Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.33
Some guests reported unclean bedsheets and dust in the rooms.
Service
9.8
Staff received positive remarks for friendliness and helpfulness.
Location
9.84
Location was appreciated for its proximity to tourist attractions.
Room Quality
7.79
Rooms were noted to be outdated and somewhat cramped.
Amenities
8.82
Basic amenities were provided; however, some charges were unexpected.
Value for Money
8.28
Several guests feel that the value did not match their expectations.
Food and Beverage
6.83
Breakfast offerings were limited, with only coffee and a croissant.
Overall Experience
9.3
Overall, guests enjoyed their stay but noted several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:21

Property Description

Eco-Friendly Urban Retreat in Washington, D.C.

State-of-the-Art Amenities: Enjoy a stay at Hotel Zena, a Viceroy Urban Retreat, where you can indulge in modern amenities like a flat-screen TV, cocoon spiral showers, and luxurious bed linens.

Concierge Services: Need assistance or recommendations during your stay? Our 24-hour concierge services are here to make your experience seamless and memorable.

Prime Location: Situated just 1.6 km from the White House and 2 blocks from a subway station, Hotel Zena offers convenience for both leisure and business travelers. Explore nearby attractions like the Washington Convention Center and Verizon Sports Center within minutes.

Book your stay at Hotel Zena, a Viceroy Urban Retreat, and experience the perfect blend of luxury and sustainability in the heart of Washington, D.C.

Important information:

The guest amenity fee includes the following:

-Local phone calls
-Unlimited WI-FI access
-Printing/business services
-In room coffee/tea
-Complimentary bottled water
-Pool access (seasonal)
-24-hour fitness center access
-Refrigerator in room
-Discounts on Big Bus tours
-Discounts on DC trolley tours
-Discounts on D.C. United gamesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Tue, Sep 8, 2026 until Mon, May 31, 2027
Swimming pool: Closed from Tue, Sep 8, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCA

Location

Property Video

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 1414 reviews
Cleanliness: 7.33
Service: 9.8
Location: 9.84
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 6.83
Overall Experience: 9.3
A
Amber • family_with_children • us
10
2026-08-29 • via Nuitee
M
Marco • family_with_children • ve
10
Excelente servicio.
Pros:

La atención y el servicio del personal.
La gestión de ingreso.
Comodidad de la habitación.

Cons:

Todo muy bien.

2026-08-27 • via Nuitee
X
Xavier-Charles • family_with_children • be
8
Hotel bien situé et pratique
Pros:

Localisation au centre de Washington DC. Piscine (de taille réduite) sur le toit. Literie confortable

Cons:

Parking hors de prix. Personnel qui se contredit par moments. Nettoyage des chambres à des heures irrégulières et peu pratiques

2026-08-26 • via Nuitee
V
Vincent • couple • us
7
Pros:

Roof deck, location.

Cons:

Expensive for what it was.

2026-08-26 • via Nuitee
T
Tamika • couple • us
10
2026-08-25 • via Nuitee
C
Carine • family_with_children • fr
8
2026-08-23 • via Nuitee
A
Alexis • couple • us
4
2026-08-21 • via Nuitee
I
ILARIA • family_with_children • it
9
2026-08-20 • via Nuitee
A
Amr • extended_group • sa
9
2026-08-19 • via Nuitee
C
Christoph • family_with_children • at
7
2026-08-18 • via Nuitee
K
King • couple • us
10
2026-08-17 • via Nuitee
C
Cristina • solo_traveller • us
8
2026-08-17 • via Nuitee
Y
Yamen • family_with_children • tn
6
Service correct et manque d informations avant la réserva
Pros:

La
Proximité de la plupart des monuments

Cons:

J ai réservé en LPD sauf qu à l arrivée on m informe que le p’tit déjeuner est à la carte et que j ai le droit à 84 dollars par jour comme frais de petit dejeuner pour moi ma femme et mes deux enfants.
J aurais aimé être informé avant la réservation

2026-08-16 • via Nuitee
P
Paul • couple • nl
8
2026-08-15 • via Nuitee
C
Corrado • solo_traveller • it
10
Semplicemente il miglior che potevo trovare
Pros:

Vicina ai punti più importanti della città , staff sempre accogliente , gentilissimi , stanza sempre pulita e ordinata , grande visuale dalla finestra

2026-08-15 • via Nuitee
M
Manja • extended_group • si
10
2026-08-13 • via Nuitee
S
Suzanne • solo_traveller • us
9
2026-08-11 • via Nuitee
S
Sara • solo_traveller • us
8
Great location, accommodating front desk staff, chic rooms.
Pros:

The front desk staff were very helpful and kind. It was a great location for going to the convention center, eating nearby, and sight seeing. The rooftop pool was great, though staff were not as warm as the front desk. Also loved the waterfall shower and the design. Hotel is women owned and was such a comfortable vibe.

Cons:

The pool has limited seating with some people taking up both the cabanas and chairs leaving seating even further limited. There is no one monitoring the pool area so if someone leaves but leaves their towels the seats look taken but aren’t (also further limiting seating). We waited 20 minutes for towels as there weren’t any, after checking with the pool staff twice I called the front desk and new ones were brought up shortly after. The pillows in the room were really big/uncomfortable. I didn’t ask for different ones though so I don’t know if there were other options.

2026-08-10 • via Nuitee
J
Janice • family_with_children • us
5
2026-08-10 • via Nuitee
D
David • solo_traveller • il
2
Cons:

Extremely Disappointing Experience

I booked a large room specifically for four guests, yet when we arrived, the room had only been prepared for two. The sofa bed was closed, and when I asked the staff how to open it, I was simply told to figure it out myself.

After opening it, I discovered there was no bedding. It took approximately two hours for someone to finally bring bed linen and prepare the bed.

Getting enough towels for four guests was even more frustrating. It took four separate requests and almost three hours before they were finally delivered. I had to call reception three times and eventually go to the front desk in person just to get something as basic as towels for the number of guests included in our reservation.

Unfortunately, that was only the beginning. The sofa bed was shockingly uncomfortable. The following nights were extremely unpleasant, and I find it very difficult to understand how a hotel can charge for four guests while providing such an inadequate sleeping arrangement for two of them.

Overall, this was a very disappointing experience, especially considering that these were not complicated requests — we simply expected a room properly prepared for four guests, adequate bedding and towels, and a reasonable place to sleep.
I travel to this city every few months for business meetings, so the hotel has unfortunately lost not only this stay but also a potential repeat guest. Based on our experience, I cannot recommend it to others.

2026-08-10 • via Nuitee