Staybridge Suites London by IHG

Hotels
•
Staybridge Suites
8.6 (599 reviews)
824 Exeter Road , London , ca
+15196494500

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great staff
Comfy bed
Good location
Clean rooms
Cons:
Cold pool
Issues with bedding
Lack of adequate towels

Categories

Cleanliness
8.15
Many reviews mention cleanliness positively, but a few issues with the sofa and bedding were noted.
Service
9.15
Staff received consistent praise for being friendly and helpful.
Location
9.15
Multiple guests highlighted the great location as a major pro.
Room Quality
8.65
Most reviews mention comfortable beds and spacious rooms, with a few complaints about bedding and comfort.
Amenities
8.15
The pool was mentioned as too cold, impacting the perceived value of amenities.
Value for Money
8.15
Some guests felt the price was high compared to the experience.
Food and Beverage
8.65
Breakfast received positive feedback for variety and quality.
Overall Experience
8.75
Overall positive sentiment with some minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:44

Property Description

Luxurious All-Suite Accommodations
Experience the convenience of full kitchens in every suite, along with a 37-inch LCD TV and complimentary high-speed internet.

Dining and Entertainment
Enjoy a unique dining experience with an Attendant Served Buffet to go, as well as complimentary Light Dinner Bites on select evenings. Unwind in the Theatre Room or grab snacks from the 24-hour convenience store.

Recreational Amenities
Stay active with access to a fitness room, outdoor putting green, and barbecue facilities. Explore nearby attractions like Budweiser Gardens and Western Fair Raceway/Casino, both just a short distance away.

Book your stay at Staybridge Suites London today for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Debit cards or prepaid credit cards are not accepted to guarantee a reservation.

Please note that renovations will start at this hotel on August 28th, 2017, and last for 3 months. Guests may experience light disturbances.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YXU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 599 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.15
Room Quality: 8.65
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.75
R
Randy Bent • solo_traveller • ca
7
2026-07-03 • via Nuitee
A
Ames • solo_traveller • us
8
2026-07-02 • via Nuitee
E
Edward • family_with_children • ca
6
Not horrible but could be cleaner.
Pros:

Staff nice enough. Good location. Quiet.

Cons:

Room could use better cleaning standards. Dust bunnies on floor with hair, black dirt in shower left from cleaning, flies in lobby, breakfast was ok, but kind of disturbing to see hard boiled eggs in water looking old, jam container filthy, granola station looking like it hadn't been cleaned in a while, and etc.

2026-07-01 • via Nuitee
S
Shelley • family_with_children • ca
10
2026-06-30 • via Nuitee
A
Amanda • couple • us
10
Pros:

Staff was fantastic and helpful. Facility is really nice.

2026-06-30 • via Nuitee
C
cherylcA4623DN • Family
4
TV AWKWARD POSITION
Pros:

We stayed in a studio suite. It was very clean. Sheets were good quality. However, I watched my husband trip because the floor is uneven. When sleeping, the radiator/ac is very loud. It turns on and off. The TV is in an awkward position, against the wall, on the side of the bed, not directly in front. Hard to watch TV. It took forever to shower because of the low water pressure. Breakfast was included but our group of 11 found it difficult to find a table for all of us. If you want to watch TV, find a room with TV in front of the bed.

2026-06-28 • via Tripadvisor
T
Tanya • couple • gb
8
Great room at good rates, with a convenient location for getting about in London
Pros:

Huge room & TV, plentiful breakfast, allowed for an earlier check in

Cons:

Breakfast quality was varied and aircon was only partially cooling the room

2026-06-26 • via Nuitee
J
Justine • solo_traveller • ph
10
2026-06-18 • via Nuitee
W
Wendy • extended_group • ca
10
Pros:

Friendly staff. Clean room.

Cons:

More seating in breakfast area would have been nice.

2026-06-18 • via Nuitee
M
Mark • solo_traveller • ca
7
2026-06-14 • via Nuitee
T
Thomas • solo_traveller • fr
8
2026-06-14 • via Nuitee
S
SARAB • solo_traveller • ca
10
Enjoyed my stay . Staff lady miss Kash was very friendly welcoming informstive.made you feel at home
Pros:

Excellent check in experience very welcoming and friendly court

Cons:

Courtesy dinner only served 3 days per week Monay Tueday Wednesday

2026-06-10 • via Nuitee
P
Pamela • solo_traveller • ca
8
It did the trick for my hospital appointment
Pros:

I didn’t have the breakfast

Cons:

There was a small ant problem in my room

2026-06-09 • via Nuitee
S
Sheila • couple • ca
10
2026-06-06 • via Nuitee
M
Mahmoud • couple • us
10
if i’m in london ill stay here
Pros:

Great spacious and clean rooms
Nice and friendly staff

2026-06-01 • via Nuitee
S
Stephanie • solo_traveller • ca
10
We will definitely be back.
Pros:

The room was such an amazing size and the beds were so comfortable. Having a kitchen to cook in was so wonderful for my special needs son. The pool was so wonderfully relaxing after a weekend softball tournament. The staff were so wonderful and pleasant. They really took their time to listen to and answer my sons questions. Breakfast had lots of choices and my son loved the cartoons on the TV in the sitting area.
We will definitely be staying here again.

2026-05-31 • via Nuitee
S
Sheryl • family_with_children • ca
10
Pros:

Great location and room was great

2026-05-28 • via Nuitee
A
Angela • solo_traveller • ca
8
2026-05-25 • via Nuitee
C
Chris • solo_traveller • gb
9
Near perfect stay, if only for the cot being ready for our baby.
Pros:

Clean and efficient

Cons:

We requested a cot, which wasn’t ready after a really long day travelling from the UK.
It took a very long time to get the cot once pointed out, but the manager did go out of his way.
Staff were great, general areas were immaculate, in addition to room.

2026-05-25 • via Nuitee
G
glennlP4437PR • Family
10
Highly recommended hotel. Great stay.
Pros:

Workers felt like a family. Very caring, accomodating and professional staff. Cleanliness was outstanding. One of the best hotels we've stayed at.

2026-05-22 • via Tripadvisor