Holiday Inn Express Hotel & Suites Sherwood Park-Edmonton Area by IHG

Hotels
•
Holiday Inn Express
8.6 (603 reviews)
11 Portage Lane , Sherwood Park , CA
+1 780-417-3388

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (named praise for Laurie and Ash)
Excellent breakfast and breakfast staff
Clean, modern and comfortable rooms (many mentions)
Convenient/great location
Comfortable beds
Well priced by some guests
Cons:
Occasional cleanliness lapses (dirty bathtub, shampoo labeling)
Broken amenities (jacuzzi jets not working)
Inconsistent/early breakfast hours for some guests
Price concerns / some guests find it pricey
Booking/room assignment problems (wrong bed)
Limited gym equipment
Room issues (fan that couldn't be shut off, TV guide mismatch)
Some guests find the surrounding area industrial/noisy staff conversations

Categories

Cleanliness
8.1
Mixed signals: many guests report rooms as very clean, but several mention issues (dirty bathtub, 'room could have been cleaner', shampoo bottle problem), so slightly below top-tier standard.
Service
9.5
Strongly positive: multiple comments praise friendly, helpful staff (named staff like Laurie and Ash singled out); a few service lapses noted (limited help with a Booking.com issue) but overall service is a standout.
Location
8.8
Generally positive: many guests cite convenient/great location and closeness to destinations, though a couple found the area somewhat industrial.
Room Quality
8.2
Mostly good: several guests describe rooms as modern, comfortable and well kept; some negatives (jacuzzi jets not working, wrong bed assigned, fan unable to be shut off, occasional bathtub dirt) reduce the score slightly.
Amenities
7.6
Below target: breakfast is excellent (see Food and Beverage) but there are amenity issues — broken jacuzzi jets, minimal gym equipment, shampoo/labeling problems, and TV guide/friction — leading to a weaker score.
Value for Money
8.2
Mixed perceptions: several guests find pricing reasonable/well priced, others note it can be pricey or that paid amenities (e.g., jacuzzi) didn't work, so value is slightly above average but not exemplary.
Food and Beverage
9.4
Very strong: numerous enthusiastic mentions of the breakfast (called excellent and 'the best I've ever had') and praise for the breakfast staff/manager (Laurie).
Overall Experience
9
Positive overall: many guests report they would stay again and describe wonderful or good stays; isolated booking or 'bare bones' complaints temper an otherwise very favorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location
Located just a short drive from downtown Edmonton and the Rexall Place Arena, Holiday Inn Express Hotel & Suites Sherwood Park-Edmonton Area offers easy access to city attractions.

Relaxation and Connectivity
Unwind in the indoor hot tub or stay connected with complimentary WiFi in all areas of the hotel. Each room comes equipped with a flat-screen TV, pay-per-view channels, refrigerator, and coffee maker for your convenience.

Great Amenities
Start your day with a delicious continental breakfast, take advantage of the 24-hour front desk, and make use of the on-site business center. Explore nearby attractions like the Broadmoor Public Golf Course and Festival Place Entertainment Venue.

Book your stay now at Holiday Inn Express Hotel & Suites Sherwood Park-Edmonton Area for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YEG

Location

Guest Reviews

8.6
Based on 603 reviews
Cleanliness: 8.1
Service: 9.5
Location: 8.8
Room Quality: 8.2
Amenities: 7.6
Value for Money: 8.2
Food and Beverage: 9.4
Overall Experience: 9
D
Denise Doug • couple • ca
5
Staff were friendly
Pros:

Price of the room
Good breakfast

Cons:

Room could of been cleaner
Bathtub was dirty

2026-10-28 • via Nuitee
C
Cameron • couple • ca
8
2026-10-26 • via Nuitee
L
Lynda • solo_traveller • ca
10
Pros:

Clean.

2026-10-16 • via Nuitee
L
Lou-Anne • couple • ca
5
Cons:

Paid more money for jacuzzi tub but jet did were not working

2026-10-15 • via Nuitee
R
Reginald • couple • ca
7
Not great,however we would stay here again
Pros:

Clean,location,4th floor

Cons:

Unable to shut fan off

2026-10-13 • via Nuitee
R
Richard • couple • ca
10
2026-10-13 • via Nuitee
B
Brian • couple • ca
8
Good stay
Pros:

It was okay

Cons:

Better coffeee

2026-10-11 • via Nuitee
S
Steve • couple • ca
10
Close to where we needed to go.
Pros:

Convenient and well priced.

2026-09-10 • via Nuitee
T
Timothy • family_with_children • ca
10
2026-09-08 • via Nuitee
M
Murray • couple • ca
10
Short and sweet.
Pros:

Very clean and smelled great

Cons:

Price can always be lower

2026-09-08 • via Nuitee
M
Maegan • couple • ca
10
2026-09-07 • via Nuitee
M
Mark • family_with_children • ca
5
Never book with Booking.com
Pros:

Location

Cons:

We paid for a room with 2 double beds. We received a room with one double bed. When I tried to call Booking.com I was only able to communicate with an AI computer that was absolutely useless. Hotel was of no help and my issue was not their concern. I has to find last minute alternative accommodations.

2026-09-07 • via Nuitee
I
Iindsay • solo_traveller • ae
7
2026-09-05 • via Nuitee
M
Miller • couple • ca
10
Pros:

Everything was Great

2026-09-04 • via Nuitee
S
Samantha • solo_traveller • ca
10
Pros:

Rooms was beautiful, modern and comfortable.

2026-09-04 • via Nuitee
B
Brenda • solo_traveller • ca
8
Pros:

Staff was great, friendly!

Cons:

Sshampoo bottle had conditioner in it. No shampoo.

2026-08-31 • via Nuitee
V
Vinod • solo_traveller • ca
10
Pros:

Awesome👌

2026-08-29 • via Nuitee
M
Mike • solo_traveller • ca
8
2026-08-28 • via Nuitee
L
lua • solo_traveller • ca
10
2026-08-26 • via Nuitee
N
Natalie • family_with_children • ca
8
2026-08-21 • via Nuitee