Holiday Inn London Brentford Lock by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (1916 reviews)
High Street / Commerce Road , Brentford , gb

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Lift issues
Cleanliness complaints

Categories

Cleanliness
7.59
Mixed reviews regarding cleanliness; some guests found it satisfactory while others highlighted issues.
Service
8.56
Generally good service, friendly staff, but some delays noted in room service.
Location
8.6
Convenient location, with several guests appreciating the proximity to public transport.
Room Quality
8.05
Rooms were clean and spacious, but some guests reported on issues with heating and lift access.
Amenities
8.08
Facilities were satisfactory, although lifts were out of service during some stays.
Value for Money
8.04
Standard value for the area; many guests felt the price reflected their experience.
Food and Beverage
8.09
Breakfast and dining options were positively received; no major complaints.
Overall Experience
8.56
Overall a pleasant stay for many guests with several highlights, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:18

Property Description

Waterfront Setting and Modern Amenities

With a scenic waterfront setting, Holiday Inn London Brentford Lock offers a picturesque backdrop for your stay. The modern hotel features a mini-gym for fitness enthusiasts and a stylish restaurant with a terrace where you can enjoy delicious meals while taking in the view.

Comfortable Rooms with Balconies

The bright bedrooms at Holiday Inn London Brentford Lock are designed for your comfort and convenience. Each room is equipped with air conditioning, a TV with satellite channels, and on-demand movies. Some rooms even boast a balcony overlooking Brentford Lock, providing a serene retreat after a day of exploration.

Convenient Dining Options and Nearby Attractions

Indulge in all-day dining at the lobby area from 11.00 to 23.00 or grab a snack at the 24-hour café. With Syon Park and Kew Gardens just a short distance away, and Brentford Railway Station offering easy access to central London, Holiday Inn London Brentford Lock is the perfect choice for your next getaway. Book now for an unforgettable experience!

Important information:

Underground parking is available for GBP 14 per night.Parking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for £12 per person per night when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 14 per day.

Location

Guest Reviews

8.2
Based on 1916 reviews
Cleanliness: 7.59
Service: 8.56
Location: 8.6
Room Quality: 8.05
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 8.09
Overall Experience: 8.56
L
L Marc • solo_traveller • be
8
Goed hotel!
Pros:

Hotel is goed gelegen en heeft een ondergondse parkeergarage. Vriendelijke personeel. Bar met terras uitkijkend op de Brentrivier. Uitgebreid ontbijtbuffet... ook als je geen liefhebber bent van English breakfast. Blijkbaar kregen we een kamer voor 4 pers. .. tenzij de bedden zeer breed waren voor één persoon en we 2 kopjes per persoon kregen bij de warmwaterkan voor de koffie. Voor wie er gestreken wilt bijlopen... er is een strijkijzer en -plank op de kamer.
Prijs/kwaliteit 👍🏻

Cons:

Als ik minpunten moet opgeven...
- geen ultranet kamerbreed vloerbedekking
- badkamer: douche in bad met douchegordijn... en afgewerkt mag iets beter.

2026-06-27 • via Nuitee
M
Mukesh patel • couple • gb
8
Pros:

Every day same item they have to change one or two
Item.

Cons:

We had some problems with swar in bath.

2026-06-27 • via Nuitee
S
Sarah • solo_traveller • gb
8
2026-06-25 • via Nuitee
M
mayur • couple • us
8
2026-06-23 • via Nuitee
G
Gavin • solo_traveller • gb
7
2026-06-23 • via Nuitee
K
konstantinos • couple • gb
10
2026-06-23 • via Nuitee
G
Gavin • solo_traveller • gb
7
2026-06-23 • via Nuitee
A
Andy • couple • gb
5
There 2nd (sofa) does not match up to Premier Inn standard.
Pros:

Quiet location with easy public transport availability.

Cons:

Receptionist said they had no reference to my request for a twin room, that none were available and then, my booking for a queen bed with sofa bed was provided but sofa bed unmade and staff then found it difficult to locate a quilt after asking me to accept just a quilt cover. Not good, not happy.

2026-06-22 • via Nuitee
L
Leonie • solo_traveller • gb
10
Wonderful escape from my life for the night!!
Pros:

Lovely location. Didn’t have the best view but will ask for river view next time!!
Great food and wonderful room service. Good shower.

Cons:

Nothing

2026-06-22 • via Nuitee
G
Gerald • solo_traveller • gb
8
2026-06-20 • via Nuitee
L
Lisek1505 • couple • pl
9
2026-06-19 • via Nuitee
M
mick • couple • gb
10
Excellent staff and place great location for getting into London
Pros:

All clean and tidy

Cons:

Nothing

2026-06-17 • via Nuitee
H
Holly • solo_traveller • gb
8
2026-06-17 • via Nuitee
A
Alessandro • solo_traveller • it
10
Pros:

Tutto

2026-06-16 • via Nuitee
V
Vernon • couple • au
6
2026-06-16 • via Nuitee
M
Maab • family_with_children • se
9
2026-06-16 • via Nuitee
H
Helen • solo_traveller • gb
10
Kew weekend
Pros:

Friendly and polite staff
Good location for local restaurants and bars
Room was clean with plenty of towels

Cons:

Mattress was a bit hard, but this is just personal choice

2026-06-14 • via Nuitee
J
JOANNE • solo_traveller • gb
10
2026-06-14 • via Nuitee
M
Mandy • solo_traveller • gb
10
Pros:

Staff were extremely helpful in reception, as were restaurant & cleaning staff. Room very clean and spacious.

2026-06-14 • via Nuitee
A
Alfred • family_with_children • at
10
Sehr zufrieden, wir kommen wieder!
Pros:

Das Essen, die Professionalität und Freundlichkeit des Personals, die bequemen Betten, die Sauberkeit. Man wurde ernst genommen, unsere Wünsche wurden nicht vergessen, Zimmerservice und Bar, die Möglichkeit, Uber über ein Portal im Hotel zu buchen, die Klimaanlage/Heizung, TV

Cons:

Der Kaffee war zu dünnflüssig und bitter und hatte wenig Aroma, und die Verwirrung beim Frühstück aufs Zimmer bestellen, trotz zusätzlicher Angaben unsererseits, wer was und wieviel davon möchte und täglich anderer Art, die Bestellung verständlich fürs Personal zu machen, wurden uns alle bestellten Produkte drei Mal gebracht.

2026-06-13 • via Nuitee