Holiday Inn Express Syracuse Airport by IHG

Hotels
•
Holiday Inn Express
7.3 (535 reviews)
5418 South Bay Road , Syracuse , US
+1 315-454-0999

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, professional staff
Good/fresh breakfast buffet
Clean property and rooms reported by many guests
Convenient location near airport/I-81 and quiet
Warm, clean pool
Shuttle service available
Cons:
Signage hard to see from the road / difficult to find
Pillows too soft for some guests
Bathroom cleanliness issues (hair, dirty bottle) and rooms needing vacuuming
Breakfast hot food ran out near closing; attendant reluctant to replenish
Price perceived as high on some visits
Limited towels; shuttle pickup failure for one guest (Amtrak arrival)

Categories

Cleanliness
7
Generally reported as clean (inside/outside, beds, property), but several mentions of hair in the bathroom, a dirty bottle, and a room that needed vacuuming.
Service
8.5
Staff repeatedly described as friendly, professional and outstanding at the front desk; some shuttle/staffing hiccups (missed Amtrak pickup, breakfast attendant reluctance) but overall service praised.
Location
8
Conveniently located near the airport and I-81, quiet and close to conveniences; multiple comments that the hotel signage is hard to see/find from the road.
Room Quality
6.5
Rooms described as comfortable and quiet with clean beds, but complaints about too-soft pillows and some bathroom cleanliness issues (hair, dirty bottle).
Amenities
7.5
Good amenities noted (warm, clean pool; shuttle service available), though shuttle pickup issues and limited towels were mentioned.
Value for Money
6
Multiple guests felt the price was a bit high or could have been lower for the stay.
Food and Beverage
7.5
Breakfast repeatedly described as good/very good/great and fresh, though there were complaints about hot food running out near closing time and an attendant who seemed reluctant to replenish.
Overall Experience
7.4
Overall stays described as nice, fine or great for short stays: clean, quiet, convenient and staffed well, with a few service/cleanliness/value drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location
Located at the entrance of Syracuse Hancock International Airport, this hotel off Interstate 81 offers a free airport shuttle and easy access to local attractions like Syracuse University and Armory Square.

Comfortable Accommodations
Guest rooms are equipped with modern amenities including free Wi-Fi, premium cable channels, Keurig® coffee maker, and light blocking shades. Select rooms even feature a convenient refrigerator/microwave set up for added convenience.

On-Site Facilities
Enjoy the indoor pool, fitness room, and business center during your stay. Start your day with a complimentary breakfast buffet and take advantage of the guest laundry and meeting facilities available at the Syracuse Airport Holiday Inn Express.

Book now for a convenient and comfortable stay near Syracuse's top attractions.

Important information:

Please note the pool is closed until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Guest Reviews

7.3
Based on 535 reviews
Cleanliness: 7
Service: 8.5
Location: 8
Room Quality: 6.5
Amenities: 7.5
Value for Money: 6
Food and Beverage: 7.5
Overall Experience: 7.4
J
Johanna • solo_traveller • us
8
Very Good hotel if your flight is canceled
Pros:

Close to the airport. Big, remodeled rooms and friendly, gracious staff.

Cons:

My room smelled a little musty like it needed to be aired out.

2026-11-07 • via Nuitee
M
Margaret • couple • us
10
2026-10-29 • via Nuitee
T
Timothy • couple • us
8
Nice for a 1 night stay
Cons:

Sign was hard to see from the road, we drove past entrance to the hotel. The pillows were to soft need firm pillows

2026-10-28 • via Nuitee
R
rodney • couple • ca
10
Pros:

Outstanding staff

2026-10-21 • via Nuitee
J
Julia • couple • us
9
Fine
Cons:

Strange smell in the lobby and outside out rooms-

2026-10-19 • via Nuitee
M
marisel • family_with_children • us
10
Pros:

The breakfast was pretty good.

Cons:

The price could have been lower.

2026-09-10 • via Nuitee
N
Nicole • family_with_children • us
9
great experience
Pros:

conveniently near airport; front desk person great

Cons:

n/a

2026-09-05 • via Nuitee
D
Darnell • couple • us
10
2026-08-31 • via Nuitee
L
Luis • solo_traveller • mx
10
2026-08-31 • via Nuitee
D
David • couple • us
10
It’s conveniently located, hidden away from noisy traffic and close to conveniences.
Pros:

Wha a lovely well operated Hotel. The room was clean, the beds were comfortable and the staff were professional and friendly.

2026-08-18 • via Nuitee
C
crystal • family_with_children • us
9
2026-08-15 • via Nuitee
C
crystal • family_with_children • us
6
2026-08-15 • via Nuitee
S
Stacey • extended_group • us
10
2026-08-12 • via Nuitee
T
Tarver • solo_traveller • us
9
Nice hotel to stay at.
Pros:

Breakfast was fresh and good, staff was great, inside and outside the hotel was clean.

Cons:

Room needed to be vacuumed.

2026-08-03 • via Nuitee
C
Chanel • couple • us
7
The room again was comfy , it served its purpose perfectly. I the staff seemed friend and helpful.
Pros:

The property itself was clean. The breakfast was great. The bed was clean. My only issue was with the bathroom. There was long strands of hair and the bottle seemed to be a bit dirty. I took one of the extra rags and cleaner I bring with me in the event things need a little sprucing up. And wiped it down to make me feel better before showering. For the price , I would’ve preferred not to have to do anything extra.

Cons:

I arrived via Amtrak , and wasn’t able to be picked up by the shuttle.

2026-08-03 • via Nuitee
1
166TimB166 • Family
10
great place to stay after flying in late
Pros:

Arrived in Syracuse at 11:15pm on late flight. We took a rental car to the hotel and the hotel also has a shuttle. It is like a 5 min car ride from the terminal. It is right off I-81 which is awesome. The signage off the road was poor to find it even with GPS. Just keep that in mind. The room was great and quiet. The check in staff was very nice. Only one issue in the morning. The free breakfast ends at 9:30am. We got there at 9:10am. Some of the hot food was gone. Another guest asked what I was thinking. "Can we get more food made?" The attendant said, "I can make more if you really want it?" Making it seem like it was going to be an inconvenience to do his job. It's not like we walked down to get food at 9:28am, just make more food for the late eating crowd. Otherwise this hotel is fine.

2026-08-02 • via Tripadvisor
G
Greg • solo_traveller • gb
10
2026-08-02 • via Nuitee
A
Austin • solo_traveller • us
10
Pros:

The staff and the cleanliness is great. The breakfast buffet is very good.

Cons:

The price of the room on this visit was a little steep but things in town at the time caused that.

2026-07-21 • via Nuitee
J
Jessica • solo_traveller • it
1
2026-07-14 • via Nuitee
P
Pulijala • family_with_children • us
8
2026-07-10 • via Nuitee