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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Garden
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Cycling
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Bar
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Fax/photocopying
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Tour desk
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Horse riding
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Facilities for disabled guests
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Sauna
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Breakfast in the room
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Massage services
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Spa/wellness center
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Currency exchange
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Chapel/shrine
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Hammam
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Accessible parking
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Hot spring bath
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Outdoor furniture
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Wine/champagne
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Fruits
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Pet bowls
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Spa/wellness center services
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Beauty Services
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Yoga classes
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Tennis equipment
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Key access
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Walking tours
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Key card access
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Bike tours
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Live music/performance
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Themed dinner nights
Review Highlights
Categories
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Property Description
Luxurious Accommodation Areas
The property boasts two distinct accommodation areas, Tramuntana and Ponent, each offering luxurious rooms and suites. Guests can also explore historic buildings like the fifteenth-century windmill and the neo-Gothic chapel "La Gran Cristiana".
Gourmet Dining Experience
Indulge in a culinary journey at one of the three restaurants, including the one led by Michelin star chef Andreu Genestra. Enjoy gourmet à la carte dining options with organic food and beverage selections, complemented by 24-hour room service.
Wellness and Activities
Unwind and rejuvenate at the spa center or participate in yoga retreats on-site. Stay active with access to tennis courts, a football pitch, and a running track. The hotel also offers Endless-Privileges®Inclusions for a truly pampering stay.
To experience luxury, gourmet dining, and wellness activities, book your stay at Zoetry Mallorca Wellnes & Spa Mallorca now!
Dogs weighing up to 10 kg (22 lb) are welcome at Zoëtry Mallorca. This service is available upon request at €65 per night and is exclusively offered in the Ponent Room and Ponent Suite room categories. Only one dog per room is permitted. Guests must contact the hotel in advance to review the terms and conditions prior to booking: [email protected].
Accessible rooms are available upon request and are subject to availability.
Reservations of more than 5 rooms are subject to supplements and special conditions.
Children aged 15 years and below are not allowed to use the spa.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
We absolutely loved our stay! The hotel is beautiful, peaceful and surrounded by nature. The pool area was amazing, and everything was clean and very well maintained. It was the perfect place to relax and enjoy Mallorca. 😍
Honestly, there was nothing we didn’t like. Everything was great.
Nothing
Poor management
Poor Staff motivation
Paid for a junior suite but were put into a different room.Staff couldn’t give a shit . General manager didn’t respond to my emails
Quite simply a badly managed hotel - the general manager is accountable.
Leider mangelt es an der Sauberkeit. Die Liegen am Pool waren ständig dreckig inkl. eingetrockneter Vogelschei**e, auch am Frühstückstisch war unser Besteck voll damit. Das Bad im Zimmer war auch leider schon in die Jahre gekommen und hatte hygienische Mängel. Das Personal ist nett, jedoch extrem langsam und nicht bemüht / nicht aufmerksam. Die Bestellungen am Pool dauerten bis zu 50min für zwei einfache Getränke. Alles in Allem absolut nicht den hohen Preis gerechtfertigt. Waren zum Ersten und zum Letzten mal dort.
Isolated, big area, great pools, spa, breakfast, and dinner with live music.
Staff is very polite and helpful.
We also received an upgrade and free drinks as we were on our honeymoon, nice touch from the guest experience team :)
Maybe a bit far from other things, so I’d recommend a rental car to be able to move around easily.
Other than this, nothing to mention.
se hai bisogno di rilassarti quest'hotel è il posto giusto.
immerso nel nulla, si respira aria di totale relax.
letti super comodi, cibo molto buono.
attesa al check-in perchè c'era un grosso gruppo di ospiti.
la suite bella, ma abbastanza basica, grande, ma senza carattere ed estremamente poco luminosa
Insgesamt war alles perfekt. Essen war sehr gut, einzig die Italian Night hat uns nicht überzeugt.
The hotel was spacious, really tastely decorated, food was amazing as has a michelin restaurant on site so even the food by the pool was exceptional. The staff went above and beyond to help you and were genuine in their friendliness. All the staff were so lovely and even helped book restaurants for us and seemed very happy. We were helped a lot by Lucia at the front desk and everyone was so nice. Breakfasts were just delicious and very nicely curated and not a huge commercial buffet slung together. The swimming pools were great and you could always get a bed. We tried the gym which was well equiped too.
Really nothing! Maybe that you couldn't really walk anywhere but that didn't bother us............
Piscinas
Mobiliario algo deteriorado
The space is big, but the facilities are generally old.
I had a very bad experience. This could have been just me, but it was an awful experience and I left 1 day into my 4 day stay. I booked the largest suite they had, expecting a 5 star experience. The room had a TV that was maybe 32" from 2010. It had no smart TV capabilities, the AC in the room did not work, the Wifi did not work.
They could have fixed all those things, but I specifically asked for a manager to come discuss with me. That did not happen. No one responded and I asked twice. I booked the stay there to relax. I wanted to have a very comfortable experience. The staff never responded with a manager, so there was no response really.
The staff at the restaurant was incredibly rude. To the point I was standing for 15 minutes waiting to ask for a table to be seated at then they sat other people in front of me.
The pool had no waitors or bars. There were no seats and no towels. I had to track someone down to find someone to get a drink order and towels and it took 20-30 minutes.
The spa itself is very old. There is one small sauna, one small steam room, and a ice dispenser. That's IT! The pools are large and full of people.
I found from the staff at reception, to lack of services, to old technologies in the room, to lack of any authority to speak to, to bad waiting and rude staff : This is VERY far from a 5 star experience.
I expected a refund, and they only provided me 50% of my stay back. Initially, they even told me I would have zero refund. No accountability on any of this.
In my experience, this was NOT a wellness stay.
If they tried to make this up to me, I would understand. But they did not!
Très bel hôtel !
Piscine adult only
Le service catastrophique
Le restaurant de tapas surgelés
This hotel has to be my least favourite on the entire island. We spent 3 months in various places but this was not the real Mallorca. It is a chain hotel of the Hyatt Group and very corporate. The Property was large but secluded and there were many pools with lots of activities although we didn’t get to do anything whilst there.
I don’t normally write bad reviews but this was awful. I booked two nights and arrived with our dog. We were presented on arrival with a whole page of dog rules which basically said the dog could not go in “any common” area had to be in a cage in the outside restaurant!! When we said we don’t have a cage and our dog is very friendly they said could reduce that as an exception if he was muzzled. I wanted to leave immediately but the receptionist asked me to stay one night and reconsider in the morning and if I still want to leave they would refund me. I did want to leave the next day as one of us had to stay with the dog in the room while the other went for breakfast and we could not use any facilities as the dog was allowed nowhere. The receptionist told me to wait in the room for her call to get the refund issued for the 2nd night and I waited three hours. It turned out they were telling me there would be a refund but head office said no. I left anyway as I had already booked elsewhere based on their previous assurances a refund would be issued and I was glad to be out of the place. This is not Mallorca! There are so many lovely authentic country fincas in Mallorca but this is not one of them, this is a corporate level hotel! It was unfortunate that there were so many things the staff said to me that were wrong and no one actually knew what was going on there. I’m not sure how they can call themselves pet friendly but I went back to my favourite dog friendly hotel on the island and didn’t regret it even though Hyatt didn’t honour their promises and refund the second night in the end and I lost quite a large sum of money and even though they were nowhere near booked out yet hey still refused the refund.
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