Holiday Inn Chantilly - Dulles Arpt Area by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.8 (319 reviews)
4335 Chantilly Shopping Center , Chantilly , US
+1 703-815-6060

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Comfortable beds and pillows
Convenient location close to airport and dining
Clean/updated rooms reported by many guests
Airport shuttle (24/7 in some reports) and helpful staff
Good value experiences cited by several reviewers
Cons:
Cleanliness problems reported (dirty showers, moldy/urine smells, roaches)
Inconsistent service: shuttle delays/no-shows and some unwelcoming front-desk experiences
Food/breakfast issues: confusing booking, perceived as expensive or poor
Maintenance problems: AC failures, no hot water, broken bathroom fixtures, elevator/fridge issues
Onsite restaurant hours/availability and some dated or moldy corridor rugs

Categories

Cleanliness
6.5
Mixed reports: several guests praised cleanliness, but multiple reviews mention dirty showers, filthy windows, moldy/urine odors in corridors and even roaches, which significantly drags this score down.
Service
7.8
Generally friendly and helpful staff and airport shuttle service praised by many; however there are complaints about slow or unwelcoming front-desk interactions and occasional shuttle delays/no-shows.
Location
9.1
Consistently positive: many guests cite a convenient location close to the airport and dining options, making this a strong point for the hotel.
Room Quality
7.8
Beds and pillows are frequently called comfortable and rooms often described as updated; countered by reports of cramped bathrooms, AC failures, loose fixtures and dated furnishings in some rooms.
Amenities
7.8
Useful amenities like an airport shuttle and pool are noted, but issues reported include only one working elevator at times, closed onsite restaurant hours, fridge/AC failures and moldy-smelling corridors.
Value for Money
7.8
Mixed perceptions: several guests called it good value while others felt the price was high given issues with food, some maintenance and cleanliness — overall middling-to-positive.
Food and Beverage
7.8
Varied feedback: some guests enjoyed the breakfast and onsite options, while others found breakfast confusing on booking, overpriced or poor; hotel bar prices were noted as high.
Overall Experience
7.8
Overall mixed: many positive stays emphasizing comfort, cleanliness and location, but a meaningful minority experienced serious issues (roaches, mold odors, maintenance lapses) that led to disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location in Chantilly, Virginia
Located in the Washington, D.C. Metro Area, our hotel offers free shuttle service to Dulles International Airport, making travel a breeze.

Comfortable Rooms and Amenities
Our rooms feature modern amenities such as flat-screen TVs, video game consoles, and free Wi-Fi. Guests can also enjoy the convenience of a fridge, coffee maker, and in-room safe.

Relaxing and Enjoyable Stay
Unwind in our 24-hour fitness center, outdoor pool, or hot tub. Take advantage of our pet-friendly policy and free guest laundry services. With nearby attractions and dining options, there's something for everyone.

Ready to experience comfort and convenience in Chantilly, Virginia? Book your stay with us now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any room that includes breakfast: The rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 319 reviews
Cleanliness: 6.5
Service: 7.8
Location: 9.1
Room Quality: 7.8
Amenities: 7.8
Value for Money: 7.8
Food and Beverage: 7.8
Overall Experience: 7.8
A
Andy • couple • gb
6
Adequate for a one night stay.
Pros:

We stayed there as it was local to our event. Breakfast was only OK, basically sitting in one end of the lobby.

2026-11-03 • via Nuitee
D
Darlene • couple • us
9
Comfortable facility
Pros:

Cleanliness and location

2026-10-31 • via Nuitee
A
Ahmed • couple • sa
10
2026-10-29 • via Nuitee
K
Kirk • solo_traveller • us
7
Provided a comfortable bed for a short layover.
Pros:

Free shuttle to and from Dulles Airport… comfortable bed and pillows.

Cons:

It would be nice if a couple bottles of water would have been in the room upon arrival and a menu of what was available down in the lobby/bar area for purchase.

2026-10-29 • via Nuitee
A
Ahmed • couple • sa
10
2026-10-29 • via Nuitee
A
Asha Deepa • couple • us
8
2026-10-29 • via Nuitee
S
SAMANTHA • couple • us
9
Really nicely updated and good location. Would stay here again.
Pros:

The hotel is updated and very clean. The bed was surprisingly comfortable.

Cons:

The prices at the hotel bar were a bit high, but the bar itself was beautiful.

2026-10-28 • via Nuitee
M
muñoz • family_with_children • us
7
Cons:

Tocan la puerta antes de la hora señalada

2026-10-27 • via Nuitee
M
MEHMET ALI • couple • us
6
2026-10-26 • via Nuitee
O
Omar • couple • us
10
Open 24/7 front dask /they give me ride to the airport
Pros:

Good place to stay

Cons:

Quite place great bedroom and bed

2026-10-24 • via Nuitee
J
Jeffrey • solo_traveller • us
5
Did the job but needs some improvement.
Pros:

Comfortable bed. Nice lobby.

Cons:

No hot water in the shower.
Toilet seat was extremely loose.

2026-10-19 • via Nuitee
L
lum • solo_traveller • us
8
2026-10-16 • via Nuitee
R
Rebekah • family_with_children • us
2
Pros:

Location

Cons:

Didn’t get the room I booked weeks in advance
Shower was dirty
Bathroom door broken
Windows filthy
Fridge was not working

2026-10-12 • via Nuitee
S
Saud • solo_traveller • sa
4
للامانه لو يعود فيني الزمن ماحجزت فيه
Pros:

الغرف واسعه

Cons:

اثاث الفندق متقادم جدااااا والفطور الله يديم النعمه من اسوا الامان اللي افطرت فيها

2026-10-09 • via Nuitee
J
Jenny • solo_traveller • us
9
2026-10-08 • via Nuitee
R
Rex • couple • us
1
Uncomfortable
Pros:

Location

Cons:

Shower with flow restrictor. AC did not work, breakfast awful and expensive. Never again Holiday Inns.

2026-09-11 • via Nuitee
K
Kara-Leigh • solo_traveller • us
9
Pros:

Location, clean rooms and friendly staff.

Cons:

Shower pressure could have been better.

2026-09-09 • via Nuitee
Z
Zizi • solo_traveller • us
8
2026-09-09 • via Nuitee
C
Ceyda • extended_group • tr
3
Oda temizliği orta derecede, kahvaltı iyiydi. Havaalanından servis yok
Pros:

Kahvaltıyı sevdik

Cons:

Havaalanından otele gitmek için servis bekledik gelmedi,otelin chat sistemi gece 2200den sonra servis olmadığını beyan etti, uber çağırarak gitmek zorunda kaldık, Fazladan ulaşım ücreti ödedik

2026-09-08 • via Nuitee
F
fnu • family_with_children • us
10
Best of the best
Pros:

Best place

2026-09-08 • via Nuitee