Thien Thai Hotel & Spa

Hotels
9.6 (378 reviews)
45 Nguyen Truong To , Hanoi , VN
+84 24 3716 4127

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Nice rooftop bar
Cons:
Aggressive staff behavior
Outdated furniture
Some cleanliness issues

Categories

Cleanliness
9.09
Rooms were clean, but some areas had issues with smell and visible mold.
Service
10
Friendly and helpful staff, although there were reports of aggressive behavior from staff regarding key card issues.
Location
10
Great location; close to Old Quarter and safe walking distance.
Room Quality
9.06
Rooms were spacious and had been upgraded, but some furniture and facilities were outdated.
Amenities
9.6
Rooftop bar was nice; basic gym facilities.
Value for Money
10
Good value overall; clean and spacious rooms.
Food and Beverage
9.05
Breakfast needed more variety, but generally good.
Overall Experience
10
Positive stay overall, though some issues with maintenance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-26 23:51

Property Description

Luxurious Accommodation
Thien Thai Hotel & Spa, nestled in Hanoi’s Old Quarter, offers elegantly furnished rooms with modern amenities like satellite TV and minibar.

Relaxation and Wellness
Guests can unwind in the spa, steam bath, or stay fit in the fitness room. The hotel also provides tour assistance and currency exchange for a hassle-free stay.

Culinary Delights
Indulge in a variety of local and international dishes at Royal Lotus Restaurant, followed by drinks at the vibrant Irish Pub The Brickhouse Tapas & Grill.

Experience the perfect blend of comfort and convenience at Thien Thai Hotel & Spa. Book now for an unforgettable stay.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.6
Based on 378 reviews
Cleanliness: 9.09
Service: 10
Location: 10
Room Quality: 9.06
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
S
Sofia • couple • de
10
2026-10-23 • via Nuitee
M
Maire • extended_group • ie
9
2026-10-21 • via Nuitee
M
Maire • extended_group • ie
10
Clean, safe and comfortable hotel in a Central location.
Pros:

Staff were welcoming and helpful. Room was spotless, beds were very comfortable. Breakfast was good, especially the made-to-order omelettes and Pho. The lady on the reception desk, the welcoming and ever-present porter Hero, and the omelette chef, took great care of us.

2026-10-21 • via Nuitee
J
Jovy • extended_group • au
8
Pros:

Service was excellent - the staff were very helpful and friendly. I cannot fault the hotel's customer service, Hero was a great help!

Cons:

I wanted to highlight the need to fix the doors in our room as both were not easy to close or out of alignment with the frame. The showerhead also needs attention as the water was spraying in different directions.
I also saw 2 small cockroaches in the room during our stay.

2026-10-21 • via Nuitee
R
Roberto • family_with_children • it
10
Ottimo servizio
Pros:

Il servizio e l' accoglienza sono stati ottimi, Hero e la receptionist del mattino sono stati molto gentili e ci hanno aiutato in alcune delle nostre richieste.

2026-10-21 • via Nuitee
L
laura • couple • us
10
Pros:

Great for walking to shops and friendly Hero helped with bags Thank you! Great choice for breakfast and nice balcony room with views.

2026-10-19 • via Nuitee
R
Ravi • family_with_children • ae
10
Pros:

The staff were very welcoming. They really helped us to get settled. The location was also very close to the areas and markets which we wanted to explore. The rooms were very clean. It was one of our best stays in Hanoi.

2026-10-16 • via Nuitee
C
Christelle • solo_traveller • ch
7
Pros:

Chambres spacieuses, literie confortable, emplacement proche du centre. Rue au calme. Personnel de l'accueil serviable et souriant.

Cons:

Hôtel bruyant durant la fin de nuit avec personnel qui parle dans un talkie-walkie, probablement pour la vérification des chambres après le départ de clients. Réveillés à 5h30, 6h30 et 7h!
Petit déjeuner manquait de produit européen.

2026-08-17 • via Nuitee
F
Frank • extended_group • nl
9
Fijn hotel
2026-08-02 • via Nuitee
G
Gabriel Petre • couple • ro
6
2026-06-27 • via Nuitee
N
Nicole • couple • au
10
2026-06-10 • via Nuitee
A
Anthony • couple • au
9
Great hotel and reasonably priced
Pros:

Convenient to all we needed within Hanoi

Cons:

Nothing

2026-06-03 • via Nuitee
M
mindy • solo_traveller • us
10
Pros:

Great location, staff were very helpful except for the overnight person, who wanted to charge me $10 for an umbrella.
Maintenance was very attentive

Cons:

Took a long time for water to become iin the shower

2026-05-14 • via Nuitee
S
stephen • extended_group • gb
9
2026-04-26 • via Nuitee
C
Chad • extended_group • au
8
2026-04-12 • via Nuitee
M
Michael • couple • de
8
Gute Ausgangslage ,freundliches Personal,gutes Frühstück
2026-04-10 • via Nuitee
E
Emmanuel • family_with_children • be
9
2026-04-07 • via Nuitee
K
Karen • couple • au
8
Good place
Pros:

The room was large and the bed was extremely comfortable

Cons:

The breakfast was nice but not a lot of choice

2026-03-28 • via Nuitee
D
Dao • extended_group • vn
10
2026-03-15 • via Nuitee
K
Kristina • family_with_children • xx
3
2026-02-13 • via Nuitee