Holiday Inn Chantilly - Dulles Arpt Area by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (444 reviews)
4335 Chantilly Shopping Center , Chantilly , US

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Cons:
Ongoing construction
Closed amenities
Service inconsistency

Categories

Cleanliness
7.93
While the room was clean, construction led to dust and cleanliness concerns.
Service
8.9
Staff were friendly and helpful, although some experiences noted rudeness.
Location
8.84
Convenient location with access to shuttle service.
Room Quality
8.39
Rooms were comfortable but affected by ongoing renovations.
Amenities
7.92
Amenities were lacking, with a closed pool and non-functional elevator.
Value for Money
7.88
Value diminished due to service issues and misunderstandings on amenities.
Food and Beverage
8.43
Breakfast was noted as good by multiple guests.
Overall Experience
8.9
Mostly positive despite issues with construction and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:09

Property Description

Convenient Location in Chantilly, Virginia
Located in the Washington, D.C. Metro Area, our hotel offers free shuttle service to Dulles International Airport, making travel a breeze.

Comfortable Rooms and Amenities
Our rooms feature modern amenities such as flat-screen TVs, video game consoles, and free Wi-Fi. Guests can also enjoy the convenience of a fridge, coffee maker, and in-room safe.

Relaxing and Enjoyable Stay
Unwind in our 24-hour fitness center, outdoor pool, or hot tub. Take advantage of our pet-friendly policy and free guest laundry services. With nearby attractions and dining options, there's something for everyone.

Ready to experience comfort and convenience in Chantilly, Virginia? Book your stay with us now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any room that includes breakfast: The rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 444 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.84
Room Quality: 8.39
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.9
R
Rex • couple • us
1
Uncomfortable
Pros:

Location

Cons:

Shower with flow restrictor. AC did not work, breakfast awful and expensive. Never again Holiday Inns.

2026-09-11 • via Nuitee
Z
Zizi • solo_traveller • us
8
2026-09-09 • via Nuitee
K
Kara-Leigh • solo_traveller • us
9
Pros:

Location, clean rooms and friendly staff.

Cons:

Shower pressure could have been better.

2026-09-09 • via Nuitee
J
Jeffrey • solo_traveller • us
10
2026-09-08 • via Nuitee
C
Ceyda • extended_group • tr
3
Oda temizliği orta derecede, kahvaltı iyiydi. Havaalanından servis yok
Pros:

Kahvaltıyı sevdik

Cons:

Havaalanından otele gitmek için servis bekledik gelmedi,otelin chat sistemi gece 2200den sonra servis olmadığını beyan etti, uber çağırarak gitmek zorunda kaldık, Fazladan ulaşım ücreti ödedik

2026-09-08 • via Nuitee
F
fnu • family_with_children • us
10
Best of the best
Pros:

Best place

2026-09-08 • via Nuitee
R
Raj • solo_traveller • us
5
Pros:

It was clean.

Cons:

The bathroom was cramped. Breakfast options are confusing on the booking portal. I felt I had booked the room with breakfast but then the hotel staff said it's not there. Pretty confusing

2026-09-07 • via Nuitee
W
William • couple • us
10
Excellent I would definitely book again
Pros:

Clean

Cons:

Nothing

2026-09-01 • via Nuitee
S
Sven • solo_traveller • us
7
Pros:

Comfortable room, restaurant kitchen had closed early but opened to make me some dinner

Cons:

Took an hr to get shuttle, old rugs in corridors smelled moldy

2026-08-30 • via Nuitee
V
Vargas • couple • us
9
2026-08-25 • via Nuitee
L
Lillian • couple • us
10
Pros:

Great location, extremely clean and comfortable room, and the airport shuttle got us to the airport at 4:30am as needed. Staff were very friendly and helpful.

Cons:

Nothing, we thought it was great.

2026-08-19 • via Nuitee
J
Jessica • solo_traveller • us
8
Great value good stay
Pros:

Convenient location

Cons:

Nothing

2026-08-17 • via Nuitee
J
Jennifer • couple • us
6
Comfortable beds, great breakfast and great location! Would definitely stay again!
Pros:

Very clean, good breakfast and close to dining and airport!

Cons:

only one elevator working and restaurant on site closed.

2026-08-11 • via Nuitee
R
Reisha • solo_traveller • us
1
2026-08-11 • via Nuitee
S
Siu • family_with_children • us
10
2026-08-09 • via Nuitee
M
Mirakmal • family_with_children • fr
8
Pros:

Nice and big rooms . Confortable mattress . Swimming pool looked very nice though no time to try it

Cons:

The staff . The man at the reception didn’t even say hi , didn’t tell us about the amenities, just handed us the key .. not really welcoming

2026-08-08 • via Nuitee
L
Larry • solo_traveller • us
8
2026-08-04 • via Nuitee
B
BÜLENT • family_with_children • us
10
2026-07-22 • via Nuitee
L
Lindsay • couple • us
2
While it could've been worse, I would not recommend.
Pros:

Comfortable beds, nice staff

Cons:

We had roaches, the lights flickered in the room when turned on, and while the AC did work and keep the room cool, it caused moisture and had a moldy smell. The moisture and lack of ventilation in the bathroom caused it to be extremely humid there, with an even stronger mold smell. Down the hall on the main floor where breakfast was served, there was an extremely intense cat urine smell. For the price, and the Hilton name, I was seriously expecting better and was feeling disappointed with our stay.

2026-07-20 • via Nuitee
A
Anne K • solo_traveller • us
9
Clean, comfortable and close to Dulles Airport
Pros:

The hotel is in a good location close to Dulles International Airport and near restaurants and shopping. It was clean and comfortable.

2026-07-18 • via Nuitee