to offer was far less appealing than a Hampton Inn.. It was so sparse I simply skipped it. Food and drink offerings in their pantry were also very minimal. I would not stay at this location again and I am a Hilton Honors diamond

Steer clear of this hotel.
A group of coworkers and I stayed here this week for work and we all had negatives experiences in each of our five rooms.
To put in perspective, we all travel for work almost every other week, so we have a high tolerance for some shady lodging practices. We just want something clean and safe- they aren’t the Ritz after all.
Anyways…
My room had a fire alarm hanging by its cords on the wall, a leaky faucet in the bathroom which spilled over the counter, a nasty shower stall, and the bottles of products had caked on lotion and hair upon arrival.
The first thing I noticed when I I walked in my room was hair hanging down from the shelf the microwave was on. The bathrooms also have an annoying motion sensing light which will leave you in the dark when taking a shower.
It may seem like a small thing, but it encapsulates the whole lackluster experience, was that the lids to the disposable coffee cups in the room don’t fit the cups provided.
The breakfast was also very poor and strangely set up for a Hilton Garden Inn- don’t be deceived! Most Garden Inns we’ve visited (which are numerous) are a sit-down style in which a waiter serves you a fairly good freshly cooked breakfast to justify the price. Here, it was set up like a typical breakfast buffet with no waiters. The staff member would wait until a person would get halfway through getting their breakfast from the buffet to notify them of the extra charge. It’s not a little charge either-it’s close to $20 for microwaved eggs and sausage. They even requested a tip on the bill despite not providing waiter services.
Yeah, none of us are ever visiting this crappy Hilton Garden Inn again.

The area was convenient and safe.

We were on a bus trip with about 50 people. As a Hilton member I have seen low levels in hotels to higher levels. This hotel; carpet stain in the room, pillows flat, continental breakfast terrible. Now the first night was Monday we left on Tuesday to go to the Ark, on our return half of us had to get our keys rekeyed smh second day same thing. People were nice . I was highly disappointed in the service of room and food.

Wow... what happened?

This used to be a reliable hotel to stay on a weekend but they really let quality slide. Pool closed, horrible tv service provider, room fridge not working, marijuana users throughout the parking lot. I don't think I'd come back here ever again.

This was the worst hotel I’ve ever stayed in. The pool was closed, the tv did not work even after the staff person attempted to fix it. He then said they had no other rooms even though online said they did. He then called to say he could move me to another room.. the first room we went to the door would not open. The second one had a broken window, the remote did not work, there was no hair dryer but he refused to give us a refund so we were forced to stay. Do not stay here!!!

Good location our room at the end of the hall was very quiet

This is the 2nd time that I have had a poor experience at this hotel. In the first stay, I was given a room that was not made up. The desk clerk insisted that i entered the wrong room. I took him to the room to show him the evidence. On the latest stay, It started with check in - the keys that I was presented with did not open the door. I came back down to the front desk 3 times with the same outcome. The desk clerk made me think that I was doing something wrong. I requested a new room - which was done. I was given room 520. When I entered the room - it was 80 degrees in the room, and the heater was making an awful noise. I shut the heater off, and waited for the room to cool off. About 1:00 in the morning - the heater turned on again (it was in OFF Mode). It woke me up with the noise like a semi truck. In the morning, the breakfast buffet was not set up. When I checked out, I made a complaint to the front desk clerk. She offered no compensation for a poor experience. I recommended that room 520 not be offered to guests until repairs were made to the HVAC unit. I am doubtful that she took any action. I asked about contacting the hotel manager- she offered a shallow excuse. I will NOT be staying at this establishment again.

This place is a dump. Safety issues in the bathroom - tub has little non skid material which is a fall hazard. Asked front desk to have maintenance come fix it - I was ignored. Last year my husband fell due to no non skid material and we complained, left a voicemail asking for a supervisor or manager to call us back and no one ever called!! I should never come back here but the cost was the driver as I needed two rooms for five nights. Stay away!!!

Gym had two towels - there is zero housekeeping. Leaves have been on the floor in lobby for two days. Front desk doesn’t acknowledge you unless you speak up first.

Loved the whole stuff from morning to night will always come back here

Hilton Garden Inn in Blue Ash was a disappointment. Our room had chips on all of the furniture, mold in the tub, someone’s hair barrettes on the floor under the sink, rips in the curtains, and dust on the fridge. Do yourself a favor and drive on by this hotel.