Holiday Inn Express Hotel & Suites Eugene Downtown - University by IHG

Hotels
•
Holiday Inn Express
9 (571 reviews)
2117 Franklin Boulevard , Eugene , US
+1 541-342-1243

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Comfortable beds
Good breakfast options
Friendly staff
Clean facilities
Cons:
Issues with room cleanliness
Broken amenities
Attentiveness of front desk staff

Categories

Cleanliness
8.14
Several reviews highlight cleanliness as a positive but note specific issues like a hairball in the sheets, which lowered the rating.
Service
9.61
Many reviews praise the friendly and helpful staff, contributing to a high service rating.
Location
9.15
Multiple reviews appreciate the convenient location, particularly for events at the nearby university.
Room Quality
9.1
Rooms are frequently described as comfortable, though issues like broken amenities were noted.
Amenities
8.63
Amenities like the pool and breakfast options received positive mentions, but some guests experienced issues with the hot tub.
Value for Money
9.09
Value is seen as good among guests given the quality and amenities provided.
Food and Beverage
9.14
Breakfast offerings are frequently mentioned as excellent and varied.
Overall Experience
9.11
Most guests enjoyed their stay, highlighting overall satisfaction despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:05

Property Description

Convenient Location near University of Oregon
Experience comfort and convenience at Holiday Inn Express Hotel & Suites Eugene Downtown – University, just 1 mile from the University of Oregon.

Relaxing Amenities
Unwind in our indoor pool and hot tub, enjoy a cocktail at the lounge, and start your day with a complimentary continental breakfast. Our rooms feature modern amenities including free Wi-Fi, microwave, refrigerator, and coffee maker. Upgrade to a suite for a luxurious spa bath experience.

Business and Leisure Facilities
Our hotel offers a 24-hour reception, guest launderette, and a business centre with fax and photocopying services. Explore nearby attractions like Fifth Street Public Market, Valley River Center, and Sweet Cheeks Winery.

Book your stay now and indulge in a perfect blend of comfort and convenience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EUG

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 571 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.15
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 9.14
Overall Experience: 9.11
C
Clara L • extended_group • us
9
Loved it and would stay again but bring your own ice water.
Pros:

Loved the hot tub!

Cons:

There was no access to cold water aside from during breakfast. Ice and water for guests would be great 24 hours a day.

2026-09-16 • via Nuitee
C
Claudia • family_with_children • us
10
Pros:

We had a wonderful stay! The hotel truly goes above and beyond to think about the needs of its guests. We were pleasantly surprised to find a microwave, plates, utensils, and so many thoughtful details that made our stay more comfortable and convenient.
Although the space is small, it is exceptionally well organized and thoughtfully designed, making excellent use of every inch\. You can really tell that the hotel cares about creating a comfortable experience for its guests\. We truly appreciated all the attention to detail and would definitely stay here again.

2026-09-13 • via Nuitee
M
Michelle • couple • us
9
We will be back
Pros:

Warm breakfast with many options.

Cons:

Fresh fruit besides bananas

2026-09-11 • via Nuitee
J
Jean • couple • us
8
Pros:

Everything was good.

Cons:

Shower needs a hand held showerhead

2026-08-30 • via Nuitee
S
Shawlene • couple • us
8
2026-08-21 • via Nuitee
D
Dale • couple • us
10
We had a wonderful stay!
Pros:

Centrally located. Helpful, friendly Staff.

2026-08-19 • via Nuitee
B
Benjamin • solo_traveller • us
10
2026-08-17 • via Nuitee
R
Riccardo • couple • it
8
2026-08-09 • via Nuitee
T
Teresa • couple • us
8
I would stay there again.
Pros:

The staff was friendly. The facilities were clean and easy to navigate. The breakfast area was clean, with natural light and plenty of seating.

Cons:

The lobby area smelled strongly of chlorine when we arrived and when we left.
The breakfast staff was a bit slow getting the food items out and not very friendly when I asked about it.

2026-08-03 • via Nuitee
D
Daniela Alvial Ibáñez • solo_traveller • cl
10
2026-08-02 • via Nuitee
D
Daniela Alvial Ibáñez • solo_traveller • cl
10
2026-08-02 • via Nuitee
C
Claire • solo_traveller • us
9
Pros:

Very nice room with microwave & fridge and all day coffee in lobby

Cons:

Need to be quick to put parking plaque in window

2026-07-25 • via Nuitee
M
Monika • family_with_children • us
9
Pros:

Easy to find. Staff was friendly.

2026-07-25 • via Nuitee
E
erika • solo_traveller • us
8
2026-07-20 • via Nuitee
K
Katelyn • couple • us
10
2026-07-20 • via Nuitee
T
toddy602 • Family
4
Bad chemical smells!
Pros:

This whole hotel is overwhelmed with the smell of chlorine or bromine from their swimming pool. It's immediately noticeable when you enter the lobby. We thought it was temporary from cleaning, but you could smell it all the way up to the 4th floor, and even in our room. It's sickening to those who are sensitive to chemical smells. We stayed 3 nights and it never went away. Probably should call OSHA or some agency because it can't be healthy for people who work there, and certainly not for the guests.

2026-07-18 • via Tripadvisor
A
Ashley • solo_traveller • us
8
2026-07-18 • via Nuitee
P
Planet • family_with_children • us
9
2026-07-14 • via Nuitee
L
Leanne • solo_traveller • us
8
Great weekend stay. Location and breakfast were good.
Pros:

Location was good, friendly staff.

2026-07-13 • via Nuitee
C
Cinda • family_with_children • us
10
We slept well and enjoyed the breakfast
Pros:

Clean and comfortable

Cons:

The pool was closed.

2026-07-09 • via Nuitee