Crisol Europa

Hotels
Crisol
7.4 (1393 reviews)
Via Agrigento, 3 , Palermo , it

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Dirty rooms
Outdated facilities

Categories

Cleanliness
6.23
Multiple mentions of rooms being dirty, including dust and old items.
Service
8.2
Consistently positive reviews regarding staff welcoming and helpfulness.
Location
8.74
Frequently praised for its excellent location in the city center.
Room Quality
6.69
Some rooms are outdated and noisy according to guest feedback.
Amenities
7.22
Basic amenities available, but some guests noted they could improve.
Value for Money
7.18
Mixed reviews on pricing relative to quality of stay.
Food and Beverage
7.73
Good breakfast options, but some guests mentioned lack of variety.
Overall Experience
7.2
Guests enjoyed stay but noted significant issues in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:02

Property Description

Welcome to Palermo's Hotel Europa, a charming retreat just steps away from Piazza Castelnuovo.

Convenient Amenities: Each room is equipped with air conditioning and a TV. The hotel boasts a small conference room for up to 30 delegates, an internet point in the lobby, an American bar, and a cozy restaurant offering traditional Sicilian meals.

Prime Location: Situated near the port, station, and airport bus terminal, our hotel offers easy access to all transportation hubs, making it a perfect choice for both leisure and business travelers.

Book your stay now at Palermo's Hotel Europa and experience the best of Sicilian hospitality.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PMO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for € 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 1393 reviews
Cleanliness: 6.23
Service: 8.2
Location: 8.74
Room Quality: 6.69
Amenities: 7.22
Value for Money: 7.18
Food and Beverage: 7.73
Overall Experience: 7.2
M
Mitar solo_traveller rs
1
Do not skip bad reviews
Pros:

Rooms - our room was clean, that is about all the positives.

Cons:

Do not skip reading negative reviews of this hotel, because if you find any of the problems listed bellow unbearable after you already paid for you stay, YOU WILL NOT GET ANY MONEY BACK or receive any resolution from the staff.

We stayed here for 2 days. It was afordable, but with a catch. You are fraudulently required to pay your stay in full before ever seeing the room, and the rest of the experience is like you are staying a in HOSTEL, read bellow for details. The staff will NOT CARE about any problem after they take your money, if you complain about anything they become even aggressive and try to intimidate you.

Here is what you can expect:

No parking - there are slots in front of the hotel that are always occupied, and you may only be lucky to park in front of the entrance for 20mins max to check in, if there is no delivery truck occupying it already. You must park on the street and buy cumbersome parking tickets where you scratch out a ticket for every hour you stay parked during 8AM-2PM and 4PM-8PM period, 1 euro per hour.

Surroundings - you will find the area around hotel to be very poor in terms of restaurants and cafes. There is a family restaurant across the street where food is mediocre, and they will steal from you by adding 5-15 euros of imaginary items of your bill. There is one good supermarket to help you survive, but the whole area feels quite dodgy, especially if you start walking towards the sea, you will enter alleys full of garbage and suspicious men on the street - avoid going out alone or during the night.

Aircondition - as soon as you walk in the hotel you will be greeted with weak aircon, same throughout the building including rooms, which will leave you sweating the whole night. With temperatures going above 35C by 10AM, be sure you can endure high temperatures for 24h during your stay.

Reception - unpleasant staff that barely or does not speak English at all.

2026-07-04 via Nuitee
A
Anouck couple fr
6
Pros:

Literie confortable et proche de l’arrêt de bus qui dessert l’aéroport de Palermo. Pratique pour une arrivée tardive et une nuit lorsqu’on est de passage !

Cons:

Odeur de cigarette dans la chambre très désagréable

2026-07-03 via Nuitee
L
Liana couple fr
6
2026-07-03 via Nuitee
A
Aisha couple it
5
2026-07-02 via Nuitee
G
Gianfranco solo_traveller it
8
2026-07-02 via Nuitee
F
Fabrizio solo_traveller fr
5
2026-07-02 via Nuitee
R
Reio couple ee
9
awesome. 5/5
Pros:

Location is awesome. Only 5 minutes from the old town. The personal is very kind and helpful. Giovanni is the best lobby manager i have seen so far. Every question, every hint there is, he’ll know about it.

Cons:

Room needs little renovation.

2026-07-01 via Nuitee
F
Francisca couple es
10
Genial!
Pros:

Recepción 24h y que te guardan el equipaje sin coste

Cons:

Pocos enchufes cerca de la cama

2026-07-01 via Nuitee
S
Ste solo_traveller it
8
2026-07-01 via Nuitee
A
Ali solo_traveller it
5
Cons:

Troppo caldo nella stanza dovuto aprire le finestre ,impianto vecchio il condizionatore non Funziona bene

2026-07-01 via Nuitee
S
sanjana couple gb
8
2026-06-30 via Nuitee
A
Antonio solo_traveller it
9
2026-06-29 via Nuitee
N
Nadine extended_group fr
7
2026-06-29 via Nuitee
C
Cedric couple fr
9
Allez-y!!!
Pros:

Emplacement top, dans un quartier chic, à 10 min à pied du centre historique, et je vous garanti que c’est très important l’emplacement de votre hôtel quand vous voulez visiter Palerme. Grâce à cela nous avons passé 2 jours supers. Personnel très très gentil, petit déjeuner très varié avec des produits frais. A moins de 100€ la nuit petit déjeuner compris pour 2 à Palerme, n’allez pas chercher ailleurs.
Nous avons dormi dans de nombreux palaces à Monaco, dans le Var, Florence… a plus de 500€ la nuit. Alors cet hôtel ⭐️⭐️⭐️ n’est pas de toute fraîcheur, ne vous attendez pas à du grand luxe, les sdb notamment mériteraient d’être un peu refaites, mais le personnel est tellement agréable et toujours prêt à vous rendre service, il y a la Clim, une sdb individuelle, des ascenseurs pour monter aux étages, un excellent petit dej… bref, excellent rapport qualité prix. Une petite pépite. Merci à eux, qui ont participé à la réussite de notre petit week-end Sicilien.
Cédric et Karine A.

2026-06-29 via Nuitee
S
Sanchez couple ad
4
2026-06-29 via Nuitee
B
Bartłomiej couple pl
5
Pobyt był znośny
Pros:

Lokalizacja obiektu była w porządku.

Cons:

Ściany były dość słabo wygłuszone wszystko było słychać z pokoi obok.

2026-06-28 via Nuitee
P
Paolo couple it
9
soddisfatto
Pros:

posizione e colazione

2026-06-28 via Nuitee
L
Louise couple mt
7
Our stay was good, hotel’s location is excellent ,Staff are friendly and polite always and helpful
Pros:

location is very good walking distance to Via Liberta from where different buses pass that go to city center & station.
Breakfast was very good with a selection of Cold cuts,bread,sweet pastries, fruit, cereal and coffee and juice.
The room was good my only complain is the mattress is not comfortable I rate it 4 out of 10 uncomfortable.
Giovanni and Antonio at the reception are very nice always ready to help us in what we needed. Giuseppe that is in charge of breakfast is also very friendly and polite and is always ready to help. Staff is very nice they all make one feel welcome.

Cons:

Check in is at 14:00, in my opinion Check in should be earlier because after traveling one wants to arrive and go to the room, especially if one arrives early it is frustrating having to wait hours and that applies to check out it should be at least at 13:00pm not at 10:00am because if one has a late flight it is difficult to go about the city carrying your luggage.

2026-06-28 via Nuitee
F
FILIPPO solo_traveller it
6
È necessario un totale restyling
Pros:

La colazione

Cons:

La struttura è vecchissima, il bagno vecchio e sporchino, cade a pezzi; in camera gli arredi sono vecchissimi, la moquette per terra puzza da fumo

2026-06-27 via Nuitee
N
Nunzio Fabio solo_traveller it
5
2026-06-27 via Nuitee