Crowne Plaza Milan - Malpensa Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.1 (4468 reviews)
Via Ferrarin 7 , Case Nuove , it

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean and comfortable rooms
Excellent restaurant
Cons:
Misleading charges for amenities
Service issues with airport shuttle
Inconsistent communication about services

Categories

Cleanliness
7.85
Some concerns about the shower not working properly and inconsistent experiences with cleanliness in terms of amenities.
Service
8.35
Most interactions mentioned friendliness; however, significant issues with shuttle service were highlighted.
Location
8.85
Convenient location for airport access, well appreciated by most guests.
Room Quality
8.35
Rooms were described as clean and comfortable, with good furnishings and soundproofing.
Amenities
7.35
Confusion regarding shuttle service charges and some amenities were not well communicated.
Value for Money
7.85
While some guests appreciated the experience, others felt some charges were misleading considering room prices.
Food and Beverage
8.35
Restaurant food quality was noted as excellent, contributing positively to the experience.
Overall Experience
7.85
Good overall, but several operational issues impacted the overall satisfaction significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:24

Property Description

High-Tech Guest Rooms

Experience modern comfort in our high-tech guest rooms equipped with satellite TV and air conditioning. Unwind after a long day of travel in a cozy space designed for your relaxation.

Health and Fitness Centre

Indulge in luxury at our health and fitness centre featuring a sauna and Turkish bath. Keep up with your wellness routine while staying with us and rejuvenate your body and mind.

Convenient Amenities

Enjoy the convenience of free private parking, Mediterranean cuisine at our restaurant, and a late-night bar. With a large secure car park and shuttle service to/from Malpensa Airport, we ensure a stress-free stay for our guests.

Book your stay at Crowne Plaza Milan Malpensa Airport for a seamless travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MXP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 4468 reviews
Cleanliness: 7.85
Service: 8.35
Location: 8.85
Room Quality: 8.35
Amenities: 7.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 7.85
L
Licia • couple • it
4
Il posto più triste del mondo! Caro per niente
Pros:

Niente

Cons:

Tutto

2026-07-18 • via Nuitee
C
Christopher John • extended_group • gb
8
Convenient location for airport, clean room with good air con
Pros:

Close to Malpensa airport, very good breakfast. Room very clean and comfortable bed. Very friendly staff

Cons:

Service for food and drinks at the bar very slow also some menu items not available

2026-07-18 • via Nuitee
C
Claire • family_with_children • ae
5
Pros:

Location was great and rooms were clean. Staff we’re also very friendly

Cons:

Wills were really thin so rooms were quite noi su. Also there is one light that stays on all night which i food challenging for sleep

2026-07-18 • via Nuitee
N
Nicoleta Florentina • solo_traveller • it
9
Pros:

Molto accogliente e gentilissimi

Cons:

Avevo chiesto di pagare per due notti causa sciopero nell'aeroporto e mi sono trovata un giorno dopo che dovevo lasciare la camera
Alla fine ho dovuto pagare un'altro giorno.

2026-07-18 • via Nuitee
C
CHING YUAN • extended_group • tw
8
2026-07-18 • via Nuitee
G
G. F. • solo_traveller • it
8
Albergo comodo e funzionale
Pros:

Straordinaria posizione per i viaggiatori, navetta sempre disponibile, ordine e pulizia, gentilezza del personale.

Cons:

Nella sala da pranzo in cuii ho cenato ho ordinato un piatto di risotto che non mi è molto piaciuto. Tenendo conto dei prezzi sulla carta la cucina dovrebbe fare di più.

2026-07-18 • via Nuitee
A
Afrah • family_with_children • sa
9
شكراً لكم
Pros:

نظيف واثاث جديد ومرافق نظيفة

Cons:

لا شيء لكن اردت وزن الشنطة ولم يكن معي نقدا طلبت ادفع بالبطاقة رفضو كانت مشكلة بالنسبة لي اتمنى ان يكون هناك مرونة اكثر في التعامل

2026-07-17 • via Nuitee
L
linda • solo_traveller • gb
9
2026-07-17 • via Nuitee
N
Nimrod • solo_traveller • il
8
2026-07-17 • via Nuitee
B
Binyamin • couple • il
9
Pros:

הכל חוץ מהמיקום

Cons:

המיקום

2026-07-17 • via Nuitee
F
Faiz • solo_traveller • sa
10
Great place to stay in
Pros:

Receptionist staff are very helpful and professional

Cons:

Nothing

2026-07-16 • via Nuitee
N
NAWAF • solo_traveller • sa
8
2026-07-16 • via Nuitee
A
ayelet • extended_group • il
8
2026-07-15 • via Nuitee
M
Merav • family_with_children • il
9
2026-07-15 • via Nuitee
H
Hans Erik • couple • no
7
Greit hotell for en kjapp overnatting
Pros:

Fint inne, godt inntrykk ved ankomst innendørs. Hyggelig personale

Cons:

Ser jo litt bombet ut på utsiden men det ordnet seg så fort en kom inn. Helt ok hotell til en grei pris.

2026-07-15 • via Nuitee
J
Jacob • family_with_children • gb
8
Pretty good
Pros:

Staff was friendly and nice breakfast

Cons:

The rooms was quite dated for a 4 star hotel

2026-07-15 • via Nuitee
J
Jennifer • solo_traveller • us
4
2026-07-14 • via Nuitee
B
Brittany • solo_traveller • it
10
2026-07-14 • via Nuitee
L
Luca • couple • it
6
Medium quality airport hotel
Pros:

Location near the airport
Airport shuttle

Cons:

Pulizia approssimativa
Camere vecchie

2026-07-13 • via Nuitee
M
Muhammad Farhan • couple • gb
6
2026-07-13 • via Nuitee