Crisol Europa

Hotels
•
Crisol
7.4 (1354 reviews)
Via Agrigento, 3 , Palermo , it

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Children allowed
Pets allowed

Facilities

Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Internet access
Reception hall
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Dirty rooms
Outdated facilities

Categories

Cleanliness
6.23
Multiple mentions of rooms being dirty, including dust and old items.
Service
8.2
Consistently positive reviews regarding staff welcoming and helpfulness.
Location
8.74
Frequently praised for its excellent location in the city center.
Room Quality
6.69
Some rooms are outdated and noisy according to guest feedback.
Amenities
7.22
Basic amenities available, but some guests noted they could improve.
Value for Money
7.18
Mixed reviews on pricing relative to quality of stay.
Food and Beverage
7.73
Good breakfast options, but some guests mentioned lack of variety.
Overall Experience
7.2
Guests enjoyed stay but noted significant issues in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:02

Property Description

Welcome to Palermo's Hotel Europa, a charming retreat just steps away from Piazza Castelnuovo.

Convenient Amenities: Each room is equipped with air conditioning and a TV. The hotel boasts a small conference room for up to 30 delegates, an internet point in the lobby, an American bar, and a cozy restaurant offering traditional Sicilian meals.

Prime Location: Situated near the port, station, and airport bus terminal, our hotel offers easy access to all transportation hubs, making it a perfect choice for both leisure and business travelers.

Book your stay now at Palermo's Hotel Europa and experience the best of Sicilian hospitality.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PMO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for € 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 1354 reviews
Cleanliness: 6.23
Service: 8.2
Location: 8.74
Room Quality: 6.69
Amenities: 7.22
Value for Money: 7.18
Food and Beverage: 7.73
Overall Experience: 7.2
M
Marina • family_with_children • hr
8
2026-06-20 • via Nuitee
L
LORENC • couple • it
9
2026-06-20 • via Nuitee
M
Mancuso • couple • it
1
Pessimo e deludente. Peccato per la posizione
Pros:

Solo la posizione che era centrale.

Cons:

Lo staff, alla richiesta di cambiare camera perché allergici e con la moquette saremmo stati male, si sono infastiditi (probabilmente perché ho atteso una mezz’ora che arrivasse mio marito per decidere di dover cambiare camera e non accontentarci di quella data) e ci hanno dato una camera al settimo piano, vetusta e poco funzionale: la doccia non aveva la cabina, il materasso era sfondato, i mobili erano vecchissimi, lo scarico faceva il cosiddetto “rinculo” se altri scaricavano…
Insomma una tortura provare a dormire, nonostante ciò siamo anche stati accompagnati tutta la notte dal rumore dei pipistrelli che sbattevano vicino la finestra che, precisiamo, non aveva nemmeno le imposte, pertanto non abbiamo potuto aprirle per tutta la notte o avremmo rischiato che entrassero. La cosa che io e mio marito abbiamo pensato è stata che ci hanno dato l’ultima delle camere, quella più vecchia e in disuso e per questo motivo siamo assolutamente delusi e non ci torneremo più, anche perché lo staff non è stato per nulla accogliente e comprensivo, anzi, a qualsiasi richiesta ci sono sembrati infastiditi

2026-06-20 • via Nuitee
M
Maurizio • extended_group • it
8
2026-06-20 • via Nuitee
E
Eleni • couple • gr
9
Pros:

Το πρωινό ήταν φανταστικό. Ειδικά ο Giuseppe ηταν υπέροχος και χάρη σε αυτόν ήταν όλα άψογα.

Cons:

Υπήρχε υγρασία στο δωμάτιο

2026-06-19 • via Nuitee
A
Ayala • solo_traveller • us
7
Pros:

Good location 8 minute walking distance to the center. Safe area

Cons:

Hotel needs to be updated. Hair dryer was old. Pillows and bedding could be better.

2026-06-18 • via Nuitee
U
Uros • couple • rs
9
2026-06-18 • via Nuitee
G
GIUSEPPE • extended_group • it
8
2026-06-18 • via Nuitee
G
Giovanni • couple • it
5
Pros:

La posizione

Cons:

Tutto , tranne il personale molto gentile e disponibile

2026-06-18 • via Nuitee
R
Roberto • couple • au
8
Just fabulous
Pros:

Everything from the location to the property very well maintained and managed.A special thank you to one of the bartenders Giuseppe very kind and helpful.

2026-06-17 • via Nuitee
P
Pablo • solo_traveller • br
10
Pros:

Gostei de tudo e recomendo.

2026-06-17 • via Nuitee
A
Ane • solo_traveller • es
10
2026-06-17 • via Nuitee
E
Elena • couple • es
6
Estuvo bien
2026-06-16 • via Nuitee
S
Stefano • solo_traveller • it
9
Comodo, accogliente e personale disponibilissimo
Pros:

Ottima la pisizione, vicino al centro

2026-06-16 • via Nuitee
I
inesetjehanne • family_with_children • fr
8
Super
Pros:

J ai adoré le petit déjeuner. Mention spéciale pour Guiseppe le cuisinier toujours très accueillant ,souriant et fais de très bonnes choses à manger.
La chambre est propre, le ménage fait tous les jours.

2026-06-15 • via Nuitee
E
elena • solo_traveller • it
8
Pros:

l'accoglienza è eccellente, tutti gentilissimi, pronti ad aiutare e facilitare qualsiasi cosa. la stanza era molto spaziosa e pulita

Cons:

l'albergo è una vecchia struttura che attende rinnovamento, le moquette sono vecchie, lo stile è molto retrò, il bagno ha la sola vasca con la doccia dentro che non è molto funzionale.

2026-06-15 • via Nuitee
B
Brian • solo_traveller • us
8
Great value and clean.
Pros:

The server in the breakfast room had eggs made for me after the buffet ran out and he was very nice.

Cons:

The shower was too small.

2026-06-15 • via Nuitee
A
Antonia • couple • it
7
Pros:

Colazione ottima e varia nell'offerta

2026-06-15 • via Nuitee
S
Sabrina • extended_group • it
8
Palermo è magnifica
Pros:

Gentilezza

Cons:

Nulla

2026-06-14 • via Nuitee
A
Alice • couple • it
8
2026-06-14 • via Nuitee