Crowne Plaza Manila Galleria by IHG

Hotels
•
IHG
8.9 (120 reviews)
Ortigas Avenue, Corner, Asian Development Bank Ave. (ADB), Pasig, Manila, 1100 , Pasig , PH
+63 2 8790 3100

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Facilities

Elevator
Fitness facilities
ATM/banking
Gift shops or newsstand
Shopping on site
Conference space
Golfing nearby
Bicycle rentals nearby
Internet access in public areas - surcharge
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Central location with direct mall access
Friendly, responsive staff
Comfortable, well-maintained rooms
Excellent breakfast
Well-equipped gym
Cons:
Occasional cleanliness issues (cockroach reported, bathroom leak)
Pool closure during some stays
Some dining options perceived as bland and expensive
Gym overcrowded in early mornings

Categories

Cleanliness
7.8
Most guests note the property is maintained and clean, but a reported large cockroach in one bathroom and a leaking sink lowered confidence in housekeeping for some stays.
Service
9.9
Consistently praised staff: described as very friendly, respectful and responsive with multiple mentions of excellent housekeeping and standout staff (e.g., Breakfast Ambassador Mike).
Location
10
Very strong: repeatedly highlighted as central, on top of a mall, near MRT and transport, close to airport and medical facilities — excellent convenience and accessibility.
Room Quality
9
Rooms frequently described as comfortable, spacious and modern; isolated issues (cockroach, sink leak) produced one negative report but overall room quality is high.
Amenities
8.6
Mixed: gym is well equipped but can be overcrowded in mornings; pool closure disappointed some guests though shuttle to a nearby pool was provided.
Value for Money
8.2
Mixed perceptions: many guests report good value and repeat stays, but others flagged spendy charges (expensive buffet/child meal, early check-in fees) that reduced perceived value.
Food and Beverage
8.1
Breakfast receives strong praise (called amazing), while other food options received criticism for blandness and high buffet pricing — overall mixed but leaning positive for breakfast.
Overall Experience
9.6
Generally very positive overall with multiple 'fantastic' and repeat-guest endorsements; a few operational issues (pool closure, occasional cleanliness problems) tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Luxurious Spa and Dining Options - Indulge in onsite massages, facials, and gourmet international cuisine at Seven Corners restaurant. Treat yourself to 24-hour room service and unwind at the bar or poolside with a drink.

Top-Notch Amenities - Enjoy complimentary Wi-Fi, concierge services, and a business center. Take advantage of the limo service, express check-out, and event spaces available at the hotel.

Prime Location for Shopping and Leisure - Stay at the centrally located Crowne Plaza Manila Galleria, steps away from Robinsons Galleria Mall and EDSA Shrine. Explore nearby attractions like SM Megamall and Greenhills Shopping Center. Book now for an unforgettable experience.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

8.9
Based on 120 reviews
Cleanliness: 7.8
Service: 9.9
Location: 10
Room Quality: 9
Amenities: 8.6
Value for Money: 8.2
Food and Beverage: 8.1
Overall Experience: 9.6
E
Elmer Francisco • partner
6
Pros:

The poor service was because staff was lacking.
Food are so bland . It was bad.

2025-09-23 • via Nuitee
E
Eirik
8
Good business hotel
Pros:

Ok business hotel but nothing special. The gym was well equipped but overcrowded early in the morning.

2025-08-21 • via Nuitee
P
Patrick
10
Pros:

We always stay at this property in Manila for the shopping and proximity to the medical facilities and airport.

2025-08-05 • via Nuitee
F
Felix Ray
10
Pros:

Excellent overall.

2025-07-31 • via Nuitee
T
Thomas Joseph • family
10
Pros:

Very friendly, respectful & responsive staff.

2025-07-13 • via Nuitee
R
Ruel • family
10
Pros:

The hotel's location is very central to Metro Manila. 10 mins walk to MRT station and easy accesible to taxi/cab. Robinsons Galleria Mall shopping centre is just below the hotel. The property is maintained well, clean, and all staff are courteous and helpful.

2025-07-08 • via Nuitee
R
Randy • partner
10
Pros:

This is the second time I have stayed here and will likely not be the last. Mike as the Breakfast Ambassador is AWESOME!!! The housekeeping staff, the restaurant staff are amazing. I was always greeted with a big smile. I feel very much at home here and consider it a wonderful choice.

2025-07-01 • via Nuitee
M
Maria Mercedes
10
Fantastic
Pros:

"This is a fantastic hotel. Our rooms were very comfortable. The hotel is convenient to the mall as well as transportation. I only wish we could have stayed longer than just one night.

2025-06-26 • via Nuitee
G
Gwyn
10
Pros:

The hotel sits on top ofa mall. Pretty convenient.

2025-06-20 • via Nuitee
J
Jens
10
Pros:

Good

2025-06-12 • via Nuitee
R
Reina Vi • partner
10
Pros:

Accessibility to mall, Staff friendliness

2025-06-12 • via Nuitee
D
Dennis • partner
10
Pros:

Beautiful place, spendy and early check-in was excessive.
Not sure if company get money or the front desk??

2025-06-10 • via Nuitee
N
Natalie
10
Pros:

Home away from home in the Philippines. Amazing breakfast just sad pool was closed though they provided shuttles to a nearby place

2025-06-07 • via Nuitee
L
Lauro • partner
10
Pros:

Proximity

2025-06-06 • via Nuitee
A
Arleta
10
Pros:

Staffs are professional. Rooms are spacious, clean and quiet. Lobby is not crowded. Location is convenient as it’s near a mall with lots of option where to eat and shop. Edsa Shrine (church) is walkable. Will definitely recommend to friends and family.

2025-05-31 • via Nuitee
L
Lauro • partner
10
Pros:

Convenience

2025-05-26 • via Nuitee
E
Eddie • family
10
Pros:

location

2025-05-21 • via Nuitee
T
Theodore E
10
Best Hotel in Manila
Pros:

Great place to stay when in Manila. The mall is connected to the hotel. Great place to shop and eat. My family have stayed there many times . I highly recommend this hotel. Great value and service.

2025-05-19 • via Nuitee
P
paul
4
Pros:



My wife and I recently had the opportunity to stay at the Crowne Plaza Manila, and unfortunately, our experience was marred by a few issues. While the hotel's location is convenient and the rooms are comfortable, there were several aspects that fell short of our expectations.

The room we received was average, with a notable exception - a large cockroach in the bathroom. This was a major turn-off and made us question the hotel's cleanliness standards. The sink in the bathroom also had a significant leak when in use, which was not only inconvenient but also a safety concern.

We were also disappointed with the dinner options at the hotel's restaurant, which was marketed as a buffet. The prices were steeper than we had anticipated, especially considering there were four of us in total. The child's meal was particularly expensive, at PHP 11,000 total which was a surprise

Despite these issues, the hotel's staff were friendly and helpful, and the room's amenities were modern and clean. The hotel's location is also convenient, with many dining and shopping options within walking distance.

I was also upset that the pool closer was not told at time of booking

2025-04-18 • via Nuitee
M
Melvin John
10
Pros:

Great staff and comfortable room after a long day if work. Will for sure stay the next time I'm in for work.

2025-04-16 • via Nuitee