Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Spacious rooms
Great breakfast variety
Cons:
Air conditioning issues
High prices

Categories

Cleanliness
9.14
Some guests reported issues with room temperature and aircon functionality.
Service
10
Guests praised the staff for their polite and attentive service.
Location
10
The hotel is well-located near the lake and key attractions.
Room Quality
9.61
Rooms are spacious but some concerns about temperature control.
Amenities
10
Great facilities including a large pool and breakfast options.
Value for Money
9.65
Some guests felt the prices were a bit high relative to the overall experience.
Food and Beverage
10
Breakfast was noted as exceptional with a variety of options.
Overall Experience
10
Overall, guests had a very positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:04

Property Description

Luxurious Accommodations:
Experience a stay in the stylish rooms of Crowne Plaza Suzhou, offering stunning views of Jinji Lake. Each room is equipped with modern amenities to ensure a comfortable and relaxing stay.

Relaxation and Recreation:
Indulge in ultimate relaxation at the hotel's spa, take a dip in the indoor or outdoor pool, or unwind in the sauna rooms. Stay active at the fitness centre or explore the scenic surroundings for a rejuvenating experience.

Culinary Delights:
Savor a culinary journey with 5 dining options, including Chinese, Asian, International, Cantonese, and Japanese cuisines. From the diverse menu at Sun Seeker to the authentic flavors at Wasabi Restaurant, there's something to satisfy every palate.

Book your stay at Crowne Plaza Suzhou for a luxurious retreat amidst the beauty of Jinji Lake.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 350 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 240 reviews
Cleanliness: 9.14
Service: 10
Location: 10
Room Quality: 9.61
Amenities: 10
Value for Money: 9.65
Food and Beverage: 10
Overall Experience: 10
M
Matteo • solo_traveller • it
10
2026-06-12 • via Nuitee
Z
zhenyu • couple • hk
9
Pros:

Very convenient and best location

Cons:

Toilet looks clean but has odd smell.

2026-06-12 • via Nuitee
J
José Manuel • couple • es
9
2026-06-07 • via Nuitee
L
linyan • family_with_children • de
10
Wir werden gerne nochmals dort wohnen
Pros:

Service war super, und alles ist sauber

2026-06-06 • via Nuitee
M
Marco • extended_group • it
6
Non tornerei
Pros:

Posizione molto comoda , hotel che andrebbe svecchiato , arredi tappezzerie e sanitari visibili che sono datati

Cons:

Pulizia migliorabile , inglese non un granché parlato e compreso dal personale dell’hotel da un 5 stelle mi aspetto decisamente un altro servizio e livello hotel

2026-06-06 • via Nuitee
K
Kok Pheng • solo_traveller • sg
9
A spacious property with an expansive lake view.
Pros:

Spaciousness defines the property, be it the room, dining venues, lobby, etc. It is also clean and comfy with a resort feel. The lake view is expansive, and the neighbourhood is nice and walkable with many restaurants nearby. The hotel staff is attentive, and housekeeping is thorough.

Cons:

Nil.

2026-06-04 • via Nuitee
W
Wei • extended_group • ca
9
Pros:

挺好小贵

2026-05-28 • via Nuitee
Y
Yuchou Huang • solo_traveller • us
10
Pros:

Facility and equipment and services.

2026-05-27 • via Nuitee
O
orsolya • solo_traveller • gb
10
2026-05-25 • via Nuitee
S
Sayed • solo_traveller • au
10
2026-05-23 • via Nuitee
L
Lianto • family_with_children • id
9
2026-05-21 • via Nuitee
D
Dominik • extended_group • at
10
2026-05-20 • via Nuitee
S
sigal • solo_traveller • il
10
Pros:

Staf was amazing and helpful, great view, close to a shoping center, great breakfast

2026-05-18 • via Nuitee
斌洙 • family_with_children • cn
9
2026-05-17 • via Nuitee
L
Lineke • solo_traveller • nl
9
Heerlijk verblijf
Pros:

Goede kamer, heerlijk bed. Supervriendelijk personeel. Bij het ontbijt kom je echt niets te kort.

Cons:

N/A

2026-05-15 • via Nuitee
S
Saubhagya • solo_traveller • nl
9
2026-05-14 • via Nuitee
S
Saubhagya • solo_traveller • nl
9
2026-05-14 • via Nuitee
A
Anna • couple • fr
9
2026-05-14 • via Nuitee
X
Xiaomei • extended_group • au
9
Great location next to the lake and staff are friendly and great service
Pros:

Location and friendly staff

Cons:

None

2026-05-07 • via Nuitee
G
Gail • couple • au
10
2026-05-04 • via Nuitee