Hotel Costa Australis

Hotels
8.6 (598 reviews)
Pedro Montt 262 , Puerto Natales , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Incredible views
Cons:
Poor cleanliness in some areas
Food quality below expectations
Noise issues from outside

Categories

Cleanliness
8.49
Several mentions of room conditions and cleanliness being below standard.
Service
9.46
Many positive comments about friendly and helpful staff.
Location
9.5
Consistent praise for great location near attractions.
Room Quality
7.95
Some rooms reported issues with temperature control and noise.
Amenities
8.98
Basic amenities were generally satisfactory but limited options.
Value for Money
7.94
Mentions of being expensive for what was offered.
Food and Beverage
7.49
Negative comments regarding food quality and wait times.
Overall Experience
8.96
Overall satisfactory stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:09

Property Description

Luxurious Accommodation
Indulge in spacious and comfortable rooms at Hotel Costaustralis, offering the perfect blend of elegance and comfort for your stay in Patagonia.

Spectacular Views
Unwind in our lounge area boasting breathtaking views of the sea and the majestic Patagonian Mountains, creating a serene ambiance for relaxation and enjoyment.

Prime Location
Conveniently situated in the heart of Puerto Natales, immerse yourself in the vibrant culture and attractions of the city while being just moments away from the wonders of Patagonia.

Book your stay at Hotel Costaustralis now to elevate your Patagonian experience to new heights.

Important information:

From April-1 until October-5, the restaurant will only cater those guest who request meals in advance (prior to arrival). Please contact the property after you book in case you were interested in requesting any meals.

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Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PUQ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 6 years old and over stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 598 reviews
Cleanliness: 8.49
Service: 9.46
Location: 9.5
Room Quality: 7.95
Amenities: 8.98
Value for Money: 7.94
Food and Beverage: 7.49
Overall Experience: 8.96
A
Antonio M. • solo_traveller • br
8
2026-05-23 • via Nuitee
L
Laura • couple • cl
7
agradable
Pros:

la ubicacion

Cons:

calidad precio, no hay aire acondicionado y eso me extraño mucho para el tipo de hotel

2026-05-19 • via Nuitee
G
Gary • solo_traveller • cl
8
Volvería con gusto
Pros:

El personal muy amable, con excelente disposición. De verdad destaco a todo el personal. Las instalaciones muy bien, aunque sí dejaría más zonas confortables para descansar. Camas muy cómodas, baño y habitación limpia.

Cons:

El desayuno bien, aunque creo que un punto bajo es lo fresco que puede estar en pan, creo que es el único pero. Faltó un poco de variedad en todo. Pero cumple para comenzar la mañana.

2026-05-19 • via Nuitee
K
Karolina • couple • gb
5
Pros:

Bed was reasonably comfortable.
People at the reception were welcoming.

Cons:

We asked for a room away from construction and got a room right above it.
The bathroom is long overdue for a renovation, did not feel clean.
Room has no kettle or coffee.
Breakfast was not very good.

2026-05-17 • via Nuitee
T
thomas • couple • cl
1
Beaurocratic
Pros:

The location

Cons:

No proactivity from staff to solve problems

2026-05-17 • via Nuitee
A
Andreas • solo_traveller • at
9
Pros:

Gleich vorweg, nicht vom äußeren Eindruck täuschen lassen. Es wird derzeit in einigen Bereichen saniert, sieht von außen fast unbewohnt aus, aber innen eine ganz andere Welt.

Freundliches Personal, sehr gute Ausstattung, bequeme Betten und super Frühstück.

Cons:

Derzeit wird Montag bis Freitag in dem Hotel Saniert. Zwischen 9 und 18 Uhr kann es durchaus lauter werden.
Aber in diesem Zeitraum bietet die Region eh genug um nicht im Hotel zu sitzen.

2026-05-16 • via Nuitee
F
Fred • couple • us
9
Great time and view!
Pros:

We had a great view from our room. Breakfast was wonderful. The front desk staff were so wonderful and helpful.

Cons:

Some fellow travellers boots left lots of mud on the stairs.

2026-05-16 • via Nuitee
A
Adriano • solo_traveller • br
9
Pros:

Localização, instalações, gentileza funcionarios

Cons:

Nada

2026-05-15 • via Nuitee
E
Eugenia • couple • es
8
2026-05-15 • via Nuitee
H
Harry • family_with_children • gb
2
Poor staff and weren’t informed of noisy construction work
Pros:

Good location nice decor

Cons:

Didn’t tell us a large part was being refurbed. Very noisy with all the construction, facilities missing as a result. Staff were dismissive and a little rude. The booking process was a nightmare, they couldn’t take usual cards, they got themselves very confused and had to explain a simple booking many times. Pretty disappointed

2026-05-12 • via Nuitee
P
Pires • solo_traveller • br
7
Boa
Pros:

Quarto excelente, mas pelo nível e estar frente à praia não tem frigobar. O que é muito ruim, fato de termos algumas coisas que precisam ser refrigeradas.

Cons:

Não tem telefone, não há frigobar. O booking precisa saber que é baixa temporada e que estão em obras. Muito ruim. Não havia estacionamento para o veículo.

2026-05-11 • via Nuitee
J
José Antonio Valencia Donoso • family_with_children • cl
9
Pros:

Siempre es un agrado hospedar en este hotel, todo muy bien.

2026-05-11 • via Nuitee
T
Timothy • extended_group • us
9
Easy, comfortable, clean
Pros:

Clean with very nice restaurant

Cons:

No complaints

2026-05-11 • via Nuitee
A
Aleksandra • couple • ch
4
By paying that price you would expect to have at least decent service and proper restaurant, unfortunately the only thin
Pros:

Amazing view to the lake

Cons:

1) Restaurant was closed the first night (we learned about it at the check-in)
2) The staff was not super helpful
3) The common areas are very limited, maybe because of the renovation they are doing

2026-05-08 • via Nuitee
N
Ninoska • solo_traveller • cl
4
Pros:

Vista

Cons:

El sale helada, funcionarios poco amable, desayuno regular

2026-05-08 • via Nuitee
S
Silva • solo_traveller • mx
10
Pros:

Super bonito, la vista increíble, el personal muy amable y el desayuno muy bueno!

Cons:

Solo la secadora del cabello no es muy potente.

2026-05-06 • via Nuitee
D
Daniel • family_with_children • cl
10
2026-05-06 • via Nuitee
M
Michelle • couple • cl
10
Muy linda estadía en Puerto Natales.
Pros:

Hermosa vista, atención del personal, desayuno rico, habitaciones grandes.

Cons:

La verdad me gustó todo.

2026-05-04 • via Nuitee
A
Aguilar • family_with_children • cl
10
2026-05-03 • via Nuitee
S
Sirirat • couple • th
9
2026-05-02 • via Nuitee