Holiday Inn Express Poole by IHG

Hotels
•
Holiday Inn Express
8.2 (2516 reviews)
Walking Field Lane , Poole , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable stay
Cons:
Noise issues
Limited room storage
Hidden parking fees

Categories

Cleanliness
7.66
Multiple reviews mentioned cleanliness, but some noted dusty areas and lack of hot water.
Service
9.13
Staff were frequently described as friendly and helpful, providing good service.
Location
9.17
Location received praise for its convenience to nearby venues and attractions.
Room Quality
7.12
Several reviews pointed out issues with room preparation and inadequate storage for clothing.
Amenities
7.65
Comments on limited amenities and inadequate breakfast options.
Value for Money
8.11
While some considered it good value, hidden costs like parking and variable room quality lowered perceptions.
Food and Beverage
8.16
Breakfast was generally well-reviewed, though some suggested a wider choice.
Overall Experience
8.63
Overall positive experiences with a mix of comments reflecting both highs and lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:30

Property Description

Convenient Location
Holiday Inn Express Poole is ideally situated just a short walk from Poole's ferry port and rail station, making travel connections a breeze. Explore the vibrant restaurants of Poole Quay and enjoy the stunning natural harbor, all within close proximity.

Modern Amenities
Experience comfort in our en-suite contemporary rooms equipped with all the essentials for a relaxing stay, including Freeview TVs, power showers, and blackout curtains. Stay connected with free WiFi throughout the hotel and start your day right with a delicious breakfast buffet.

Entertainment and Convenience
Take advantage of our 24-hour reception, on-site restaurant, and stylish lounge and bar area featuring Sky Sports. Whether you're here for business or leisure, our modern meeting rooms cater to your needs. With attractions like the Lighthouse theatre and Dolphin Shopping Centre nearby, there's always something to explore.

Book your stay at Holiday Inn Express Poole for a memorable and convenient experience.

Important information:

Holiday Inn Express Poole offers car parking at the rear of the hotel, which is monitored by an external company. Parking is charged per night and guests are required to enter their car registration details on arrival.

Please note that all rooms are cleaned as per IHG Clean Promise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

8.2
Based on 2516 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 7.12
Amenities: 7.65
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.63
R
Robert • couple • gb
8
Pros:

Good location, comfortable room and helpful reception staff.

Cons:

Having to pay extra for parking.

2026-09-19 • via Nuitee
R
Ruth • couple • gb
9
2026-09-19 • via Nuitee
P
Philip • solo_traveller • gb
10
Overnight stay in Poole for concert at the Lighthouse.
Pros:

Very clean and tidy and in a great location. The room was very comfortable.

Cons:

Nothing. It was all very good

2026-09-19 • via Nuitee
A
A • solo_traveller • gb
9
Pros:

Very nice hotel

Cons:

Cost was a bit high

2026-09-19 • via Nuitee
R
Ruth • couple • gb
9
2026-09-19 • via Nuitee
C
Carole • solo_traveller • gb
10
2026-09-19 • via Nuitee
M
MICHAEL • solo_traveller • gb
8
Pros:

Clean tidy friendly staff

Cons:

Cost of carparking

2026-09-19 • via Nuitee
L
Luke Robert • family_with_children • gb
10
Excellent for a stay in Poole!
Pros:

Excellent staff, especially Vincent who was looking after us very well during the stay! Nice rooms, good shower, bar in the evening was nice to have and breakfast was lovely. Thanks everyone!

2026-09-18 • via Nuitee
M
Marilyn • solo_traveller • gb
9
Pros:

Hotel was value for money, comfortable and friendly staff

Cons:

Nothing to dislike

2026-09-18 • via Nuitee
C
Caroline • couple • gb
10
Excellent for a short stay.
Pros:

We had a problem with the shower and sink but the problem was fixed immediately which was more than satisfactory.

Cons:

We asked for twin beds but were provided with a double bed and sofa bed. As it happens, the sofa bed proved to be quite comfortable.

2026-09-17 • via Nuitee
W
Wilma • solo_traveller • ae
8
For one night it was ok.
Pros:

Location

Cons:

Very expensive really for a small room we were given with 2 single beds when we stated double beds were preferred.

2026-09-16 • via Nuitee
N
Nicola • family_with_children • je
8
Pros:

Efficient 24/7 staff and safe parking

Cons:

Double bed was small

2026-09-15 • via Nuitee
T
Tina • couple • gb
3
2026-09-15 • via Nuitee
M
Mandy • couple • gb
8
Breakfast so good, service and staff good.
Pros:

It was good for what we needed. Location

Cons:

Rooms were very warm. Otherwise it was great.

2026-09-14 • via Nuitee
L
Lesley • couple • gb
7
Pros:

Spacious

Cons:

Disliked restaurant for evening meal. Extremely slow service and not given much attention. Restaurant had very few customers so no excuse for slow service.

2026-09-14 • via Nuitee
R
Raymond • couple • gb
1
It was convenient but I feel at the time of writing poorly treated
Pros:

It was ok

Cons:

Not so much the property but we had arranged to have our dog with us thinking it was £15, it turned out the charge was£50, a misunderstanding due to language pronunciation. A £100 deposit was required we had paid fully almost 2 weeks in advance, the car park was £10 so I expected to have £60 deducted, the checkout lady could not give me a receipt as housekeeping needed to check the room but were not available at the time so no receipt was available. We left as had a long journey but I find £76.25p has been deducted with no explanation, I still have no receipt and a promised email has not arrived. I find this treatment unacceptable from a supposedly professional honest company and feel very cheated

2026-09-14 • via Nuitee
S
Sian • couple • gb
10
Perfect overnight stay
Pros:

Friendly, clean , . Great location. Had food in the evening and it was great . Really nice waiter . Would stay again .

Cons:

Nothing

2026-09-14 • via Nuitee
P
Peter • couple • gb
5
Housekeeping staff excellent catering staff poor.
Pros:

Breakfast good

Cons:

Pre-paid dinners very poor.. lack of choice
Not told at booking that pre paid meals were very basic. Although we had pre-paid we eat out most nights.

2026-09-14 • via Nuitee
I
Ian • solo_traveller • gb
7
2026-09-14 • via Nuitee
M
Mark • couple • gb
8
2026-09-14 • via Nuitee