Crowne Plaza Milan - Malpensa Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.1 (4678 reviews)
Via Ferrarin 7 , Case Nuove , IT
+39 0331 21161

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean and comfortable rooms
Excellent restaurant
Cons:
Misleading charges for amenities
Service issues with airport shuttle
Inconsistent communication about services

Categories

Cleanliness
7.85
Some concerns about the shower not working properly and inconsistent experiences with cleanliness in terms of amenities.
Service
8.35
Most interactions mentioned friendliness; however, significant issues with shuttle service were highlighted.
Location
8.85
Convenient location for airport access, well appreciated by most guests.
Room Quality
8.35
Rooms were described as clean and comfortable, with good furnishings and soundproofing.
Amenities
7.35
Confusion regarding shuttle service charges and some amenities were not well communicated.
Value for Money
7.85
While some guests appreciated the experience, others felt some charges were misleading considering room prices.
Food and Beverage
8.35
Restaurant food quality was noted as excellent, contributing positively to the experience.
Overall Experience
7.85
Good overall, but several operational issues impacted the overall satisfaction significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:24

Property Description

High-Tech Guest Rooms

Experience modern comfort in our high-tech guest rooms equipped with satellite TV and air conditioning. Unwind after a long day of travel in a cozy space designed for your relaxation.

Health and Fitness Centre

Indulge in luxury at our health and fitness centre featuring a sauna and Turkish bath. Keep up with your wellness routine while staying with us and rejuvenate your body and mind.

Convenient Amenities

Enjoy the convenience of free private parking, Mediterranean cuisine at our restaurant, and a late-night bar. With a large secure car park and shuttle service to/from Malpensa Airport, we ensure a stress-free stay for our guests.

Book your stay at Crowne Plaza Milan Malpensa Airport for a seamless travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MXP

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 4678 reviews
Cleanliness: 7.85
Service: 8.35
Location: 8.85
Room Quality: 8.35
Amenities: 7.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 7.85
Y
Yazeed • solo_traveller • sa
1
2026-09-19 • via Nuitee
J
James • couple • us
9
2026-09-19 • via Nuitee
I
ISHIKAWA • solo_traveller • gb
10
2026-09-19 • via Nuitee
B
Brenda • solo_traveller • us
10
Pros:

Proximity to airport, breakfast buffet, handicap accessible room

Cons:

Airport noise

2026-09-19 • via Nuitee
F
Filomeno • extended_group • it
8
2026-09-19 • via Nuitee
S
Simona • couple • it
9
Pros:

Perfetto per dormire ed essere in aeroporto la mattina in pochissimi minuti. Dà il sevizio di parking lunga sosta e navetta per aeroporto. Al ritorno puntuali nel farci prelevare e gentili.

2026-09-19 • via Nuitee
G
Gaya • couple • il
6
Pros:

מיקום טוב יש מסעדה ממש מספיק בשביל לינה לאחר טיסה .

Cons:

כל האיזור שם של המלונות עוךה 25 יורו בשביל להגיע מהשדה וזה 4 דדות נסיעה אנחנו הגענו בלוח זמנים שבדיוק לא הייתה את הסעת המלון וזה עלה לנו ביוקר . חשוב לבדוק לפני

2026-09-19 • via Nuitee
E
Edina • couple • au
6
It certainly felt like a rip off - lesson learned.
Pros:

Probably the lobby area. It really made the first impression of a very nicely kept hotel.

Cons:

The smell of the corridor where room 333 is? I can’t even begin to describe but definitely nauseating. The mirror in our bathroom was, for some weird reason, hot, literally anything (hooks, mirror, etc) fixed on the bathroom wall was hanging on by a thread, the shower curtain was yellow/brown at the bottom.

2026-09-18 • via Nuitee
T
Tamara • couple • au
9
Great option for overnight stay
Pros:

Great for an overnight stay before flying. Dinner and breakfast were great. Very basic and functional gym, and sauna was good to fill in some time . Friendly and helpful staff

Cons:

Nothing - was great

2026-09-18 • via Nuitee
A
Ayala • couple • il
9
2026-09-17 • via Nuitee
Y
Young • solo_traveller • us
9
2026-09-17 • via Nuitee
J
John • solo_traveller • us
10
2026-09-16 • via Nuitee
M
Mihaela • solo_traveller • kw
7
Disappointement
Pros:

There is nothing particularly noteworthy.

Cons:

The front desk staff were totally indifferent. I called to ask for a shuttle bus, and they told me it would arrive in 5 minutes. After 40 minutes, I called to ask again, and they gave the same answer: 5 minutes. After a while, I got a cab to go to the hotel. When I expressed my frustration and disappointment, the only answer was, 'We are sorry.' we don't know what happened...
I used to stay in Tribe Malpensa, I totally regret my decision to pick Crown plaza this time.

2026-09-16 • via Nuitee
G
gabay • solo_traveller • il
7
2026-09-16 • via Nuitee
A
Anna • solo_traveller • za
10
2026-09-16 • via Nuitee
S
S-que • solo_traveller • ee
10
Pros:

Tuba oli kena ja puhas, hea dušš ja vann, vajaminevad asjad. Suvel väga vajalik konditsioneer olemas. Isegi väike nö kööginurgake veekeedukannu, kohvi ja teega, pluss kohvikoor. Hea valikuga rootsi laud hommikusöögiks. Restorani oleksin tahtnud külastada, ent olin vaid ühe öö. Veidi pikema jalutuskäigu kaugusel Case Nuove bussipeatusest, ent hotellil on ka shuttle. Sain päevaks pagasi hotelli jätta, mis oli suurepärane.

Cons:

Minu jaoks oli natuke liiga kõrge padi.

2026-09-15 • via Nuitee
P
Patricio • couple • au
10
Pros:

Staff very professional… the young in th bar was excellent

2026-09-15 • via Nuitee
L
Lawrence • couple • us
10
Glad close to the airport
Pros:

Close to the airport

Cons:

Far away from downtown

2026-09-15 • via Nuitee
S
Serena • couple • it
10
Ottimo
Pros:

Ottimo per chi deve andaste a Malpensa.
Personale cordiale e camere grandi.
Letto super gigante.
Colazione top.

2026-09-15 • via Nuitee
W
WAKIL • solo_traveller • in
9
2026-09-14 • via Nuitee