Holiday Inn Hotel & Suites-West Edmonton by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.1 (360 reviews)
11330 170th Street , Edmonton , CA
+1 780-444-3110

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Good location near mall
Clean rooms and comfortable beds
Friendly/helpful front desk and housekeeping
Attached restaurant
Pet friendly (cats allowed)
Spacious rooms
Cons:
Breakfast handling: coupon limited to 2 guests and limited choices
No substitutions at restaurant
Elevators malfunctioning
Staff misconduct/poor service and unexpected extra charges
Noisy due to proximity to main street
Room door sticky/swollen

Categories

Cleanliness
8.8
Multiple guests specifically mention clean rooms and comfortable beds; overall cleanliness is consistently praised.
Service
7.6
Mixed reports: several guests praise friendly/helpful front desk and housekeeping, but there are strong complaints about poor staff behavior and service failures at reception and restaurant.
Location
8.6
Frequently noted as convenient and close to the mall; however proximity to a main street caused noise complaints for some guests.
Room Quality
8.2
Guests report spacious, comfortable and quiet rooms in many cases; isolated issues include a sticky/swollen door and elevator problems that impacted stays.
Amenities
7.8
On-site restaurant and pet-friendly policy are positives, but the breakfast setup (coupon for only two, limited choices, no substitutions) and elevator issues detract from amenities.
Value for Money
7.4
Several guests report discrepancies between online booking and arrival charges, unexpected extra fees, and being charged for supposed inclusions, producing a weaker value perception.
Food and Beverage
7.6
Ricky's restaurant and breakfast are praised by some guests for good food and service, while others report poor quality, limited options and restrictive coupons.
Overall Experience
8.8
Most stays are described positively (clean, comfortable, helpful staff), but notable negative incidents (service issues, billing, noise) lowered impressions for a subset of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Indoor Pool and Hot Tub
Holiday Inn Hotel & Suites West Edmonton offers guests the luxury of an indoor pool and hot tub, perfect for relaxation after a day of exploring the nearby attractions.

On-Site Dining
Indulge in delicious meals without having to leave the property at the on-site dining options. Enjoy the convenience of dining just steps away from your comfortable room.

Convenient Location
Located a mere 3 km from the renowned West Edmonton Mall, Holiday Inn Hotel & Suites West Edmonton provides easy access to popular attractions such as the Edmonton Zoo, Telus World of Science, Fort Edmonton Park, and Royal Alberta Museum.

Ready to experience comfort and convenience in Edmonton? Book your stay at Holiday Inn Hotel & Suites West Edmonton now.

Important information:

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YEG

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.1
Based on 360 reviews
Cleanliness: 8.8
Service: 7.6
Location: 8.6
Room Quality: 8.2
Amenities: 7.8
Value for Money: 7.4
Food and Beverage: 7.6
Overall Experience: 8.8
K
kim • couple • ca
10
We had an illness the day of our departure. We ask for a late checkout and we’re willing to pay. We were granted our lat
Pros:

Location

Cons:

Nothing

2026-10-26 • via Nuitee
E
Emma • couple • ca
7
2026-09-10 • via Nuitee
J
John • family_with_children • ca
8
2026-09-08 • via Nuitee
S
Shelly • couple • ca
7
2026-09-06 • via Nuitee
R
Rebeccah • solo_traveller • ca
10
Pros:

Friendly front desk and housekeeping staff, clean room and pet friendly included cats.

Cons:

Nothing of note

2026-09-05 • via Nuitee
B
Berras • family_with_children • ca
8
2026-08-24 • via Nuitee
S
scott • couple • ca
8
2026-08-24 • via Nuitee
S
Shipeng • extended_group • ca
10
2026-08-23 • via Nuitee
R
Rebecca • family_with_children • ca
10
2026-08-20 • via Nuitee
S
sarah • family_with_children • ca
5
Cons:

The breakfast was shown as included while booking the app. At the hotel it was coupon for only 2 guests out of the entire reservation of number of people. This should have been made clear so we could choose from other places to book from.
That too with very limited options to choose from Rickie’s.
The food was not at all good either.

2026-08-17 • via Nuitee
H
Hong • family_with_children • ca
9
2026-08-16 • via Nuitee
K
Kelsey • couple • ca
10
2026-08-13 • via Nuitee
S
SFT • extended_group • ca
8
Pleasant.
Pros:

It was a restaurant attached to hotel.

Cons:

Only allowed 4 options, NO SUBSTITUTIONS.

2026-08-12 • via Nuitee
J
Janet • couple • ca
8
Pros:

Liked the spacious size of the room!
The restaurant was also good - food and service!

Cons:

Had trouble with the elevators not working.

2026-08-11 • via Nuitee
R
Rhonda • couple • ca
9
Very enjoyable. The breakfast at Ricky’s was quite good too!
Pros:

It was clean ,comfortable and quiet!

Cons:

The only thing was the door to our room was a little sticky and swelling.

2026-08-11 • via Nuitee
P
Patricia • family_with_children • ca
8
2026-08-11 • via Nuitee
D
Dustin • solo_traveller • ca
8
Pros:

Everything was good

2026-08-10 • via Nuitee
D
Deborah • couple • ca
10
great
Pros:

the location was goo food was good

Cons:

nothing

2026-07-24 • via Nuitee
J
Janine • family_with_children • nl
8
Pros:

Erg vriendelijk personeel bij de receptie, heel behulpzaam.
Prettige kamer met airco, fijne bedden.

Omgeving is alleen industrie, maar voor een locatie op het westen en dichtbij de Mall is het prima.

Cons:

Het ontbijt is een soort keuzemenu, voor iets anders moet je bijbetalen.

2026-07-23 • via Nuitee
B
Barry • couple • ca
8
2026-07-13 • via Nuitee