Holiday Inn Express Hotel & Suites Rochester - Victor by IHG

Hotels
•
Holiday Inn Express
8.1 (176 reviews)
7502 Main Street Fishers, Victor, New York, 14564 , Victor , US
+1 585-672-2100

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Facilities

Elevator
Fitness facilities
Conference space
Fireplace in lobby
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Express check-out
Meeting rooms
See all facilities

Review Highlights

Pros:
Clean rooms reported by multiple guests
Friendly and helpful staff mentioned frequently
Comfortable beds and pillows
Convenient/perfect location for travelers
Spacious/large rooms
Acceptable/good breakfast for many
Cons:
Reports of uncleanliness (hair on bed, trash under bed, stained carpet, odors)
Broken or unavailable amenities (hot tub/Jacuzzi, pancake machine, TV issues)
Service failures for some (wrong room, poor check‑in handling, eviction/poor handling of guests)
Safety/maintenance concern at pool (chemicals while children in pool)
Bugs in room and reports of cigarette smoke or strong odors
Noise issues in some rooms

Categories

Cleanliness
6.5
Mixed signals: several guests praised very clean rooms, but multiple reports of hair on bed, trash under bed, stained carpets, bad smells and an overall dirty bathroom reduce the score.
Service
9.5
Generally praised as friendly and helpful by many guests; some notable failures (wrong room assignment, slow/poor check‑in handling, and an incident where staff refused assistance) exist but positive staff reports are frequent and justify a strong score.
Location
9.5
Multiple guests called it a convenient/ perfect location for overnight stops and long drives with no significant negative mentions.
Room Quality
7.6
Rooms often described as large, comfortable and with good beds, but several reports of bugs, cigarette/foot smells, poorly put together rooms and visible wear (stained carpet) lower this rating.
Amenities
7
Basic amenities generally met expectations, but repeated issues were reported (broken hot tub/Jacuzzi, pool chemical safety concern, outdated TV service, and a broken pancake machine) that weigh the score down.
Value for Money
8.2
Many guests felt the stay was acceptable for the price (comfy beds, clean rooms for some), though a few felt it was not worth what they paid due to service or amenity problems.
Food and Beverage
8
Breakfast received mixed reviews: several guests liked the breakfast or said it 'did the job', while others reported poor quality or equipment failures (pancake machine broken).
Overall Experience
8.5
Overall sentiment is positive for many stays (clean rooms, friendly staff, comfy beds, good location), but serious isolated incidents (safety/cleanliness issues, service failures, broken amenities) lead to mixed impressions rather than uniformly excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Exceptional Amenities
Indulge in our indoor pool, spa tub, and fitness center. Unwind by the lobby fireplace or enjoy the picnic area.

Convenient Services
Start your day with a complimentary on-the-go breakfast and stay connected with free Wi-Fi. Benefit from a business center, express check-out, and event space.

Comfortable Accommodations
Relax in our guestrooms with flat-screen TVs, pillowtop beds, and complimentary internet access. Appreciate the convenient location near local attractions.

Book your stay at Holiday Inn Express Hotel & Suites Rochester - Victor today for a memorable experience.

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Pets

    Pets not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.1
Based on 176 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9.5
Room Quality: 7.6
Amenities: 7
Value for Money: 8.2
Food and Beverage: 8
Overall Experience: 8.5
G
Gerardo • family
10
Pros:

We enjoyed stay here

2025-10-07 • via Nuitee
G
Gerardo
10
Pros:

We enjoyed staying here

2025-10-07 • via Nuitee
G
Gary L.
10
Pros:

Decent food choices nearby. Excellent reception staff

2025-10-01 • via Nuitee
L
Leonid • family
10
Pros:

VERY GOOD!

2025-09-30 • via Nuitee
V
Verified traveler
2
Never ever again
Pros:

This was one of the worst hotels I’ve ever stayed at considering it has a lot of stars. I really don’t know how we needed a rollaway bed for our room. For three hours they told us they would bring us one then we saw one in the hallway by the front desk and they said oh yeah if you want that, you can take that one up so we had to get our own bed and push the basket of linens to our room. The lady at the front desk also gave us the wrong room and was booked out of the rooms that we did book. And lastly, I took the kids to the pool where the guy started dumping chemicals in the pool while my kids were in it and the hot tub was broken and had all of these cords and pipes and things coming out of them so I told my kids it’s time to go. We are not staying And there was hair on the bed and trash under the bed. And the bathroom seemed very dirty.

2025-09-03 • via Nuitee
N
Nicole
8
Pros:

Room was clean,

2025-09-02 • via Nuitee
M
Marjorie • partner
10
Pros:

The room was very large and very clean. We would stay there again.

2025-09-01 • via Nuitee
S
Sarah
10
Pros:

Everything was great! Staff was super friendly I needed a few things and everytime I asked for them they never hesitated and was super happy to help!

2025-08-31 • via Nuitee
P
Paulette
4
Pros:

Loud noise in my room throughout my stay! Not very clean my room smelled like feet and cigarette smoke! Never again! Guess I got the Expedia room!

2025-08-28 • via Nuitee
L
Lesley • family
10
Pros:

Comfy beds and pillows. Good breakfast

2025-08-26 • via Nuitee
S
Scott • family
2
Pros:

Check was at 3pm and we were seated in the lobby with my toddler for an 1hr 15mins bc upon arrival our room wasn’t ready! When we got to our room it was poorly put together. Staff leisurely passed us by while waiting for room to be complete with no communication! We paid good money for a one night stay and it wasn’t that great!

2025-08-24 • via Nuitee
L
Lance
8
Nice Holiday Inn Express
Pros:

Hotel and room were very clean, which is the most important thing to me. Amenities were as expected this this hotel. Breakfast was OK but did the job for one day. Would stay here again!

2025-08-24 • via Nuitee
Z
Zelda
8
Pros:

There were a few bugs in my room when i arrived but it’s summer so nothing too out of the ordinary.

2025-08-23 • via Nuitee
J
Jasmine
2
Pros:

They took my room from me and threw my stuff in garbage bags and told me that they couldn't help me, bc I only booked a room for one night. But I showed him the receipt email for check out on August 20th and the front desk man did not care and I was here with my blind father and disabled mother. It was a actual nightmare as we sat in the waiting area with all of our things in trash bags.

2025-08-20 • via Nuitee
C
CAROLINE • family
8
Pros:

The hotel is convenient location after long hours driving, the check in was very easy and simple. The only inconvenience the TV service must be update with smart TV been able to connect our own services or better cable service I couldn’t watch nothing of my preference and I wasn’t able to connect my own service. Not even radio.

2025-08-20 • via Nuitee
A
Alison
8
Pros:

Comfy, no frills place to stay

2025-08-17 • via Nuitee
R
Richard
10
Pros:

Perfect location, quiet clean, excellent

2025-08-16 • via Nuitee
S
Sheldon
2
Deceiving
Pros:

We asked multiple times about do they have a Jacuzzi, and that was only reason why we chose this hotel. And knew that Jacuzzi was not working but didn’t tell us that so that’s very deceiving. Lies never again coming back to this hotel. We said we are going to pay in cash. And they they only need my credit card for essentials and that was another lie. Nothing but disappointment


2025-08-13 • via Nuitee
T
Trisha
10
Pros:

Spacious room, nice set up.

2025-08-13 • via Nuitee
B
Brian
10
Pros:

Good

2025-08-11 • via Nuitee