Citadines Connect Fifth Avenue New York

ZERO STARS - Safety Hazard and Total Disrespect for Guests

If you value your time, safety, or basic human decency, do not book a room here.

* Check-in Disaster: Official check-in was 3:00 PM. Our room wasn’t ready until after 4:30 PM.
* The "Hallway Experience": We were forced to wait in a cramped hallway, literally sitting on the floor next to piles of dirty laundry while housekeeping worked around us.
* Physical Hazard & Disrespect: It got worse. A housekeeper aggressively shoved her way past us to cram her cart items into the elevator. In the process, she knocked over a pile of mops and broom handles, which fell directly onto me. No apology, no care.
* Broken Infrastructure: The hotel is operating on only one semi-working elevator, which staff monopolize with laundry piles while guests are trapped waiting.
* Insulting Compensation: Management's grand gesture for a 1.5-hour delay, making us sit in laundry, and getting hit by cleaning equipment? A voucher for 4 free Cokes at the hotel convenience store. Keep the sodas; fix your toxic operation.

We had a good experience working with Chevelle for our large group — we especially enjoyed the friendly atmosphere, great location, and comfy pillows!

Only one elevator working whole week. Waiting times was really long. Cleaners working whole day and use same elevator nothing else did not piss me off. Very satisfied overall. Thanks

The construction noise overnight is unbearable. I appreciate it’s not their fault but the hotel has done nothing to mitigate it for guests, and the rooms are still priced as if there were no issue

Location and service were just right

The location of the Hotel is simply impeccable, walking distance from Times Square and the Fifth Avenue and Central Terminal. It was a very calm hotel and well isolated from the noises of the city. The rooms are nice, thoroughly cleaned and well equipped with USB and USB-C ports for different plugs and a quick Wi-Fi connection. An honorable mention to matress and pillows, quite thick and supportive unlike in other places where you normally get very cheap and uncomfortable alternatives. We also had a good breakfast included. On the whole, great value for money, I recommend this place.

Great location near Times Square. Louis, Alan, Tyrone, Mark and staff all very helpful.

So the location of this place is great on 45th street just off 5th avenue

The rooms are ok for this type of hotel in NY - small but you expect that and tge air con worked well ( after engineer visit that was very quick )

Room was quiet and black out

Coffee in room was the old fashioned filter type machines

Wifi worked fine

usd 250 a night after taxes was almost half the price of the place i usually stay a block away so excellent price

Staff very friendly and helpful

But

No real lobby
No fitness or gym
Tiny reception desk and no online check out

Lines to checkin and yesterday long lines to checkout. I checked out 90 mins earlier than i really wanted to avoid the lines….

Asked if i could check out night before - no

More staff and on an online checkin and most imp check out process would really fix the issue at this hotel

Hotel is currently under construction or renovations. I'm not really sure which one. The lobby is currently going through a makeover. The hallways and rooms are either missing wood trim or paint.

The service the hotel unfortunately is rather slow. It was always one person at the desk the entire time. It feels like this is their first day on the job so just need to be patient.

Not me directly someone came downstairs three times because the key the desk gave them didn't open their door. And then once they got in with the help of housekeeping, their key didn't work again a second time.

The hotel is located blocks away from Broadway and Times Square. You really can't beat the location. Lots of pubs and food right downstairs on the same street.

For the money, it's kind of hard to say yes or no to this place. It does feel on the lower end of the pricing for the area. so if you can find a good deal, it's probably OK for a two night stay maximum. The rooms are really designed for a one person traveler.

Unfortunately, not our best experience in terms of accomodation.

The location and cleanliness of the hotel was fine and made for a convenient stay.

Issues with the room lock, provision and quality of the breakfast and disengaged staff put a sour note on what would have otherwise been a decent stay.

Beds were comfortable, room was around the size of what we’d experienced and expected in previous trip to NYC.

Suspect we could have found better value elsewhere though.

Very cozy hotel and very good location

The Citadines Connect Fifth Avenue is in a fantastic location! So convenient to Grand Central Terminal, Rockefeller Center and Times Square. My fiancé and I went for a weekend in December right before Christmas so we could see the Rockefeller tree, Saks light show, and Christmas window displays. Being at this hotel we felt we were right in the middle of the action, as it was so close to everything we had planned to do. You could hear the street noise at night, even though we were a few floors up, but I still slept well. The bathroom was a nice size. The bed was comfortable. We initially thought there were no available electric outlets near the nightstands, but we found USB outlets in the shelf of each night stand, which worked well to charge our phones and watches overnight. They have a minimal breakfast which is delivered to your room in the morning. The front desk clerk directed us to a QR code that I scanned, and the menu came up and I was able to choose from a very limited selection for the morning we were there. We stayed over on a Friday night and the breakfast options for Saturday were blueberry muffins and juice. There was a coffee pot in the room, and coffee in the lobby all day which was really tasty. There was also a Starbucks across the street and another cafe a few doors down towards 6th Avenue in case the breakfast options don't work for you. I got a Greek yogurt parfait and some fruit from the cafe on Saturday morning as I wanted a healthier option than the blueberry muffin. We were also able to leave our bags as we arrived in the morning hours before the 3:00pm check-in and we didn't want to have our backpacks with us all day as were were navigating through the crowds in the busy Rockefeller Center area. The front desk clerk was pleasant and I would definitely stay here again.

Hotel was clean and in a good location to Times Square and Broadway district. However getting things fixed is not a priority for them. The ice maker was broken our entire stay. I had medication that needed to be kept cool, they suggested I get ice from the business next door! I requested small refrigerator which they said they would get for me. After several “reminders” I gave up. Bought ice $6 a bag from market down the street. Now for the elevators!! Completely down for a few hours one day then only one in operation the rest of our stay. Staying on the 21st floor didn’t really want to use the stairs, however we did a few times. The housekeepers and their carts took up what little elevator space there was, saw the door open and close many times before we made it in.

Great location for Christmas. Close to the tree, Bryant park and Times Square. Clean. No frills but that’s ok because the price was right.

Good location - close proximity to a lot of main attractions. Hotel room was clean. We did have to wait an hour for our room when we arrived.

We had a wonderful stay. The location was perfect the grab and go breakfast was a nice feature also having coffee in the lobby most of the day was nice

Excellent customer service, the employees are very friendly and always willing to help. Super clean and organized. I would definitely recommend it.

Awesome staff!! Great location it was so easy to get around with 2 kids. We felt very safe and the staff was absolutely amazing.

Absolutely perfect location! Walking distance to everything we wanted to do. We came in on the train, which was only a few blocks walk from Grand Central. We went for the Macy’s Thanksgiving Day parade, and this was only half a block away. Easy walk to Times Square, MoMA, Junior’s, Rockefeller Center, Bryant Park a Christmas Market, Sacks, and many Broadway shows. The bed was comfortable, the room was spacious and clean. The bathroom had been updated, but the paint used was not bathroom quality, so it was flaking/peeling from the industrial-look towel bars and fixtures, but everything was clean and functional. Complimentary continental breakfast is included, but you need to order it the night before. They leave it in a bag on your door in the morning. This was really nice for the parade, because we could just take it with us when we left super early.

Great, and comfortable stay. The room was spotless, overall quiet peaceful stay. You're only about a 10 minute walk from Times Square and the Rockefeller center. There's a few pubs, and restaurant on the same street as the hotel. Great price for the weekend stay.