Candlewood Suites Kansas City by IHG

Hotels
•
Candlewood Suites
7.8 (149 reviews)
10920 Parallel Parkway , Kansas City , US
+1 913-788-9929

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Full-size fridge in room
In-room kitchenette with dishes and silverware
Convenient location near shopping and fitness
Evening staff very kind and accommodating
Cons:
Unpleasant odor/appearance and filthy bathroom floor
Toilet would not flush for two days
Rude morning staff / poor front-desk interaction
No complimentary breakfast
$40 unexpected pet fee
No nightstand and limited bathroom counter space

Categories

Cleanliness
4.5
Multiple complaints about odor and appearance ('looked and smelled like an assisted care senior facility') and a filthy bathroom floor that guests had to wash themselves; toilet failing to flush two days in a row.
Service
8.7
Mixed service: evening staff described as extremely kind and accommodating, but a morning staff member was rude and maintenance attempted repairs but did not fully resolve the toilet issue; overall contains strong positive moments which raise the score despite some service failures.
Location
10
Consistently praised location (at the Legends, near Walmart, Sam's Club, Planet Fitness) and described as very convenient.
Room Quality
7
In-room kitchen and full-size fridge are positives, but room aesthetics described as drab/unappealing and functional issues noted (no nightstand, no bathroom counter, toilet problems).
Amenities
10
Strong in-room amenities like a full-size fridge and kitchenette with dishes/silverware are repeatedly noted; however, some desired amenities (complimentary breakfast) were missing.
Value for Money
7
Value reduced by unexpected charges (a $40 pet fee added after booking) and cleanliness/maintenance issues, though the kitchenette and location add perceived value.
Food and Beverage
6.5
No complimentary breakfast available (explicit complaint); limited F&B offerings noted despite desirable in-room kitchen.
Overall Experience
8.7
Mixed overall: convenient location and strong in-room amenities and some very helpful staff create positive stays for some guests, but cleanliness, maintenance, and occasional rude staff left negative impressions for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Spacious Suites with Full Kitchens
Experience the comfort of a home away from home at Candlewood Suites Kansas City. Our all-suite hotel offers in-room full kitchens, perfect for short visits or extended stays.

Convenient Amenities for a Relaxing Stay
Enjoy complimentary Wi-Fi, laundry facilities, and a free lending library during your stay. Take advantage of outdoor barbecue facilities and our 24-hour fitness center to make the most of your visit.

Nearby Attractions for Endless Entertainment
Explore top attractions like the Verizon Wireless Amphitheater and the National Agriculture Center Hall of Fame just minutes away. With the Kansas City Zoo and the University of Kansas nearby, there's always something to see and do.

Book your stay at Candlewood Suites Kansas City now for a memorable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 149 reviews
Cleanliness: 4.5
Service: 8.7
Location: 10
Room Quality: 7
Amenities: 10
Value for Money: 7
Food and Beverage: 6.5
Overall Experience: 8.7
G
Gilmore • solo_traveller • us
4
The hotel looked and smelled like an assisted care senior facility. Drab and unappealing.
Pros:

The full-size fridge was unexpected, and the senior facility-style kitchen made the stay in-room most pleasant.

Cons:

The evening staff member was extremely kind and accommodating. He made check-in very pleasant. However, the morning staff member lady had a terribly snarky attitude and made it quite clear that we were interrupting her TV watching that morning. She left me a bad last impression. Because of her, Candlewood Hotels are not on my list to revisit.

2026-10-26 • via Nuitee
A
Annette • solo_traveller • us
9
2026-10-20 • via Nuitee
S
Szabolcs • solo_traveller • ro
9
2026-10-07 • via Nuitee
K
Keith • solo_traveller • us
7
It's not as good as it used to be.
Pros:

Location at the Legends. Near Walmart, Sam's Club, and Planet Fitness.
The kitchen in the room, with dishes and silverware.

Cons:

The toilet would not flush 2 days in a row, even after maintenance coming up on the first day. The other water sources were fine.
The bathroom floor was filthy. I had to wash and mop it myself and the rag was completely dirty afterwards.

2026-10-07 • via Nuitee
J
Joni • couple • us
7
Pros:

Complimentary breakfast would have been great!!!!

Cons:

No Breakfast. No counter space in the bathroom. No nightstand on the side of the bed.

2026-09-08 • via Nuitee
A
Angela • couple • us
10
2026-08-21 • via Nuitee
L
Lena • couple • us
5
2026-08-16 • via Nuitee
E
EMMA • solo_traveller • us
7
Cons:

$40 pet fee added after I was under the impression I had already paid

2026-08-09 • via Nuitee
A
Amy • couple • us
9
Great hotel in a convenient location
Pros:

Great location

Cons:

Na

2026-08-03 • via Nuitee
T
Teri • couple • us
8
2026-07-20 • via Nuitee
A
Anna • solo_traveller • us
6
2026-07-15 • via Nuitee
R
Ramon • couple • us
10
2026-06-18 • via Nuitee
P
Pam • couple • us
6
2026-06-14 • via Nuitee
F
Fluhr • solo_traveller • us
10
2026-05-20 • via Nuitee
V
Veronica • couple • us
10
2026-03-20 • via Nuitee
J
Jorge • solo_traveller • us
3
Saving Money not Worth Sacrificing Comfort
Pros:

Free washing and drying

Cons:

My room went two days without cleaning. They didnt even change the sheets in the 2 weeks I was there. No breakfast.

2026-03-14 • via Nuitee
M
Maritza • family_with_children • us
10
2026-03-01 • via Nuitee
J
Jaivon • solo_traveller • us
10
Very relaxing and calm
Pros:

I loved how quiet it was

Cons:

Nothing

2026-02-10 • via Nuitee
A
Arantes • couple • br
10
Excelente
Pros:

Silencioso e limpo

Cons:

Na

2026-01-31 • via Nuitee
K
Keith • couple • us
10
2026-01-19 • via Nuitee