Holiday Inn Express Poole by IHG

Hotels
Holiday Inn Express
8.2 (2473 reviews)
Walking Field Lane , Poole , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable stay
Cons:
Noise issues
Limited room storage
Hidden parking fees

Categories

Cleanliness
7.66
Multiple reviews mentioned cleanliness, but some noted dusty areas and lack of hot water.
Service
9.13
Staff were frequently described as friendly and helpful, providing good service.
Location
9.17
Location received praise for its convenience to nearby venues and attractions.
Room Quality
7.12
Several reviews pointed out issues with room preparation and inadequate storage for clothing.
Amenities
7.65
Comments on limited amenities and inadequate breakfast options.
Value for Money
8.11
While some considered it good value, hidden costs like parking and variable room quality lowered perceptions.
Food and Beverage
8.16
Breakfast was generally well-reviewed, though some suggested a wider choice.
Overall Experience
8.63
Overall positive experiences with a mix of comments reflecting both highs and lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:30

Property Description

Convenient Location
Holiday Inn Express Poole is ideally situated just a short walk from Poole's ferry port and rail station, making travel connections a breeze. Explore the vibrant restaurants of Poole Quay and enjoy the stunning natural harbor, all within close proximity.

Modern Amenities
Experience comfort in our en-suite contemporary rooms equipped with all the essentials for a relaxing stay, including Freeview TVs, power showers, and blackout curtains. Stay connected with free WiFi throughout the hotel and start your day right with a delicious breakfast buffet.

Entertainment and Convenience
Take advantage of our 24-hour reception, on-site restaurant, and stylish lounge and bar area featuring Sky Sports. Whether you're here for business or leisure, our modern meeting rooms cater to your needs. With attractions like the Lighthouse theatre and Dolphin Shopping Centre nearby, there's always something to explore.

Book your stay at Holiday Inn Express Poole for a memorable and convenient experience.

Important information:

Holiday Inn Express Poole offers car parking at the rear of the hotel, which is monitored by an external company. Parking is charged per night and guests are required to enter their car registration details on arrival.

Please note that all rooms are cleaned as per IHG Clean Promise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

8.2
Based on 2473 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 7.12
Amenities: 7.65
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.63
V
Voyage827626 Friends getaway
10
Just brilliant!
Pros:

This is the best Holiday Inn Express I have stayed in... Rooms very clean and bed super comfortable... All staff very friendly and helpful... Breakfast and dinner food delicious, plenty of it and the whole package extremely good value. Easy to book through the IHG site... Everything excellent!

2026-08-15 via Tripadvisor
K
Kalwant solo_traveller gb
10
Thank you :)
Pros:

Everyone was so kind and friendly. Nothing was too much. We've stayed before and will definitely stay again. A very big thank you :) ♥️

2026-08-15 via Nuitee
D
Dickson family_with_children gb
7
2026-08-15 via Nuitee
H
Hawkins couple gb
8
2026-08-14 via Nuitee
J
janet couple gb
9
Our holiday was very comfortable and pleasant though the weather was extremely hot!
Pros:

Breakfast good . Location rather distant from TheQuay.

Cons:

Location. Tricky to find and away from the hub

2026-08-14 via Nuitee
S
Sara couple gb
5
Cons:

Parking very expensive

2026-08-14 via Nuitee
S
SHARON solo_traveller gb
10
A break for the husband that has cancer
Pros:

The staff were brilliant and the hotel was clean and tidy

Cons:

There was nothing I could say that I didn't like

2026-08-14 via Nuitee
K
KAREN MICHELE solo_traveller fr
9
Lovely staff Good breakfast
Pros:

The breakfast and the staff . This is a review for our two stays Sunday and Tuesday

Cons:

What has pulled our score down was the fact that on arrival on Sunday our room had been given away? Granted we arrived very late but we had booked and paid for the room 10 days earlier. It took 30minutes to make up a staff? bedroom..which was lovely and the guy was hugely apologetic BUT it was deeply frustrating at 11pm.
Paying for the parking was also rather annoying too

2026-08-13 via Nuitee
J
Javier family_with_children es
8
Pros:

Es un hotel de cadena, y se parecen todos. Todo perfecto a la llegada y para el check out, sin problemas.

Cons:

Cogimos una habitación marcada como cuádruple para toda la familia, pero el sofá cama para los niños era algo estrecho.

2026-08-13 via Nuitee
A
Anne couple je
9
Pros:

Location was perfect as we had to catch the ferry in the morning. Will definitely use again.

2026-08-13 via Nuitee
C
Colin couple gb
10
Excellent value for money
Pros:

The location is great - easy to get to by car and to visit various destinations. Car parking is good also and you can normally charge your car in the selected bays.

The breakfast is excellent - good selection and the quality was great.

The rooms are very spacious as is the ensuite and the bed was very comfortable.

2026-08-11 via Nuitee
K
Klisc solo_traveller gb
10
2026-08-11 via Nuitee
P
Paola solo_traveller it
9
Pros:

Camera spaziosa e ben organizzata. In tre siamo stati veramente comodi. Bagno e doccia ampi e puliti. Colazione molto buona e variegata, con dolce e salato, frutta, ecc.

Cons:

Il parcheggio è a pagamento e si paga a parte (10 sterline perr 24 ore), ma non è stato male perché abbiamo potuto lasciare l'auto lì anche dopo il check out. La posizione non è un granché, ma in pochi minuti si raggiunge il centro di Poole con la sua zona pedonale e il lungomare.

2026-08-11 via Nuitee
G
Gilles family_with_children fr
8
Parfait pour une brève halte.
Pros:

Un bon accueil et une chambre confortable.

Cons:

Un emplacement très à l'écart du centre et avec un accès difficile. Un peu décevant parce que peu personnalisé et très standardisé. Un côté impersonnel.

2026-08-11 via Nuitee
E
Eileen couple gb
9
All good.
Pros:

It had parking which was a plus

Cons:

It was all fine

2026-08-11 via Nuitee
R
Riccardo family_with_children it
7
2026-08-11 via Nuitee
R
Rupert couple gb
3
Very disappointing
Pros:

Sorry there wasn't much I liked. The staff were welcoming though.

Cons:

This hotel has seen better days, shower leaking, air conditioning unit dripping and mouldy bathroom sealant. Not what I'd expect from this hotel group and very expensive.

2026-08-10 via Nuitee
V
venomobl Family
10
Fantastic stay
Pros:

Everything was spot on! Great service from checking in, to dinner in the restaurant as well as breakfast.

2026-08-09 via Tripadvisor
I
Ian solo_traveller gb
8
2026-08-09 via Nuitee
J
Judy solo_traveller je
5
Overnight stay on my own Very unhelpful re certain things
Pros:

Location fairly good

Cons:

Not very helpful staff

2026-08-09 via Nuitee