Holiday Inn Manchester West by IHG

Hotels
Holiday Inn Hotels & Resorts
8.2 (2283 reviews)
Liverpool Street , Manchester , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Noise issues
Inconsistent breakfast quality

Categories

Cleanliness
8.03
Many reviews highlighted rooms being clean and tidy, but some mentions indicated issues such as doors not sealing well and hygiene practices in the restaurant.
Service
8.5
Staff were frequently praised for their friendliness and willingness to help, contributing positively to the overall experience.
Location
8.04
While the hotel is conveniently located for most activities, some reviews mentioned that it wasn't in the heart of the area.
Room Quality
8.49
Rooms were consistently described as spacious and comfortable, meeting guests' needs well.
Amenities
8.02
General satisfaction with amenities, though some guests mentioned discrepancies with item availability.
Value for Money
7.98
Guests noted mixed feelings about pricing in relation to offered services, especially for the budget category.
Food and Beverage
8.03
Food quality varied, with positive remarks on breakfast but some criticism regarding choices and freshness on specific occasions.
Overall Experience
8.5
Despite minor inconveniences, the overall sentiment is favorable, with plans from guests to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:09

Property Description

Convenient Location
Located just a 5-minute drive from the MEN Arena and Manchester’s city centre, Holiday Inn Manchester West offers easy access to key attractions. Situated off the M602, the hotel is also within a 10-minute drive of Old Trafford Stadium.

Comfortable Accommodation
Each en-suite room at Holiday Inn Manchester West is thoughtfully equipped with tea/coffee making facilities, a satellite TV, a hairdryer, digital safe, and even a pillow menu for personalized comfort.

Delicious Dining Options
Indulge in a variety of culinary delights at the on-site restaurant, offering a seasonal menu with daily specials. The Lounge Bar is perfect for unwinding with a selection of hot drinks, beers, wines, and spirits.

Book your stay at Holiday Inn Manchester West for a memorable experience!

Important information:

Please note that guide dogs are accepted.

Should you have any Special Requests, please advise the hotel prior to arrival, and we will do our best to accommodate them.

All guests checking in at the hotel will be asked for a credit card at check in for a pre-authorization of GBP 30. This amount will be held for accommodations and/or any extras that might occur during the stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 2283 reviews
Cleanliness: 8.03
Service: 8.5
Location: 8.04
Room Quality: 8.49
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8.5
J
Julie couple gb
10
2026-07-25 via Nuitee
A
Ahmed solo_traveller gb
6
2026-07-24 via Nuitee
A
Audrey couple gb
9
We will use again
Pros:

Lovely staff
Very good breakfast
Central location
Free parking

2026-07-24 via Nuitee
C
Catherine couple gb
3
We've been loyal repeat customers over the last four years, but won't stay here again
Pros:

We have stayed at this hotel many times over the last four years due to its proximity to Salford University and have previously been very happy with it. The excellent location and free, secure parking remain an advantage. The breakfast is also still good. Most of the reception staff are lovely and helpful, with the notable exception of the duty manager and receptionist on 17 July 2026. However, we have been dismayed that maintenance standards have dropped notably over the past year or so.

Cons:

This will sadly be the last time we stay at this hotel due to increasing lack of maintenance, coupled with unacceptably poor customer service.
When we checked in on 16 July, we were allocated room 229 on 2nd floor. The lift was not working (and according to staff, has been problematic over the last few months). We are in our 60s and had heavy luggage, so it would have been nice if we had been offered a room on a lower floor - or at least offered assistance with our luggage. Sadly neither of these offers were forthcoming.
On entering the room, the heat was infernal. It was the middle of a heatwave but the hotel has air conditioning, and the aircon could have been switched on in advance so that the room was cool for guests on arrival. We switched on the aircon ... and after nearly two hours of sweltering, it was clear that what we had activated was simply the fan function and not the aircon. We tried to contact reception via the room phone, to find that this did not work.
I walked down to report this matter to the receptionist, and within a few minutes the duty manager came to investigate. The aircon didn't function well, but at lease cooled down the room enough for us to get to sleep. We were offered a change of room, but were simply too tired.
The next evening (17 July) we experienced exactly the same problem. I again walked downstairs to report the problem to the receptionist (different to the previous day), who was somewhat dismissive, but agreed to contact the duty manager. Over an hour later, he had not arrived, so I trekked down to reception again, to find that there had been a lack of communication between him and the receptionist and that our issue had not been prioritised. No meaningful apology from the manager when he arrived. Just inference that we should have accepted the room swap we'd been offered.

2026-07-23 via Nuitee
L
Laura Gabriela extended_group fr
10
Excellent quality for price, including a great breakfast!
Pros:

Very good quality for price!
Lovely hotel with an excellent breakfast!!

2026-07-22 via Nuitee
P
Paula solo_traveller gb
8
2026-07-20 via Nuitee
S
Stephen solo_traveller gb
7
2026-07-20 via Nuitee
F
Fritz couple ch
9
Pros:

Room was quite small but clean and overall ok. Staff very helpfull. Breakfast was very rich.

2026-07-20 via Nuitee
P
Petra couple gb
10
Great location comfortable and very helpful staff
Pros:

It was clean modern easy to book into staff were very pleasant and helpful. Would definitely book again

Cons:

Nothing to say bad

2026-07-19 via Nuitee
D
David solo_traveller gb
9
2026-07-19 via Nuitee
W
Wade solo_traveller gb
9
Pros:

Good location, great staff. All areas very clean...Delicious breakfast...

Cons:

The shower ran hot and cold...

2026-07-19 via Nuitee
S
Stacey solo_traveller gb
9
2026-07-18 via Nuitee
B
Bootz Nave family_with_children fr
8
Pros:

Parking privé gratuit, personnel agréable, bon emplacement, super petit déjeuner

Cons:

Voyageant en famille, les 2 chambres étaient éloignées l’une de l’autre dans l’établissement à cause d’un problème d’ascenseur (mon mari étant en fauteuil roulant)

2026-07-16 via Nuitee
R
Richard solo_traveller gb
8
Pros:

Location was good, Molly on reception was excellent.

Cons:

The bed and pillows weren't comfortable

2026-07-13 via Nuitee
M
Maddalena couple gb
8
It was a bit expensive for what you got but I accept prices going up when events are on.
Pros:

Nice stay, comfortable, staff were friendly. The air con in the room was leaking and it created a big puddle on the floor. We didn’t see it until we were checking g out - it’s not a complaint as these things happen I’m just making you aware
Also breakfast was lovely!

Cons:

The bathroom was a bit dated but not an issue

2026-07-13 via Nuitee
A
Aspinall extended_group gb
10
2026-07-13 via Nuitee
J
John couple gb
8
2026-07-12 via Nuitee
P
Paige couple gb
7
Good for a nights stay, free parking is a plus
Pros:

Location and staff

Cons:

Cleanliness and lack of plug sockets

2026-07-12 via Nuitee
H
Holly-Isabella couple gb
10
2026-07-12 via Nuitee
K
K solo_traveller gb
7
2026-07-11 via Nuitee