Holiday Inn Norwich City by IHG

Hotels
Holiday Inn Hotels & Resorts
8.5 (3182 reviews)
Carrow Road , Norwich , gb

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Some issues with cleanliness
Inconsistent restaurant service

Categories

Cleanliness
7.83
Some reviews mention cleanliness positively, but also highlight the need for updates and issues like mouldy grout.
Service
9.3
The staff received praise for being friendly and helpful, although efficiency in the restaurant was questioned.
Location
9.34
Multiple reviews comment on the great location, particularly for accessing nearby attractions.
Room Quality
7.79
Rooms are generally comfortable and spacious, but several mentions of outdated decor and noise from heating.
Amenities
8.82
Generally good amenities, though some negative comments about parking fees and restaurant service.
Value for Money
8.78
While some feel value is high due to the location and service, others highlighted issues affecting perceived value.
Food and Beverage
7.33
Mixed feedback on food quality and timely service; some reviews have significant complaints about the restaurant.
Overall Experience
8.8
Despite some concerns, the overall sentiment indicates satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:07

Property Description

Convenient Location
Located adjacent to Norwich City Football Club, our modern hotel is just a 10-minute drive from the city centre and train station, and 5 miles from Norwich International Airport.

Comfortable Accommodation
Enjoy spacious, air-conditioned rooms equipped with an LCD TV, desk, and internet access for your convenience.

Fantastic Amenities
Indulge in our mini gym, dine at the on-site restaurant offering delicious dinner and breakfast options, unwind at the lounge bar with light meals, and stay connected with free Wi-Fi throughout the hotel.

Experience exceptional service at Holiday Inn Norwich City and explore nearby attractions like Norwich Cathedral, the castle, shopping areas, and entertainment complexes. Book now to secure your stay with us!

Important information:

Up to 2 children aged 17 and under can stay for free when sharing a room with up to 2 adults if suitable accommodations is available.

Children aged 12 and under are offered breakfast free of charge and free lunch & dinner can be taken from the children's menu. This is when accompanied by at least 1 adult taking at least 1 main course from a full-priced table d'hote or à la carte menu.

Please note that parking spaces are located in the Football Club Car Park for a cost of GBP 6.95 per space per night. Spaces are limited and are on a first-come, first-served basis.

Please note that while we are a pet friendly hotel, in the interest of Food Safety, no pets are permitted in any of the dining spaces of the hotel, including but not limited to the Bar, Lounge, or Restaurant. Pets cannot be left in the rooms for long periods of time and must be accompanied as much as possible throughout the stay.

Guide Dogs are permitted in the dining spaces of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NWI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs GBP 6.95 per day.

Location

Guest Reviews

8.5
Based on 3182 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
S
Steve solo_traveller gb
9
Pros:

Having used the Premier Inn a number of times in the city, which is looking very tired e thought try this. Room was twin bed overlooking the pitch. Bed comfortable, ood shower and clean. So happy with room. Restaurant used for breakfast was very good. Decor not tired like Premier, good service. All butbthe scrambled eggs But everything else, very good, Location. nice in terms of near the river.
so nice to walk along into town but if you have intentions of being within the town, for shopping and entertainment, then it's a qood 25 mins walk involving steps. Not unpleasant at all iust need to factor in. All in all, very happy and recommend.

Cons:

Only complaint would be the usual scrambled egg which comes out of a packet.

2026-07-04 via Nuitee
A
Andrew solo_traveller gb
8
2026-07-04 via Nuitee
M
Miss Yates family_with_children gb
9
2026-07-03 via Nuitee
B
Breege solo_traveller ie
8
Short stay visiting relatives ideal location - would stay again.
Pros:

Booking.con

Cons:

Air conditioning could have been a bit cooler but very hot on our visit

2026-07-02 via Nuitee
G
Glen solo_traveller gb
10
Pros:

I have stayed there a few times and I am always pleased with the staff and the rooms. Always very clean and the staff are all helpful.

Cons:

Nothing to report.

2026-06-30 via Nuitee
A
ALI couple sa
7
2026-06-30 via Nuitee
M
Matt solo_traveller gb
8
Holiday inn May 26
Pros:

Location to city centre & riverside area, good room size with comfy beds perfect for are overnight stay. Decent Bathroom facilities.

Cons:

Breakfast wasn't offered at a cheaper price, didn't book breakfast as cheaper alternatives nearby.

2026-06-30 via Nuitee
L
Lesley solo_traveller gb
8
2026-06-29 via Nuitee
R
Rosamund solo_traveller au
10
Pros:

Best accesdible room i've ever experienced. Bathroom very well designed. Spacious bedsitting room

Cons:

Power socket beside bed was very low down, near the floor under the bedside table. VERY hard to access for someone with disabilities.

2026-06-29 via Nuitee
P
Pip extended_group gb
8
Pleasant, and served our purpose
Pros:

Most aspects

Cons:

Hard to work out how the bath and shower controls worked as no labels.
Handle on the bath soap dish appeared to me to be the wrong way round
Beds in hotels these days are always too high for me!!

2026-06-29 via Nuitee
A
Antoinette solo_traveller ie
8
Close to train station, clean and comfortable.
Pros:

Location and friendly staff. Rooms were comfortable and air conditioning a bonus. Very quite area

Cons:

Nothing

2026-06-29 via Nuitee
L
Lucy couple gb
7
Pros:

Location and late checkout

2026-06-28 via Nuitee
Ângela solo_traveller pt
7
Pros:

Funcionários, instalações, pequeno almoço, as crianças não pagam.

Cons:

Da distância para o centro.
Para quem não tem carro torna se longe.

2026-06-28 via Nuitee
S
Sarah family_with_children gb
9
2026-06-28 via Nuitee
J
Jemina Napier solo_traveller gb
8
2026-06-28 via Nuitee
R
Rena couple gb
7
2026-06-28 via Nuitee
G
Gareth couple gb
6
Not as good as we had hoped
Pros:

It was convenient for where we were going on Saturday evening. The staff were friendly and bar service and breakfast was very good.

Cons:

It was expensive and not value for money. Over £180 for the room, B&B, and the car park. The room could do with an update and refresh. The room was looking tired. There was mould on the grout and sealant in the bathroom, the place was boiling hot. The ventilation in the room did not keep it cool and we were literally sweating whilst getting ready to go out

2026-06-28 via Nuitee
M
matthew family_with_children gb
9
2026-06-28 via Nuitee
S
Sarah couple gb
8
Good stay.
Pros:

The staff are fantastic! The receptionists, restaurant and bar manager and the waiter in the restaurant both in the evening and at breakfast. So polite and helpful. Food OK. Very close to the stadium.

Cons:

The rooms look tired and need a refit. It also smelled of cigarettes. Not the most attractive location.

2026-06-27 via Nuitee
A
Anna solo_traveller gb
7
Could be better
Pros:

Staff was ceey nice

Cons:

Noise at night - works continued at the statdoum till 10 pm. We had to call reception to get it stopped..

2026-06-27 via Nuitee