Holiday Inn Express Poole by IHG

Hotels
•
Holiday Inn Express
8.2 (2347 reviews)
Walking Field Lane , Poole , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable stay
Cons:
Noise issues
Limited room storage
Hidden parking fees

Categories

Cleanliness
7.66
Multiple reviews mentioned cleanliness, but some noted dusty areas and lack of hot water.
Service
9.13
Staff were frequently described as friendly and helpful, providing good service.
Location
9.17
Location received praise for its convenience to nearby venues and attractions.
Room Quality
7.12
Several reviews pointed out issues with room preparation and inadequate storage for clothing.
Amenities
7.65
Comments on limited amenities and inadequate breakfast options.
Value for Money
8.11
While some considered it good value, hidden costs like parking and variable room quality lowered perceptions.
Food and Beverage
8.16
Breakfast was generally well-reviewed, though some suggested a wider choice.
Overall Experience
8.63
Overall positive experiences with a mix of comments reflecting both highs and lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:30

Property Description

Convenient Location
Holiday Inn Express Poole is ideally situated just a short walk from Poole's ferry port and rail station, making travel connections a breeze. Explore the vibrant restaurants of Poole Quay and enjoy the stunning natural harbor, all within close proximity.

Modern Amenities
Experience comfort in our en-suite contemporary rooms equipped with all the essentials for a relaxing stay, including Freeview TVs, power showers, and blackout curtains. Stay connected with free WiFi throughout the hotel and start your day right with a delicious breakfast buffet.

Entertainment and Convenience
Take advantage of our 24-hour reception, on-site restaurant, and stylish lounge and bar area featuring Sky Sports. Whether you're here for business or leisure, our modern meeting rooms cater to your needs. With attractions like the Lighthouse theatre and Dolphin Shopping Centre nearby, there's always something to explore.

Book your stay at Holiday Inn Express Poole for a memorable and convenient experience.

Important information:

Holiday Inn Express Poole offers car parking at the rear of the hotel, which is monitored by an external company. Parking is charged per night and guests are required to enter their car registration details on arrival.

Please note that all rooms are cleaned as per IHG Clean Promise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 8.50 per day.

Location

Guest Reviews

8.2
Based on 2347 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 7.12
Amenities: 7.65
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.63
K
Kelly • couple • gb
10
Five stars
Pros:

Excellent as to be expected

2026-07-18 • via Nuitee
C
Carmen • family_with_children • gb
10
2026-07-18 • via Nuitee
A
ANNMARIE • solo_traveller • gb
3
Poor Poole Holiday Inn. Unacceptable
Pros:

The bed and the air conditioning

Cons:

The room was very basic. The shower cubicle was mouldy and leaking. The double glazing was ineffective and old and the outside sound from the traffic was loud and continuous. The room was tired and in need of renovation for the price. We were greeted with a card machine payment with a bill for £165, which we had already paid. Pretty embarrassing. I explained we had paid. The lady at the desk said "Was It with booking.com?" I replied Yes...she said "We always get trouble with booking.com....it never shows as paid on our system." This price also included a car parking charge of £10 even though we were residents. Totally unacceptable. She was more than happy to discuss this payment issue with other residents in ear shot who were waiting to book in.
My husband stays at Holiday Inn hotels all around the country for his job and he says this is the worst one he's ever stayed in. The breakfast was average at best. The toast machine was not set up correctly and the toast was coming out of the back of the machine. Someone came to rectify after my husband went to get help. The man found many slices of toast at the back of the toaster, without gloves he removed them all.. placed them on a plate and served them to my husband and said "I'm not sure which ones were yours". This toast had ended up on the work surface at the back of the toaster... Who would want that.
We chose this hotel because of HI reputation and the fact that we would be able to charge our hybrid car. 4 out of 4 chargers were out of order. The lady at the desk joked saying "The chargers are not working... We called engineer and we waiting" (Her words exactly) Oh...and the WiFi password given to us did not work. We'd had enough at this point. Won't be using Holiday Inn Poole ever again.

2026-07-18 • via Nuitee
M
M5763TYsamuell • Couples • Hedge End, Hampshire, England
10
Credit to the team
Pros:

Syed and Arnab were so welcoming,what a asset to the team. The recommendations and knowledge of the area went a long way. The check in was flawless. We stay in hotels a lot and this was the best service we've received this year. The rooms are extremely clean and fresh we felt like it was a brand new building. Overall a ten out of ten experience.

2026-07-17 • via Tripadvisor
L
Leigh-Ann Wilson • solo_traveller • it
10
Leigh-Ann
Pros:

Breakfast was plentiful and staff friendly and helpful

2026-07-17 • via Nuitee
M
Mandeep • family_with_children • gb
6
2026-07-16 • via Nuitee
J
Janet • couple • gb
8
2026-07-16 • via Nuitee
I
Inge • couple • nl
5
Slecht, behalve de locatie
Pros:

De locatie

Cons:

De kamer had nauwelijks opbergruimte, geen glazen in de kamer, harde matrassen, chagrijnig personeel op 1 na. Slechte voorraad van het restaurant.

2026-07-16 • via Nuitee
R
Rosaline • solo_traveller • gb
9
Pros:

Great location comfortable room

2026-07-16 • via Nuitee
L
Laura • solo_traveller • gb
8
Good - no faults
Pros:

Air conditioned room with a comfortable bed and working area was very welcome during this heatwave. Staff were friendly and food in evening was good.

2026-07-16 • via Nuitee
G
Greer • extended_group • gb
9
A relaxing and very pleasant stay.
Pros:

Room was clean, comfortable and spacious. The general atmospher at the hotel was calm and pleasant. Food was well cooked and presented.

Cons:

No negatives to report.

2026-07-16 • via Nuitee
C
Christine • couple • gb
10
Always meets our expectations - in fact we’re back on a fortnight.
Pros:

We stay here now every time we come to visit family. It’s ideally situated for us, the rooms are always spotless, the staff are excellent and breakfast is simple and informal.

Cons:

Nothing except they ran out of the exceptional coffee (both machines) on one of the mornings we were there!

2026-07-15 • via Nuitee
B
Bs88965 • Solo travel • Bristol, England
8
Great night away
Pros:

Stayed 1 night. Good parking. Great welcome. Good room. Air con excellent. Bed comfortable bathroom adequate.
Ate in the restaurant. Some choices not available. No desserts. But not a lot can be done when it’s gone it’s gone.
Had a green curry, sweet pot fries. Excellent!
Breakfast at IHG is always good.
Staff here are attentive and ensure you have a good stay. Whilst there were food shortages it was explained. Really a good night away, nice bed, tv, room I would stay again when in Poole.

2026-07-14 • via Tripadvisor
M
martine • couple • fr
8
excellente étape
Pros:

chambre impeccable , petit déjeuner tout à fait correct, et situation parfaite pour prendre le ferry le lendemain et se promener au port le soir

2026-07-14 • via Nuitee
K
Kelly • family_with_children • gb
8
Pros:

Room and reception are excellent. Coffee ad water availability

Cons:

Fire alarm at 07:30 in morning because toaster in restaurant

2026-07-14 • via Nuitee
P
Patrick • couple • gb
2
Terrible service
Pros:

I had booked a room at the hotel for Thursday evening last and had opted for pay at hotel, I was driving down from London London about one hour from the hotel when they phoned me to say that they had given the room away because I had not paid yet previous received that given me the option to pay,
This was so unprofessional and the reception Stuff had nothing more to say. This is not acceptable behaviour and I am very angry and disappointed. I then found a room at hotel Du Vin , and I was very fortunate

2026-07-14 • via Nuitee
M
Matthew Edward • couple • gb
7
2026-07-14 • via Nuitee
O
Olivier • solo_traveller • fr
4
Chambre ne correspondant pas à la réservation
Pros:

L'emplacement par rapport au centre ville

Cons:

Le manque de préparation de la chambre, les oublis du personnel

2026-07-14 • via Nuitee
P
PopRich • Couples • Ashtead, Surrey, England
8
Nice Stay
Pros:

Nice clean fresh modern hotel. Location suited us, just a short (10 minute) walk to the harbour with stunning views. Good restaurant for breakfast, with ample choice and variety. Staff efficient & friendly. Parking at £10 for 24 hrs ok. Would have been better with lunch, snacks etc available at lunchtime. Other than the fire alarm at 7.15am after a late night watching England beat Sweden, all Good.

2026-07-13 • via Tripadvisor
M
Margaret • solo_traveller • gb
10
Short stay to perform as part of a choir in an epic performance at the lighthouse theatre.
Pros:

Although the first room they gave me was clearly used and uncleaned, they sorted it quickly, including a free drink while I waited, the 2nd room was great, lots of room, comfortable, and the hotel was really close to the theatre and other amenities and even the beach.

Cons:

The breakfast, it would have been good to have actual eggs rather than scrambled presumably from powder. Otherwise everything was good.

2026-07-13 • via Nuitee