Holiday Inn Express Hotel & Suites West I 10 by IHG

Hotels
•
Holiday Inn Express
8.2 (126 reviews)
130 Loblolly Ln, Pensacola, Florida, 32526 , Pensacola , US
+1 850-332-4925

listing image 1
Show all photos

Facilities

Elevator
Fitness facilities
ATM/banking
Conference space
Television in common areas
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Express check-out
Internet access in public areas - high speed
See all facilities

Review Highlights

Pros:
Friendly and helpful staff (especially breakfast attendants)
Full, varied and well-liked breakfast
Clean rooms reported by many guests
Comfortable beds for many guests
Convenient / easy-to-find location
Clean pool and good coffee
Cons:
Stained/dirty bed sheets and comforters reported multiple times
Mold in the tub noted by guests
Room odor (smelled like dog) in at least one case
Inconsistent housekeeping quality
Isolated poor front desk experiences
Property and some furniture feel dated
Beds are high and difficult for some disabled guests

Categories

Cleanliness
6.5
Mixed but notable cleanliness problems: multiple guests reported stained bed sheets/comforters, mold in the tub, and a room that smelled like a dog, though others praised clean rooms and fresh smells.
Service
8.9
Generally very positive: numerous comments praising friendly, helpful staff and standout breakfast attendants; isolated negative interactions at the front desk reported.
Location
7.8
Location described as convenient/easy to find but not close to downtown and the surrounding area was described as somewhat depressed by one guest.
Room Quality
7.4
Mixed room condition: several guests found rooms comfortable and beds good, while others noted dated furniture (couch), high beds difficult for disabled guests, mold in tub, and occasional odors.
Amenities
9
Positive mentions of amenities: clean pool, good coffee, and a full breakfast offering; breakfast service consistently praised.
Value for Money
8.2
Standard quality for this hotel tier.
Food and Beverage
9.2
Strong positive sentiment for breakfast: described as a full, varied breakfast with several delightful and attentive attendants; multiple guests called it fantastic.
Overall Experience
8.6
Overall generally positive stays with excellent staff and breakfast that made many stays enjoyable, tempered by intermittent cleanliness and housekeeping issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Recreational Amenities
Indulge in the indoor pool and fitness center for a rejuvenating stay.

Delightful Dining Options
Savor snacks from the snack bar and enjoy a complimentary buffet breakfast.

Events and Meetings
Host successful events with conference space and a meeting room.

Book your stay at Holiday Inn Express Hotel & Suites West I 10 for a memorable Pensacola experience. 🌟

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PNS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.2
Based on 126 reviews
Cleanliness: 6.5
Service: 8.9
Location: 7.8
Room Quality: 7.4
Amenities: 9
Value for Money: 8.2
Food and Beverage: 9.2
Overall Experience: 8.6
R
Rachel
10
Pros:

Clean room, service was great.

2025-10-13 • via Nuitee
Y
Yu Jin • family_with_children
2
Pros:

So dirty stained comforter and bed sheets!

Please change the housekeeper or change the bed sheets. Please.

Kids are unsafe with the dirty stained bed sheets and comforters.

The only thing that I like was kind staffs.
Not the housekeepers.

2025-10-09 • via Nuitee
A
amer
10
Pros:

K

2025-09-13 • via Nuitee
D
Dorthy • partner
10
Pros:

The staff can't think of the lady s name in the breakfast buffet she was awesome

2025-09-08 • via Nuitee
R
Roger
8
Pros:

The area was okay but mildly depressed it is not close to downtown and most things I am interested in like nicer dining.

2025-08-19 • via Nuitee
J
Jose • family_with_children
10
Pros:

The property wasn’t the newest, but it was very clean. The staff was great. At breakfast Eliza made sure we were all taken care of and was so sweet! Nearly the best hotel stay on our roadtrip.

2025-08-10 • via Nuitee
D
desaree
4
Pros:

Property wasn’t as I expected

2025-07-27 • via Nuitee
K
Karen
4
Pros:

Poor condition

2025-07-20 • via Nuitee
H
Hamlet
10
Pros:

Would stay again

2025-07-11 • via Nuitee
S
Sarah
10
Pros:

Convenient location!

2025-07-08 • via Nuitee
E
Eliana
2
Pros:

Horrible front desk staff (Katie) she is NOT educated on her job or common sense.. the kitchen and EVS staff showed GREAT hospitality and made the stay so welcoming.

2025-07-05 • via Nuitee
D
David • family
10
Pros:

Front desk was very welcoming and helpful !

2025-07-03 • via Nuitee
D
Dana • family
10
Pros:

The hotel is the best.

2025-06-26 • via Nuitee
R
Robert • friends
10
Pros:

Great welcome at the front desk at check-in and check-out; and the best breakfast attendant ever! She greeted and checked each table every day...clone her and distribute her to train staff at your other locations.

2025-06-19 • via Nuitee
B
Bernadette • family_with_children
10
Pros:

Spacious, amenities provided

2025-06-16 • via Nuitee
M
Melanie • friends
8
Pros:

The friendly

2025-06-08 • via Nuitee
G
Gabriela
10
Pros:

Nice staff clean hotel and the coffee was good

2025-06-06 • via Nuitee
B
Bernice
10
Pros:

We chose this property after we stayed at another property two years in a row. We unfortunately gave them the benefit of the doubt the second year, (they said they were remodeling).So we spent more money and chose this one and the same area. it was clean, the breakfast was a full breakfast (the other one was a package of three mini donuts and coffee) eggs, sausage, pancakes, biscuits and gravy, etc. . The hostess at breakfast was a delight very friendly and welcoming. The room was clean and beds were comfortable.

2025-06-06 • via Nuitee
M
Melinda
10
Thank you for your hospitality.
Pros:

check in was very easy, the women who checked us in was especially friendly, i believe her name was Kim.
The room was clean and comfortable, we had a queen suite. Both beds were very comfortable.
The couch in the sitting area could be updated, but was comfortable for seating.
The breakfast offered was a variety, something for everyone.
We would definitely stay again.
Thank you for your hospitality.


2025-05-18 • via Nuitee
D
Debbie • family
8
Pros:

The beds are super high and difficult for a disabled person to get in. Suggested that they get lower beds or have step stolls with handles for disabled patrons. The staff are wonderful. It's very easy to find off the highway. The breakfast was FANTASTIC.

2025-05-14 • via Nuitee