Crowne Plaza Sofia by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9.3 (448 reviews)
111 Alexandar Malinov Boulevard , Sofia , BG
+359 2 807 0707

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Generous/plentiful breakfast
Excellent restaurant food
Large, well-equipped rooms
Friendly and helpful staff (Georgy at the lobby bar highlighted)
Pleasant wellness area: sauna, steam room
Rooftop bar with views
Filtered coffee
Parking and optional underground garage
Metro/subway station within walking distance
Cons:
Pool water reported as cold
Accessible-room shower lacked curtain causing bathroom flooding
Minor maintenance issues (hanging sauna door, loose tiles, fallen hooks)
Hotel staff loud in corridors at night (isolated incident)
Some guests disregard dress code in restaurant
A bit far from city centre for some guests

Categories

Cleanliness
8.6
Some cleanliness/maintenance concerns reported: accessible-room shower lacked curtain causing bathroom flooding and there were minor defects (loose tiles, fallen hooks) affecting perceived cleanliness.
Service
9.6
Staff frequently praised as friendly, helpful and English-speaking; lobby bar staff (Georgy) singled out for excellent service, with an isolated issue of employees being loud in corridors at night.
Location
9.2
Conveniently close to a metro/subway station and with parking available, but noted by one guest as a bit far from the city centre.
Room Quality
8.8
Rooms described as large and well equipped/very nice by several guests, but at least one guest received an accessible room with poor shower setup and limited hooks/storage, plus small maintenance defects.
Amenities
9.5
Wellness area, sauna, steam room, rooftop bar and pool are highlights and praised by many; one report mentioned the pool water being cold.
Value for Money
8.9
Prices described as western-European and the restaurant as good but relatively expensive; overall value seen as appropriate for the standard but not cheap.
Food and Beverage
9.8
Breakfast repeatedly praised as plentiful and excellent; restaurant food and lobby bar cocktails receive strong positive mentions (filtered coffee noted too).
Overall Experience
10
Overall very positive sentiment across reviews: multiple 'excellent' comments, guests planning to return and specific praise for staff and facilities, yielding an outstanding overall impression despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Luxurious Fitness and Spa Facilities
Indulge in relaxation at our 5-star hotel's fitness and spa center with an indoor pool, hot tubs, sauna, and more. Enjoy rejuvenating massages and beauty treatments in a serene environment.

Gourmet Dining Experience
Savor a culinary journey at our stylish restaurants offering a diverse menu of local and international dishes. From traditional Mediterranean cuisine to fine dining options, there is something for every palate.

Convenient Location and Premium Amenities
Located near the city center and airport, Crowne Plaza Sofia provides spacious renovated rooms with modern amenities and stunning mountain views. With complimentary parking, 24/7 services, and state-of-the-art event venues, your stay will be seamless and memorable.

Book now to experience luxury and convenience at Crowne Plaza Sofia, your perfect retreat in the foothills of Vitosha Mountain.

Important information:

In case you have booked with payment at the property and you decide to shorten your stay and leave earlier than the preselected check-out date in your reservation, there is an extra charge of 50 EUR.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Location

Guest Reviews

9.3
Based on 448 reviews
Cleanliness: 8.6
Service: 9.6
Location: 9.2
Room Quality: 8.8
Amenities: 9.5
Value for Money: 8.9
Food and Beverage: 9.8
Overall Experience: 10
Маринела • family_with_children • bg
10
2026-10-31 • via Nuitee
Лидия • couple • bg
10
2026-10-30 • via Nuitee
B
Balcı Güngör • couple • tr
8
2026-10-27 • via Nuitee
P
Petre • family_with_children • ro
10
Pros:

Micul dejun

Cons:

Apa de la piscina rece.
La piscina era rece.

2026-10-27 • via Nuitee
T
Tudor Cristian • family_with_children • ro
10
Excellent hotel
Pros:

Very pleasant hotel. Large rooms, good facilities, excellent food in the restaurant. The lobby bar is a highlight. I wish to specifically commend Georgy from the Lobby Bar for great conversation and cocktails!

Cons:

Everything was good.

2026-10-27 • via Nuitee
V
Valentin • solo_traveller • bg
10
2026-10-26 • via Nuitee
N
Németh • couple • hu
10
Modern 5*-os szálloda, biztos visszamegyünk még.
Pros:

Jól felszerelt, nagyon szép az egész szálloda. A reggeli választék bőséges. A wellness kellemes. A személyzet kedves és jól beszél angolul. Nagyon jó volt itt lenni, tervezzük még, hogy visszatérünk.

Cons:

Nem volt ilyen.

2026-10-25 • via Nuitee
M
Mark • solo_traveller • us
9
Pros:

Filtered coffee!

2026-10-25 • via Nuitee
B
Burak • couple • tr
10
2026-10-24 • via Nuitee
J
Johann-Friedrich • couple • de
7
Hotel entspricht westeuropäischem Standard 3-4 Sterne.
Pros:

Das Schwimmbad mit Sauna und Dampfbad ist ein plus. Kleinere Defekte (hängende Saunatüre, abgefallene Haken, lose Bodenplatten) muss man ignorieren.
Die Bar ist ordentlich, die Preise westeuropäisch, das Frühstück ist angemessen und jeden Tag gleich, die Rooftop Bar ermöglicht einen Ausblick auf die umliegenden Geschäftshäuser. Parkplätze direkt vor dem Hotel sind praktisch, die Tiefgarage mit großen Stellplätzen gibt es optional. Im Restaurant kann man gut und teuer essen.
Die nächste Metro-Station ist in Fußentfernung.

Cons:

Wir haben ein behindertengerechtes Zimmer bekommen (warum ?) mit Klappstuhl in der Dusche aber ohne Duschvorhang oder Duschkabine. Beim Duschen stand jedesmal das Bad unter Wasser. Es gab kaum Ablagemöglichkeiten/Haken für Kleider und Handtücher.
Im Gang haben nachts Hotelmitarbeiter lautstark ihre (Beziehungs-)Probleme erörtert.
Es wird zwar verschiedentlich auf einen Dresscode hingewiesen aber trotzdem tauchen im Restaurantbereich Reisende in shorts und im Unterhemd und barfuß auf.

2026-10-20 • via Nuitee
T
TeodorJelev • solo_traveller • bg
10
2026-10-19 • via Nuitee
D
Dobromir Boyadzhiev • couple • bg
10
2026-10-19 • via Nuitee
B
Barbieux • extended_group • be
9
Bijzonder goed
Pros:

Uitgebreid ontbijtbuffet en vriendelijk personeel, dat ook bereid was om even buiten de zuivere personeel-klant-relatie een praatje te slaan. Leuk is dat!

2026-10-19 • via Nuitee
A
Andreas • extended_group • gr
10
2026-10-13 • via Nuitee
J
Jacqueline • couple • nl
9
Excellent
Pros:

Good

Cons:

A bit far from center but Subway near

2026-10-13 • via Nuitee
F
Fabio Marziani • family_with_children • it
10
Pros:

Tutto.

2026-10-13 • via Nuitee
I
Ildikó • family_with_children • hu
10
2026-10-10 • via Nuitee
Александр • couple • kz
10
2025-11-15 • via Nuitee
C
Cotea Loredana • extended_group • ro
10
Top of my list for Sofia
Pros:

Definitely, Crowe Plaza will be on top of my list for when I return to Sofia. The food from room service and the drinks from the bar that is placed next to the reception were very good. The Staff were very helpful and friendly, always talking nicely, Miss Nerry from the balinesse massage was amazing, I totally recommend her and Crown Plaza.

Cons:

Maybe the pool water can be slightly warmer, but this is not something that can stop you from enjoying the spa area.

2025-11-14 • via Nuitee
B
Bülent • family_with_children • tr
10
2025-11-13 • via Nuitee