Holiday Inn Norwich City by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.5 (3138 reviews)
Carrow Road , Norwich , gb

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Some issues with cleanliness
Inconsistent restaurant service

Categories

Cleanliness
7.83
Some reviews mention cleanliness positively, but also highlight the need for updates and issues like mouldy grout.
Service
9.3
The staff received praise for being friendly and helpful, although efficiency in the restaurant was questioned.
Location
9.34
Multiple reviews comment on the great location, particularly for accessing nearby attractions.
Room Quality
7.79
Rooms are generally comfortable and spacious, but several mentions of outdated decor and noise from heating.
Amenities
8.82
Generally good amenities, though some negative comments about parking fees and restaurant service.
Value for Money
8.78
While some feel value is high due to the location and service, others highlighted issues affecting perceived value.
Food and Beverage
7.33
Mixed feedback on food quality and timely service; some reviews have significant complaints about the restaurant.
Overall Experience
8.8
Despite some concerns, the overall sentiment indicates satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:07

Property Description

Convenient Location
Located adjacent to Norwich City Football Club, our modern hotel is just a 10-minute drive from the city centre and train station, and 5 miles from Norwich International Airport.

Comfortable Accommodation
Enjoy spacious, air-conditioned rooms equipped with an LCD TV, desk, and internet access for your convenience.

Fantastic Amenities
Indulge in our mini gym, dine at the on-site restaurant offering delicious dinner and breakfast options, unwind at the lounge bar with light meals, and stay connected with free Wi-Fi throughout the hotel.

Experience exceptional service at Holiday Inn Norwich City and explore nearby attractions like Norwich Cathedral, the castle, shopping areas, and entertainment complexes. Book now to secure your stay with us!

Important information:

Up to 2 children aged 17 and under can stay for free when sharing a room with up to 2 adults if suitable accommodations is available.

Children aged 12 and under are offered breakfast free of charge and free lunch & dinner can be taken from the children's menu. This is when accompanied by at least 1 adult taking at least 1 main course from a full-priced table d'hote or à la carte menu.

Please note that parking spaces are located in the Football Club Car Park for a cost of GBP 6.95 per space per night. Spaces are limited and are on a first-come, first-served basis.

Please note that while we are a pet friendly hotel, in the interest of Food Safety, no pets are permitted in any of the dining spaces of the hotel, including but not limited to the Bar, Lounge, or Restaurant. Pets cannot be left in the rooms for long periods of time and must be accompanied as much as possible throughout the stay.

Guide Dogs are permitted in the dining spaces of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NWI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs GBP 6.95 per day.

Location

Guest Reviews

8.5
Based on 3138 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
D
Denise • couple • gb
8
2026-06-13 • via Nuitee
S
Shoaib • solo_traveller • gb
9
2026-06-13 • via Nuitee
E
Emma-Clare • solo_traveller • gb
10
stayed for one night was accommodating for late check in and great cosy large room for very cheap
Pros:

Very comfortable, close to the local train station staff were lovely

2026-06-12 • via Nuitee
P
Paul • extended_group • gb
5
Pleasant enough but a bit pricey.
Pros:

For what I paid for one night I expected a little more. Yes the hotel was clean and friendly as I would expect. However, The pillows on the bed were not comfortable at all. The bathroom could do with a reseal. There was black mold around the bath. The breakfast was as expected, but some cooked items had been sat for a while.

2026-06-12 • via Nuitee
C
Cheryl • couple • za
9
good value for money
Pros:

Rooms and beds were great and the breakfast was super

Cons:

room service was slow

2026-06-11 • via Nuitee
P
Paul • solo_traveller • gb
10
2026-06-11 • via Nuitee
J
Julie • extended_group • gb
10
Perfect
Pros:

The hotel was spotless and so clean room was lovely and the breakfast was realy nice all fresh and hot food would definitely stay at this hotel again

Cons:

We had no complaints or issues

2026-06-11 • via Nuitee
A
Antonia • solo_traveller • gb
8
Great value nd would recommend.
Pros:

Lovely room. Used the mini gym which was great. Comfy bed. Lovely lobby area.

Cons:

Annoying that have to pay for parking and quite expensive really.

2026-06-10 • via Nuitee
A
Allaway • solo_traveller • ca
7
2026-06-09 • via Nuitee
P
Paul • extended_group • gb
8
Book last minute at a good price for 2 touring cyclists
Pros:

hotel very clean and tidy. Room large enough to allow storage of 2 cycles

Cons:

Pool and Spa would have been nice

2026-06-09 • via Nuitee
A
Angus • solo_traveller • au
9
Clean and comfortable hotel in a good location.
Pros:

Clean and comfortable. Good IHG standard

Cons:

Nothing really. All good

2026-06-09 • via Nuitee
S
Simon • extended_group • gb
10
Perfect in every way
Pros:

Incredible staff

Cons:

Love it all

2026-06-09 • via Nuitee
R
Robbi • couple • gb
8
Tad pricey, but would stay again
Pros:

Fantastic location, friendly staff. Had everything you needed and was incredibly quiet.
Bill was a standout member if staff, too service both on the bat and at checkout.

Cons:

Expensive, and some parts of the room looking a little worn and in need of upkeep

2026-06-08 • via Nuitee
G
Gary • extended_group • gb
8
Pros:

Quiet comfortable room.

Cons:

Reception staff don’t greet you when you approach the desk. I stood there twice (once on arrival and once time because the room key had been cancelled) while they were absorbed in whatever they were doing on their screens.

2026-06-08 • via Nuitee
J
jayne • family_with_children • gb
8
Pros:

Everything was good .Breakfast was nice it was all hot and a good choice including choice of ceral and pastries and fruit

2026-06-08 • via Nuitee
C
Christian • solo_traveller • gb
10
2026-06-08 • via Nuitee
F
Frances • solo_traveller • ie
8
Pros:

Good location, nice room

Cons:

Expensive for the quality of hotel

2026-06-08 • via Nuitee
C
Carl • solo_traveller • gb
10
2026-06-08 • via Nuitee
G
Greg • solo_traveller • gb
6
It did the job but it wasn’t great. I hardly slept and the shower was awful
Pros:

It was perfect for what I needed with regards to the location. The breakfast was also very nice with a good selection.

Cons:

Uncomfortable bed with lumpy pillows. Leaking shower. Hard to control pressure and temperature. Doors slamming in the hallway.

2026-06-08 • via Nuitee
J
Jakes • solo_traveller • gb
8
2026-06-07 • via Nuitee