Candlewood Suites Polaris by IHG

Hotels
•
Candlewood Suites
7.8 (723 reviews)
8515 Lyra Drive , Columbus , US
+1 614-505-1010

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great location near shopping
Cons:
Issues with cleanliness in the room
No breakfast service available
Occasional noise in the halls

Categories

Cleanliness
6.69
Multiple mentions of cleanliness issues; floors were noted to be dirty.
Service
8.66
Staff received high praise for friendliness and helpfulness.
Location
8.7
Many reviewers highlighted the great location near shopping and amenities.
Room Quality
8.15
Rooms were generally described as clean and comfortable with some issues in specific cases.
Amenities
7.68
Amenities were adequate but lack of breakfast noted as a drawback.
Value for Money
7.64
Decent value noted, but with specific issues regarding cleanliness and service expectations.
Food and Beverage
6.19
No breakfast service mentioned; general feedback indicates a lack of food options.
Overall Experience
8.66
Positive experiences with staff, location, and the overall feel of the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:05

Property Description

Spacious Suites with Full Kitchens: Enjoy the convenience of full kitchens in every suite at Candlewood Suites Polaris, perfect for extended stays or quick meals.

Exceptional Amenities: From a 24-hour convenience store to a fitness center and outdoor barbecues, we have everything you need for a comfortable stay.

Convenient Location: Located near Polaris Fashion Place, The Ohio State University, and popular attractions like the Columbus Zoo, our hotel offers easy access to the best of Columbus.

Book your stay at Candlewood Suites Polaris now for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Beginning December 1st, Candlewood Suites Polaris will begin preauthorizing residents of Franklin and Delaware counties a $150 incidental fee. Exceptions are made for reservations made for business purposes. We do apologize for any inconvenience caused by this policy change.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Location

Guest Reviews

7.8
Based on 723 reviews
Cleanliness: 6.69
Service: 8.66
Location: 8.7
Room Quality: 8.15
Amenities: 7.68
Value for Money: 7.64
Food and Beverage: 6.19
Overall Experience: 8.66
K
Khyler • solo_traveller • us
10
2026-09-14 • via Nuitee
A
Allan • solo_traveller • us
10
2026-09-13 • via Nuitee
S
Sara • couple • us
8
It’s was ok but not the best hotel
Pros:

Close to family

Cons:

Needed to be refreshed. Very dim lighting

2026-09-13 • via Nuitee
C
Cynthia • solo_traveller • us
2
Short
Cons:

Charged a pet fee when advertisement said no pet fee. Other guests said the same thing happened to them and they were in a group plan for a pet convention

2026-09-12 • via Nuitee
C
Ciara • couple • us
10
2026-09-12 • via Nuitee
B
Belinda • couple • us
10
2026-09-04 • via Nuitee
G
Gates • extended_group • us
7
Pros:

It was decent for the price

Cons:

Windows getting busted out during my stay, the smells in the hallway

2026-09-01 • via Nuitee
B
Burke • family_with_children • us
8
Great
Pros:

Location was ideal for our scheduled appointments. Staff was very friendly. The room was very comfortable.

Cons:

The carpet in the room could really use a good cleaning and housekeeping missed quite a bit of dust.

2026-08-29 • via Nuitee
T
Teresa • solo_traveller • us
8
2026-08-27 • via Nuitee
C
Carolyn • solo_traveller • us
7
2026-08-17 • via Nuitee
U
Uwe • solo_traveller • de
7
2026-08-17 • via Nuitee
S
Stephanie • couple • us
5
2026-08-13 • via Nuitee
M
Mbeng • solo_traveller • us
7
2026-08-13 • via Nuitee
G
Geneweeze • family_with_children • us
8
Relaxing
Pros:

The pool and hot tub.

Cons:

No breakfast.

2026-08-05 • via Nuitee
P
Paolo • couple • us
1
Pessimo
Pros:

Niente

Cons:

Le camere puzzavano di fumo era sporchissimo zero servizi cucina non attrezzata nel corridoio sembrava di stare in una piazza di droga

2026-07-22 • via Nuitee
T
Taylor • couple • us
8
Nice establishment, convenient location.
Pros:

I really liked the convenience of the location and that there is walking distance to nice restaurants, dine in or takeout. I also liked that there was a designated smoking section outside.

Cons:

The rooms are not thoroughly checked, found some things from previous guests. However, I did not bring this to anyone’s attention to have it addressed. I did not like more of a variety in their “gift shop” for food since they don’t have complimentary breakfast.

2026-07-21 • via Nuitee
C
Casady • solo_traveller • us
9
2026-07-13 • via Nuitee
H
Hend • solo_traveller • us
9
2026-07-10 • via Nuitee
T
Teresa • extended_group • us
10
Better than expected . Cry comfortable beds
Pros:

No breakfast

2026-07-10 • via Nuitee
A
Amadou • couple • us
6
The pool is so duty. No body use it unless you’re drunk and can’t see well. The Jacuzzi is closed.
Pros:

Nice location

Cons:

I don’t know why but the hotel parking lot is some how not under the facility responsibility in case of breaking or theft. They even have a sign posted about it. During my stay there was so many cars about 15 (mostly trucks) that had their windows broken by armed people who where looking for guns to steal. Apparently, it has been going on for while.

2026-07-10 • via Nuitee