Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Family-friendly
Great service from staff
Spacious rooms
Variety of food options
Cons:
Cleanliness issues
Slow service on some occasions
Long waiting times at restaurants

Categories

Cleanliness
8.33
Some reviews noted cleanliness issues, but the overall sentiment was positive.
Service
9.3
Overall positive comments on service, highlighted by individual staff experiences.
Location
9.34
Conveniently located near metro and attractions.
Room Quality
8.79
Rooms are spacious and well-appointed but some mentioned aging decor.
Amenities
9.32
Great amenities for families, especially kids' facilities.
Value for Money
8.78
Overall good value, but some mentioned service issues affecting perception.
Food and Beverage
8.83
Food quality is generally high with great breakfast options.
Overall Experience
9.3
Enjoyable stay, especially for families, with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:06

Property Description

Luxurious Accommodations
The InterContinental Shenzhen presents a harmonious blend of Spanish-inspired elegance and modern design, offering spacious rooms adorned with contemporary décor and ample natural light. Each room is equipped with modern amenities such as LCD TVs, safety deposit boxes, and tea/coffee makers, ensuring a comfortable stay for guests.

Diverse Dining Options
With 7 dining venues serving a variety of cuisines including Cantonese, Spanish, Brazilian, Thai, and French, guests can embark on a culinary journey without leaving the hotel premises. From casual dining to fine dining experiences, the hotel caters to every palate, promising a gastronomic adventure for visitors.

Relaxation and Recreation
Indulge in ultimate relaxation at the hotel's swimming pools, tropical gardens, sauna, and spa facilities. Guests can unwind with a soothing massage or take advantage of the car rental and airport shuttle services for convenient exploration of the city. Whether it's unwinding by the pool or savoring exquisite dining, InterContinental Shenzhen offers a luxurious retreat for all. Book now to experience luxury at its finest!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Swimming pool: Closed from Sun, Nov 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Location

Guest Reviews

9
Based on 247 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.3
I
Inho • solo_traveller • kr
10
Pros:

Dafne Lopes worker is really kind.

She helps our family to be very confident for 3 days.

Breakfast meal is very nice
Also swimming pool is really powerful in the world.

I have visited there for my business trip about 7 years ago.
I remember the swimming pool was really nice.
That is why I pick up this hotel for family vacations again.

Thank you very much!!
See you again.

2026-08-19 • via Nuitee
H
Hung Kei • family_with_children • hk
9
Pros:

泳池設施一流，親子暑假不二之選，近地鐵站，附近也有不少好食的餐廳

Cons:

等候入住過久，平日星期二也等到4點才可上房，但管家也很好，有協助跟進。
住宿3天，泳池電梯壞了，但客房電梯也壞一部，等候時間較長。

2026-08-13 • via Nuitee
C
Clement • extended_group • hk
7
Good swimming pool for kids
Pros:

Excellent swimming pool

Cons:

Waiting time for the room to get ready was too long.
Food was average. Indoor playroom too expensive even for hotel guests

2026-08-11 • via Nuitee
M
Madhav • family_with_children • hk
5
Pros:

Good facilities
Child friendly

Cons:

Air con was not working efficiently
In this hot weather it was extremely uncomfortable

In room dining order took more than an hour to deliver

2026-08-10 • via Nuitee
T
Tanveer • family_with_children • cn
10
it was awesome and i thank teh staff and Miss Lopez for the great service
Pros:

I think Miss Lopez helped us a lot in the hotel to provide my family all the services required . I would really like to thanks Miss lopez and the hotel staff

2026-08-09 • via Nuitee
G
George • family_with_children • ae
10
2026-08-07 • via Nuitee
H
Hui • couple • hk
10
Great Familty Stay with Kids
Pros:

Intercontinental is our go-to hotel for mini holiday with kids - it’s clean, has a large beautiful pool, close to metro and restaurants. Rooms are well designed, spacious with comfortable beds. Helpful staff. Great for families with kids. Dafne Lopez was super helpful and patient with our requests and when we encountered difficulties. She was already ready with a smile to welcome and problem solve. Thank you!

Cons:

Maybe a bit more variety with Breakfast, given it’s a five-star hotel.

2026-08-06 • via Nuitee
T
TJ80 • family_with_children • au
9
Great Hotel for families
Pros:

The Hotel was great, rooms were spacious and comfortable. The staff were were very nice and accommodating
The breakfast buffet spread was good.
The facilities were amazing

2026-08-05 • via Nuitee
J
Jonathan • family_with_children • cn
8
2026-07-24 • via Nuitee
M
MarianaBMarques • solo_traveller • br
9
Great stay!
Pros:

We had a fantastic stay at this hotel! The rooms were spacious and very comfortable, making for a relaxing time throughout our visit. Breakfast was excellent, with a great variety to choose from.
The pools were fantastic — a real highlight of the trip, and the whole property is great for families with kids.
A special thank you to Daphne, who was incredibly helpful during our stay and made sure we had everything we needed.
The only downside was the pool bar, which could really use more staff — service was a bit slow at times due to being short-handed.
Overall, a wonderful experience and we'd happily return!

2026-07-23 • via Nuitee
S
Sky • family_with_children • hk
10
Amazing, we will return
Pros:

Lots of different spaces for everyone and good activities on site.

Cons:

Not enough spots with rain cover

2026-07-22 • via Nuitee
A
Angie • family_with_children • hk
8
Well come back again! (When it’s not rainy season)
Pros:

Very family friendly!

Cons:

Perhaps it was the location of the room, there was some loud performance happening outside in the evening. And it was a little challenging to put our baby to sleep with the noise.

2026-07-18 • via Nuitee
Y
Yuan Ying • family_with_children • hk
10
Shenzhen Short Stay
Pros:

Fantastic room. Hotel is very modern and clean. Great facilities. Tasty breakfast. Thanks to Dafne and the other staff for their help to make the stay enjoyable 🙏

Cons:

Nothing.

2026-07-14 • via Nuitee
N
Nik • family_with_children • hk
9
Great stay for families
Pros:

Our family had a lovely time staying here. We enjoyed all of the facilities of the hotel and the great breakfast options! Thanks to the help of Dafne, the stay was super convenient and friendly. We will definitely try to come back and/or advise friends to come.

Cons:

Waiting time at the elevators at peak hours and waiting time for food in the main restaurant.

2026-07-10 • via Nuitee
R
Rosa • family_with_children • nz
10
2026-07-10 • via Nuitee
V
Valerie • family_with_children • hk
10
I will definitely be back. The most beautiful resort near Hong Kong
Pros:

This hotel really exceeded my expectations. I had high expectations because I had spent the big bucks on the family room. To be honest, the pictures on Booking.com don't do it justice. The family room is huge. Yes, I knew it had a big bed and a little kiddie bed, but it also had a sofa bed that my boys chose to sleep in, so I could have the king size bed to myself. It also has a little couch, a big bean bag. The bathroom is humongous. It has a massive shower and a huge tub. Bonus: it came with bubble bath and a bath bomb! The kids were so excited about that. The family room also has a big balcony. I only used it to dry the swimsuits, but it is nice to have that for the view. Our room was located near the lift that goes down to the pool, so super convenient.

The breakfast buffet is the best I have seen so far. Best Western selection for sure.
The staff is great. Special kudos to Dafne and Jeanee at reception, all the young staff at the Kids Utopia restaurant, and the big guy at the juice station (sorry for missing his name).

Of course, we chose this hotel for the pool. Having an artificial beach and huge pool in the middle of the city is absolutely wonderful. Again, blown away. The beach is awesome; the "lazy river" area was my boys' favorite. The mini water park for kids, the fountains and sprays everywhere... So cool! We rented those mini handheld jet boats twice; super fun. I really loved the pond with the koi fish. Dafne gave us fish food, which is a really nice touch for the kids.

What else can I say? The location is amazing. 15 mins by Didi from Futian Port. 10mins to Yitian Holiday Plaza and O'Plaza near OCT Harbour. This was perfect for a little bit of shopping and different restaurants.

Cons:

Like I said, I came with high expectations. I believe that it would be great in 2026 to have USB-C plugs in the bedroom instead of having to bring a socket converter from Hong Kong to plug a proper charger.

A table would have been great on the balcony to be able to have a meal there.

Of course, for technically-challenged Westerners, ordering food is tricky. The QR code for room service did not work.
The a-la-carte dinner at Mercado was a tad disappointing. The Caesar salad had too much lettuce and not enough toppings ;-)

My boys said that the only thing they did not enjoy at this hotel was the mascots, as they are a bit scared of big costumes.

2026-07-06 • via Nuitee
H
Hiu Yan • family_with_children • hk
8
Pros:

Helpful staff and room conditions

Cons:

Pool facilities can be improved

2026-07-02 • via Nuitee
M
MERGUP TUNC • family_with_children • cn
8
Cons:

I DIDN'T LIKE THE ROOM SERVICE
ALSO
USING PLASTIC WINE GLASSES AT THE RESTAURANT

2026-06-18 • via Nuitee
K
Kayleigh • family_with_children • au
9
2026-06-10 • via Nuitee
S
Sean • couple • hk
10
Dafne Lopez took great care of us and added several personal touches to make us feel welcome, and even prepared a hand-d
Pros:

Amazing pool with a beach and plenty for kids to do.

Cons:

Nothing really!

2026-06-02 • via Nuitee