Staybridge Suites Indianapolis Downtown-Convention Center by IHG

Hotels
•
Staybridge Suites
8.8 (741 reviews)
535 South West Street , Indianapolis , US
+1 317-536-7500

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent downtown location, walking distance to Lucas Oil Stadium
Friendly, helpful staff
Clean and comfortable rooms reported by many guests
Good/varied complimentary breakfast
In-room kitchens/fridge/microwave available
Good value for the price
Cons:
Maintenance issues: broken bed, broken toilet seat, leaking faucets
Noise problems: loud AC units, noisy fans, loud neighbors
Cleanliness lapses: gritty film in bathroom, dirty wash rags
Parking limitations and occasional fees
Inconsistent breakfast items (e.g., biscuits and gravy) and limited seating
Strong pool chlorine and at least one poor staff response during a fire alarm incident

Categories

Cleanliness
7.6
Generally reported as clean in many reviews, but several guests noted issues (gritty film in bathroom, dirty wash rags left in shower, wall peeling in hallways, tissue/kitchen towel shortages).
Service
9.6
Staff frequently described as friendly, helpful and kind across multiple reviews; one notable service lapse was perceived during a fire alarm incident where guests felt staff response was insufficient.
Location
9.9
Consistently praised: walking distance to Lucas Oil Stadium, close to downtown and convenient for events — repeatedly mentioned as a primary positive.
Room Quality
7.4
Mixed: many rooms described as clean and comfortable, but several reports of maintenance problems (broken bed leaning toward headboard, broken toilet seat, noisy AC/fan, intermittent cable, leaking faucets/bathtub).
Amenities
8.7
Positive amenities include free breakfast, in-room kitchens/fridges/microwaves and on-site parking; negatives noted include loud pool chlorine, occasional parking shortages/fees, and noisy HVAC units.
Value for Money
9.6
Multiple guests called the hotel reasonable and good value for the price, especially given the location for events (e.g., Colts games).
Food and Beverage
8.7
Breakfast was frequently praised as good/tasty with variety, though some guests noted inconsistency (e.g., biscuits and gravy not offered certain days) and limited seating during busy times.
Overall Experience
8.9
Overall positive stays for event trips and downtown visits — described as cozy and convenient — tempered by occasional maintenance, noise, parking and safety/alarm handling concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location
Staybridge Suites Indianapolis Downtown-Convention Center is ideally situated near popular event venues and attractions like the Crane Bay Event Center and Lucas Oil Stadium.

Modern Suites with Full Kitchens
Enjoy the convenience of fully equipped suites with modern electronics, flat-screen TVs, and DVD players. Prepare your meals in the comfort of your room with full kitchens available in every suite.

Complimentary Amenities
Start your day right with a delicious buffet breakfast served daily. Stay active in the 24-hour gym or unwind in the hot tub. Free WiFi access ensures you stay connected throughout your stay.

Book your stay at Staybridge Suites Indianapolis Downtown-Convention Center for a comfortable and convenient experience in Indianapolis.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Location

Guest Reviews

8.8
Based on 741 reviews
Cleanliness: 7.6
Service: 9.6
Location: 9.9
Room Quality: 7.4
Amenities: 8.7
Value for Money: 9.6
Food and Beverage: 8.7
Overall Experience: 8.9
J
Johanna • family_with_children • us
9
2026-10-28 • via Nuitee
R
Rhonda • family_with_children • us
8
Pros:

Ability to walk to the Lucas Oil Dome. Didn't have to worry about traffic

2026-10-28 • via Nuitee
T
Tracy • couple • us
7
2026-10-26 • via Nuitee
J
Julian • couple • us
7
2026-10-26 • via Nuitee
A
Annett • family_with_children • de
9
2026-10-24 • via Nuitee
A
Amanda • family_with_children • us
10
For the Shoe!
Pros:

Perfect stay for a Colts game!

2026-10-23 • via Nuitee
L
Laura • family_with_children • us
9
2026-10-20 • via Nuitee
H
Hagedon • family_with_children • us
7
Pros:

The bed was comfortable and great location. Breakfast lots of different things to choose from

Cons:

Our bathroom had a gritty film on the sides and inside on the bottom.

2026-10-19 • via Nuitee
L
Lisa • couple • us
9
2026-10-19 • via Nuitee
L
Leandro • extended_group • us
8
I think it was a beautiful stay.
Pros:

It was good.

Cons:

I didn't like our door. Please check if it really locks.

2026-10-17 • via Nuitee
T
Tchat • family_with_children • us
9
Staying downtown Indy.
Pros:

The facility was clean. The staff was friendly. The breakfast was good.

Cons:

Thought I had booked a room with 2 beds. Room had 1 bed and 1 sleeper sofa.

2026-10-13 • via Nuitee
W
Wakefield • solo_traveller • us
10
2026-10-07 • via Nuitee
T
Troyer • family_with_children • us
10
2026-09-18 • via Nuitee
A
Andrew • extended_group • us
9
2026-09-18 • via Nuitee
D
Donna • couple • us
10
Pros:

Location

Cons:

Close to busy street, but still acceptable.

2026-09-18 • via Nuitee
J
Jennifer • solo_traveller • us
10
Pros:

We stayed here for the Colts 5k this past weekend! Great location for the price!

2026-09-16 • via Nuitee
E
Eric • family_with_children • us
8
2026-09-16 • via Nuitee
B
Brian • family_with_children • us
8
Was in town Saturday and Sunday for the Colts/Ravens game. The stay was very cozy and excellent.
Pros:

Overall, the breakfast was good. Those that were with me on the 2 day stay enjoy biscuits and gravy and weren't offered but Tuesday and Saturday from my understanding after the fact. Only complaint. The breakfast was good.

Cons:

Biscuits and gravy for breakfast would have put the stay over the top, personally.

2026-09-15 • via Nuitee
B
Bryant • couple • us
10
Very nice place, will definitely be back
Pros:

Close to the stadium

Cons:

Air conditioner was blowing over the bed

2026-09-15 • via Nuitee
D
Daniel • couple • us
2
Cons:

They put us in the wrong room, when we book a King suite. They said it was transferred in there system as a room they pick. I said no. Also in the first room the toilet seat was broken. The bed was broken and leaning towards the head board.

2026-09-08 • via Nuitee