Crowne Plaza Milan - Malpensa Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.1 (4678 reviews)
Via Ferrarin 7 , Case Nuove , IT
+39 0331 21161

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean and comfortable rooms
Excellent restaurant
Cons:
Misleading charges for amenities
Service issues with airport shuttle
Inconsistent communication about services

Categories

Cleanliness
7.85
Some concerns about the shower not working properly and inconsistent experiences with cleanliness in terms of amenities.
Service
8.35
Most interactions mentioned friendliness; however, significant issues with shuttle service were highlighted.
Location
8.85
Convenient location for airport access, well appreciated by most guests.
Room Quality
8.35
Rooms were described as clean and comfortable, with good furnishings and soundproofing.
Amenities
7.35
Confusion regarding shuttle service charges and some amenities were not well communicated.
Value for Money
7.85
While some guests appreciated the experience, others felt some charges were misleading considering room prices.
Food and Beverage
8.35
Restaurant food quality was noted as excellent, contributing positively to the experience.
Overall Experience
7.85
Good overall, but several operational issues impacted the overall satisfaction significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:24

Property Description

High-Tech Guest Rooms

Experience modern comfort in our high-tech guest rooms equipped with satellite TV and air conditioning. Unwind after a long day of travel in a cozy space designed for your relaxation.

Health and Fitness Centre

Indulge in luxury at our health and fitness centre featuring a sauna and Turkish bath. Keep up with your wellness routine while staying with us and rejuvenate your body and mind.

Convenient Amenities

Enjoy the convenience of free private parking, Mediterranean cuisine at our restaurant, and a late-night bar. With a large secure car park and shuttle service to/from Malpensa Airport, we ensure a stress-free stay for our guests.

Book your stay at Crowne Plaza Milan Malpensa Airport for a seamless travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MXP

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 4678 reviews
Cleanliness: 7.85
Service: 8.35
Location: 8.85
Room Quality: 8.35
Amenities: 7.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 7.85
N
Nathalie • couple • fr
8
Pros:

Navette pour l’aéroport

Cons:

Je pensais l’hôtel plus proche du terminal 2 .au milieu de nulle part

2026-10-14 • via Nuitee
M
Marilia Vinhaes • family_with_children • br
8
2026-10-14 • via Nuitee
P
Pía • solo_traveller • de
10
2026-10-14 • via Nuitee
G
Geert • solo_traveller • pt
5
Close to the airport but needs refurbishing
Pros:

Near the airport. Friendly airport bus driver and restaurant staff (especially in the evening).

Cons:

The hotel got old. Rooms, bathroom, hallway etc.

2026-10-13 • via Nuitee
A
Anne • couple • us
10
Pros:

Beautiful, close to the airport and super comfy bed. Shuttle to airport

Cons:

Didn’t have a free breakfast.

2026-10-13 • via Nuitee
M
Massimo • couple • it
4
2026-10-13 • via Nuitee
J
Jayanta Kumar • extended_group • in
6
Pros:

breakfast

Cons:

location and access to airport or city

2026-10-13 • via Nuitee
T
Tómas • couple • is
9
Nice and clean with friendly staff
Pros:

Good location, excellent breakfast, good room

Cons:

We liked everything except the airport shuttle. The driver was in a very bad mood, he threw us out 750 meters from the terminal. Thank good it was not raining. We took the 11:30 shuttle 13 of Oktober.

2026-10-13 • via Nuitee
S
Salvatore • solo_traveller • it
4
Low value high prices
Pros:

They have a very good connection to the airport

Cons:

Old furniture that has visibly seen better days. Breakfast seemed ok until I found a fly had landed on my croissant. End of breakfast that I paid for. Prices are too high very little value

2026-10-13 • via Nuitee
A
Andrea • solo_traveller • us
9
Pros:

Location Shuttleservice Accomodation

Cons:

Understaffed

2026-10-12 • via Nuitee
H
Harry • solo_traveller • au
8
Pros:

Near airport
Good resturant bar

Cons:

Remote area

2026-10-12 • via Nuitee
F
Federica • solo_traveller • ae
8
Soggiorno piacevole, staff accogliente e ottimo ristorante
Pros:

Un ringraziamento speciale alla receptionist Giulia, sorridente, cordiale e molto professionale: mi ha fatto sentire benvenuta fin dal mio arrivo. Il ristorante offre una buona varietà di piatti con un ottimo rapporto qualità-prezzo, e anche il personale di sala è stato molto gentile e disponibile. Il letto era comodissimo e la camera molto silenziosa, perfetta per riposare. La navetta è stata puntuale, un grande vantaggio vicino all’aeroporto. Colazione davvero ricca e varia, con un cappuccino buonissimo nonostante sia fatto con macchine automatiche.

Cons:

In bagno c’era la vasca invece di una doccia walk-in, che avrei trovato più pratica e comoda.

Assolutamente null'altro di negativo.

2026-10-12 • via Nuitee
Y
yochil1957 • solo_traveller • il
8
2026-10-11 • via Nuitee
L
Luigi • solo_traveller • it
8
Pros:

Hotel gradevole e classico. Camera comoda e ben Condizionata. Colazione varia e disponibile al mattino presto.

2026-10-11 • via Nuitee
A
Anne-Laure • extended_group • fr
9
Pros:

Très bon rapport qualité prix à proximité de l’aéroport

2026-10-10 • via Nuitee
P
Peder • extended_group • no
10
2026-10-10 • via Nuitee
A
Anais • solo_traveller • fr
8
Pros:

Chambre propre et spatieuse

Cons:

Assez éloigné du centre ville et mal desservi en transport en commun
Obligé de retourner à l’aéroport pour aller dans le centre de Milan

2026-10-09 • via Nuitee
P
Patricia • couple • br
1
Estadia Repugnante.
Pros:

Não gostei de nada.

Cons:

Hotel muito antigo, precisa urgente de uma reforma. O cano da pia do banheiro tinha um furo e cada vez que se ligava a torneira da pia, inundava o banheiro. As paredes do quarto sujas e manchadas, quarto muito empoeirado. Os corredores do hotel tem cheiro de mofo.
O preço da diária altíssima para o que oferece. Péssimo café da manhã. Eu e meu marido nos hospedamos neste hotel pq tínhamos um voo na manhã seguinte no aeroporto de Malpenza, que é próximo do Hotel. Pior hotel que já fiquei na minha vida!

2026-10-08 • via Nuitee
H
Hugh • solo_traveller • gb
10
2026-10-08 • via Nuitee
Y
Yurii • couple • ru
8
2026-10-08 • via Nuitee