Holiday Inn Norwich City by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.5 (3243 reviews)
Carrow Road , Norwich , GB
+44 1603 751340

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Great breakfast (including strong gluten-free options)
Friendly, polite and helpful staff
Excellent location (near city centre and Carrow Road)
Clean, comfortable rooms with good-sized bathrooms
Spacious rooms / good bed options (including 2 double beds)
Cons:
Occasional operational problems (key failure; tea/milk not replenished)
Broken window handles/drafty rooms and lack of ventilation
Inconsistent breakfast bread replenishment at times
Limited in-room amenities (no bottled water/USB) and parking charges
Early-morning noise from laundry/loading operations

Categories

Cleanliness
8.8
Generally praised as very clean and tidy across multiple reviews, though isolated issues were reported (e.g., only one bath towel provided for two guests).
Service
8.8
Staff repeatedly described as friendly, polite and helpful (allowed extended parking, attentive at breakfast); some service lapses noted (key failure, tea/milk not replenished on request).
Location
9.3
Consistently lauded for its location — within easy walking distance of central Norwich and very convenient for Carrow Road/football; many reviewers highlighted this as a major positive.
Room Quality
8
Rooms are described as comfortable, spacious with good beds and large towels, but several guests noted issues: beds could be comfier for some, broken window handles causing drafts, and an accessible-shower booking mismatch.
Amenities
7.8
Breakfast provision and GF options were strong, but in-room amenities were sometimes lacking (no bottled water, no USB charging, no drinking chocolate) and parking charges apply; occasional early-morning noise from laundry operations.
Value for Money
8
Mixed views: some guests found the hotel affordable and good value, while others felt it was a bit overpriced (bar prices, additional parking charge) which reduced perceived value for a few stays.
Food and Beverage
9.2
Breakfast repeatedly described as excellent/brilliant with standout gluten-free options; a few comments noted issues with bread replenishment or a personal view that certain items were 'not very tasty.'
Overall Experience
8.1
Overall stays were described as lovely and memorable with many guests saying they'd return; positive staff, location and breakfast outweighed intermittent operational and room issues for most reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location
Located adjacent to Norwich City Football Club, our modern hotel is just a 10-minute drive from the city centre and train station, and 5 miles from Norwich International Airport.

Comfortable Accommodation
Enjoy spacious, air-conditioned rooms equipped with an LCD TV, desk, and internet access for your convenience.

Fantastic Amenities
Indulge in our mini gym, dine at the on-site restaurant offering delicious dinner and breakfast options, unwind at the lounge bar with light meals, and stay connected with free Wi-Fi throughout the hotel.

Experience exceptional service at Holiday Inn Norwich City and explore nearby attractions like Norwich Cathedral, the castle, shopping areas, and entertainment complexes. Book now to secure your stay with us!

Important information:

Up to 2 children aged 17 and under can stay for free when sharing a room with up to 2 adults if suitable accommodations is available.

Children aged 12 and under are offered breakfast free of charge and free lunch & dinner can be taken from the children's menu. This is when accompanied by at least 1 adult taking at least 1 main course from a full-priced table d'hote or à la carte menu.

Please note that parking spaces are located in the Football Club Car Park for a cost of GBP 6.95 per space per night. Spaces are limited and are on a first-come, first-served basis.

Please note that while we are a pet friendly hotel, in the interest of Food Safety, no pets are permitted in any of the dining spaces of the hotel, including but not limited to the Bar, Lounge, or Restaurant. Pets cannot be left in the rooms for long periods of time and must be accompanied as much as possible throughout the stay.

Guide Dogs are permitted in the dining spaces of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NWI

Location

Guest Reviews

8.5
Based on 3243 reviews
Cleanliness: 8.8
Service: 8.8
Location: 9.3
Room Quality: 8
Amenities: 7.8
Value for Money: 8
Food and Beverage: 9.2
Overall Experience: 8.1
P
Parker • family_with_children • gb
8
2026-10-31 • via Nuitee
L
LOUISE • family_with_children • gb
9
2026-10-30 • via Nuitee
T
Tom • solo_traveller • gb
8
2026-10-30 • via Nuitee
G
Gregory-Wood • family_with_children • gb
8
2026-10-29 • via Nuitee
R
Russell • family_with_children • gb
10
2026-10-29 • via Nuitee
S
Susan • family_with_children • gb
7
Pros:

Breakfast was great and really well managed

Cons:

Only one bath towel in the room for 2 of us. Tea and milk not replenished despite our request. Key stopped working 24 hours into 48 hour stay

2026-10-29 • via Nuitee
K
kabir • family_with_children • gb
10
Lovely stay at Holiday inn, first time and hopefully many more to come
Pros:

Lovely location, venue, staff were top notch and the breakfast was brilliant

Cons:

Nothing everything was perfect

2026-10-28 • via Nuitee
C
Callum • family_with_children • gb
10
2026-10-27 • via Nuitee
P
Peroni • couple • gb
9
Comfortable, relaxed, friendly
Pros:

Plenty of choice , very fresh, served by friendly staff

2026-10-27 • via Nuitee
S
Samantha • family_with_children • gb
6
Pros:

We liked the food it was amazing and the staff were friendly.

Cons:

Pur bedroom window in room 317 kept blowing open with the winds. It clipped me once which left only a small bruise.. there was no handle on the window to engage the locks so was a very cold night in the room unfortunately..

2026-10-26 • via Nuitee
C
Charlotte • couple • ie
7
Pros:

Good location, clean did the job

Cons:

A bit over priced in my opinion, the beds could have been comfier

2026-10-26 • via Nuitee
K
Kim • couple • gb
10
GF Heavenly breakfast. Great sleep.
Pros:

Easy walking distance to central Norwich. Comfortable bed. Nice big bath towels. Excellent GF full English breakfast plus GF bread/cereals and fruit, yogurts, juices. Best Gf provision I have seen.

2026-10-26 • via Nuitee
A
Andy • couple • gb
9
2026-10-25 • via Nuitee
A
Andrea • family_with_children • gb
10
2026-10-24 • via Nuitee
D
David • couple • se
9
2026-10-24 • via Nuitee
S
Stuart • couple • gb
8
2026-10-23 • via Nuitee
S
Susan • couple • gb
8
Pros:

Very convenient for Carrow Road for the football.

2026-10-22 • via Nuitee
J
Jan Harm • extended_group • nl
8
Pros:

Locatie is top! Voetbal en dichtbij het centrum.

Cons:

Ontbijt werd qua brood weinig bijgevuld. Eigenlijk was het ‘op is op’. Zeker met het stokbrood/pistoletten.

2026-10-22 • via Nuitee
C
Christopher • couple • gb
9
2026-10-20 • via Nuitee
C
Christopher • solo_traveller • gb
10
Pros:

Went to watch away team play at Norwich. Actually had room overlooking Norwich FC ground.

2026-10-20 • via Nuitee