Holiday Inn Express Poole by IHG

Hotels
•
Holiday Inn Express
8.1 (2493 reviews)
Walking Field Lane , Poole , GB
+44 1202 649222

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location (harbour, lighthouse, airport access)
Friendly/helpful reception staff
Generally clean rooms and good housekeeping
Good breakfast reported by many
Convenient for walking to local venues
Cons:
Frequent bed issues (sagging or very hard mattresses)
Paid parking and high pet charges
Some noise and draughty windows in certain rooms
Isolated cleanliness/restaurant hygiene complaints
Limited amenities (no gym, few sockets/drawers in some rooms)

Categories

Cleanliness
8
Majority of guests report spotless/clean rooms and good housekeeping, though a few strong outliers mention a filthy bathroom and dirty restaurant blinds/plates, so overall slightly above average.
Service
9
Staff frequently described as friendly and helpful at reception; check-in/out praised. Isolated issues (e.g., security/door lock) noted but service is consistently a strong point.
Location
9.5
Repeatedly highlighted as excellent — close to harbour, lighthouse/theatre and airport; many guests chose the hotel largely for location.
Room Quality
6.8
Several complaints about mattresses (too hard, sagging, sliding to middle), draughty windows, noise and small bathrooms in some rooms; some rooms described as comfortable, so overall below target.
Amenities
7.4
Basic amenities mostly fine, good showers reported, but negatives include paid parking, high pet charges, no gym and some lacking room fittings (sockets, drawers, coat hangers).
Value for Money
6.5
Charged extras (parking, high pet fees) and mixed comments on food quality reduce perceived value despite generally satisfactory rooms and location.
Food and Beverage
8.5
Breakfast is frequently praised as very good, though one detailed review described poor quality items; overall breakfast is a consistently positive feature.
Overall Experience
9.1
Most guests report pleasant stays, would stay again, and highlight location and helpful staff; despite some room/price issues the general experience is strongly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location
Holiday Inn Express Poole is ideally situated just a short walk from Poole's ferry port and rail station, making travel connections a breeze. Explore the vibrant restaurants of Poole Quay and enjoy the stunning natural harbor, all within close proximity.

Modern Amenities
Experience comfort in our en-suite contemporary rooms equipped with all the essentials for a relaxing stay, including Freeview TVs, power showers, and blackout curtains. Stay connected with free WiFi throughout the hotel and start your day right with a delicious breakfast buffet.

Entertainment and Convenience
Take advantage of our 24-hour reception, on-site restaurant, and stylish lounge and bar area featuring Sky Sports. Whether you're here for business or leisure, our modern meeting rooms cater to your needs. With attractions like the Lighthouse theatre and Dolphin Shopping Centre nearby, there's always something to explore.

Book your stay at Holiday Inn Express Poole for a memorable and convenient experience.

Important information:

Holiday Inn Express Poole offers car parking at the rear of the hotel, which is monitored by an external company. Parking is charged per night and guests are required to enter their car registration details on arrival.

Please note that all rooms are cleaned as per IHG Clean Promise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

8.1
Based on 2493 reviews
Cleanliness: 8
Service: 9
Location: 9.5
Room Quality: 6.8
Amenities: 7.4
Value for Money: 6.5
Food and Beverage: 8.5
Overall Experience: 9.1
W
Wain • family_with_children • gb
10
Pros:

Comfortable bed, spotless room, friendly staff at reception, great breakfast.

Cons:

N/a

2026-10-31 • via Nuitee
N
Natalie • family_with_children • gb
10
Excellent location, clean, friendly
Pros:

Close and convenient for the light house

Cons:

Nothing

2026-10-29 • via Nuitee
J
Jonathan • family_with_children • gb
7
Great location but Needs some TLC
Pros:

It's all about the location for us, 5-10 minute walk from the Harbour and our daughter

Cons:

The double bed in room 325 was sagging in the middle and so we kept rolling into each other, so lack of sleep. Also the window was so draughty it was blowing the curtains and making the room cold.

2026-10-29 • via Nuitee
S
Sally • solo_traveller • gb
5
Pros:

Everything was fab apart from the rock hard mattress ...really really uncomfortable

Cons:

The bed; it gave me a poor night's sleep and painful pressure bruises

2026-10-27 • via Nuitee
A
Ann • family_with_children • gb
9
Pros:

Location cost room was lovely and clean and comfortable breakfast delicious

Cons:

Paying to park

2026-10-27 • via Nuitee
C
Claire Stanley • family_with_children • gb
7
Clean, friendly staff.
Pros:

Clean, friendly staff.

Cons:

Its £10 a day to park at the hotel and was charged £50 for our dog. Didn't realise this when we booked.

2026-10-27 • via Nuitee
C
Carl • couple • gb
5
Good hotel/poor security
Pros:

Food
Room clean

Cons:

Door lock did not work

2026-10-27 • via Nuitee
P
Philip • family_with_children • gb
10
2026-10-27 • via Nuitee
C
Clifton • family_with_children • gb
9
Pros:

Clean, comfy, quiet, All aspects of room working well. Great shower.
Easy check in, check out.

Cons:

Footpaths from hotel to central Poole & Light house Theatre, Not easy. Designed for cars & coaches, but not walkers.

2026-10-26 • via Nuitee
S
Sandra • couple • gb
6
Pleasant
Pros:

Good location

Cons:

Noisy people in room 215 next to us rowing in early hours of morning and others running and shouting in hallway

2026-10-26 • via Nuitee
S
Steve • couple • gb
9
Excellent break
Pros:

Staff were excellent. Hotel location great for walking into Poole. Room clean and comfortable

2026-10-26 • via Nuitee
P
Paul • couple • gb
9
2026-10-26 • via Nuitee
C
Carole Palmer • family_with_children • gb
4
Don't bother -even at budget price
Pros:

Location

Cons:

Our first room didn't have the correct bed made up so we were moved to another next to the corridor door that was being slammed all day and night, it was cold and drafty and there were not enough pillows. We barely slept despite the noise as the mattress was so uncomfortable and we were sliding into the middle all night. Filthy bathroom, restaurant blinds were disgustingly dirty and next to drafty windows and all the plates at breakfast felt dirty. Really disappointed with the breakfast quality , disgusting sausages and greasy bacon, stale hash browns,no choice of eggs, artificial tasting muffins, watered down juice and poor quality coffee. Worst holiday inn experience ever.

2026-10-26 • via Nuitee
P
Philip • couple • gb
7
Great location
Pros:

Proximity to Venue.
Welcome at Reception.
Bar service

Cons:

Small room and bathroom. Just a double bed rather than King.

2026-10-25 • via Nuitee
L
Lesley • solo_traveller • gb
5
2026-10-25 • via Nuitee
P
Paul • couple • gb
8
2026-10-24 • via Nuitee
R
Ryan • couple • gb
10
2026-10-24 • via Nuitee
A
Andrew • couple • gb
8
2026-10-24 • via Nuitee
S
Sven • family_with_children • nl
7
2026-10-23 • via Nuitee
S
Simon • couple • gb
6
Pros:

The breakfast was very good

Cons:

Bed was very uncomfortable

2026-10-22 • via Nuitee