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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Heating
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Family rooms
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Pets allowed
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Hiking
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Canoeing
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Sauna
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Skiing
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Table tennis
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Ski storage
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Currency exchange
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Non-smoking throughout
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Board games/puzzles
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Kids' outdoor play equipment
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Electric vehicle charging station
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Water sport facilities on site
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Indoor pool
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Toilet with grab rails
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Indoor play area
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Private beach area
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Lower bathroom sink
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Public Bath
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Higher level toilet
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Ski school
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Ski equipment hire on site
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Ski-to-door access
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Ski pass vendor
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Sun umbrellas
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Outdoor fireplace
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Spa/wellness center services
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Steam room
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Beauty Services
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Tennis equipment
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Hair Salon Services
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Visual aids: Braille
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Live music/performance
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Broadcast Live sport events
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Movie nights
Review Highlights
Categories
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Property Description
Secluded Beachfront Paradise
Luxurious Accommodations: Elegantly styled rooms with free Wi-Fi and picturesque views of either the slopes or the lake.
Culinary Delights: The Birches Bistro offers seasonal cuisine with local ingredients, including a delightful Sunday brunch overlooking Peninsula Lake.
Endless Activities: From skiing at the nearby Hidden Valley Highlands Ski Area to fishing in Peninsula Lake, guests can also enjoy tennis, indoor/outdoor pools, and complimentary use of canoes, kayaks, and pedal boats.
Experience a tranquil escape at Hidden Valley Resort, Ascend Hotel Collection. Book now for an unforgettable stay!
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 6 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
Children up to and including 15 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
We went into town for breakfast
Bathroom was SO outdated leaking and peeling
Vistas
Calidad-precio
The family suite was perfect for our stay. It was nice to have an area to eat and a living room to sit. The renovations to the lobby are very nice and modern.
The listing says accessible but there is no elevator. I was traveling with someone with mobility issues and was denied a room on the main level. No elevator to access any floors, swimming pool, hot tub or sauna. If you want to walk down to see the beach and have mobility issues you can't. The stairs leading down have no railings.
At first I was given the wrong room according to my booking. The lady at the front desk, Rena, was not very accommodating and was adamant I was incorrect. William and the manager took over and were very apologetic in the mistake that was made and had my room switched to the room I booked, which was the family suite. Although the room was very clean it was outdated and was in definite need of repairs.
The resort is nice and I can see it growing to becoming great under the new management.
Hidden Valley has a beautiful setting and the beds were comfortable, but there are several areas that need improvement. Noise from other guests in the hallways continued late into the night, making it difficult to rest. Front desk communication was also disappointing, as calls often went unanswered and responses came much later than expected. In addition, the floors in our room did not appear to have been thoroughly cleaned. The room itself was fine, but overall the experience did not compare favourably to other hotel chains such as Hampton Inn, where cleanliness, service, and noise management are generally more consistent. Hidden Valley has potential, but guest comfort and responsiveness need more attention.
I hate to give negative reviews as I am aware that you cannot please everyone. However we visited in mid May only to be told that there was no bar, no restaurant and no massage facilities. We had travelled from the UK and were very disappointed. I could not find anything on the website to support this.
Nice hot tub/pool area for kids & adults. Nice views onto the ski hill.
This is not what it used to be. This is not our first time here but might be the last time. Apparently, this place is under new ownership and it’s not good.
Firstly, if the hotel is under renovation that should be mentioned.
On arrival I unpacked 2 kids and an 80 year old mother. Only to find the bed broken and needed to be replaced and so we changed rooms to unpack every one again. They gave us breakfast for our stay. Ok. Let’s think positive and move on.
Went swimming, great choice for old and young. Unfortunately, this is not a heated pool it’s a cold plunge. First story it was being worked on. Second story it would be fixed next day. Third story it wasn’t going to be done this week at all.
Went to the restaurant to eat dinner. Well the menu is not the same. Can’t even get a proper dinner. Well they had to change the menu blah, blah,blah. $140 later and don’t get me wrong I have no problem spending the money just give me choice beyond a burger and wings, would have been happy to pay more. Let’s move on. Back to the room.
So let’s add the fire stick we brought with us to the tv and watch movies it’s getting late anyways. Well after getting an extension cord so we could even plug it in….the converter doesn’t work. Are you kidding me right now. Convinced everyone tomorrow would be better as we still thought the pool was getting fixed (found out in the morning that it wasn’t going to happen and no one was trying to fix it anytime soon).
Day 2 - Went to front desk and got a converter and took the kids for private ski lessons and then went into town. Let me tell you nothing to do there. BTW no lunch available at the hotel so you eat the breakfast buffet 7-10 or you wait till 5pm to eat, or as we did go into town.
Brought kids to pool for try number 2. All kids are in hot tub counted 10, all kids, pool noodles, no parents keeping them normal, and so no room for adults in the hot tub and kids clearly can’t handle the cold plunge pool either.
2 more day not sure how I’m about to survive.
The location is great.
This stay was a huge disappointment. We’ve stayed there before and went back because of the amenities but they were missing this time. The pub wasn’t open until dinner at 6. We had looked forward to a late afternoon drink in the bar to watch Olympics. The restaurant was only open from 6-8:30. When we asked to see a menu they couldn’t find one. It was like they weren’t planning to feed anyone. We went elsewhere and when we returned at 7:30 they told us we needed to order now because they decided to close early. Not customer focussed at all.
The staff were uninformed. They didn’t know what was going on or where things were and appeared not to care. Horrible customer service.
The activity/amenity fees were a total rip off. Not at all worth what we paid. Did not match what is promoted.
When I booked our stay, the information about facility sounded promising, although the price seemed high, but we were willing to spend a bit more for our 60th wedding anniversary. Staff was friendly and helpful whenever we needed something. Buildings outside were beautiful and looked well taken care of.
Booking's website said that the restaurant was open and the breakfast was included, neither was true. Our reserved room had an electric fireplace which was inserted into an old woodburning one. I think they forgot to block the old chimney. Cold freezing outside air was blowing into the room. The room heater could not bring the temperature up to a bearable warmth. The staff offered the next room to us, which was okay.
Interiors of the rooms were dated and not what you would expect in this level of resort.
On January 16th Booking charged me $466.20 for two night's stay and as we were there the price was $138.00 per day! How is this possible? Today it is $130.00. That is closer to real value of their rooms!
Water in pool was too cold
Very dated
Klein
Location to Ski hill could not be better.
The views.
Couldn't see the view as the windows were dirty. Not enough seating to socialize in the bar area unless you sit at a dinning table. Ask for a room with a view was told not available however another member of staff said there was. Room was out dated and dirty. The lighting in the room wasn't sufficient therefore making them very dark and dank feeling. Was told rooms would be adjoining but they were not. Receptionist chose not to really listen to questions he just kept saying yes yes yes.
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