Holiday Inn Express Hotel & Suites Rochester Webster by IHG

Hotels
•
Holiday Inn Express
9 (493 reviews)
860 Holt Road , Webster , us

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean
Good location
Comfortable rooms
Great breakfast
Cons:
Cleanliness issues
Noise disturbances
Maintenance needed in some areas

Categories

Cleanliness
8.21
Some reviews mentioned cleanliness issues, indicating areas for improvement.
Service
9.68
Numerous comments praised staff friendliness and helpfulness, suggesting outstanding service.
Location
9.22
Great location noted by several reviewers, with easy access to nearby attractions.
Room Quality
8.67
Overall positive remarks about room comfort, though some concerns about cleanliness.
Amenities
8.7
Amenities like breakfast and facilities received good feedback but with some minor complaints.
Value for Money
9.16
High marks for affordable pricing relative to quality received.
Food and Beverage
9.21
Breakfast was particularly well received, with highlights on quality.
Overall Experience
9.18
Many reviewers expressed an overall positive experience, indicating satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:30

Property Description

Convenient Location

Located within close proximity to Seneca Park, George Eastman House, and The National Museum of Play, our hotel offers easy access to popular attractions in Webster.

Comfortable Accommodation

Our rooms are thoughtfully designed with amenities like a desk, flat-screen TV, and a fridge, ensuring a comfortable stay for all guests.

Relaxing Amenities

Take advantage of our indoor pool, fitness centre, and hot tub to unwind after a day of exploring Rochester.

Book your stay at Holiday Inn Express Hotel & Suites Rochester Webster, an IHG Hotel for a memorable experience in Webster.

Important information:

Unauthorized pool parties are strictly prohibited.

Access to the pool and all other amenities is exclusively for registered guests only.

Please note that renovation work of the pool and hot tub will be carried out from 30 March 2026 to 6 April 2026 and they will be closed during this period.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 493 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 9.21
Overall Experience: 9.18
A
Anna • couple • us
10
Very relaxing
2026-07-25 • via Nuitee
P
Patricia • solo_traveller • us
10
Great stay in Webster
Pros:

Close to everything I needed. Very clean and accessible

2026-07-24 • via Nuitee
G
George • extended_group • us
10
Excellent environment and delicious breakfast. Staff were helpful and friendly
Pros:

Very conveniently located

2026-07-24 • via Nuitee
R
Rebecca • couple • us
9
Had a good stay here. Very close to our family!
Pros:

Clean, good location for us, good hot breakfast every morning.

Cons:

Beds were too hard.
Not comfortable at all.

2026-07-10 • via Nuitee
C
Courtney • couple • us
8
Comfortable beds, spacious rooms, freezer in fridge, friendly staff, pool/hot tub,
Pros:

Favorite aspects were the refrigerator in the rooms had a freezer part, was nice to be able to refreeze our ice packs for our 6 hour drive back home. The beds were very comfortable. Room was large enough to fit a pack and play and still had room for my 1 year old to play. Staff were very friendly.

Cons:

The breakfast the second morning was not that great compared to the first night. There were no towels at the pool (we went at 10 in the morning). The pool was not very warm, but had the option of a hot tub. Wish there was the option to be able to hook up Netflix or YouTube on the television.

2026-07-06 • via Nuitee
C
Christine • solo_traveller • us
10
2026-07-04 • via Nuitee
V
Vincent • solo_traveller • us
10
2026-07-03 • via Nuitee
A
Amanda • family_with_children • us
10
Great stay!
Pros:

Convenient location for our trip plans. Indoor pool and complementary breakfast.

Cons:

Doesn’t offer shuttle service to and from airport.

2026-07-02 • via Nuitee
N
Nikolaos • solo_traveller • gr
8
2026-07-02 • via Nuitee
L
Luis • solo_traveller • us
9
2026-07-02 • via Nuitee
O
Oksana • family_with_children • ca
10
2026-07-01 • via Nuitee
T
thakur • solo_traveller • us
10
Pros:

Nice and clean Hotel

Cons:

The whole hotel are nice and clean bedrooms are clean

2026-06-27 • via Nuitee
C
Christie • extended_group • us
9
2026-06-07 • via Nuitee
T
Teddy • couple • us
10
2026-06-04 • via Nuitee
M
Marcy • couple • us
10
Pros:

Everything

2026-05-26 • via Nuitee
L
Lisa • family_with_children • us
10
Very clean and quiet location
Pros:

Location, very clean, staff is always friendly

2026-05-25 • via Nuitee
K
Kimberly • couple • us
8
2026-05-11 • via Nuitee
S
Shari • extended_group • us
10
2026-05-11 • via Nuitee
C
Carl • solo_traveller • us
10
2026-05-05 • via Nuitee
W
Wayne13rady • solo_traveller • us
10
Pros:

Just a great hotel. Wonderful room.

Cons:

Nothing.

2026-05-04 • via Nuitee