Staybridge Suites London by IHG

Hotels
•
Staybridge Suites
8 (449 reviews)
824 Exeter Road , London , CA
+1 519-649-4500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Multiple mentions of cleanliness and comfortable rooms
Friendly, helpful staff (kitchen staff like Vince called out)
Good location for many guests
Breakfast frequently praised
Pool and family-friendly rooms
Free laundry noted as a positive by guests
Good value / great price
Cons:
Instances of poor housekeeping (stains, body hair on sheets) and lobby dirt
Breakfast area overcrowded; items run out quickly
Maintenance issues: loud AC, beeping noise, general repairs needed
Washer/dryers reported broken for extended periods
Front desk follow-up failures (lost items not checked, no receipts, lack of greetings)
Pool too small for busy periods
Limited beverage options for kids outside breakfast hours

Categories

Cleanliness
7.2
Many reviews describe rooms as 'very clean' or 'so clean', but there are notable negative reports (body hair on sheets, dirt and stains on floors, burnt-oil smell in lobby) making overall cleanliness mixed and slightly below target.
Service
8.9
Staff are frequently praised as friendly and helpful (kitchen staff like Vince and reception assisting with bed replacement). Some front-desk failures (no follow-up on lost items, lack of greeting, no receipt provided) are noted, but overall service sentiment is strong.
Location
8
Multiple guests call out a good location; one guest found it far from town requiring extra driving. Overall location is generally positive and close to the target rating.
Room Quality
7.3
Beds are described as comfortable, but issues include soiled bedding for one guest, an uncomfortable sofa bed (later replaced), loud AC/beeping noise and maintenance issues that lowered room quality.
Amenities
7.5
Pool and free laundry are mentioned as positives, but the pool is small, washers/dryers reported broken, and lobby/kids beverage options outside breakfast are lacking — mixed amenities experience.
Value for Money
8.8
Several guests explicitly call this good value or great price and praise family-friendly rooms, leading to an above-target score despite some service and maintenance drawbacks.
Food and Beverage
8
Breakfast is often called good and kitchen staff are helpful, but the breakfast area is overcrowded at times, items run out quickly, and some breakfast items (e.g., oatmeal) were criticized; kid beverage options outside breakfast are limited.
Overall Experience
8.3
Overall tone is more positive than negative ('I had fun', 'Overall is nice', 'Excellent Value'), but persistent maintenance and occasional service lapses temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious All-Suite Accommodations
Experience the convenience of full kitchens in every suite, along with a 37-inch LCD TV and complimentary high-speed internet.

Dining and Entertainment
Enjoy a unique dining experience with an Attendant Served Buffet to go, as well as complimentary Light Dinner Bites on select evenings. Unwind in the Theatre Room or grab snacks from the 24-hour convenience store.

Recreational Amenities
Stay active with access to a fitness room, outdoor putting green, and barbecue facilities. Explore nearby attractions like Budweiser Gardens and Western Fair Raceway/Casino, both just a short distance away.

Book your stay at Staybridge Suites London today for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Debit cards or prepaid credit cards are not accepted to guarantee a reservation.

Please note that renovations will start at this hotel on August 28th, 2017, and last for 3 months. Guests may experience light disturbances.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YXU

Location

Guest Reviews

8
Based on 449 reviews
Cleanliness: 7.2
Service: 8.9
Location: 8
Room Quality: 7.3
Amenities: 7.5
Value for Money: 8.8
Food and Beverage: 8
Overall Experience: 8.3
J
JESSICA • family_with_children • ca
8
2026-10-28 • via Nuitee
J
Jackie • couple • us
10
2026-10-27 • via Nuitee
B
Bermudez • family_with_children • ca
8
Pros:

Location, cleaness, breakfast was great, supper was okay.

Cons:

Nothing

2026-10-26 • via Nuitee
D
Deborah • couple • ca
8
I had fun
Pros:

I like the serene environment and it’s spacious rooms

Cons:

It seems far away from town because it took lots of driving and paying extra each time I went out.

2026-10-26 • via Nuitee
N
Nathalie • couple • ca
10
Short and sweet
Pros:

Very clean, no notes

Cons:

Nothing

2026-10-16 • via Nuitee
T
Tim • family_with_children • ca
10
Excellent Value
Pros:

Everything was clean, room was well equipped for us and the kids. Pool was nice, staff were friendly, breakfast was good.

Cons:

Wish that they had something more than coffee and tea for the kids available in the lobby outside of breakfast hours. Even if they had pouches of hot chocolate to purchase would have been nice.

2026-10-16 • via Nuitee
J
Jocelyn • couple • ca
10
Pros:

So clean and comfy

2026-10-13 • via Nuitee
C
Charles • solo_traveller • ca
9
2026-10-08 • via Nuitee
S
Steve • couple • ca
9
Pros:

cuisine dans la chambre

2026-10-08 • via Nuitee
V
vanderlei • couple • br
8
2026-09-17 • via Nuitee
M
Maiada • family_with_children • ca
6
Pros:

Good location

Cons:

Needs some maintenance
The staff

2026-09-08 • via Nuitee
B
Babak • family_with_children • ca
4
Not a three star hotel
Pros:

The staff were incredibly friendly and helpful.
The bed was comfortable.

Cons:

-The bed covers and sheets were full of body hair from the previous guest. Fortunately, we had brought our own bedding with us.
-There was a very strong smell of burnt oil throughout the lobby.
-The sofa bed was extremely uncomfortable, to the point that the springs were digging into your body. Fortunately, the friendly and helpful reception staff quickly replaced it with a proper bed and a comfortable mattress.
-The breakfast area was extremely small and overcrowded, often requiring guests to wait for a long time before a table became available. The number of tables inside the dining area was barely more than could be counted on two hands.
-In addition, the breakfast service was poorly equipped to handle the number of guests staying at the hotel. Many items ran out quickly, and guests often had to wait a considerable amount of time for the kitchen to replenish them.

2026-09-07 • via Nuitee
K
Kankolongo • couple • ca
7
It was okay
Cons:

A beeping sound was coming from a locked closet, I believe it houses the air conditioning system. We noticed the noise as soon as we arrived and informed the staff, who promised to send someone to fix it. We went out for an event and returned around midnight; the beeping was still going on, and we had to sleep with that noise.
We checked out on Sunday morning, but the next day Monday once I was back home, I realized I had left two shirts in the room. I called immediately to see if they had been found; the employee on the phone said he would check with housekeeping and get back to me, but he never did. I called again on Tuesday; I was once again assured that they would check and call me back, but again, I heard nothing. I called a third time on Wednesday, and that was when I was informed that nothing had been found in the room. There’s a good chance I left those shirts in the room; perhaps if they had checked on Monday, when I called, they would have found them.

2026-09-04 • via Nuitee
K
Kilian • couple • us
10
2026-09-03 • via Nuitee
T
Tomasz • couple • pl
8
2026-09-03 • via Nuitee
P
Percy • family_with_children • ca
9
Wonderful
2026-09-02 • via Nuitee
A
Abdellatif • family_with_children • ca
9
Overall is nice!
Pros:

The kitchen stall are so helpful especially VINCE who always comes around your table with a big smile, willing to help. Thank you so much Vince and all other kitchen staff.

Cons:

The management should focus on cleanliness. Dirt and stains on the floor and so many spots.
Some of front desk staff don't greet customers even if your eyes comes into theirs. They don't even nod to you. No smiles!!!
I didn't want to take any any pictures of those dirty spots..

2026-09-01 • via Nuitee
M
Miriam • couple • ca
9
Great place with a great price
Pros:

The clearness location and staff

Cons:

The AC was to loud

2026-08-31 • via Nuitee
C
Chuma • solo_traveller • ca
7
2026-08-31 • via Nuitee
A
Anjanetta • family_with_children • us
7
exhausting , disappointing
Pros:

front desk staff was very polite.
Thank goodness for the free laundry

Cons:

provide a paper receipt when requested.
if free breakfast was offered, it should be hot . the oatmeal was watery
the pool is too small for several groups of people
washer and dryers have been broke for several weeks per a long term customer
room was too far from the elevator
front desk clerk referred us to Chinese buffet for dinner; didnt know it was $39 a person

2026-08-31 • via Nuitee