Crystal Inn Hotel & Suites - West Valley City

Hotels
8.6 (1274 reviews)
2254 West City Center , West Valley City , us
+1 801-736-2000

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location
Excellent breakfast
Friendly staff
Clean rooms
Cons:
Issues with room quality
Concerns about safety
Additional pet fees not disclosed

Categories

Cleanliness
8.01
Generally clean, but concerns about maintenance and some issues mentioned.
Service
8.78
Staff was friendly and helpful, though some felt interrupted.
Location
9.02
Convenient location close to restaurants and amenities.
Room Quality
8.47
Rooms were clean and well-managed, though some discomfort noted.
Amenities
8.5
Good facilities, but issues with the pool and laundry facilities.
Value for Money
8.46
Generally good value but some concerns regarding additional fees.
Food and Beverage
9.01
Breakfast options were excellent and well-received.
Overall Experience
8.58
Mixed experiences overall, some great points but with notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:02

Property Description

Convenient Amenities
This Salt Lake City area hotel offers a variety of convenient amenities including a free airport transfer service, daily breakfast buffet, and free Wi-Fi in all guest rooms.

Relaxation and Recreation
Guests can unwind in the indoor pool and hot tub or stay active in the fitness centre. The hotel also features a small grocer on-site for any last-minute needs.

Nearby Attractions
Conveniently located, the hotel is just a short drive away from the Utah Cultural Celebration Center, Downtown Salt Lake City, and the Maverick Center.

Book your stay at the Crystal Inn Hotel & Suites for a comfortable and enjoyable visit to Salt Lake City!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

$100 covers up to two pets for a stay of up to seven days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1274 reviews
Cleanliness: 8.01
Service: 8.78
Location: 9.02
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.58
T
Timothy • solo_traveller • us
5
2026-07-25 • via Nuitee
S
Shelle • solo_traveller • us
10
Pros:

Everything was great and I plan on returning and I have already shared with my friends

2026-07-24 • via Nuitee
M
mona • solo_traveller • us
8
Pros:

Close by restaurants, airport and the free shuttle.

Cons:

Breakfast didn't have fruits except for melon. They didn't have pancakes or waffles.

2026-07-22 • via Nuitee
S
Sarah • couple • de
7
Sauber und gute Lage.
Pros:

Saubere Unterkunft. Waren nur für eine Nacht. Gute Lage und gutes Frühstück. Schnelle Anbindung zum Flughafen.

Cons:

Leider etwas in die Jahre gekommen.

2026-07-21 • via Nuitee
E
Elmor • solo_traveller • hu
8
Pros:

Csendes környéken van, nagy a szoba, jól felszerelt, a reggeli is jó volt. 2 éjszakát töltöttem itt, a személyzet elérhető volt szinte mindig.

Cons:

Első éjszaka valami riasztó megszólalt éjjel 1kor, ami így tönkre is tette az alvásomat.

2026-07-19 • via Nuitee
J
Jeff • solo_traveller • us
7
Good value and a good location.
Pros:

Clean and a great location

2026-07-16 • via Nuitee
E
Emily • solo_traveller • us
8
Clean property in a good location
Pros:

Nice and clean. Good breakfast. Friendly staff

Cons:

Shower had basically two temperatures. Hot or cold. I had a hard time finding a middle temperature

2026-07-15 • via Nuitee
H
Hernandez • couple • us
10
2026-07-14 • via Nuitee
T
Thomas • solo_traveller • de
10
Pros:

Dieses Hotel überzeugt in erster Linie durch das hilfsbereite und freundliche Personal. Jessica hat uns bei Verständigungsproblemen mit unserer Mietwagenfirma unterstützt. Die Betten waren weich und komfortabel, das Zimmer groß.
Das Frühstück klassisch amerikanisch, aber mit echtem Besteck und ordentlichem Geschirr.

Cons:

Das Bad ist etwas klein, aber das ist nicht wirklich ein Problem.

2026-07-14 • via Nuitee
M
Mark • solo_traveller • us
10
Pros:

Nice and quiet location. We enjoyed the pool.

Cons:

Beds were uncomfortable

2026-07-12 • via Nuitee
S
Sandra • solo_traveller • us
9
2026-07-09 • via Nuitee
C
Christian • solo_traveller • fr
10
Pros:

Grande classe ! Excellent hôtel.

2026-07-09 • via Nuitee
R
Ruben • extended_group • us
9
Clean and comfortable. We will be staying again.
Pros:

It was very clean inside and outside.

Cons:

Bathroom was very clean but outdated. Missed having good coffee in the bedroom but the coffee was good in dining area.

2026-07-08 • via Nuitee
G
Göran • solo_traveller • be
9
2026-07-06 • via Nuitee
E
Evelyn • family_with_children • it
8
Buona tappa di una notte durante on the road
Pros:

Colazione e pulizia ottima ,semplice ma per una notte di passaggio perfetta,vicinanza a ristoranti

2026-07-04 • via Nuitee
A
Adrian • family_with_children • us
9
2026-07-04 • via Nuitee
T
Trina • solo_traveller • us
10
Nice place for money.
Pros:

The room was nice and spacious. We got the king room, so it had a living area off to the side. The bed was soft. The pillows so, so. But no matter we brought our own. Good water pressure. Tub was slippery without the floor mat. That was my fault. Will try to make this our go to hotel. Price was not too bad. The area seems safe. Will be back.

Cons:

The tub had a ring. Similar to a shampoo bottle sitting to long. With a little scrubbing it came off. But no matter i was in the shower anyways.

2026-07-01 • via Nuitee
M
Marisa • solo_traveller • us
10
2026-07-01 • via Nuitee
D
Don • couple • us
8
Good
2026-06-29 • via Nuitee
M
Maria Yuridiana • couple • us
10
2026-06-29 • via Nuitee