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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Babysitting/child services
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Private parking
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Outdoor pool
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Private check-in/check-out
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Concierge service
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Special diet menus - on request
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Outdoor pool - seasonal
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Sun loungers or beach chairs
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Fitness/spa locker rooms
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
Review Highlights
Categories
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Property Description
Modern Accommodation and Lavish Spa
Featuring Zen-inspired guest rooms and stylish bathrooms with rain showers, the VIP Grand offers a contemporary and luxurious stay.
Dining and Entertainment
Indulge in a variety of international and Portuguese dishes at the hotel’s restaurants, and sip on cocktails at the trendy bar for a delightful culinary experience.
Leisure Facilities
With a Fitness Centre open daily from 7am to 11pm, guests can stay active during their stay at the VIP Grand Lisboa Hotel & Spa.
Book your luxurious stay at the VIP Grand Lisboa Hotel & Spa, where modern design meets comfort and convenience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.
Property Policies
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Parking
Private parking is possible on site (reservation is not needed) and costs EUR 12 per day.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 3 years old to 12 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
Location
Guest Reviews
La habitación estupenda con todos los detalles....limpieza, accesorios y comodidad.
Bien comunicado
Y piscina estupenda
הכל מושלם . צוות מדהים
מלון מושלם . צוות מדהים
הכל מושלם
La colazione era buona ma avrebbe potuto offrire più varietà’
Migliorerei la varietà della colazione, il mobilio dell’albergo che è molto antico e alcune cose sono rotte.
Qualidade do serviço
Gostei de tudo
I liked almost everything
Unfortunately, our stay at this hotel was extremely disappointing, and in my opinion, it does not deserve a five-star rating at all.
I have travelled to many countries and stayed in many hotels around the world. Usually, when a hotel is rated five stars, guests receive excellent service, respectful treatment, and genuine attention. This hotel was the complete opposite of what I expected. Honestly, it was the worst hotel I have ever stayed in.
I read many reviews claiming that the staff were friendly and the service was good, but our experience was completely different. We noticed a clear difference in how guests were treated. Some guests received respect and attention, while others were treated coldly and poorly. We felt that there was discrimination in the way guests were treated, and possibly even some form of racism. We paid the same as everyone else, so we deserved the same respect and level of service.
The jacuzzi experience was especially unacceptable. We were three people, yet they placed us in an extremely small room with a jacuzzi that could barely accommodate one person. They gave all three of us only 30 minutes in total. I do not understand how they expected three people to use such a tiny space together. In reality, each person could only use it for around ten minutes before changing places with the next person. How can this be considered a proper booking for three guests? They should either have provided a suitable space for three people or given each person enough time.
The services were very poor, the rooms were small, and neither the facilities nor the treatment matched the price or a five-star standard. We did not feel welcomed or valued during our stay.
In my opinion, this hotel does not deserve a good rating. I would not recommend it to anyone looking for respectful treatment and genuine five-star service. It was a terrible experience, and I will never stay here again.
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