Residence Inn by Marriott BWI Airport

Having laundry facility, though they had no detergent available.
Having a sofa, but it most uncomfortable.
Breakfast was OK
Convenient parking.

Never in the history of hotel stays have i been greeted so emphatically with energy and smiles. Myra, at the front desk, was amazing! My room, the 2 bedroom suite is perfect and there was a handwritten card and balloon in my room because its my birthday. Nice touch

Great service and great place to stay. Myra at the front desk was very helpful.

Kitchenette and sofa
Nice TV

I’ve stayed at the Residence Inn BWI Airport for work trips over 4 total weeks in the last couple months. The location, cleanliness, and amenities (including free laundry) are all very good, but it’s the staff that really makes this place stand out. Myra at the front desk during the day is always a delight, greeting every customer with a smile (and quite frequently, by name), and she quickly handled any and all issues or small concerns if the did arise. The night shift and overnight folks were also great, I interacted with all of them while working shift work. Residence Inn BWI will remain my go to place for future trips, even though there are other Marriott properties closer to my work site!

I’ve stayed at probably 50 Marriott properties in my life and the customer service here is just about the best I’ve ever experienced. In particular, Myra, Daniera and Kanesha are amazing in their over-the-top outstanding service and willingness to go the extra mile to make me feel at home. Thanks!

The hotel felt clean, welcoming and spacious. Laundry, gym and breakfast are free.

Beautiful hotel rooms are clean and large. Friendly staff. Front desk representative Myra was outstanding, friendly and efficient. She went out of her way to make us feel welcome. A real asset to your hotel.

The room was comfortable (315) and the hotel staff was friendly. However, the TV in the room didn’t work well and who’s going to call the desk at 11 PM to move to another room. The remote worked, but after a few (up to 10) minutes, the TV started searching for a signal. I must have turned it on and off 10 times to no avail. Need to get this fixed.

The customer service was top notch! Kanesha at the front desk was so kind and helpful. I was staying because of a cancelled flight due to a snowstorm. The situation was not ideal, but this hotel was a wonderful place to rest and relax while waiting out the storm. The gym was well equipped, the breakfast was really high quality, including cage free eggs and organic options. I would recommend this place for sure. 10/10!

Sun, Oct 19, 2025 - Fri, Oct 24, 2025
3 guests, 5 nights
2 Bedroom Suite, 2 Queen, 1 King bed, Sofa Bed
Room - 328
Trip total - $1,333.80
Chase Points redeemed - 88,920 pts

I had taken a red eye and arrived 6:15am. Luckily my friend and his dad arrived first and had a smaller room, so I met him up and we went downstairs for breakfast. The spread was pretty good - eggs, sausage, cereal, yogurt, breads, fruit, etc. I later took a nap on their couch and by around 12 noon, the room I booked was ready.

We were staying for 5 nights, so I said we needed separate bathrooms. Hence the room above. Since we had three people and this had 2 rooms, 2 bathrooms, and 3 beds, I thought this was perfect! It was very roomy. Nice little kitchen area as well. The couch wasn't the most comfy, but fine for the amount of time I chilled on it. The beds were comfy as well. The rooms clean.

A few times I had asked for extra toiletries and never got them. For some reason I always get super dry on vacation, so I wanted some lotion. Asked for it twice and still never got any. Housekeeping only came by once while we were here. Tho we only requested it twice so they only missed one time.

There is a gym which I never checked out. Parking is $10 a day which isn't bad. You definitely need a car if you are staying here. It's in the middle of nowhere. There is a small market of sorts by the front desk selling snack, toiletries, beers, etc. We actually wanted too buy some beer from there on Sunday, but we're from CA. Did not know Sundays were dry.

I have Marriott Platinum status and even though I didn't book this officially thru them, the reservation showed up on my app. I was able to request a late check out at 2pm. Not sure if they would have given me 4pm, but we wanted to grab a meal before heading to the airport so that was too late for us.

Good hotel if you have a car and need a place that feels more like an apartment.

Great stay. Overnighted to take an early morning Amtrak train to New York from the BWI airport. Yes that is a thing. Their is lots of parking although larger SUV types may find it challenging but you are use to the size of you vehicle by now. Front desk was very good. I forget the young ladies name but I felt welcome. The room was super large and very clean. Passed the socks test. The water in the shower was instantly hot. I had a room at the end of the hallway. Sometimes those rooms need a while for the water to get hot. Not here. The only issue was the Internet. Make sure you connect to the Residence Inn network and not the Sheraton next door. My devices had no issues. BUT the Internet TV could not connect to the Internet even though the network box was in the room less then 10 feet away. Not the first Marriott where this has been a problem. But it was only 1 night and I did not raise it as an issue due to the time. I would stay here again. Close to the airport and train station. It just works.