HoteLumiere at the Arch - A Caesars Rewards Destination

Hotels
•
Caesars Entertainment
6.6 (189 reviews)
999 N. 2nd St., St. Louis, Missouri, 63102 , St. Louis , US
+1 314-881-7810

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Facilities

Meeting rooms
Express check-out
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Casino
Designated smoking area
Elevator
See all facilities

Review Highlights

Pros:
Location
Casino
Gordon Ramsay Restaurant
Cons:
Cleanliness
Service
Room Issues

Categories

Cleanliness
3.81
Numerous comments about dirty rooms and poor maintenance.
Service
5.78
Staff felt unfriendly; however, one staff member was noted to be kind.
Location
9.32
Close to the Arch and convenient for convention center events.
Room Quality
5.77
Rooms described as not looking clean and having issues with smoke and maintenance.
Amenities
8.8
Good amenities such as casino and restaurants, but the bar was closed.
Value for Money
5.76
Overall value questioned due to cleanliness and service issues.
Food and Beverage
7.81
Food options noted positively, especially Gordon Ramsay's restaurant.
Overall Experience
5.78
Mixed feelings, with many negative comments overshadowing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:46

Property Description

Welcome to HoteLumiere at the Arch, your premier destination for excitement and comfort in downtown St. Louis.

Unparalleled Entertainment
Dive into endless fun with our on-site casino that promises an exhilarating experience, along with unique retail options at our gift shop and newsstands.

Culinary Delights
Savor exquisite flavors at our three fantastic restaurants and charming coffee shop, offering a delightful range of dining options to satisfy every palate.

Convenient Amenities
Stay productive with our 24-hour business center and extensive event spaces, perfect for meetings or special occasions, featuring 8000 square feet of flexible conference space.

Experience the vibrant heart of St. Louis from the comfort of our well-appointed guest rooms! Book your stay today and create unforgettable memories!

Important information:

  • A car is required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

6.6
Based on 189 reviews
Cleanliness: 3.81
Service: 5.78
Location: 9.32
Room Quality: 5.77
Amenities: 8.8
Value for Money: 5.76
Food and Beverage: 7.81
Overall Experience: 5.78
C
Channa • couple • us
8
2026-07-25 • via Nuitee
C
Chris • couple • us
6
2026-07-24 • via Nuitee
M
Myhill • family_with_children • us
9
2026-07-24 • via Nuitee
G
Ginger • solo_traveller • us
10
2026-07-23 • via Nuitee
D
DEBRA • family_with_children • us
5
It was a short 18 hr stay for that much money never again
Pros:

The decor of the main level

Cons:

The bathtub was dirty other person hairs was in it you csn tell it wasn't clean by the dirt atound the tub ad well plus there was no extra tissue what was on the roll was just a little we had to use the kleenex we only stayed one night cause when we got there it eas a rush just to change our clothes fo to the concert not realizing the next morning how things were in the bathrooms

2026-07-23 • via Nuitee
M
monet • couple • us
10
Pros:

The staff was amazing!

2026-07-23 • via Nuitee
B
Brittney • solo_traveller • us
10
2026-07-23 • via Nuitee
Q
Quick • couple • us
1
Pros:

The rooms were not ready when I came to check in at 6 o clock. We had to wait and hour for our room and was late to the concert.

Cons:

No accommodations , short staffed poor customer service

2026-07-23 • via Nuitee
A
Amy • couple • us
7
Pros:

Friendly staff, food was good at the Hotel, valet parking was good

Cons:

Small rooms, not on beach front as advertised

2026-07-22 • via Nuitee
C
Christine • couple • us
9
Would recommend hotel.
Pros:

Room was very nice. Price was reasonable. Location was great.

Cons:

Distance to casino for someone with mobility issues was too far.

2026-07-22 • via Nuitee
B
Brittney • solo_traveller • us
5
Cons:

The room had no trash bags in any of the cans. All the drawers were open in the furniture. There was lotion smeared on the end table.

2026-07-21 • via Nuitee
B
Blair • couple • us
10
Would stay here again
Pros:

The facilities were spacious and well kept

Cons:

Needed more help at the front desk to get people checked in

2026-07-20 • via Nuitee
C
Christopher • extended_group • us
5
2026-07-20 • via Nuitee
D
Diamond • couple • us
9
Cons:

It don’t have a pool

2026-07-19 • via Nuitee
L
Lars • couple • nl
8
Goed
Pros:

De dichte ligging van het Four Seasons hotel en het casino. We hadden ook een hele grote, ruime kamer

Cons:

De gordijnen sluiten niet alles af, waardoor mensen op een makkelijke manier zo naar binnen kijken.

2026-07-18 • via Nuitee
B
Bill • solo_traveller • us
5
Good location but it didn't make me feel comfortable
Pros:

It was a good location.

Cons:

The staff at the registration desk where rude. The constant disco music was annoying. I realize it was a casino hotel but didn't feel comfortable although the room was okay.

2026-07-15 • via Nuitee
S
Sharon • couple • us
10
Pros:

N/A

2026-07-14 • via Nuitee
A
Alison • couple • nz
8
Pros:

Living space, parking

Cons:

Tiny bathroom

2026-07-13 • via Nuitee
S
Sydney • solo_traveller • us
7
Very pleasant
Pros:

I like the convenience to down town. The property is well kept, staff is super friendly.

Cons:

I dislike the beds. Honestly very uncomfortable to sleep in and the pillows are very small. My room was great but I am upset that the balcony isn’t accessible. I understand for safety reasons they aren’t accessible tho!! So not a big deal

2026-07-13 • via Nuitee
S
Sara • couple • us
1
2026-07-12 • via Nuitee