City Express by Marriott Pooler Savannah Airport

Hotels
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City Express
8.1 (1615 reviews)
103 San Drive , Savannah , us
+1 912-330-5100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Location and price
Friendly staff
Comfortable bed
Cons:
Dirty hall and carpets
Lack of advertised amenities
Check-in delays

Categories

Cleanliness
6.81
Issues with dirty hall, carpets, and a roach in the room.
Service
9.28
Reception desk was friendly & helpful, although check-in issues were noted.
Location
9.32
Convenient location near gas stations and restaurants.
Room Quality
7.77
Nice room overall, but specific issues with size and comfort of beds.
Amenities
7.3
Several amenities lacking, including advertised shuttle and essentials like toothpaste.
Value for Money
8.26
Mid-range pricing but several services and amenities did not meet expectations.
Food and Beverage
6.81
Breakfast described as terrible with insufficient staff to maintain.
Overall Experience
9.28
Despite several issues, overall a good experience with some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:05

Property Description

Luxurious Amenities

Modern Accommodations

Convenient Location

Book now for a luxurious stay at Best Western Premier I-95 Savannah Airport/ Pooler West and enjoy modern accommodations, convenient location, and a range of luxurious amenities.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAV

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 1615 reviews
Cleanliness: 6.81
Service: 9.28
Location: 9.32
Room Quality: 7.77
Amenities: 7.3
Value for Money: 8.26
Food and Beverage: 6.81
Overall Experience: 9.28
H
Holly • couple • us
10
2026-07-20 • via Nuitee
B
Brian • solo_traveller • us
9
2026-07-06 • via Nuitee
D
Daniel • couple • us
8
Pros:

It was very nice

Cons:

Pool was out of service

2026-07-04 • via Nuitee
L
Larry • couple • us
1
unacceptable for a major hotel chain
Pros:

not up to a standard free breakfast.

Cons:

front desk rep did not know what he was doing with check in. overcharged the incidental charges on credit card. took a month to finally get cleared. caused anxiety and stress during my vacation
trash was in bathroom at checkin. wall outlet was torn from wall. no coffee in room

2026-06-27 • via Nuitee
B
Blake • couple • us
1
Never coming back.
Pros:

N/a

Cons:

The first room we received was dirty. The bed was not made and the bathroom still had the last occupants trash. The hallway next to the lobby flooded during the rain storm.

2026-06-27 • via Nuitee
J
James • solo_traveller • us
8
2026-06-27 • via Nuitee
C
Chrystal • solo_traveller • us
10
Pros:

Stayed there when it was Best Western Premier

Cons:

Nothing....

2026-06-22 • via Nuitee
C
Corey • couple • us
10
2026-06-22 • via Nuitee
J
Jean Hayes Stoll • solo_traveller • us
8
2026-06-15 • via Nuitee
C
Charles • extended_group • us
1
Never stayed
Cons:

Changed the name never told us, said they had a room when we arrived at 11pm and the room they gave us was dirty name unmade.

2026-06-12 • via Nuitee
A
Amanda • solo_traveller • us
6
Pros:

Room was big and clean

Cons:

That after I checked out and was home for a week they charged my card for no reason and still haven't refunded my money.

2026-06-10 • via Nuitee
M
Marco • couple • us
10
2026-06-10 • via Nuitee
A
Angela • family_with_children • us
9
2026-06-10 • via Nuitee
D
Davila • solo_traveller • us
10
2026-06-09 • via Nuitee
A
Anderson • solo_traveller • us
5
Pros:

The location was good the room was okay but

Cons:

the rest of the building was terrible, there was not enough food out during breakfast for all the guests, there was no AC in the lobby or hallways amd the pool was falling apart. Then they made you put a card on file for incidentals and then double charged everyone for the rooms they still owe me $433.00!

2026-06-08 • via Nuitee
P
Pedro • family_with_children • us
9
2026-06-07 • via Nuitee
M
Michael • couple • us
6
2026-06-07 • via Nuitee
R
Robert • solo_traveller • us
7
Pros:

Nice size rooms.

Cons:

The breakfast was bad.

2026-06-06 • via Nuitee
J
Joy • family_with_children • us
3
Hotel changed ownership without notifying us and staff seemed to barely do their jobs
Pros:

Beds were comfortable, value was good, and location was good as it is close to Savannah.

Cons:

When this reservation was booked, it was a Best Western. When we arrived very late in the evening, there was a Best Western sign at the street, but when we drove up to the building, the sign on it said it was a City Express by Marriott. Thinking we must not be at the right hotel, we drove a bit farther through the parking lot, but there were no other hotels. Went back and asked front desk staff if we were in the right place and were told it had transitioned a week prior to our arrival, and if we had used Best Western reward points for payment, they weren't valid any longer. When we got to our room, it appeared that it hadn't been cleaned very well, there weren't enough towels or toilet paper, and the toilet was clogged. Called the front desk and after quite some time, a staff member arrived to unclog the toilet and bring more towels and TP. After two days of returning to the hotel and our room not having been serviced, we called the front desk once again to ask for clean towels and TP. After a couple hours, we finally went down to ask and some were brought out to us. Our microwave didn't work, so we went to the lobby to use the one there; it didn't work either and when we asked a staff member about it, they just said, "I don't know", and didn't offer any assistance. Not even once did we get an apology or anything even resembling one. At one point, we asked a couple who happened to be in the elevator with us how their stay was going and they told us it hadn't been good. Their room door was open when they arrived, and it hadn't been cleaned well either. We also noticed as we were walking to and from our room that quite a few of the room doors were ajar and we joked that hopefully no one was staying in them! We thought it was very unprofessional that we weren't notified by either hotel or Booking.

2026-06-05 • via Nuitee
P
Phyllis • couple • us
10
Pros:

Location

Cons:

The pool was not available

2026-06-05 • via Nuitee