Grand Hotel Swanage

Nothing much to dislike

Essen gut aber nicht aussergewöhnlich; eher ältere Kundschaft

Das Frühstück war für uns als Österreicher nicht optimal aber ok

Parkeren was lastig in een drukke straat, maar wel gratis (hoop ik). Het media systeem is een beetje ouderwets. Geen mogelijkheid om je streamingdiensten op de televisie te kijken.

We would have eaten at the hotel if only they had a Vegan menu, there were no vegan options on the menu either. We asked if we could have food in the garden one evening when the restaurant was full ( although there were tables free!! ), there was hummus and flatbread on starters menu, thought it would be OK for a vegan, but we were told they did not serve food in the garden in the evenings!! Drinks had to be ordered by a code on the tables. All this is unacceptable for a Grand Hotel! The pool and jacuzzi were clean but the the ceiling looked like it was going to collapse, it was falling down, the decor was very scruffy in the pool area. I booked a massage and had it confirmed only to find they couldn't do it when I arrived !! Not good enough.

No baked beans one day at breakfast, but that's a pretty trivial point. Apart from that, excellent service.

Prijs /kwaliteitverhouding. Budget kamers terwijl je superiour kamer boekt . Water niet drinkbaar en 5 pond vragen voor een fles water. Oud en klein zwembad . Parkeren is heel lastig

Lack of air conditioning in room

No air conditioning though they did provide fan and window opened wide

Some areas needed smartening up.

Shower Water pressure could be better.

Parking

I feel as though it functions more like a B & B rather than a hotel. Room was small & cramped, we were actually asked if we wanted our room cleaned every day, which I found bizzare - surely everyone wants a clean room everyday. You cannot really order food to the room like normal hotels, there is a gym advertised which in terms of facilities is great but opening hours start really late. I like to get my workout done 7 in the morning and then start my day - I didn't want to wait around until 9am and 10am on opening for gym on weekends. No AC, which in this weather is tough to cope with. A little dated in decor but as soon as you walk into the garden and see the beach all is forgotten. Needs to be bought up to date a little to be a real competitor.

A number of things could be improved.

The reception staff were very rude on arrival and due to the fact we had booked through booking .com we wasn’t welcome and was quite happy to point out breakfast wasn’t included. We were told on arrival that restaurant booking for that day was limited so we booked there and then. When we tried to book for other evenings they were fully booked. Over the stay we noted that the restaurant had tables free on all evenings so don’t know why we couldn’t book.
There is no air conditioning in the rooms they just supply a fan in this very hot weather.

Breakfast rather disappointing - my husband ordered an omelette but it failed to appear.
However we were compensated for this when we checked out.
There seemed to be a shortage of staff.
Lovely to meet and talk with a delightful member of staff in the bar, whose name we can't remember.
Staff very friendly.

מלון ישן בלי מיזוג, לא היה מקרר בחדרים. בהתחלה קיבלנו חדר עם חלון אחד קטן בצד ולא ממש נוף לים החדרים לא אחידים וצריך לבדוק טוב איזה חדר מקבלים לא כל החדרים נראים כמו בתמונות. ארוחת הבוקר הייתה בהגשה ונאלצנו להמתין לה הרבה זמן.

Nothing in particular.