Hilton Minneapolis Bloomington

I was in this hotel for just under a week on business and I really enjoyed the ambiance. The staff were very nice and friendly. I had a few packages delivered while I was there and one package was pretty slim and got stuck and hidden. I had a tough day and was needing the package for my work. When I went to the front desk to retrieve the package, Ha was working and he assured me he would help me get it. I had checked with Amazon and it had been determined it was delivered to the front desk. I was advised to give some time and I did. I received a call from him in a timely matter giving me an update on what was going on. I waited patiently and not too long after I received a knock at my door. Ha was standing there with my package! He found it and hand delivered it to me :) I thought it was so nice and thoughtful he really went the extra mile for me and I appreciate it so much. <3 I also wanted to mention the housekeeping staff member, Mui. She was so sweet and kind. For a moment I thought I left my phone In my room and I came back as she was cleaning and she was so helpful in looking even though it wasn’t there. She was so sweet in all my interactions with her and I appreciated it so much :) don’t forget to tip the staff people! ❤️ I overall had a wonderful experience and the hotel room itself was so comfy and had a great view. I would absolutely stay there again if I had the chance. It’s right next to mall of America and so many other places that make it convenient. Also the building is so tall that it makes it hard to lose track of haha. I will say that you gotta watch yourself when getting on the elevator though. I dk what the time limit is on them but those doors will close on you if you aren’t fast enough! This location had a pool and the biggest hottub I’ve ever seen. It even had a ballroom and poolside rooms that have almost direct access to. I’ve never experienced an indoor pool quite like this one. It’s in a giant room and you can be looked down on from balconies above you. Breakfasts are not complimentary (I’m not personally worried about it seems how I don’t eat breakfast) but I did inquire about it and they said there’s vouchers people can get for it, otherwise I’m sure they have an option somehow to pay. Anyways, I enjoyed my time there and I would definitely consider staying here in the future if my future takes me there :) thank you again, Ha and Mui for making the hotel even better :)🫶🏻

Great place. Booked at 11pm when we arrived in area and reserved hotel had no AC. Clean and well maintained. Easy access to freeways.
Gym well equipped. Will stay here again when in area!

Nice staff

I think I have finally found my go to hotel on my frequent trips to Minneapolis/Bloomington with this Hilton.

The hotel is attractive, clean, quiet, friendly staff, free parking, and has an executive floor and lounge for us Hilton Gold members.

The executive floor matches the same standards as other Hilton executive floors found throughout North America although honestly the executive lounge does not. The layout, look and offerings of food and drink do not match other locations, but totally adequate to stop in for just a glass of wine after work.

Nice hotel, friendly staff, clean rooms. The only concern is the motion activated lights in the bathroom. At 2AM, all the lights automatically coming on in the bathroom, my opinion, is extremely rude. That feature alone is the reason for the four stars. If, if I ever stayed there again, there would be a post-it note or masking tape covering up the sensor. Otherwise, it was a nice stay.

Very clean

I liked the bed and my room it was comfy.

I love the property

Breakfast was great lots to choose from.

My minimum standards for a one-night stay are: that it is clean, the cost, and having a safe location. Other issues that are nice, but not a deal breakers, are: breakfast, workout room/pool, public rooms, interaction with staff at arrival.

I was very impressed with everything here. The building and our room was very clean. The cost for a one night stay was $180 for our room AND seven nights of parking our car in their lot! The shuttle to accommodate that was on time each direction and worked very well. I realize that costs change daily according how full the hotel is, but it was an unbelievable cost savings compared to a hotel room and parking at MSP or a park and fly.

The location is right on I-494 about 15 minutes from MSP by shuttle. Very convenient and safe.

We didn't eat breakfast because we left for the airport at 4:30 am, but we did eat at their restaurant the night before (didn't know ahead of time that they had one). Simple meal and drinks were all good. Nice place.

We both went to the workout room, but not the pool. Worked well.

The staff interaction was better than 95% of hotels we stay at, and is the reason I'm writing this. It normally doesn't matter to us if someone isn't smiling at me correctly when I check in. Who cares if the other main issues are solid? But... all five of the staff I dealt with were very friendly, professional and helped with several questions (mostly about the parking and shuttle issues). They're hiring good people and training them well. We were very impressed.

No hesitation coming back and making it our pre-trip hotel. Major thumbs up.

Great propery. Rooms are impeccable and staff is first rate in responding to any guest needs. If you are Hilton Honors Gold or higher they set you up in the loynge for evening snacks and breakfast.

I am writing to express my deep dissatisfaction with our recent three-day stay at your hotel over Christmas. My wife and I chose your property for holiday gatherings, but the experience was far below expectations—a one-star rating out of five. The only positive was your restaurant's food and waitress service.

Key issues during our 4-day stay at this hotel:

Poor arrival greeting, and the hotel cafe closed at 8 pm without mentioning that to us as we arrived at 7:25 pm
Dirty room floor and apparent blood on sheets (see attached photo).
Faulty plumbing is making the toilet unusable until repaired.
Rough, sandpaper-like towels.
Subpar Executive Lounge breakfast: broken coffee maker, stale muffins, and poor overall quality.
The pool is under repair.
Moldy, discolored shower ceilings.
Inadequate response to our complaints.

Restaurants were fine