Hotel The Neufchatel

Hotels
8.4 (2465 reviews)
Rue de Neufchatel 34 , Brussels , BE
+32 2 537 37 25

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Garden
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good breakfast
Cons:
Some noise issues
Minor maintenance concerns

Categories

Cleanliness
7.86
Some concerns about maintenance, but generally clean and well-kept.
Service
8.83
Staff received high praise for being attentive and friendly.
Location
8.87
Excellent location near attractions with a quiet ambiance.
Room Quality
8.32
Rooms are comfortable and well-furnished, though some noise issues.
Amenities
8.35
Well-equipped rooms, though some improvement in facilities noted.
Value for Money
8.31
Good pricing for the quality and service received.
Food and Beverage
8.36
Enjoyable breakfast with good variety.
Overall Experience
8.33
A satisfying stay with minimal complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:12

Property Description

Luxurious Accommodation
Experience luxury at its finest in our elegant guest rooms designed by Manuel Vraux de S. Laranjeiro. Each room features quality furniture, a private bathroom with a rain shower, and an LED TV with over 40 international channels.

Convenient Location
Situated just a short walk from Avenue Louise, our boutique hotel offers easy access to the city's top attractions, restaurants, and shops. With the Louise Metro Station and Janson Tramway Stop nearby, exploring landmarks like the Grand-Place, Manneken-Pis, and the European Parliament is a breeze.

Exceptional Hospitality
Start your day with a delicious buffet breakfast and enjoy complimentary WiFi throughout your stay. Let us make your visit to Brussels memorable and book your stay at The Neufchatel today.

Important information:

When booking 4 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Location

Guest Reviews

8.4
Based on 2465 reviews
Cleanliness: 7.86
Service: 8.83
Location: 8.87
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 8.33
K
Kumar M.A • solo_traveller • in
10
Amazing location and amazing service.
Pros:

The location is really convinient.

The breakfast is awesome.

The place is perfecct and in the city central.

Cons:

The washroom gets clogged if we take shower with a little bit gap between the showroom door. Thede is no draian near the closet which keeps the water clogged until moppeed.

2026-09-19 • via Nuitee
C
Cristian Camilo • couple • es
8
2026-09-14 • via Nuitee
F
Fabian • couple • be
9
Pros:

Einfach stabiles Hotel. Alles was man braucht. Auch beim Frühstück. Und nettes Personal!

2026-09-14 • via Nuitee
C
Charles • solo_traveller • lu
8
2026-09-13 • via Nuitee
S
Salvador • solo_traveller • es
9
Un bon candidat per tornar-hi
Pros:

Habitació arreglada i confortable, dutxa potent, hotel polit

Cons:

Que faltava (o no era localitzable) el tap per a l’aiguera per emmagatzemar aigua per afaitar-me

2026-09-12 • via Nuitee
M
Merel • solo_traveller • nl
7
2026-09-11 • via Nuitee
C
Carolin • extended_group • de
8
2026-09-11 • via Nuitee
L
Leslie • solo_traveller • gb
8
Suited my needs
2026-09-10 • via Nuitee
A
ANASTASIOS • family_with_children • gr
1
Cons:

Extremely disappointing experience. We are currently pursuing a partial refund and will explore all available options until this is properly resolved.

One of the rooms we were given was shockingly small and felt completely different from what we expected based on the Booking.com listing. It was extremely cramped, with barely any usable space around the bed.

The most serious issue, however, was the window. It could not be opened normally, which created major concerns about ventilation and, more importantly, safety in the event of an emergency. Staying in a room where you cannot properly open the window made us feel extremely uncomfortable and effectively trapped.

We immediately raised the issue with the hotel. At first, they refused both a refund and a room change. Only after a prolonged and unpleasant argument did they eventually agree to offer another room.

By that point, however, all confidence in the hotel had been lost. We did not feel comfortable staying there anymore and left the property to stay elsewhere.

Despite this, the hotel kept approximately €1,000 for a stay that was effectively not used.

We find this completely unacceptable.

We are now in the process of trying to recover our money through Booking.com and will explore all available consumer-protection and payment-dispute options if necessary.

We have also asked Booking.com to investigate whether the room was subsequently made available or sold to another guest after we left, while the hotel was still retaining our full payment.

This was not a minor inconvenience or a matter of personal taste. The room was extremely cramped, the window situation raised serious safety concerns, the initial response from the hotel was unhelpful and confrontational, and the overall handling of the situation was unacceptable.

For a booking costing around €1,000, this experience was absolutely appalling.

I would not recommend this hotel based on our experience.

2026-09-07 • via Nuitee
O
Oliver • solo_traveller • gb
9
A lovely place to stay
Pros:

Friendly staff, clean room, great shower, great location.

Cons:

Mattress was too soft for my preference. Room was slightly lacking in natural light.

2026-09-06 • via Nuitee
C
Carlo • couple • it
8
Pros:

Staff gentile e disponibile. Struttura accogliente

2026-09-05 • via Nuitee
F
Fio • solo_traveller • be
9
Een klein maar net hotel met prima prijs/kwaliteit.
Pros:

Zeer vriendelijke en vlotte ontvangst. Met de lift naar de derde verdieping waar zich een mooie en ruime kamer bevond. Zelfs met terras. Uitgebreid ontbijt wat niet bij elk ***hotel het geval is. In een rustige en nette omgeving. Vlakbij openbaar vervoer.

Cons:

Niets!

2026-09-05 • via Nuitee
G
GIAMBALVO • family_with_children • it
5
2026-09-02 • via Nuitee
M
Mariam • solo_traveller • it
10
Impeccabile
Pros:

Il personale giovane è stato molto gentile, disponibile e accogliente,La stanza era impeccabile e la posizione centrale

2026-08-31 • via Nuitee
A
Aurélie • family_with_children • fr
8
2026-08-27 • via Nuitee
M
mike • solo_traveller • cd
2
2026-08-27 • via Nuitee
P
Paula Camila • solo_traveller • es
8
Muy bueno
Pros:

Si me gusto mucho la atención al cliente

Cons:

La habitación un poco apagada

2026-08-26 • via Nuitee
V
Virginie • extended_group • fr
8
Très bien. J'ai adoré le style et la vue de la chambre
Pros:

Chambre avec vue sur le jardin. Originalité. Dimension

Cons:

Petit problème électrique sur un interrupteur

2026-08-26 • via Nuitee
E
Elisabeth • solo_traveller • ch
9
2026-08-24 • via Nuitee
E
Elisa • couple • it
8
2026-08-20 • via Nuitee