Crowne Plaza Milan - Malpensa Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.1 (4406 reviews)
Via Ferrarin 7 , Case Nuove , it
+39033121161

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean and comfortable rooms
Excellent restaurant
Cons:
Misleading charges for amenities
Service issues with airport shuttle
Inconsistent communication about services

Categories

Cleanliness
7.85
Some concerns about the shower not working properly and inconsistent experiences with cleanliness in terms of amenities.
Service
8.35
Most interactions mentioned friendliness; however, significant issues with shuttle service were highlighted.
Location
8.85
Convenient location for airport access, well appreciated by most guests.
Room Quality
8.35
Rooms were described as clean and comfortable, with good furnishings and soundproofing.
Amenities
7.35
Confusion regarding shuttle service charges and some amenities were not well communicated.
Value for Money
7.85
While some guests appreciated the experience, others felt some charges were misleading considering room prices.
Food and Beverage
8.35
Restaurant food quality was noted as excellent, contributing positively to the experience.
Overall Experience
7.85
Good overall, but several operational issues impacted the overall satisfaction significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:24

Property Description

High-Tech Guest Rooms

Experience modern comfort in our high-tech guest rooms equipped with satellite TV and air conditioning. Unwind after a long day of travel in a cozy space designed for your relaxation.

Health and Fitness Centre

Indulge in luxury at our health and fitness centre featuring a sauna and Turkish bath. Keep up with your wellness routine while staying with us and rejuvenate your body and mind.

Convenient Amenities

Enjoy the convenience of free private parking, Mediterranean cuisine at our restaurant, and a late-night bar. With a large secure car park and shuttle service to/from Malpensa Airport, we ensure a stress-free stay for our guests.

Book your stay at Crowne Plaza Milan Malpensa Airport for a seamless travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MXP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 4406 reviews
Cleanliness: 7.85
Service: 8.35
Location: 8.85
Room Quality: 8.35
Amenities: 7.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 7.85
A
Antonella • couple • it
10
2026-07-04 • via Nuitee
Y
YUGO • couple • jp
8
設備の揃った大規模エアポートホテル
Pros:

・レパートリーの多い朝食。卵料理はオーダーができる。
・無料の空港〜ホテル間のシャトルバスがある。
・ジムやトルコ風呂、サウナがある。
・スタッフが丁寧でフレンドリー。

Cons:

・シャトルがあるとはいえ場所が悪いです。空港からはかなり距離があります。
・周辺に何もない。
・規模と比較してレセプションの人数が少なく、チェックイン、アウトでかなり混み合った。

2026-07-04 • via Nuitee
E
Eric • couple • it
9
Hotel strategico e di qualità
Pros:

Posizione strategica vicino l’aeroporto, personale cordiale , buona colazione e camere spaziose

2026-07-04 • via Nuitee
M
mark • family_with_children • us
6
Less than stellar.
Cons:

We were put in room right behind bar on 1st floor despite front desk knowing we were checking out at 4:30am. There was sewer gas smell coming from drain in bathroom. Charging $10/person per way for 5 min shuttle to airport is egregious when all your business is from the airport. Shuttle should be free.

2026-07-04 • via Nuitee
I
Iuliia • solo_traveller • ru
10
Will be back if will come to Milano again :)
Pros:

It exceeded my expectations! Super staff, everyone! Amazingly clean, no damages, super breakfast, super shuttle service, I would put 5 stars to hotel:)
Love from Iceland 🇮🇸

Cons:

Just add one-time slippers;)

2026-07-04 • via Nuitee
H
Hildur • family_with_children • is
7
2026-07-04 • via Nuitee
A
Andrea • solo_traveller • es
7
2026-07-04 • via Nuitee
G
Gary • solo_traveller • us
9
2026-07-04 • via Nuitee
P
Peter • couple • au
9
I would recommend this hotel.
Pros:

Lovely staff and dinner was nice. Shuttle to the airport in the morning was great.

2026-07-03 • via Nuitee
E
EMMA • extended_group • es
7
2026-07-02 • via Nuitee
D
Deborah • solo_traveller • ch
8
2026-07-02 • via Nuitee
M
Mackenzie • couple • au
8
Pros:

Nice and modern

Cons:

A bit difficult to get to from the airport. You have to call them to organise the shuttle to pick you up which is not possible if you are travelling from overseas and don’t have ability to make calls

2026-07-02 • via Nuitee
B
beachfamilytravels • solo_traveller • gb
8
2026-07-02 • via Nuitee
S
Scott • solo_traveller • nz
8
Pros:

Good shuttle connection

2026-07-01 • via Nuitee
B
Beniamino • solo_traveller • it
9
Pros:

Struttura eccellente. Logstica ottimale per chi deve transitare su MXP, dotata di servizio navetta comodo ed a prezzo ragionevole. Staff gentile e servizio cucina di buon livello.

Cons:

Tutto assolutamente adeguato. Volendo cercare il pelo nell'uovo, avrei apprezzato trovare le solite ciabattine in camera,

2026-07-01 • via Nuitee
A
Alessandro Nicola • couple • it
7
2026-07-01 • via Nuitee
A
Arianna • solo_traveller • it
9
2026-06-30 • via Nuitee
F
FRANCESCO • solo_traveller • it
7
2026-06-30 • via Nuitee
N
neha • couple • in
8
Good hotel to catch a flight from Milan airport
Pros:

Location was close to airport , shuttle service for 5 euros per person .

Cons:

Nothing

2026-06-30 • via Nuitee
H
HESSAM • couple • om
7
Pros:

Just near to airport

Cons:

It wasn’t clean and comfortable
Just it’s good for a night stay and not more

2026-06-29 • via Nuitee