Holiday Inn Express Hotel & Suites Swansea by IHG

Hotels
•
Holiday Inn Express
7.7 (487 reviews)
1400 Grand Army Highway Route 6 , Swansea , US
+1 508-672-6857

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Polite, helpful front-desk staff
Convenient, well-liked location
Good, varied breakfast
Comfortable bed (noted by multiple guests)
Pool appreciated by some guests
Cons:
Room cleanliness problems (dirty bathrooms, dead bugs/bed-bug concerns)
Poor soundproofing / noisy upstairs tenants
Shower/tub drainage issues and humid rooms
Gym poorly equipped (no weights, few machines); cold pool
Value concerns: unexpected extra charges and high rates without included amenities
Check-in/key issues and inconsistent staff responsiveness
Lack of in-room streaming-capable TVs and missing coffee pots

Categories

Cleanliness
5.5
Repeated complaints about dirty rooms, bathroom not clean, dead bugs (possible bed-bug concerns), wet sheets and humid rooms indicate below-average cleanliness.
Service
10
Majority of mentions praise polite, helpful and 'super nice' front-desk staff; there are some isolated issues (check-in delays, inconsistent staff engagement, key problems), but staff interactions are generally cited positively.
Location
10
Multiple reviewers explicitly call the location 'perfect', 'easy to get to', or list location as a pro — location is a consistent strong point.
Room Quality
6
Frequent room issues: poor drainage in showers, old/painted tubs, ineffective shower heads, noisy upstairs neighbors (poor soundproofing), humidity/standing water, and mixed comments about bed comfort and cleanliness.
Amenities
7
Amenities are mixed: breakfast and pool are positives for some guests, but the pool is sometimes very cold, gym is minimal (no weights, few machines), some rooms lack coffee pots or streaming-capable TVs.
Value for Money
5.5
Several comments note unexpected extra charges, high room rates without included amenities (e.g., breakfast excluded at high price), and feelings of being overcharged — value is often questioned.
Food and Beverage
9
Breakfast is frequently described as varied, good and a highlight; some operational issues (broken coffee machines, slow toaster) are noted but overall F&B is seen positively.
Overall Experience
8.6
Mixed overall: many guests would return because of location, staff and breakfast, but recurring cleanliness, room and value issues temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location and Amenities
This Swansea Holiday Inn Express, just off I-195, offers a hot breakfast buffet and free Wi-Fi. The hotel provides sophisticated rooms with cable TV, a refrigerator, coffee maker, and ironing facilities.

Relaxation and Recreation
Guests can unwind in the colorful indoor pool and fitness room. Business center and laundry services are available for convenience.

Nearby Attractions
Located close to Battleship Cove and Roger Williams Park Zoo, the Holiday Inn Express Swansea is the perfect choice for your stay.

Book your stay now at Holiday Inn Express Hotel & Suites Swansea for a comfortable and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking more than 2 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PVD

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 487 reviews
Cleanliness: 5.5
Service: 10
Location: 10
Room Quality: 6
Amenities: 7
Value for Money: 5.5
Food and Beverage: 9
Overall Experience: 8.6
N
natercia • couple • us
10
2026-10-30 • via Nuitee
L
Luz • couple • us
8
Nice place to stay. If I ever come back that way I definitely would stay again
Pros:

breakfast area was nice and clean and food was very good.

Cons:

We just wish that the lighting in the room was a little brighter and the bathroom mirror a brighter led instead of a yellow light.....

2026-10-26 • via Nuitee
F
Francis • couple • us
8
Good experience would book again
Pros:

The staff was very polite and helpful

Cons:

The pool was very cold and the exercise room had 3 machines

2026-10-26 • via Nuitee
M
Martin • solo_traveller • gb
8
Cons:

No weights in the fitness suite.

2026-10-23 • via Nuitee
S
Shannon • couple • us
10
2026-10-19 • via Nuitee
P
Paez • family_with_children • us
9
Pros:

Everything

2026-10-19 • via Nuitee
K
Kris • couple • us
8
2026-10-19 • via Nuitee
E
Edward Philip • couple • ph
1
Very not accomodating
Pros:

Everything is not hospitable

Cons:

You cannot check in at midnight you have to wait for 1 hour and 30 mins

2026-10-08 • via Nuitee
K
Katherine • solo_traveller • us
9
Great
Pros:

I always like coming here it’s very quiet and nice. I like the pool and the breakfast was delicious.

Cons:

I wish you had TVs in the rooms that connect to streaming services

2026-10-07 • via Nuitee
J
Jeffrey • solo_traveller • us
1
Pros:

Location

Cons:

I was raped on the price. Booking.com charged me $96 and the hotel charged me $200 after the fact. Total rip off

2026-09-17 • via Nuitee
M
Michael • couple • us
10
2026-09-14 • via Nuitee
M
Mark • solo_traveller • us
5
Cons:

We could hear the tenants up stairs every time they took a step, need better sound proofing. Got no sleep

2026-09-14 • via Nuitee
M
Madison • couple • us
3
Cons:

Room was dirty, bathroom wasn’t clean, dead bugs that looked like bed bugs.

2026-09-08 • via Nuitee
M
Madeiras • solo_traveller • us
9
Pros:

Easy to get to. Room was clean. Bed was really comfortable. Front desk was super nice.

Cons:

Shower head was useless really. No breakfast included for a $275 room.

2026-09-07 • via Nuitee
S
STEPHANIE • couple • us
5
We would have stay someone else!
Pros:

Continental breakfast

Cons:

Key issues ….afternoon/night counter work was miserable, she is the 1st to see. Strange to be put farthest room in the place when the hotel was empty when we check in. Hotel seemed damped like it had a water damage.

2026-09-06 • via Nuitee
S
Silvia • couple • ro
9
2026-09-01 • via Nuitee
R
ruben • solo_traveller • pa
8
HOTEL BUENO PARA EL DESCANSO
Pros:

Este hotel tiene un desayuno muy variado y sus intalaciones son amplias. tienen estacionamientos. vale la pena alojarse ahi.

Cons:

A pesar de que tenia la opcion pagar en el establecimiento. el cobro se hizo varias horas antes de hacer el check- inn y por toda la cantidad de las tres noches, ni siquiera un cobro por la primera noche como hacen los demas.

2026-09-01 • via Nuitee
D
David • couple • us
10
2026-08-31 • via Nuitee
K
Katherine • solo_traveller • us
8
2026-08-25 • via Nuitee
P
PETER • couple • us
8
2026-08-25 • via Nuitee