Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Family-friendly
Great service from staff
Spacious rooms
Variety of food options
Cons:
Cleanliness issues
Slow service on some occasions
Long waiting times at restaurants

Categories

Cleanliness
8.33
Some reviews noted cleanliness issues, but the overall sentiment was positive.
Service
9.3
Overall positive comments on service, highlighted by individual staff experiences.
Location
9.34
Conveniently located near metro and attractions.
Room Quality
8.79
Rooms are spacious and well-appointed but some mentioned aging decor.
Amenities
9.32
Great amenities for families, especially kids' facilities.
Value for Money
8.78
Overall good value, but some mentioned service issues affecting perception.
Food and Beverage
8.83
Food quality is generally high with great breakfast options.
Overall Experience
9.3
Enjoyable stay, especially for families, with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:06

Property Description

Luxurious Accommodations
The InterContinental Shenzhen presents a harmonious blend of Spanish-inspired elegance and modern design, offering spacious rooms adorned with contemporary décor and ample natural light. Each room is equipped with modern amenities such as LCD TVs, safety deposit boxes, and tea/coffee makers, ensuring a comfortable stay for guests.

Diverse Dining Options
With 7 dining venues serving a variety of cuisines including Cantonese, Spanish, Brazilian, Thai, and French, guests can embark on a culinary journey without leaving the hotel premises. From casual dining to fine dining experiences, the hotel caters to every palate, promising a gastronomic adventure for visitors.

Relaxation and Recreation
Indulge in ultimate relaxation at the hotel's swimming pools, tropical gardens, sauna, and spa facilities. Guests can unwind with a soothing massage or take advantage of the car rental and airport shuttle services for convenient exploration of the city. Whether it's unwinding by the pool or savoring exquisite dining, InterContinental Shenzhen offers a luxurious retreat for all. Book now to experience luxury at its finest!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Swimming pool: Closed from Sun, Nov 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Location

Guest Reviews

9
Based on 250 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.3
I
Inho • family_with_children • kr
9
내년에도 또 갈거예요. Thank you, Dafne Lopez
Pros:

Dafne Lopez 직원은 정말로 친절했습니다.
WhatApp 을 통해서 편의시설과 정보, 불편사항을 다 해결해줬습니다.

정말 칭찬받아야 할 직원입니다.

2026-09-15 • via Nuitee
S
Sukhbaatar • couple • mn
8
2026-09-15 • via Nuitee
F
Florencia • couple • fr
10
Très bien
Pros:

Les installations sont très jolies et le cadre également. La chambre était très propre et bien équipée. Les employés ont été très agréables et à l'écoute. Je remercie particulièrement Dafne Lopez qui m'a beaucoup aidé lors de mon séjour et l'a rendu d'autant plus agréable.

Cons:

L'expérience à l'hôtel a été très agréable et confortable sur tous les points, à l'exception de l'attente pour déjeuner , une queue de 30 min me paraît limite indécent , une autre organisation devrait être pensée
.

2026-09-14 • via Nuitee
E
Erica Lynne • family_with_children • hk
6
Dafne Lopez was wonderful and took great care of us throughout our entire stay!
2026-09-13 • via Nuitee
S
Suk Ting Christina • couple • hk
9
2026-09-11 • via Nuitee
H
Hamed Mans • solo_traveller • ca
10
Pros:

Everything

2026-09-07 • via Nuitee
W
walter • family_with_children • it
10
Bellissima Struttura
Pros:

Camere amplie. Tanti intrattenimenti. Colazione ampia scelta. Piscine e palestra molto belle

Cons:

Niente

2026-09-01 • via Nuitee
P
Photios • extended_group • au
10
Relaxing, comfortable, fun, excellent staff. Wonderful stay!
Pros:

From the moment we arrived, we were greeted by Dafne Lopez at reception. Dafne's English was excellent and made our check in process seamless. She was kind, attentive and made us feel like we were the most important people in the hotel. Our room was not quite ready at check-in as we arrived earlier than expected and Dafne kindly sent us regular message updates while we enjoyed some complimentary beverages at the bar which Dafne gave us vouchers for. As wonderful as our welcome was, our checkout process was seamless, again we were attended to by Dafne. Based on our interactions with Dafne throughout our stay, we would definitely come back to this hotel! Congratulations to Dafne on exceptional customer service.

Cons:

Our stay was excellent.

2026-08-30 • via Nuitee
K
Kwo • couple • hk
8
2026-08-26 • via Nuitee
S
Stanislav • family_with_children • ru
9
Pros:

Замечательный отель, очень много зелени, великолепный большой бассейн, что редкость для гостиницы почти в центре города. Отличное расположение: 1 минут до метро, 1 станция от парка "Окно в мир", 2-3 станции до центральной части района или Hi-tech парка с большой пешеходной зоной, гастрономической улицей и магазинами.
Отдельное спасибо Дафне Лопес. Мы жил в 2 номерах, она не просто помогла за 1 день найти смежные номера, но и организовать перенос вещей, пока мы гуляли.

Cons:

Единственное, что немного снизило впечатление - очень много людей, особенно в выходные. Кажется, инфраструктура и пространство отеля не рассчитано на очень большую загрузку. Например, в утренние часы-пик в выходные приходилось стоять в очередь на завтрак около 15-20 минут. Раньше с таким я нигде не сталкивался

2026-08-25 • via Nuitee
I
Inho • solo_traveller • kr
10
Pros:

Dafne Lopes worker is really kind.

She helps our family to be very confident for 3 days.

Breakfast meal is very nice
Also swimming pool is really powerful in the world.

I have visited there for my business trip about 7 years ago.
I remember the swimming pool was really nice.
That is why I pick up this hotel for family vacations again.

Thank you very much!!
See you again.

2026-08-19 • via Nuitee
H
Hung Kei • family_with_children • hk
9
Pros:

泳池設施一流，親子暑假不二之選，近地鐵站，附近也有不少好食的餐廳

Cons:

等候入住過久，平日星期二也等到4點才可上房，但管家也很好，有協助跟進。
住宿3天，泳池電梯壞了，但客房電梯也壞一部，等候時間較長。

2026-08-13 • via Nuitee
C
Clement • extended_group • hk
7
Good swimming pool for kids
Pros:

Excellent swimming pool

Cons:

Waiting time for the room to get ready was too long.
Food was average. Indoor playroom too expensive even for hotel guests

2026-08-11 • via Nuitee
M
Madhav • family_with_children • hk
5
Pros:

Good facilities
Child friendly

Cons:

Air con was not working efficiently
In this hot weather it was extremely uncomfortable

In room dining order took more than an hour to deliver

2026-08-10 • via Nuitee
T
Tanveer • family_with_children • cn
10
it was awesome and i thank teh staff and Miss Lopez for the great service
Pros:

I think Miss Lopez helped us a lot in the hotel to provide my family all the services required . I would really like to thanks Miss lopez and the hotel staff

2026-08-09 • via Nuitee
G
George • family_with_children • ae
10
2026-08-07 • via Nuitee
H
Hui • couple • hk
10
Great Familty Stay with Kids
Pros:

Intercontinental is our go-to hotel for mini holiday with kids - it’s clean, has a large beautiful pool, close to metro and restaurants. Rooms are well designed, spacious with comfortable beds. Helpful staff. Great for families with kids. Dafne Lopez was super helpful and patient with our requests and when we encountered difficulties. She was already ready with a smile to welcome and problem solve. Thank you!

Cons:

Maybe a bit more variety with Breakfast, given it’s a five-star hotel.

2026-08-06 • via Nuitee
T
TJ80 • family_with_children • au
9
Great Hotel for families
Pros:

The Hotel was great, rooms were spacious and comfortable. The staff were were very nice and accommodating
The breakfast buffet spread was good.
The facilities were amazing

2026-08-05 • via Nuitee
J
Jonathan • family_with_children • cn
8
2026-07-24 • via Nuitee
M
MarianaBMarques • solo_traveller • br
9
Great stay!
Pros:

We had a fantastic stay at this hotel! The rooms were spacious and very comfortable, making for a relaxing time throughout our visit. Breakfast was excellent, with a great variety to choose from.
The pools were fantastic — a real highlight of the trip, and the whole property is great for families with kids.
A special thank you to Daphne, who was incredibly helpful during our stay and made sure we had everything we needed.
The only downside was the pool bar, which could really use more staff — service was a bit slow at times due to being short-handed.
Overall, a wonderful experience and we'd happily return!

2026-07-23 • via Nuitee