InterContinental Shenzhen by IHG

Hotels
•
InterContinental Hotels & Resorts
8.8 (166 reviews)
9009 Shennan Road, Overseas Chinese Town , Shenzhen , CN
+86 755 3399 3388

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent, attentive staff (multiple mentions of Dafne, Yvonne, Frau Lopez)
Great pool and family-friendly amenities
Convenient location close to metro and theme park
Spacious, comfortable rooms
Club/Executive lounge access and strong facilities
Cons:
Long breakfast queues and policy limiting included breakfast to 2 guests per room
Occasional noise/events affecting sleep for some guests
Isolated room issues: strange odour or rooms located far from lifts
Operational lapses on arrival: early check-in / crib not ready in some cases
Limited kids facilities and shortage of pool chairs reported

Categories

Cleanliness
8.6
Generally reported as clean and well maintained; a few guests mentioned a strange/"basement-like" odour in one room but others explicitly noted very clean rooms.
Service
9.6
Outstanding service repeatedly highlighted — multiple guests praised staff by name (Dafne, Yvonne, Frau Lopez) for attentive, helpful and proactive assistance, including Club/concierge support.
Location
9.5
Excellent location (close to metro/Theme Park and local attractions) noted by many; one comment that a room was a bit far from the lift but did not affect overall impressions.
Room Quality
8.3
Rooms described as spacious with comfortable beds; some operational issues reported (missing crib, early check-in problems) and occasional odd odour or less-desirable room placement.
Amenities
9.3
Strong amenities: popular pool, well-regarded fitness area and excellent Club/Executive lounge access; minor negatives like needing more pool chairs and limited kids play facilities.
Value for Money
8
Generally good value but impacted for some by breakfast policy (only 2 guests included), buffet availability late in service, and queues — reduced perceived value for a few guests.
Food and Beverage
8.1
Breakfast described as tasty and varied and praised by many, but recurring operational issues (long queues, limited included guests, buffet running low at times) lowered scores slightly.
Overall Experience
9
Overall very positive with many 'exceptional' and 'will come back' comments and strong family-friendly appeal, tempered by isolated service lapses and occasional noise/events.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Luxurious Accommodations
The InterContinental Shenzhen presents a harmonious blend of Spanish-inspired elegance and modern design, offering spacious rooms adorned with contemporary décor and ample natural light. Each room is equipped with modern amenities such as LCD TVs, safety deposit boxes, and tea/coffee makers, ensuring a comfortable stay for guests.

Diverse Dining Options
With 7 dining venues serving a variety of cuisines including Cantonese, Spanish, Brazilian, Thai, and French, guests can embark on a culinary journey without leaving the hotel premises. From casual dining to fine dining experiences, the hotel caters to every palate, promising a gastronomic adventure for visitors.

Relaxation and Recreation
Indulge in ultimate relaxation at the hotel's swimming pools, tropical gardens, sauna, and spa facilities. Guests can unwind with a soothing massage or take advantage of the car rental and airport shuttle services for convenient exploration of the city. Whether it's unwinding by the pool or savoring exquisite dining, InterContinental Shenzhen offers a luxurious retreat for all. Book now to experience luxury at its finest!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Swimming pool: Closed from Sun, Nov 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Location

Guest Reviews

8.8
Based on 166 reviews
Cleanliness: 8.6
Service: 9.6
Location: 9.5
Room Quality: 8.3
Amenities: 9.3
Value for Money: 8
Food and Beverage: 8.1
Overall Experience: 9
M
Matthew John • couple • gb
10
Exceptional.
Pros:

Dafne made our stay exceptional. She catered to our every need and went out of her way to help us in any way. And she still had a beaming smile when greeting us at breakfast. Thank you, Intercontinental, but most of all…. thank you, Dafne!

Cons:

Nothing not to like.

2026-10-31 • via Nuitee
C
C.L. • solo_traveller • nl
10
2026-10-28 • via Nuitee
H
Heiner • family_with_children • de
10
2026-10-26 • via Nuitee
C
CHI SHAN • couple • hk
10
Will come back
Pros:

這次入住體驗整體很不錯，感謝賓客關係部Yvonne貼心接待，入住期間有任何問題都可以隨時找她。唯一小遺憾是房間位置稍微有點遠，不過不影響整體感受，之後有機會還會再來！

Cons:

Our room is a bit far from the lift

2026-10-25 • via Nuitee
C
Christensen • couple • dk
10
Pros:

Super lækker hotel. Med lækker pool og stor restaurant.

Cons:

Værelset lugtede mærkeligt. Lidt kælder agtig (på 5. Sal)

2026-10-25 • via Nuitee
A
AJM • family_with_children • gb
10
Pros:

Excellent hotel for families.

2026-10-24 • via Nuitee
H
Henok Heruy • family_with_children • de
6
2026-10-24 • via Nuitee
A
Aileen • family_with_children • sg
7
2026-10-24 • via Nuitee
O
Orly • family_with_children • hk
8
Wonderful
Pros:

Kids friendly , good and tasty breakfast was included .
Spacious rooms

Cons:

Needs more chairs in the pool.

2026-10-23 • via Nuitee
S
Stephen • family_with_children • ca
10
Pros:

Location

Cons:

No many kids facilities

2026-10-22 • via Nuitee
C
Charmaine N • couple • hk
9
2026-10-22 • via Nuitee
T
Tim Chung • family_with_children • hk
9
很好的住宿
Pros:

位置很好，在地鐵1號線華僑城站C出口行一分鐘就到。房間寬敞。牀舖舒服。

Cons:

無

2026-10-20 • via Nuitee
J
jeff • family_with_children • hk
9
wonderful stay close to theme park
Pros:

Breakfast was great but after 8:30 there is a line. Also only 2 guests per room get breakfast included. Executive Lounge was great! Pool was perfect

2026-10-20 • via Nuitee
E
EMMANUELLE • family_with_children • hk
5
A bit disappointed
Pros:

The pool is obviously the highlight of the place - especially with kids

Cons:

Had requested an early check in which was approved - upon arrival, no room available, no explanation, no solution proposed. I had to ask to change room for the staff at the reception to get me another room.
Had request a crib which was approved - upon arrival, no crib available, no explanation, just no crib available. Had to ask for an alternative as no solution was suggested.
Buffet lunch - we arrived late, so barely any food left, items being removed as we were putting food on plates. Would have appreciated a warning to consider other options rather than being asked to pay before even seeing the buffet mostly empty.
Not sure whether there was a techno festival or some kind of party happening right next to the hotel all day and part of the evening - loud music and challenging to put the kids to bed at night.

2026-10-19 • via Nuitee
M
Marija • family_with_children • ch
10
Super Betreuung!
Pros:

Das allerbeste war die Betreuung von Frau Lopez!! Sie war an der Rezeption als wir ankamen, so ging das einchecken problemlos! Sie gab mir Ihre Kontaktdaten, so konnten wir sie jederzeit alles Fragen! Das ist unglaublich wertvoll gewesen, denn es spricht fast niemand Englisch in Shenzhen. Wegen Frau Lopez würden wir wieder in das Hotel kommen! Danke

2026-10-17 • via Nuitee
C
Christina • solo_traveller • cn
10
Pros:

Club Lounge access was an amazing experience.
Dafn was very attentive.

Cons:

Na

2026-10-11 • via Nuitee
I
Inho • family_with_children • kr
9
내년에도 또 갈거예요. Thank you, Dafne Lopez
Pros:

Dafne Lopez 직원은 정말로 친절했습니다.
WhatApp 을 통해서 편의시설과 정보, 불편사항을 다 해결해줬습니다.

정말 칭찬받아야 할 직원입니다.

2026-09-15 • via Nuitee
S
Sukhbaatar • couple • mn
8
2026-09-15 • via Nuitee
F
Florencia • couple • fr
10
Très bien
Pros:

Les installations sont très jolies et le cadre également. La chambre était très propre et bien équipée. Les employés ont été très agréables et à l'écoute. Je remercie particulièrement Dafne Lopez qui m'a beaucoup aidé lors de mon séjour et l'a rendu d'autant plus agréable.

Cons:

L'expérience à l'hôtel a été très agréable et confortable sur tous les points, à l'exception de l'attente pour déjeuner , une queue de 30 min me paraît limite indécent , une autre organisation devrait être pensée
.

2026-09-14 • via Nuitee
E
Erica Lynne • family_with_children • hk
6
Dafne Lopez was wonderful and took great care of us throughout our entire stay!
2026-09-13 • via Nuitee