Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.33
Some guests reported unclean bedsheets and dust in the rooms.
Service
9.8
Staff received positive remarks for friendliness and helpfulness.
Location
9.84
Location was appreciated for its proximity to tourist attractions.
Room Quality
7.79
Rooms were noted to be outdated and somewhat cramped.
Amenities
8.82
Basic amenities were provided; however, some charges were unexpected.
Value for Money
8.28
Several guests feel that the value did not match their expectations.
Food and Beverage
6.83
Breakfast offerings were limited, with only coffee and a croissant.
Overall Experience
9.3
Overall, guests enjoyed their stay but noted several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:21

Property Description

Eco-Friendly Urban Retreat in Washington, D.C.

State-of-the-Art Amenities: Enjoy a stay at Hotel Zena, a Viceroy Urban Retreat, where you can indulge in modern amenities like a flat-screen TV, cocoon spiral showers, and luxurious bed linens.

Concierge Services: Need assistance or recommendations during your stay? Our 24-hour concierge services are here to make your experience seamless and memorable.

Prime Location: Situated just 1.6 km from the White House and 2 blocks from a subway station, Hotel Zena offers convenience for both leisure and business travelers. Explore nearby attractions like the Washington Convention Center and Verizon Sports Center within minutes.

Book your stay at Hotel Zena, a Viceroy Urban Retreat, and experience the perfect blend of luxury and sustainability in the heart of Washington, D.C.

Important information:

The guest amenity fee includes the following:

-Local phone calls
-Unlimited WI-FI access
-Printing/business services
-In room coffee/tea
-Complimentary bottled water
-Pool access (seasonal)
-24-hour fitness center access
-Refrigerator in room
-Discounts on Big Bus tours
-Discounts on DC trolley tours
-Discounts on D.C. United gamesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 59 per day.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 1351 reviews
Cleanliness: 7.33
Service: 9.8
Location: 9.84
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 6.83
Overall Experience: 9.3
N
nicole • couple • us
8
Great place and overall vibe
Pros:

The hip atmosphere, most of staff was accommodating, delish breakfast

Cons:

Some staff needed training

2026-07-04 • via Nuitee
S
Sabyrzhan • couple • kz
10
2026-07-03 • via Nuitee
J
Jonas • couple • se
9
Pros:

Centralt och fräscht. Takpoolen med bar och restaurang ger det lilla extra, särskilt när det är 35 grader varmt.

2026-07-01 • via Nuitee
I
Ifeoluwa • couple • us
8
It’s a very feminine hotel and I loved it.
Pros:

The location. It was walkable to all the nice restaurants.

Cons:

Nothing.

2026-07-01 • via Nuitee
T
TrueAnn • solo_traveller • us
10
2026-06-30 • via Nuitee
A
Atle • family_with_children • no
8
Flott Hotell
Pros:

Fin Hotell med fin beliggenhet, Rommene var lyse, og trivelige. Sengene var gode men noe smal for to, badet flott med stilig dusj løsning. Personalt for det meste hyggelig å imøtekommende. Lite basseng i 14 etasje.

Cons:

Prisen

2026-06-30 • via Nuitee
M
Maite Lucea • family_with_children • es
10
2026-06-29 • via Nuitee
L
Lorelei • couple • us
7
Excellent location and beautiful building
Pros:

The hotel itself was excellent to include the food. The staff was not a knowledgeable as one would expect.

Cons:

There was a parade that closed the road in front of the hotel--and the parking garage--that was not mentioned in any of the communications between me and the hotel until we arrived on site. This meant that we could not get our car out on that day nor return it until the parade was over. Also, the cost of the parking was extraordinary. I could not find where that cost was listed anywhere. Finally, while the food was excellent, the restaurant was closed the entire time of our stay for special events so we ate in the downstairs bar. This also was not mentioned anywhere prior to our booking the stay.

2026-06-28 • via Nuitee
R
Ridley • couple • us
10
2026-06-28 • via Nuitee
M
Mirko • family_with_children • us
9
Pros:

Pool auf dem Dach, gute Lage alles zu Fuß zu erreichen.

2026-06-26 • via Nuitee
A
Adrienne • couple • nz
10
Pros:

Nice Breakfast

2026-06-24 • via Nuitee
B
Brew • couple • us
1
Awful experience didn’t even stay there left the property
Pros:

Pool, Rooftop and bar area

Cons:

Untrained staff, solicitors throughout the building, scams, credit and phone info was stolen

2026-06-23 • via Nuitee
D
Dejeun • solo_traveller • us
4
Pros:

The room service and food was good

Cons:

The smell entering the hotel was abysmal from the front door and throughout the lobby . I paid for my room in advance they gave my room away and gave me a lesser room.

2026-06-22 • via Nuitee
M
martina • family_with_children • at
3
gute lage, auf sauberkeit darf man hier nicht wert legen
Pros:

die lage war super

Cons:

die sauberkeit war elend

2026-06-22 • via Nuitee
N
Nihaya • family_with_children • il
10
Pros:

Everything is prfect in this hotel

2026-06-20 • via Nuitee
J
Jeremy • couple • us
10
2026-06-20 • via Nuitee
L
LIndy • solo_traveller • at
9
Pros:

The location, the design and the rooftop pool were great. The room was also very comfortable and the staff very friendly.

Cons:

I liked it all.

2026-06-20 • via Nuitee
A
Aishanjiang • family_with_children • us
10
2026-06-17 • via Nuitee
L
Lynn • extended_group • us
8
2026-06-15 • via Nuitee
B
Bruno Fernando • solo_traveller • pe
8
2026-06-14 • via Nuitee