Oaks Brisbane on Charlotte Suites

Hotels
•
Oaks Hotels & Resorts
8.3 (6675 reviews)
128 Charlotte Street , Brisbane , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Convenient amenities
Cons:
Parking issues
Cleanliness concerns
Some dated furniture

Categories

Cleanliness
7.45
Multiple mentions of cleanliness being sufficient, but also mentions of the apartment being dirty.
Service
8.95
Positive comments about friendly and helpful staff.
Location
8.95
Consistently praised for its central location and proximity to attractions.
Room Quality
7.95
Mixed reviews; some apartments were described as clean and comfortable, but concerns about wear and tear.
Amenities
7.95
Amenities were mentioned as good but with suggestions for improvement like adding shelves in bathrooms.
Value for Money
8.45
Valued for money given the location and amenities provided.
Food and Beverage
8.25
Not extensively covered, but positive mentions regarding value and quality.
Overall Experience
8.45
Overall satisfaction expressed with multiple reviews highlighting enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:35

Property Description

Luxurious Self-Contained Accommodation
Oaks Brisbane on Charlotte Suites, nestled in Brisbane's CBD, offers stylish self-contained apartments with private balconies, perfect for a relaxing stay.

Impressive Amenities
Guests can enjoy the convenience of 2 swimming pools, a fitness centre, and a sauna, providing the ultimate relaxation experience. Free WiFi ensures you stay connected throughout your visit.

Prime Location
Situated just minutes away from Queen Street Mall, the Brisbane River, and City Botanic Gardens, our hotel offers easy access to the best attractions in the city.

Experience comfort and convenience at Oaks Brisbane on Charlotte Suites - book your stay now for an unforgettable Brisbane getaway.

Important information:

Please note that credit cards are the only accepted method of payment at this property.

Please note that there is a nonrefundable 1.5% charge when you pay with a credit card.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BNE

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 59 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 39 per day.

Location

Guest Reviews

8.3
Based on 6675 reviews
Cleanliness: 7.45
Service: 8.95
Location: 8.95
Room Quality: 7.95
Amenities: 7.95
Value for Money: 8.45
Food and Beverage: 8.25
Overall Experience: 8.45
S
Sandrine • solo_traveller • nc
10
Pros:

La situation et le confort de la chambre

Cons:

Rien

2026-06-13 • via Nuitee
S
Shannon • solo_traveller • au
10
2026-06-13 • via Nuitee
S
Sue • couple • nz
5
2026-06-12 • via Nuitee
P
pamela • couple • au
10
Very comfortable,convenient
Pros:

Everything

Cons:

Nothing

2026-06-12 • via Nuitee
L
Li ping • family_with_children • sg
9
Excellent property
Pros:

The location is excellent with lots of shopping and eateries. The apartment was clean and it's big enough for the 4 of us. Everything was provided including coffee maker, dish washer, microwave, oven, stove, utensils, washing machine, and dryer.

Cons:

We stayed for 10 days but we were only given 1 day of house keeping. It'll be good if the property can provide more house keeping.

2026-06-12 • via Nuitee
N
Nicole • couple • au
8
Pros:

Close to centre of city Reception staff are friendly and helpful

Cons:

Air con was hot /cold unable to alter noise from the street stay above floor 8

2026-06-12 • via Nuitee
N
Nicole • solo_traveller • au
7
Clean, great location but dated
Pros:

It was great to have kitchen facilities to make some meals during our stay. Rooms were spacious and had everything you need for a basic stay. Check in was easy, although trying to call the hotel was difficult, just going through to a fax like sound. Location to the river and main shopping area was excellent, also two close supermarkets.

Cons:

Its a bit dated and cheaply made, your toilet roll holder is going to fall off all the time but don't panic it isn't broken! The bed was also pretty uncomfortable.

2026-06-11 • via Nuitee
T
Tony • couple • au
10
Perfect few days with the perfect location
Pros:

Perfect location, great facilities, very comfortable, staff were absolutely fabulous

2026-06-11 • via Nuitee
E
Emily • family_with_children • au
9
Amazing location needs soft beds and better quality pillows
Pros:

Location was amazing easily accessible for my elderly mother which I travelled with for medical reasons

Cons:

The beds were like sleeping on the floor. They were extremely hard. The pillows weren't the best and they had some kind of smell at the reception which gave me a migraine as soon as I walked in.

2026-06-11 • via Nuitee
H
Heidy Talina • solo_traveller • au
7
Pros:

I like the pool and sauna facilities. The bed was comfortable and the apartment was good in general.

2026-06-11 • via Nuitee
C
Carla • couple • au
8
2026-06-10 • via Nuitee
L
Lahui • solo_traveller • pg
10
The best always in the Brisbane CBD
Pros:

It’s location to everything I required for my stays in Brisbane

Cons:

N/A

2026-06-10 • via Nuitee
C
Christine • extended_group • au
8
Pros:

Excellent location. Value for money.

Cons:

.

2026-06-10 • via Nuitee
S
Shay • couple • au
8
2026-06-09 • via Nuitee
D
Dylan • couple • au
6
Was amazing view, great vibes very spacious and big
Pros:

Great view, perfectly placed in the middle of the city had a lot of time to explore Brisbane, very grateful hotel provides parking spots

Cons:

The bed was uncomfortable, in the middle where the two beds are joined it’s pretty hard, not enough coffee satchels
And the elevator it gets very crowded sometimes you have to wait for the next one, also wish housekeeping was included would help me keep the place tidy, also heard random yelling at night

2026-06-09 • via Nuitee
M
Morwyn • extended_group • nz
4
Disappointed with apartment 2603
Pros:

Central to the city - have stayed here before in a much better apartment. Expected the same standard hence booked it again!

Cons:

Allocated apartment 2603. It was old and tired. Shower full of scum and mould. Washing machine did not work and was dented and rusted. Had to use an iron from friends apartment as iron was too dirty to use. Couch was saggy and dirty. Windows covered in dirt. I expected the same standard as my last visit and was disappointed in the apartment we were allocated. No other apartment available due to it being full.

2026-06-09 • via Nuitee
M
Mel • couple • nz
10
2026-06-09 • via Nuitee
L
LPGoh • NONE
10
Nice apartment in a good location
Pros:

This is a good place to stay. The location is excellent with lots of shopping and food. The apartment is clean and quite big for the 4 of us. The kitchen was fully equipped with Nespresso coffee machine, dish washer, microwave, oven, and stove. The rooms are quite big and if you stay on a high floor you can see the view of the city.

2026-06-08 • via Tripadvisor
P
Paul • couple • au
10
Pros:

Location, comfortable, clean, spacious, balcony, quiet environment

Cons:

The only thing that would be a negative is it could do with additional dishwashing liquid and cleaning cloths for the kitchen. Other than that, no negatives at all

2026-06-08 • via Nuitee
S
Scott • couple • au
10
2026-06-08 • via Nuitee