Holiday Inn Express Hemel Hempstead by IHG

Hotels
Holiday Inn Express
8.2 (4894 reviews)
Stationers Place, Apsley , Hemel Hempstead , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good breakfast
Great location
Cons:
Cleanliness issues
Heating problems

Categories

Cleanliness
6.84
Several reviews mentioned cleanliness issues like dirty carpets and a tissue under the mattress protector.
Service
7.81
Mixed feelings about service; some staff were friendly while one was noted as unfriendly.
Location
9.35
Positive feedback regarding the location, particularly for access to attractions like Harry Potter studios.
Room Quality
7.3
Rooms described as small and cold, and issues with heating were highlighted.
Amenities
8.33
Good atmosphere and breakfast quality were highlighted; however, some amenities like heating were lacking.
Value for Money
8.79
Generally considered good value, especially for the price.
Food and Beverage
8.34
Breakfast was rated positively; however, it was also noted as basic in some reviews.
Overall Experience
8.81
Mixed feelings overall; happy with specific aspects but noted several issues that affected comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:32

Property Description

Modern Comforts
Experience comfort and convenience at our modern Hemel Hempstead hotel. Each air-conditioned room features a 32-inch flat screen TV and en suite shower room, ensuring a relaxing stay.

Delicious Dining
Indulge in our daily breakfast buffet offering a variety of options, from continental delights to hearty classics like scrambled eggs and bacon. Join us for evening meals or grab a snack and drink from our bar and vending area at any time.

Convenient Location
Located near major motorway junctions, our hotel is easily accessible and perfect for both business and leisure travelers. Explore nearby attractions like Central London, Wembley, and the Harry Potter Studio Tour, all within reach. Book now for a memorable stay at Holiday Inn Express Hemel Hempstead.

Important information:

Car parking is available for hotel residents and is allocated on a first-come first-served basis.

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Please note, that the card used to make the reservation must be presented upon check-in and verified by pin.

Please note that cash payments are not allowed.

When traveling with pets, please note that an extra charge of 30 GBP per pet, per stay applies. Pets are welcomed by prior arrangement with the hotel.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LTN

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 4894 reviews
Cleanliness: 6.84
Service: 7.81
Location: 9.35
Room Quality: 7.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 8.81
E
Evie solo_traveller gb
10
Amazing
Pros:

The staff are all so lovely in there make you feel very welcome and I go back there every time it’s a really nice environment and the beds are super comfy

Cons:

They could have a late check out

2026-08-08 via Nuitee
C
Carol couple gb
9
2026-08-08 via Nuitee
P
Phil solo_traveller gb
10
Really enjoyable
Pros:

We had everything that was needed

Cons:

Not enough electrical sockets and old phone sockets need to be removed

2026-08-08 via Nuitee
C
Chloe couple gb
5
A good budget option however not clean.
Pros:

Convenient location for what we needed.

Cons:

The hotel room wasn’t very clean. We had someone else’s hair on the shower walls, the bed sheets felt crusty and it was generally dirty and smelly. The breakfast wasn’t very nice either.

2026-08-08 via Nuitee
C
Chris family_with_children gb
10
Welcoming and comfortable
Pros:

The breakfast is very varied and tastes delicious, the beverage selection is extensive and includes alternative teas. The vegan option is available upon request.
The rooms are very clean and accessible, the bathrooms are adequate whilst being practical and efficient.

Cons:

The lights beside the bed are not as easily movable and a little noisy. However they’re still useful and not a downside just an inconvenience.

2026-08-08 via Nuitee
I
Ilaria solo_traveller it
10
PERFECT stay
Pros:

Perfetto rapporto qualità prezzo, colazione ok, pulito

Cons:

Mancano un po' di amenities in camera ma tutto sommato perfetto

2026-08-08 via Nuitee
R
Ronyetta couple gb
7
2026-08-07 via Nuitee
G
Gregorio family_with_children it
8
Soluzione perfetta per chi vuole visitare gli studios di Harry Potter
Pros:

Ottima soluzione economica per chi vuole visitare gli studios di Warner Bros Harry Potter. Colazione buona, struttura accogliente e pulita. Parcheggio gratuito e ottimo pub nelle vicinanze

Cons:

Sinceramente per il prezzo pagato nulla che non andasse

2026-08-07 via Nuitee
C
Carrie-Anne family_with_children gb
9
Amazing, helpful staff.
Pros:

The staff were all brilliant and nothing was too much. They greeted us on arrival and we're friendly and kind. They let me store my breastmilk in the fridge and collect it at the end of the day. We really enjoyed our stay here.

2026-08-07 via Nuitee
L
Laetitia solo_traveller ch
7
2026-08-06 via Nuitee
B
Blomqvist solo_traveller fi
10
2026-08-06 via Nuitee
E
Elvin M. solo_traveller fo
10
Pros:

Alt

2026-08-05 via Nuitee
S
Siobhan solo_traveller gb
8
2026-08-05 via Nuitee
J
James couple gb
9
2026-08-05 via Nuitee
M
Marty solo_traveller ie
10
2026-08-04 via Nuitee
V
Valérie couple fr
8
Très bon séjour
Pros:

L’accueil adorable. Rien à voir avec la France, les anglais sont vraiment très accueillants.

Cons:

Le bruit de la Clim et le petit déjeuner trop sommaire ( pas assez de fruits )

2026-08-04 via Nuitee
D
donna couple gb
9
2026-08-03 via Nuitee
P
Peter family_with_children dk
6
Få styr på AC, eller giv en rabat.
Pros:

venligt personale som gjorde os opmærkesomme på, at AC ikke virkede. Der var bare ikke noget at gøre ved det. Rent og pænt

Cons:

Meget varmt. Næsten ikke til at sove.

2026-08-03 via Nuitee
G
Gartside solo_traveller gb
8
Pros:

Easy access good location with local eminitys. Staff friendly and approachable. Clean tidy rooms and in and around the hotel.

Cons:

Parking was at a premium when I returned late at night.
Breakfast was tolerable but not the greatest over cooked croissant burnt. Over cooked bacon. Poor quality juice Orange and Apple. Once bitten and all that.

2026-08-03 via Nuitee
D
Doughty family_with_children gb
8
2026-08-03 via Nuitee